Galaxy S6 edge can’t attach video in email or SMS, stuck in boot loop, other issues

For those looking for solutions to their #GalaxyS6 issues, our post today may be of help. This article covers 7 more S6 and S6 edge issues. For more of the S6-related issues, you can also visit our main Galaxy S6 troubleshooting page.

Below are the topics we are bringing for you today:

  1. Galaxy S6 edge has red “x” showing in battery icon
  2. Galaxy S6 stuck in boot loop after an accidental drop
  3. Galaxy S6 edge freezing and restarting on its own after an update
  4. Wet Galaxy Note 5 screen is black and not working
  5. Galaxy S6 edge can’t attach video in email or SMS
  6. Galaxy S6 screen flickers when auto brightness is selected | Galaxy S6 charges very slow when phone is on
  7. Galaxy S6 not working properly with Bluetooth headset

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S6 edge has red “x” showing in battery icon

I have a Samsung S6 Edge and love the phone. About 3 weeks ago it started saying remove your device and install the correct applications that has to do with the Gear VR. I spoke with a Samsung representative and she said my phone was not compatible for this app. Also I’m showing a red “X” in my battery icon.

I have turned the phone off and simultaneously held the volume up, home key and power button after turning the phone off. That has not fixed the issue. I had no problems until about 3 weeks ago which I believe an update was done. I had the phone for 8 months and never had an issue at all until then. I have had someone tell me if all troubleshooting I could do to resolve the problem didn’t work, I needed to take it to a Samsung dealer. It could be the software. I’m not sure what other information you need other than what I wrote. It’s a Samsung S6 Edge white. If you need any other information please contact me. I hope you can help me resolve these issues. Thank you so much. — Babyblue9311

Solution: Hi Babyblue99311. When trying to access recovery mode (by simultaneously held the volume up, home key and power button) you generally want to try two things — to wipe the cache partition and to do a factory reset. These two procedures should help you fix the issues you’re having, if the problem is due to a software glitch. What we want to know is if you were able to wipe the cache partition and do a factory reset or not. Because there’s nowhere in your problem description that suggests you did, we’re assuming that you were not successful in booting recovery mode at all. A normally working phone should allow you access to recovery mode so if this option is not available for you, there may be a deeper issue that’s beyond your ability to fix. In this case, just like your friend, we will advise you to bring the phone to Samsung so they can assess whether or not the phone needs replacement.

Problem #2: Galaxy S6 stuck in boot loop after an accidental drop

My phone turned off and became unresponsive with a slight fall from a very small height but the phone is in a very great case. This has happened before and usually will turn back on and work if I plug it in and start it that way. However this time it didn’t. When I turn the phone on it goes to the startup screen and continues to keep restarting. At one point I was getting a static noise when the Samsung screen came on and it would freeze there. I tired the startup in safe mode but the screen is stuck in a restart loop and I never get to my phone’s home screen. This happened to me once before and I took it in for repair but they were unable to fix it. I brought it home the next day and thought I would try one more time and I was able to get it to start working again but it erased my phone completely. Any help would be much appreciated. Thank you. — Anjli

Solution: Hi Anhli. Using a good case does not always guarantee that a phone becomes 100% shock proof during an accidental drop. If the issue you’re describing here happens immediately after you dropped the device, there’s no doubt the device is currently suffering from hardware malfunction. The drop may have damaged the battery or make loose a contact or chip inside, resulting to the boot loop issue you’re experiencing. In most cases, boot loop problems are caused by flashing- or rooting-related activities but water damage and accidental drops can also lead to it. Because the problem obviously started after the device fell, common sense should tell you that the phone’s hardware is to blame. And as we’ve said over and over again in almost all our articles, no software hack can fix a hardware issue. Our blog does not provide hardware troubleshooting and solutions so if you want to get to the bottom of the problem, seek the help of a professional so the hardware can be assessed properly. Better still, consider getting a replacement device.

Problem #3: Galaxy S6 edge freezing and restarting on its own after an update

Greetings. I have read all your posts regarding the Samsung Galaxy S6 Edge and the rebooting issue caused by an update. My phone was updated approximately two weeks ago. On the Thursday of that week (approximately three days after the update), my phone froze up and restarted itself. I assumed this to be a glitch and didn’t think any of it. However, the next day and throughout the weekend, it began to freeze and restart more and more. I can use multiple apps for about thirty seconds to a minute before it restarts. I have tried everything that you recommend during your posts regarding this issue. I have tried booting it up in safe mode, wiping the cache, factory resets, and even going to the Samsung store so they could install the update again (they believed that the update could have been interrupted via WiFi a disconnection). None of these solutions offered a permanent fix to the problem. Only the factory reset had a temporary fix and the other solutions didn’t stop the rebooting at all. The factory resets only work for approximately a few hours until it starts rebooting again. It will work perfectly fine until usually 2pm or so and then the rebooting begins again. Getting to the factory reset itself is a challenge and a half as well, as it will often reboot during the process to “start anew”. It mostly restarts once you verify that it is your SIM card and that you want to start the process. I have gone to Verizon and Best Buy and both were of no help. No other websites seem to have a solution either. I am not wanting to pay for a new phone since it wasn’t my fault the phone has been undergoing issues (as it didn’t start until after the update). It’s just very very frustrating. Any advice would be much appreciated. Thanks. — Gregory

Solution: Hi Gregory. If your phone does work normally right after a factory reset (when there are no apps, customized user data, or installed updates), then something that is introduced later must be the cause. What this thing is beyond us so you must seek the help of your wireless carrier to fix the issue permanently. There’s a chance that one of your apps (first and third party) may be to blame. It can also be a system update that you install later that causing the operating system to act erratically. We don’t think it’s due to bad hardware but we still recommend that you ask Samsung or your carrier (if this phone was provided by them) for a replacement. You’ve already exhausted all software troubleshooting that can be done so the problem must be something that can’t be fixed on your level.

Problem #4: Wet Galaxy Note 5 screen is black and not working

Hi. Basically, my water bottle has leaked in my car and gone into my phone somehow. At first it was ok, then when i went back to it, it was basically dead. i tried turning it on and it went back to the screen that displays “SAMSUNG S6” as the phone is being turned on, then it seemed to crash. Now, all I’ve got is a white/blue light at the top of the phone that stays on all the time. I can’t reset by pressing all buttons. It won’t let me do anything. Any ideas? Thanks. — Josh

Solution: Hi Josh. The best thing that you can do now is to hope that hardware damage is not that extensive and that repair can still save the phone. Keep in mind that water and electronics don’t mix. Whenever these two meet, bad things happen. Even for phones with some level of water protection like the Galaxy S7, water can still lead to problems.

The Galaxy S6 does not have any water protection so you can assume that moisture must have find its way inside. Supposedly, a user will turn the phone off right away by physically removing the battery. Once that’s done, the motherboard and other components must then be dismantled so they can be cleaned in alcohol and dried properly. Drying methods vary but the most common suggestion due to its practicality is by burying the phone and its components in rice for up to 2 weeks. If done properly, rice will absorb all moisture, leaving the components dry. Leaving the entire phone in a bad of rice for a few hours won’t work.

Such procedure is difficult when you have a Galaxy S6 though as the battery cannot be removed easily just like the older models. The main reason why one needs to remove the battery immediately is to prevent shorting components. If the battery is left inside while moisture is present, there’s high probability that corrosion can set in and some components shorted. As such, these two situations can almost always lead to death sentence for the phone. Corrosion of the metallic contacts and motherboard can damage parts permanently but can take some time while short circuiting a component can manifest in problems right away.

Based on how you describe the problem, we think that water may have damaged the screen. This may be the reason why the phone appears powered on but the screen remains black and unresponsive. As mentioned above, software troubleshooting can’t help you with this one. You must bring the phone to Samsung so you can pay them to take a look, or you can tap third party repair shops to examine the hardware. Either case, you must be ready to invest some money for parts replacement and repair fee.

Problem #5: Galaxy S6 edge can’t attach video in email or SMS

Hello. I have a few issues and hope you can help. I would first like to say that i think it’s ridiculous that every blog and site i go to regarding the Samsung phones seems to be inundated with constant problems. Nonetheless, i am stuck with this phone a few more months and I truly believe that Samsung should be paying the consumer for having to spend so much time on fixing constant problems.

Now my first issue is that almost every solution resorts back to having to do a reset on your phone. If a reset is required, won’t I lose everything and have to start all over? I have recently been experiencing problems with attaching a video either through an email or through text message. This was not a problem now. Everytime I try to send a video it says that the video is too large to send. Has something recently changed?

My next issue is in regard to text messages in a group and have now encountered that each time an individual responds to the thread, it appears under their specific name. I then open it and have to hit the download button and every time I do that I then get a message saying that it was unable to successfully download. When I then select OK the message is actually now in the thread. That seems like an extreme amount of work just to see what replies to the thread are.

My last issue is in regards to moving pictures and deleting music, etc., in order to free up space. After doing so I am really not gaining any additional space on the phone. I will finally say that I am so thankful that everyone who has a Samsung phone has encountered the same or similar problem and have been able to work through most of the problems with the phone. However the hard reset does not seem like a viable option for me. Thank you again for the support that you are providing for Samsung. — Sandy

Solution: Hi Sandy. Our entire digital world is constantly evolving so there will always be problems in any electronics we’re using. There are simply too many variables that can’t be covered, making it impossible to prevent issues from surfacing. This is true for the current crop of smartphones in the world, be those phones come from Samsung, Apple, Microsoft, etc. Now, if you think Samsung should be compensating users who encounter problems in their phones, that’s your opinion and will most likely remain that way. If you want to engage Samsung regarding compensation, don’t talk to us as you’re barking at the wrong tree.

Now, let’s discuss your issues individually. In Android, there’s often no surgical solution to every problem. In fact, there are not a lot of solutions to use. For example, solutions for overheating may be similar to the steps you’ll make if you’re having a problem loading an app. In other words, most troubleshooting and solutions can cover a wide range of issues. This is because it is often difficult to know the exact cause of a particular problem. The most that a technician like us can do when dealing with a particular issue is to take note of circumstances that may have led to the problem. Needless to say, we need as much information a user can give in order to even guess at the possible causes. That said, you can’t expect us to identify the cause of your particular issue by just telling us that you can’t attach a video in an email or SMS. We need more information than that! If you keep on doing that, don’t blame people to tell you to just do a reset.

Speaking of reset, there are two types — soft and hard. Soft reset usually refers a process of restarting a device by pressing the power button. Hard reset, on the other hand, usually refers to factory reset or master reset. If what you mean by “reset” is factory reset, then yes, you will definitely lose your data — photos, videos, music, contacts, etc. in case you haven’t heard of it yet, there’s also such a thing as creating a back up before a factory reset. No one will force you to do a factory reset but if you’ll eventually do it, make sure to invest some of your time to research how to create a back up of your files first.

To try to fix your first and second issues, we suggest that you wipe your messaging app’s cache and data. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

For the third issue, simply make sure to restart the phone after you moved your files to another medium and you should be good. Sometimes, the operating system may not show the true remaining storage space right after you transfer your files. A quick restart should fix this glitch.

Problem #6: Galaxy S6 screen flickers when auto brightness is selected | Galaxy S6 charges very slow when phone is on

I have a Galaxy S6 and with the exception of a couple issues…I love the device. 


  • Screen flickers when phone is on auto brightness. Not sure if it’s random or when phone is cold or low battery. It’s been a while. No flickering when Auto-brightness is turned off.
  • In cold weather, phone shuts off with a little under 30% battery life. Then it goes into a boot loop.
  • After OS update some time ago (I forgot which update), battery life doesn’t last nearly as long as before the OS update.
  • Newest problem: Phone doesn’t recognize ANY charger and charges extremely slow and doesn’t seem to fully charge no matter how long I leave it plugged in. The odd thing is that the phone will charge at a regular pace when I turn off the Power, then long press the Home and Volume Down key simultaneously (a step to invoke the installation of a custom OS). I leave it on that screen and phone will charge on any normally functioning charger.  — Rob


Solution: Hi Rob. In order to address in some way all four issues, the first thing that you want to do is factory reset. This will force the phone to erase all user data, customizations, and glitches that may be causing all or some of the issues you mention here. Here’s how to do it:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Once the device has been reset, you then want to observe the phone for at least 24 hours to see if any of the problems is still present. Make sure that you don’t install anything (app or system update) during this time so you’ll notice any difference. All of your issues can be caused by a glitch in the operating system so if everything works fine, you can assume that factory reset may have eliminated the glitch. Try to replicate the issues during the observation period so you’ll know. For example, you want to check if screen will continue to flicker when you turn auto brightness on. You can also observe the battery at this point to see if it goes to boot loop once it power level goes down to 30%.

If the problems will return once you install your apps, there’s a chance one of them is to blame. Boot the phone to safe mode and observe the phone again. Better still, try uninstalling apps individually and make sure to observe how the phone behaves after every uninstall to identify the problematic app.

To boot in safe mode, follow these steps:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

On the other hand, if the problems won’t go away after a factory reset, bad hardware may be to blame. Contact Samsung so the hardware can be checked.

Problem #7: Galaxy S6 not working properly with Bluetooth headset

Hi guys. I’m going to explain to you what is happening. I have a Bluetooth motorbike helmet interphone that i connect with my phone. It is a Cellular Line Interphone F5XT. This lets me use my phone while driving, and is very useful. With my previous phone, an S4, after powering on the Bluetooth, it would connect with phone and let me know successful operation  in the earphone: “Connected to Phone.” All works fine, especially caller name announcing. With my new S6, Bluetooth, after powering on, it establishes a successful connection with my phone, but without confirming it with “connected to phone.” All works fine, except caller name announcing. After some time, (don’t know how much)…or after did something on my S6, (don’t know what) all start to works, voice connection confirmation and caller name announcing.

Well, I’ve just hard reset my S6 (because of some issues on battery consumption) and I’ve then reconnected the Bluetooth device. Same issue appeared: no confirmation on connection and no caller name announced. …but all the rest, works. If you have any idea on what i could have done…and then, what i could do to resume the right function of these? thanks. — Max

Solution: Hi Max. You’re dealing with two devices here so you ought to consider the fact that your Bluetooth headset unit may not be working properly. There may be some incompatibility issues that must be ironed out first on headset side. If you know how to factory reset the headset, we recommend that you do that first. If you don’t know how to do it, contact the manufacturer for direct assistance.


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