What to do if your Galaxy S5 has a screen issue, other S5 issues

s5 touchscreen

From time to time, we receive requests for assistance regarding broken #GalaxyS5 screens. In this post, we address such issue by educating the user and our community on what to do. Frankly, there’s nothing much that we can provide in terms of concrete help in dealing with it, especially if we can establish that it’s a hardware failure. Continue reading below to know what we say about this issue.

  1. Galaxy S5 won’t install system update
  2. How to fix freezing and random restart issue on Galaxy S5
  3. Unable to access Galaxy S5 apps and settings
  4. Galaxy S5 keeps displaying No Service error and searching for signal
  5. What to do if your Galaxy S5 has a screen issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S5 won’t install system update

My Galaxy S5 has been unable to update for quite some time now. It started last fall with the ~600Mb update, where I attempted to update it several times with no success. Since then, I have tried to update it several times per month to update it. It did not appear to be significantly impacting my phone at all (aside from occasionally surpassing my mobile data limit), so I generally just ignored it and assumed that it would fix itself eventually.

Here I am, several months later. The current update appears to ~850Mb, and it is still not installing properly. Downloading it is not an issue. When the phone restarts to install the update, the screen displays the “RECOVERY BOOTING” in the top left of the Samsung splash screen when it first turns back on, and then enters a screen with the AT&T logo and a loading bar.

Text above the loading bar at first says “Installing…”, then “0%”, then less than a second later says “update failed” and reboots again. I get a message saying “the update could not be installed”, and nothing more.

Other Info:

-No 3rd party apps

-Have over 3GB of free space when attempting update

-Have a stable wifi connection

-Nearly full battery

I am getting very frustrated with my phone, and I would be extremely thankful for any assistance you can offer. — Chris

Solution: Hi Chris. We’ve seen this issue happening on non-Samsung phones in the past so it’s not unique to your device. The thing is, there’s no way to know what the real cause for the update failure. And as far as solution is concerned, the only effective way to address it is by doing a factory reset first. Doing so will minimize potential firmware and app-related bugs that may have developed over time. For reference on how to do this, just follow these steps:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Factory reset will wipe everything off your storage device. Be sure to create a backup of your personal data before doing it.

Problem #2: How to fix freezing and random restart issue on Galaxy S5

(I believe the version is 5.1-5.1.1 Lollipop. I am not sure) for a full day I would be looking up things on my phone when it would freeze and then restart itself. It would reset over and over again. So I just assumed it was the CM Browser app I am always on. So I uninstalled it then re-installed again. the issue was still there so I just figured I needed to shut it off and turn it back on. And it never turned back on. I have tried everything you had suggested several times.

I didn’t do that because the phone needs to be on. A couple of times when I held down the power, down volume, and home button it would ask if I wanted to install an OS. I said Cancel (Restart). Then the error message appeared saying go to Repair Assistance Software for help. and two times it had the Samsung Galaxy S5 start up screen but in the middle it would have an unlocked lock and the word custom underneath it. I haven’t tried to change the battery with another one yet and I really don’t want to go to the store for assistance. Think you could help? — Adriana

Solution: Hi Adriana. Holding Power, Volume Down, and Home buttons together will pull up the Odin or Download mode. We want you instead to press and hold Power, Volume Up, and Home buttons in order for the device to boot in recovery mode. Under this mode, you can either wipe the cache partition or do a factory reset. Either of these options may fix your problem.

If nothing changes though, you can assume that your phone may have a hardware issue. Make sure that you check the battery by using another one first. If that will not fix the random restart problem, your only other choice is to consider getting a phone replacement.

Problem #3: Unable to access Galaxy S5 apps and settings

Earlier today my phone worked fine. I got home and  plugged the cable in to recharge it (at 10%) then the tasks stopped. I use Nova Settings and 360 Security. I heard a female voice giving me the 360 charge level and another phrase relating to 360 Security that I never heard before. .

I tried to:

1 soft reset but nothing changes.

2 swipe 2 fingers up, settings opens but is unresponsive.

3 I swipe fingers and the apps from Nova appear but will not navigate.

4 notification panel is frozen closed

5 when I press the lighted icon on the button, to show active apps, it opens but the icons are frozen.

6 cannot get the app drawer to open.

7 searched AndroidCentral and Google for the problem but since I cannot use apps or settings, I found nothing to help.

I am not sure if anything else was tried. Thank you in advance for your help. — Donna

Solution: Hi Donna. If your device locked you out of its settings and apps, the first thing that you can try is to delete the system cache via receovery mode.

This troubleshooting step is usually recommended if you have updated a device to another operating system version or if the phone is having some weird glitches. Despite not having installed the full set of new operating system files, we suggest the you do the following steps to erase possibly corrupted cache on your device:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

After wiping the cache partition, try to check if you can now open apps or go under Settings. If the previous situation continues, be sure to boot your phone in safe mode. This will help you determine if one of your third party apps is to blame. Here’s how:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the issue won’t occur while safe mode is enabled, that a confirmation of our hunch.

Some apps or services may be designed to ignore safe mode so doing a factory reset, if the issue remains, is necessary. Once you’ve done the reset, don’t re-install your apps right away. You must observe your phone for a few hours to see if one of your apps in indeed the culprit. If you’ll be able to access settings while the phone is clean (after a factory reset), that means that a third party app or launcher is to blame.

Problem #4: Galaxy S5 keeps displaying No Service error and searching for signal

About a week or two ago, my phone started all of a sudden displaying (No Service) or (Searching) the carrier signal despite all bars being displayed correctly. I try to make a phone call and a message displaying “Not registered to network” appears.

I tried different methods from putting it through safe mode, recovery mode, software update from T-Mobile (my phone is T-Mobile but I was able to use it with Orange carrier with no problems before this issue), factory reset, removing battery and SIM card, checked with my service carrier and they say my account is ok, tried wiping out the cache partition, etc.. The only method I haven’t tried is to update the phone to the latest Android Version 6.0-6.0.1 Marshmallow (API level 23).

This problem suddenly happened. I didn’t drop the phone causing physical damage to it. I always keep it away from moisture and try not to get the phone to overheat. PLEASE HELP ME.

Thank you for reading this. — Joel

Solution: Hi Joel. There’s only one other thing that you have not mentioned, that is, using another SIM card on your phone. We recommend that you do this first to determine if the issue lies on the SIM card you’re using or on your account, or if it’s a phone issue. Obviously, the former can easily by fixed by talking to your wireless carrier. If the problem remains even if you’re using another SIM card, then that’s a clear indicator that you may have a hardware error. If the phone was provided by your carrier, now is the right time to ask for a replacement.

Problem #5: What to do if your Galaxy S5 has a screen issue

Hi. I am facing a screen problem suddenly in my Samsung Galaxy S5 Android phone. To be more specific, i didn’t do anything at all. It just started showing this problem all of a sudden yesterday. Dunno what happened suddenly.

Now the problem is that my screen has become black. However, i can only see the top bar and scroll it down where we can see bluetooth,wifi,sound button etc.I forgot what that top bar is called. I can see the time on top, wifi logo, battery and alarm that i had set.

And i can see if anyone calls me. But when i click on the missed call area, it shows for awhile but then goes back being black with the top bar and icons still showing. When a message comes, it shows message arrived line on top but when i click on it, it shows nothing. I cant even go to the message area.

I hope you guys know what is my problem. Thanks. Really need solution fast because actually, all important calls, including from family members come in this phone. — Saimoon

Solution: Hi Saimoon. A screen issue like yours is more likely caused by a hardware issue rather than software but we still recommend that you try some of the basic software troubleshooting. These troubleshooting steps includes booting the phone in safe mode and doing a factory reset. Together, these two steps will help you determine if a rare firmware or app glitch is behind the trouble or not.

Try to restart the phone in safe mode first and see how the device will fare. If the only visible things will still be on the top part, we doubt if you can even do a factory reset as the options will occupy about or more than half of the screen.

Doing a soft reset may or may not work but we recommend that you try it nevertheless. Simply turn the phone off and remove the battery. If nothing will change after that, you can assume that the device’s screen may have been damaged or simply stopped working normally after some time. The most likely reason is a failing LCD (the little monitor that displays things).

Be advised that our blog does not provide hardware troubleshooting and diagnostics. If you want to check the status of the screen assembly yourself, kindly look for detailed online guides via Google. We’re not against users who feel they can handle hardware repair themselves if they have the right guide to follow. The thing is, such attitude is even commendable. However, experience tells us that doing smartphone repair is a delicate business and one tiny misstep can have catastrophic consequences. For example, replacing the liquid crystal display (LCD) requires careful removal of the digitizer, a component that requires careful handling itself. If the digitizer removal is not done properly, you may end up breaking it. The same can be said of the digitizer flex cable.

Needless to say, fixing or replacing hardware components is a tricky business and requires hours of research if it’s your first time to do it. Make sure that you have the right tools and mindset when you decide to do it.

The best thing that you can do, or anyone having a screen problem, is to have the fix handled by a professional or Samsung. Not only will it save you time and effort, but it also raises the chance of having the problem fixed properly.

Also, hardware repair in this case may or may not fix the issue at all. There may be other hardware errors in the system that requires maintenance as well so a fix is never guaranteed. Not to mention that you may end up bricking the hardware for good. Do the repair at your own risk.


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