Galaxy S5 Facebook Messenger app crashes when loading, other MMS issues

We regularly receive requests for assistance about SMS and MMS problems on the #Samsung #GalaxyS5 so we publish some of them here. Before we proceed to the specific topics, we would like to remind our readers that any SMS or MMS issue can best be resolved with the help of their service providers than us. Difficulties in sending and receiving SMS and MMS are sometimes caused by network-related issues so asking direct assistance from carriers is a must. The software troubleshooting a user can do on his or her end only tries to fix a possible device issue. We hope that we drive this point clearly in this post.

MMS s5

Below are the specific topics in this article:

  1. Date and time issue on text messages on Galaxy S5
  2. APN settings for T-Mobile Galaxy S5
  3. Galaxy S5 Facebook Messenger app crashes when loading
  4. Galaxy S5 stops receiving text messages
  5. Family Mobile Galaxy S5 APN settings

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

Problem #1: Date and time issue on text messages on Galaxy S5

Hi! My issue is more of an annoyance than anything. My S5 likes to update the date on messages at 11 pm the day of. So, for example, on December 3rd, at 11 pm, my messages started getting the date stamp. So all day on the 4th, my messages read the 3rd, and would update to the 4th at 11 pm that night. So, all day on the 5th it said the 4th.

I have tried reboots and auto date and time but I can’t seem to find anything that works. It’s annoying more than an thing,  so I thought I would give you a try (since you’ve helped me with other issues).  Let me know if there is anything you can do about this!

Thanks. — Hannah

Solution: Hi Hannah. The only options to change how a Galaxy S5 displays system time are found under Settings>Date and time. If the Automatic date and time option is enabled but doesn’t change the situation, there may be an app overriding this feature or an unheard of firmware glitch messing with the system. Please try the basic software troubleshooting first to see the difference.

First, you can try to boot your phone in safe mode for as long as you want to observe if a third party application is to blame. To restart your phone in safe mode, just follow these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Booting your S5 in safe mode won’t tell you what app is behind the trouble. It does however gives you a general idea that one of them is the cause. If the problem fails to occur while the device runs in safe mode, start uninstalling third party apps until the issue is eliminated.

Another good thing to try is wiping the phone via factory reset. This will ensure that any firmware issue acquired later on after an update is removed. Here are the steps how to factory reset your S5:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #2: APN settings for T-Mobile Galaxy S5

So I bought an unlocked Verizon Galaxy S5 the other day and put my T-Mobile SIM card in it. As would be expected, I had a few network problems but I got LTE and text messaging to work. However, I still cannot send or receive MMSs whether group messages or picture messages.

I’m not sure if the way I set up the T-Mobile APN has anything to do with it but I am currently on Global network mode (instead of LTE/CDMA or LTE/GSM/UMTS) and here is the following APN settings:

Name: T-Mobile US LTE


Proxy: not set

Port: not set

Username: not set

Password: not set

Server: not set


Multimedia message proxy: not set

Multimedia Message port: not set

MCC: 310

MNC: 260

Authentication type: None

APN type: default, mms, supl

APN protocol: IPv4/IPv6

APN roaming protocol: IPv4

APN turned on

Bearer: Unspecified

Mobile virtual network operator type: none

Mobile virtual network operator value: not set — Godfrey

Solution: Hi Godfrey. Looks like you have the correct APN settings there. Have you checked with T-Mobile if there are any changes to how an S5 is configured for MMS on their network? If LTE is now working on the device, the only reason keeping you from using MMS on your S5 must be some values in the configuration table. We don’t work for T-Mobile so we cannot confirm if the current configuration is correct or not.

Problem #3: Galaxy S5 Facebook Messenger app crashes when loading

I’ve searched for hours for my problem with Facebook Messenger but I’ve only seen one other person complain about this on a Facebook page with no answer. I don’t see to be having so many problems as everyone else on Lollipop, but this is the most annoying issue.

FB Messenger crashes every other time I select it from the task menu or multitasking menu, whatever you call it. Sometimes it crashes when you select it the first time. Completely crashes and have to restart it every time, but this isn’t even an issue to restart it, as when I’m using the app it runs flawlessly all the time. It has never crashes while in use.

I’m guessing it’s some defect in the software and can do nothing about it. I have tried everything from restarting my phone to reinstalling to disabling things. The sad part of it is there is nothing you can really do to modify any software because Verizon locked the phone from doing any real dissecting in it.

I’m afraid it’s to the end for me, but just in case there’s anything I’m missing, I’m completely open to any ideas or possible solutions. I’m really hoping I don’t have to wait another 4-10 months for Marshmallow, and it not even be affective. — Staci

Solution: Hi Staci. We think that the basic software troubleshooting available for end users like you can fix this problem. There must be an isolated glitch that prevents the Facebook app from loading properly when you tap it. The first thing that you can try is to delete the phone’s system cache. There are hundreds of thousands of potential failure in any given smart device at one time so minor bugs sometimes appear from time to time. The interaction of Android operating system with dozens of installed apps in a device sometimes lead to trouble. Sometimes, an outdated system cache may be to blame as well. Making sure that your S5’s cache partition is clean and fresh may be an effective solution for your problem. Here’s how to do it:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

If wiping the cache won’t work, we recommend that you try to do a factory reset. This will remove operating system-level issue that may be the reason for the problem. Kindly refer to the steps provided above on how to do a factory reset.

Problem #4: Galaxy S5 stops receiving text messages

Sometime this afternoon, my phone stopped receiving texts, but I have been able to send texts.

  • I tried resetting the phone. I reset the phone, removed the battery for a few minutes before restarting the phone.
  • I also tried turning off Wi-Fi and GPS tracking. In this process I received a few random texts from this afternoon as well as a text from another person from an unknown time.
  • I had no issue receiving or making phone calls, all service bars look fine. No connecting issues with Internet either.
  • I restarted the phone in safe mode, and still cannot receive texts.
  • I also cleared the cached memory using the storage setting within the settings bar.

There are also no spam messages in my folder so they aren’t going there. The only blocked numbers on my phone are telemarketers. I also sent a text to myself and never received it.

Thank you. — Ryan

Solution: Hi Ryan. Have you talked to your wireless carrier if there’s a network issue at the time when you notice texts are not coming in? Service providers don’t usually advertise unplanned maintenance or outages so subscribers are often left wondering if the issue is device- or network-specific. Calling them is the best option you can do right now. As an end user, you are limited to doing only the basic software troubleshooting on the device, which is useless if the problem is on the network side.

Problem #5: Family Mobile Galaxy S5 APN settings

I have a Verizon Samsung S5 phone but I am currently using it with Family Mobile which is the same as T-Mobile I believe. However, everything works great but the only thing I can’t do is receive and send picture texts and MMS. I have contacted my carrier and was able to set up the correct APN info and like I said the phone works great with internet, text and phone calls but it’s just not receiving text pictures and MMS. I do get the MMS but they show up as an attachment and then I’m supposed to download but I just get message of download failed.

When I got the phone all I did was just buy a new SIM card from Family mobile and insert it into phone and called my carrier Myfamilymobile to activate SIM card and was able to use phone. I then just changed the APN settings so internet could work but I just need the text pictures and MMS fixed.

I hope I can get help from you guys. I have read a lot of you guys troubleshooting and tried different things on my phone but no luck. I hope I can get a solution from you guys. I had heard I needed to flash phone but I went to a place where they did that and the guy said that everything was already correct on my phone. Let me know if you can help.

Thanks. — Luis

Solution: Hi Luis. MMS needs internet or data connection to work. Make sure that you have internet connection turned on when trying to send or receive MMS.  If your device can access the internet, the problem may lie on how data APN is configured. You can refer to the details below for the correct Walmart Family Mobile APN settings. Keep in mind that we don’t work for Family Mobile so the information in this post may no longer be accurate as of this writing. Kindly call Family Mobile and let them double check your settings.

Name: Family Mobile

APN: Choose one of the following:

  • OR

Proxy: <Not set>

Port: <Not set>

Username: <Not set>

Password: <Not set>

Server: <Not set>


MMS proxy: <Not set>

MMS port: <Not set>

MMS protocol: WAP 2.0 (Most devices do not have this field)

MCC: 310

MNC: 260

Authentication type: <Not set>

APN type: <Not set> OR Internet+MMS (depending on software version)




Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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