Galaxy S3 Losing Emails – A Look at the Causes and the Solutions

Galaxy S3 Losing Emails

One user complained about losing her emails in her Galaxy S3. She called Verizon and her host about it but both responded that there seems to be no issue on their end.

She went on to say that the problem only started appearing when she installed one mandatory update from Samsung in 2012. Then, subsequent updates never seemed to help fix the issue. Upon calling Samsung again, she was advised to put her phone on Safe Mode overnight. She said that it did seem to help.

Problem with the Galaxy S3 OTA Update

Looking at her explanation, it seems like the problem is caused by the software update since she did mention that it only occurred when she got the OTA update. If this is the case, all she has to do is file a complaint to Samsung and wait for the next OTA update with a fix for this bug.

Rooting and flashing the device can also help her go over it but there are many risks associated with these procedures which may worsen the problem if not properly done.

Galaxy S3 Apps Interfering with Each Other

Another possible cause of the trouble might be an app that was recently installed or updated since she did say that putting her phone on Safe Mode seemed to eliminate the problem momentarily. So, a solution for this is to locate the app causing this and simply uninstall it.

About the Galaxy S3 Safe Mode

The Galaxy S3 Safe Mode functions much like the Safe Mode in Windows devices. It only loads the stock apps that are necessary for booting the device successfully and it leaves out the rest. Entering Safe Mode will help you determine whether an app that was recently installed is causing the problem.

For those who are wondering how to put their Galaxy S3 in Safe Mode, just follow the instructions here:

1. Hold the Power button until you see a dialogue box.

2. Choose the “Power Off” option and keep your finger pressed until you see another dialogue box that will ask you if you want to reboot in Safe Mode.

3. Tap OK.

4. Wait until your phone restarts you will see a “Safe Mode” message on the bottom.

5. To exit Safe Mode, just restart your phone again.

Email to Us Your Questions and Suggestions

I hope that the explanations and solutions provided here somehow helped address your issues. For more questions, write to us at [email protected] Just be detailed as much as possible in your questions so we can effectively pinpoint your problem and help you find the right solution for it.

Users who have something to contribute on the subject can also share their views and suggestions on the comment box below.

7 Replies to “Galaxy S3 Losing Emails – A Look at the Causes and the Solutions”

  1. What can I do if my S3 is showing that I have 3 text messages and there are NO messages at all in the folder? I have tried rebooting and that didn’t change a thing. Im tired of seeing that I have messages when I really don’t. Anyone else have this problem or know of a way to clear it off?

  2. I had the same problem with txt messages as rachel schramm… I found the easiest fix for me was to simply clear my ram & reopen the messaging app & all my txts would be right back to normal….. hope this helps 🙂

  3. Hi, just thought I would come in… I have a similar issue with my list of text messages disappearing. With the stock texting app my entire history list of names and texts disappears. It’s happened probably 3-4 times, but not since the 4.1.2 update.

    When it did occur, the only way to get it back was a reboot. My S3 is not rooted.


  4. How bout galaxy note having a same problem of losing my exchange email and cant retrieve it back.any solution on this?? What I know is note 2 doesn’t have any safe mode like s3.. need help

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