If your WiFi connection keeps dropping while you’re using your premium phone like the Samsung Galaxy S10 Plus, the issue could be minor and temporary. Needless to say, you may be able to fix it on your own without bringing the phone back to the store or shop. Network issues are often very easy to fix as long as they’re not caused by a hardware failure or physical damage.
In this post, I will guide you in troubleshooting your Samsung Galaxy S10 Plus with WiFi connection that keeps dropping. So, basically, your phone can connect to the network without any problem and may even have good internet connection but at some point, it disconnects from said network and as a result, you may not be able to receive messages or data that requires WiFi connection. We will address this problem here so if you’re one of the owners of this phone, continue reading as this article may be able to help you.
For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.
Troubleshooting Galaxy S10 Plus with WiFi connection keeps dropping issue
When it comes to troubleshooting your phone with network issues, there’s always something you can do and based on our experience, such issues are often fixed by the following procedures.
Restart your network equipment
If this problem occurs when you’re connected to your own Wifi network, there’s always a possibility that the problem is with your network equipment. It is always recommended to refresh your connection by power-cycling your devices and that means your router and/or modem. Here’s how you do it:
- Unplug your router or modem from the wall outlet and leave them without a power for a minute or two.
- Reboot your Galaxy S10 Plus.
- Plug your network equipment in and allow them to boot up successfully.
- Now, allow your phone to reconnect to your own network.
Continue using your phone to know if the problem still occurs. If WiFi connection keeps dropping still even after this, then move on to the next solution.
Reset Network Settings to fix WiFi connection keeps dropping issue
Doing this procedure will probably fix the problem with your phone. We’ve already ruled out the possibility that it’s just an issue with your network devices so this time, we will have to troubleshoot your phone. When you do this procedure, the following changes will occur:
- Stored Wi-Fi networks will be deleted.
- Paired Bluetooth devices will be deleted.
- Background data sync settings will be turned on.
- Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
- Network selection mode will be set to automatic.
And here’s how you reset the network settings in your Galaxy S10 Plus…
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset network settings.
- Tap RESET SETTINGS.
- If you have set up a PIN, enter it.
- Tap RESET SETTINGS. Once complete, a confirmation window will appear.
After this procedure, you will have to let your phone scan for available WiFi hotspots so that you can reconnect to the network. Continue using your device like you usually does and if the WiFi connection keeps dropping after this procedure, then you have no other choice but to factory reset your phone.
Perform the Master Reset on your device
At this point, since you’ve already reset the network settings of your device to no avail, it’s time to reset the phone. This will bring the phone back to its factory default settings and fix all firmware-related issues that might be causing the Wifi connection keeps dropping issue. However, make sure to backup all your important files and data as they will be deleted during the process. After that, remove your Google and Samsung accounts from your device so that you won’t be locked out after the reset. Once everything is set, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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