Galaxy Note 5 mobile data stopped working after an update, other connection problems

Data usage screen on Note 5

Our post for today deals with some of the internet- or connectivity-related problems on the new #GalaxyNote5. Although not as common as power or apps issues, many Note 5 users have shared to us their own frustrations with their device. We hope that this article will address some of these issues effectively.

These are the topics discussed in this post:

  1. Galaxy Note 5 cannot connect to home Wi-Fi
  2. Galaxy Note 5 getting Google popups for requests for permission.
  3. Galaxy Note 5 buzzing sound during Wi-Fi calling calls
  4. Galaxy Note 5 auto sync issue
  5. Galaxy Note 5 mobile data stopped working after an update
  6. Galaxy Note 5 data usage issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


Problem #1: Galaxy Note 5 cannot connect to home Wi-Fi

My phone is brand new.  I cannot connect to Wi-Fi in my home. However, my old phone (Galaxy Note 4) always connected without a problem.  Everyone else in my family can connect. I’ve tried the “safe mode” to connect & doesn’t work. I’ve done all the tricks, turning phone off, turning wi-fi on & off. It does say that it is connected, however, I can NOT get on…say as if you try getting onto Google. Weird. I’ve asked several Verizon reps & no one seems to know. They say it’s possibly over load on home router, but can’t be. I’ve tried turning everything off in house & only trying to connect the Note 5.  Please help, very frustrated! — Holly

Solution: Hi Holly. If your Note 5 is connected to your home network (Wi-Fi) but cannot browse the internet, the issue may not be on your new device. The problem is most probably coming from how your Wi-Fi is configured. Make sure that your new device is not blocked to connect to the internet under your router settings. If you don’t know how to do this, try to ask assistance from the administrator of your Wi-Fi. If this router was supplied by your internet service provider, you can also ask them to recheck the settings, or reset the router to ensure that all restrictions or filters are removed.

Problem #2: Galaxy Note 5 getting Google popups for requests for permission

I recently purchased my Note 5 and I am getting a pop up on my screen from Google requesting permission to continually monitor my phone for performance and security issues. I am really not comfortable with this and at this point I am declining the request until I fully understand what Google will have access to, etc.

Every time I decline the request, it keeps coming back over and over. Have you heard of this and do you know any details about it?  Would you approve a request like this?  Thank you!  The information you provide on your site here and Drippler is great! — Andie

Solution: Hi Andie. Can you give us the exact message from Google so we can check it? We can’t tell what to do at this point unless we know for sure that you are getting a valid Google message.

Third party apps can imitate Google so you will give out permission not usually required.

We’ll be waiting for your reply and will update this post accordingly so Android community will also be enlightened.

Problem #3: Galaxy Note 5 buzzing sound during Wi-Fi calling calls

When using Wi-Fi calling, the other party hears a loud buzzing sound 99% of the time. I can hear them but they cannot hear me because of the buzzing. This does not happen when using regular non Wi-Fi calling. The buzzing stops if I hit the mute button but comes back once I hit unmute. I’ve tried clearing the Wi-Fi calling app cache and the phone’s cache. I have rebooted my router, but the problem also occurs on Wi-Fi away from home. A reboot works on the first call but not always. My OS is up to date. I’m trying to avoid a hard reset if possible.

Thank you for your help! — Vicky

Solution: Hi Vicky. We can’t tell at this time if the issue is isolated to your Note 5, or if it’s being triggered by your network during the transmission. You must try to perform a factory reset first to see if that will make any difference. Otherwise, you have no choice but to call your service provider so they can give you direct assistance for their product.

If you haven’t tried doing a factory reset on this handset before, please follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #4: Galaxy Note 5 auto sync issue

Hello! I’m having a problem with my phone where it gets stuck in the auto sync symbol on permanently. This causes a major battery drain and forces me to turn auto sync off.

I figured out that this will only stop if I turn off auto sync, then go to the calendar app and hit the “cancel sync” option. While that gets around the problem, I still can’t use the calendar app on my phone.

When the phone is in this auto sync state, it never actually updates the calendar, even if left overnight or for days. I also can’t manually sync the calendar, or it still gets stuck in this permanent syncing state. Therefore I’m pretty sure the problem lies in the calendar app.

Any ideas for how I can fix the syncing on the calendar app? Thanks!! — Kevin

Solution: Hi Kevin. Are you using the native calendar app (S Planner), or a third party one? If it’s the stock calendar app from Samsung, the best thing that you can do, since you will be unable to uninstall it, is to try to delete its cache and data first, then do a factory reset (steps provided above) afterwards if nothing changes.

How to delete a Galaxy Note 5 app cache and data

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the S Planner app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

You can do the same set of solutions if you are using a third party calendar app but if the issue won’t go away, try switching to other apps. There may be a glitch on how the app was coded, interfering with the device’s operating system.

Problem #5:  Galaxy Note 5 mobile data stopped working after an update

Hello. The issue with my phone is the Mobile Data; Wi-Fi is alright. Not able to turn on after I had the Software Update, which is probably lollipop. But I’m not sure, because I had it on auto-update. But after the update, my mobile data worked for an hour or 2. Right after that, it stopped completely. I tried restarting, clear caches, safe mode. Nothing worked. I tried all the methods you’ve given others regarding Connectivity issues, wifi & Mobile data.

Lastly I tried to revert back to KitKat but it couldn’t, even after I reformatted completely. I tried my SIM card on other mobile phones, it worked. So it couldn’t be my SIM or internal problems regarding network service. So yeah, I’m still looking for a solution. But yeah, I need your advice. — Josiah

Solution: Hi Josiah. If mobile data won’t work even after a factory reset, try to contact your wireless carrier so they become aware of the problem. There’s a chance that the new firmware running on your device may have changed some configurations necessary for a good network connection. Ask your wireless carrier’s technical support to recheck how your phone should be configured. If they can’t figure out the cause, they should assist you either get a new phone, or contact the team in-charge of their firmware so they can review the Android operating system code.

Problem #6: Galaxy Note 5 data usage issue

Please help! I am having issues with my data usage.  I have been charged out of bundle rates for data usage that according to the phone is inaccurate. My phone is telling me that I have used 247MB data, where my service provider is telling me that I have used 710MB. 

I am connected to Wi-Fi at home and at work and have recently been switching my data off.  My service provided (MTN) is telling me that they have no record of Wi-Fi usage and can give me date and times of data usage when I know that my data was switched off and I was in a Wi-Fi area.

I have switched off all my auto-updates and not a heavy user with regards to downloads (this done in Wifi area only).

Thank you for your help. — Dianne

Solution: Hi Dianne. As much as we would like to help you, this problem is best solved between you and your wireless carrier. Keep in mind that the way your phone measures mobile data consumption may be different from the way your carrier does it. Mobile data consumption can account for everything that your phone does over the internet like when you download your emails, MMS, app updates, system updates, to mention a few.

Again, your carrier’s way of gauging your data consumption may be different from how your device does it. There’s nothing that we can do to change that. If you think your carrier has been unjustly billing you, or their measuring system is inaccurate, try to talk it out with them. You can always ask for someone higher than the regular customer service representative on the phone to help you clear the matter out.



Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.