Galaxy Note 4 turns off when trying to take photos, other camera issues

Note 4

Here are some of the camera-related issues on the #GalaxyNote4. We will continue to expand this series by adding more posts in the coming weeks to address other similar problems.

Below are the specific topics resolved in this article:

  1. Galaxy Note 4 can’t take picture, record videos, or access Gallery
  2. Galaxy Note 4 camera lag issue
  3. Galaxy Note 4 turns off when trying to take photos
  4. Galaxy Note 4 camera stops working after moving files to computer
  5. Galaxy Note 4 black screen when using camera

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


Problem #1: Galaxy Note 4 can’t take picture, record videos, or access Gallery

I can’t use my camera on my Samsung Note 4. Can’t take a picture, record, or even access my previous pictures I have already taken. Noticed this after I received an update from T-Mobile that there was an OS update…so I ran it and now this is the first thing I’m noticing isn’t working like before. This was about 4 days ago when I ran the update.

I can’t hit the back button to exit…I have to hit the home button to exit out and then I get the following popup message that reads “Camera isn’t responding. Do you want to close it?”.

I’ve only done the soft reset thus far. Wondering if I have to uninstall camera app or do a factory reset. I’m hoping I don’t have to do a factory reset. Let me know if you can help resolve this issue I’m having. — Joel

Solution: Hi Joel. Assuming you are using the native camera app, there’s no way for you to uninstall it. You can, however, try to delete its cache and data first. We recommend that you create a backup of all your photos and videos before troubleshooting your phone to ensure that you will not lose anything. These are the steps on how to delete the cache and data:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the camera app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

If wiping the camera app’s cache and data won’t change anything, try to perform a master/factory reset. Here’s how:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #2: Galaxy Note 4 camera lag issue

Hello brother. Hope you are good.  I just saw your post in the Note 4 camera lag. I experience somewhat similar problem.  My camera lags a lot. Switching from rear to front is an issue. It will freeze and take up to 10 seconds before it happens.

Also taking a picture takes time. I can click but it will take like some 5 seconds before picture is taken. Then also accessing the Gallery from the camera app to see the photos you have taken takes forever and freezes the phone.

I have tried cleaning the cache from the app manager but that was just like 100kb or so. Still no improvement at all. 

Kindly assist me. Thanking you. — Nawaz

Solution: Hi Nawaz. Camera issues are usually caused by some common factors including corrupt cache, malfunctioning storage device, bad firmware, or, in some rare cases, hardware failure.

An Android phone like your Note 4 uses cache (temporary but important files) to speed up loading times. Sometimes, a system cache can get corrupted or outdated after an update or some changes to the operating system. This can cause slow performance issues including slow loading times for affected apps. Your first task is to ensure that the system cache is fresh. To force the phone to recreate a new set of cache, you have to delete the old ones first. Here are the steps how to do that:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Wiping the cache partition won’t affect your personal data (photos, videos, contacts, etc) so it’s absolutely safe to perform. If the problem persists after deleting the cache though, the next best step is verify that your SD card is not causing the lag. Try to reformat the SD card using another device before re-inserting it on your Note 4. Old and recycled SD cards usually cause problems over time. Reformatting them regularly helps in minimizing bugs. If you have a new, and working SD card, try using it instead of the current one to see the difference.

If nothing still changes, don’t forget to do a factory reset. This procedure will ensure that the firmware is good. Try not to install anything immediately after doing a factory reset so you can try how the camera works.

If you continue to experience the problem after that, it’s a good time to say that a hardware issue may be behind the problem. Have the device repaired or replaced.

Problem #3: Galaxy Note 4 turns off when trying to take photos

I have been having a few different issues with my Samsung Note 4.

  1. While taking pictures (everytime) after take a few my phone, it will totally shut down. In order to even turn it back on I have to take the battery out and back in for it to come back on.
  2. During watching videos on YouTube or Facebook the screen with be fine for a few seconds, get dim and then the video will just stop. However, if I touch the screen when it gets dim as to pause it and play again it stays on for few more seconds but then does it again…

I have Googled these issues and read your trouble shooting site but did not see anything about these two problems.. Please help!!! Thank you. — Leslie

Solution: Hi Leslie. Did you install anything (update or app) prior to noticing these issues? If yes, try to boot your phone in safe mode so you’ll know if one of your apps is to blame. This will give you a general idea that an app needs to be uninstalled from the system. Booting in safe mode won’t pinpoint the offending app so you need to remove applications individually until the culprit has been eliminated. Please follow these steps on how to restart the phone in safe mode:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Since you are dealing with few particular apps here, make sure not to leave clearing their cache and data out.

Doing a factory reset as the last resort won’t hurt either.

Problem #4: Galaxy Note 4 camera stops working after moving files to computer

Hi. I was wondering if you could help me with an issue to do with my Camera, taking photos, viewing photos etc. I have a Samsung Galaxy Note 4 if that helps.

I had quite a lot of photos stored on my phone that were taking up a lot of storage so I wanted to put them all on to my desktop computer to free up some space. I transferred all 1,000+ photos onto my computer and it all went smoothly.

Later on however, my phone still had some photos remaining and it would not allow me to take photos or view the other photos that were left.

My Camera worked fine until I transferred the photos, now I’ve had nothing but problems. I’ve tried fixing this problem many times, looked up how to fix it online, but I have had no luck.

Do you have a way to fix this? Your help would be much appreciated.

Thank you and I look forward to hearing from you. — Krystal

Solution: Hi Krystal. Moving files from one device to another can sometimes result to strange bugs, especially if the process is interrupted. Sometimes, even a bad USB cable can lead to annoying memory problems. If you have an SD card on your phone, make sure to reformat it, or simply take it out from the system to help you isolate if it’s the one causing the trouble. If you don’t have an SD card in the first place, or if all the files were taken from your Note 4’s internal memory, make sure not to do a factory reset.

Problem #5: Galaxy Note 4 black screen when using camera

My camera has only black screen…Occasionally it will work on the back but then stops off and on to the black screen…I took it in and a new camera was put in and did the same thing.

They put the old one back but said it is a software issue. I called company and they took over my phone did some things then left me after a half hour of no activity. I had to call to have them release my phone but no fix.

I downloaded a test. When i test the back camera it shows everything when i go back and click camera same thing…the front camera never comes on. I have taken out battery and left out for 5 minutes — no change. What ya think? — Yvonne

Solution: Hi Yvonne. It’s impossible for us to know what might be wrong with your device as tests must be done to diagnose any issue on it. If the camera had been replaced and nothing changed, there might be other hardware components that causes the failure. It’s also possible that a software issue is behind the problem. Kindly do all the suggested software troubleshooting in this post (wiping the cache, booting in safe mode, performing a factory reset, etc) to see any difference. Any software problem should be addressed by any of these potential solutions. If you can’t make the phone to work after doing all of them, you may have to consider having your phone replaced.


Related reading: How To Fix Samsung Galaxy Note 4 Camera Not Working Issues


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Harvey Hisona

Harvey is keen with mobile technology and loves writing about all things mobile. He is passionate in helping technology-challenged people by finding resolution to their issues. Contact me at Email

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