How To Fix Sprint Samsung Galaxy S3 Problems and Errors [Part 3]


This is the 3rd part of our Sprint Galaxy S3 Problems and Solutions series and I think there will still be a lot of posts to follow providing support for this specific device. We still have thousands of emails to address and the number grows by the day. But now worries, we won’t stop as long as we have readers who need our help.

For those who have problems with their phones, feel free to email us at [email protected] It’s a free service but we urge you to please provide as much details as possible so that we will know where to start and how to fix your problem. We also have Facebook and Google+ pages you can use to communicate with us.

Sprint Galaxy S3 shows -1 unread message

Problem: Hi droid guy, I have a slight problem with my Galaxy S3, which I’m using under Sprint network. The problem is that my phone says I have an unread message and the unusual thing is that it shows -1 on the message icon instead of 1 or 2 or any number. When I checked the app, there’s no unread message there. I tried rebooting the phone, took the battery out, boot to safe mode, but the -1 is still showing even in safe mode. What is this -1? How do I get rid of it? — Carla

Solution: It must a glitch is a service called BadgeProvider. The service is responsible in counting how many messages you received that you haven’t read yet and display them over the icon of the app. The most immediate remedy is to clear its cache and data so it would be forced to cache newer ones.

  1. From the Home screen, tap the Menu key.
  2. Tap the More tab.
  3. Tap the Application Manager, then swipe to display the All section.
  4. Scroll to and find BadgeProvider.
  5. Tap Clear Cache, and then Clear Data.
  6. Reboot the phone.
  7. At this point, the notification (provided you don’t have unheard voice messages) should be gone.

If you have further questions, feel free to email us.

Sprint Galaxy S3 shows error 403 when downloading apps

Problem: Hello guys, thanks for offering this service, you are a great help for us who are not techie. Anyway, my problem is that my Galaxy S3 can’t download apps from the Google Play Store. Every time I download an app regardless whether it is paid or not, I’m getting the error 403 saying the phone can’t download the app at the moment. I tried calling my service provider, Sprint, and the reps didn’t even know what the problem is all about. They made me boot my phone to Safe Mode and tried downloading from there, the error message is still the same. We cleared something from the Play Store and still the same. Lastly, they suggested I update my phone, which is by the way updated, and reset it to factory settings, which I am hesitant to do. So, I’m here, in need of your suggestion.

Suggestion: My suggestion is wait it out until the issue is resolved. There’s nothing we can do about that now since the problem is neither with the phone nor with your service provider. Many have been experiencing this problem in the last couple of weeks already and many of them were already fixed by doing nothing on their phones.

I already heard of the problem in February and I was able to seek advices from my friends who develop custom Android ROMs. They said the problem is with Google or its servers. There is no specific device affected by the problem since any Android phones may encounter it sooner or later. But according to them, those who reported back that the problem was fixed all by itself said it took about a day or two before they could download and install apps from the Play Store again.

Sprint Galaxy S3 powers on but can’t boot up completely

Problem: First of all, thank you so much for being one of the very few communities that answer questions from their readers. I’ve already bookmarked your website for easy access. Now, for my problem, my phone which is a Galaxy S3 I bought from Sprint started to act up this last couple of days. I can power it on and bring the Samsung logo on the screen but it stays there and won’t move on. I really don’t know what happened or what I did that may have triggered the problem but if you know how to fix this, I would surely appreciate that. Thank you so much.

Solution: Since we don’t know what caused the problem, I will give you a wide spectrum troubleshooting. There is a possibility that this issue was caused by an app so the first thing you should do is boot to safe mode.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S III’ appears on the screen, release the Power key Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If you can successfully boot to safe mode, then it’s a 3rd party app that’s causing this problem; you need to find that app and uninstall or disable it.

However, if you cannot boot the phone to safe mode, you have to try to boot it to recovery mode. If successful, you need to wipe the cache partition first and if it fails, proceed with factory reset. Here’s how…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select and wipe the cache.
  7. With ‘reboot system now’ highlighted, press the Power key to restart the device.

I hope this helps.

Sprint Galaxy S3 internet connection drops when it sleeps

Problem: Hi guys, I don’t know if it’s really a problem or there’s just one setting I need to turn on or off. But I’m new to this smartphone thing and I am old. The problem is my phone will drop the internet when the screen turns off. And oh, it’s a Galaxy S3 and I’m a Sprint customer. What I want with my phone is that it would continue connecting to the internet even if it became idle for hours just to make sure I get my emails on time. Can you help me with this, please. Thanks. — Joyce

Solution: It’s not really a problem per se but a lot of new owners think the phone has problems keeping the internet connection active. There is a setting to keep the phone locked to its connection and I will walk you through enabling it…

  1. From any Home screen, tap the Menu key.
  2. Tap Settings, and then tap Wifi.
  3. Tap the Menu key and select Advanced.
  4. Tap ‘Keep Wi-Fi on during sleep’ and set it to ‘Always.’
  5. Now tap on Auto-connect and make sure the box is checked.

That’s it! I hope this is helpful to you.

Sprint Galaxy S3 Gallery won’t load

Problem: Hi Droid guy, I hope you can help me. I have hundreds of pictures in my phone saved in my microSD card. Just today, I was able to view some of them via the Gallery app but now, the app won’t load and whatever I do, I can’t view my pictures already. I’m getting the error message “Unfortunately, Gallery has stopped.” I’m not really a techie person so I haven’t done anything on my phone yet because I fear I might lose some, if not all, of my pictures. I didn’t sync my photos online so I don’t have a backup. Can you help me fix this problem, please? — Jansen

Solution: Okay, so there are no accounts sync with your phone that handle pictures, at least, we know that’s not the issue. I’m bringing that up because I’ve encountered a lot of problems like this caused by unstable internet so the Gallery can’t load pictures saved online. In your case, I can see only one possibility here–the phone can no longer read from your microSD card.

The first thing I want you to do is to turn off your phone and physically unmount the microSD card from it. Secure a card reader and let your computer or laptop read from your SD card. If it can successfully read from it and you can access your files, backup everything that’s in there especially your photos.

In your phone, while the microSD card is out, turn the phone back on and access the Gallery app. Whether you get the same error message or not, I want you to clear the Gallery app’s cache and data.

  1. From the Home screen, tap the Menu key.
  2. Tap the More tab.
  3. Tap the Application Manager, then swipe to display the All section.
  4. Scroll to and find Gallery.
  5. Tap Clear Cache, and then Clear Data, then OK.

This procedure will make the app accessible again.

Now, back to your computer, reformat the microSD card using the FAT32 format and then mount it back to your phone. If the phone can’t read from the card, you should consider buying a new one because the problem was indeed an SD card issue.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

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