We have received quite a lot of complaints from our readers who own the Samsung Galaxy S7 Edge saying their devices turned off and no longer power on. Power-related concerns are among the most common reports we have received since we started supporting our readers. These issues occur even to phones with really impressive hardware specs like the S7 Edge. We may have already addressed similar problems in the past but we keep on publishing support articles like this for the benefit of all our readers who might need our help.
In this article, I will tackle an issue involving the Galaxy S7 Edge that won’t turn on after a major update. Firmware updates are supposed to fix problems that are widespread but instead of doing that, it seems like new problems emerged shortly after Nougat. We can’t really tell just be looking at the symptoms if the update is bad or if the problem is with the phone that’s why we need to troubleshoot. So, if you’re one of the owners of this device that’s plagued with a similar problem, continue reading as this post may help you.
But before anything else, if you have another issue with your phone, drop by our S7 Edge troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.
How to troubleshoot Galaxy S7 Edge that won’t turn on after an update
Problem: I have a Samsung S7 Edge and I updated my phone overnight and in the morning it’s not working since 3 days it’s not turning on only I get black screen with Samsung sign I keep charging but no use kindly advice what to do with my phone. thanks!
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Solution: As you said the issue occurred after the update, it is evident that this might be a software-related problem wherein some files may have been corrupted and that might have triggered the issue.The good thing is you can fix this issue on your own without spending money from your pocket to pay for the tech. So, what we gonna do now is to determine the problem by performing the basic troubleshooting procedures on your phone.
Step 1: Do the Forced Restart procedure
The forced restart is a simulated battery disconnect in which, the equivalent of the battery pull procedure we do to phones with removable battery. Through forced reboot the memory will be refreshed and if this is just a glitch, then this procedure will definitely take care of the problem.
To do so, just press and hold the Power and Volume Down buttons simultaneously for 10 seconds and wait until the device reboots. But if your phone still refuses to power on while doing the method, you can proceed to the next step.
Step 2: Try to boot your phone up in Safe mode
By booting it in safe mode we will have to validate if the device is able to turn on while the third-party apps are disabled temporarily. It’s possible that one or some of the apps you installed is causing the problem that’s why you need to try doing this to know how the phone responds.
- Press and hold the Power key.
- As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
- Continue holding the Volume Down button until the device finishes rebooting.
- You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.
If the phone refuses to turn on in safe mode, try the next step.
Step 3: Attempt to start the phone in Recovery mode
We simply want to know if your phone is still capable of powering up its hardware and since it won’t respond when you tried booting it up in safe mode, you should try to start it up in Android system recovery as it’s considered the fail-safe for all Android devices.
If successful, there are a couple of things you can do and that’s to wipe the cache partition or do the master reset.
How to boot your S7 Edge in Recovery mode and wipe cache partition
- Turn off the phone.
- Press and then hold the Home and Volume UP keys, then press and hold the Power key.
- When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
- When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
- Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
- Once highlighted, you may press the Power key to select it.
- Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
- Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
- The phone will now reboot longer than usual.
How to boot your S7 Edge in Recovery mode and perform the Master Reset
- Turn off the device.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight “wipe data / factory reset”.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
If the phone won’t turn on after all this, then it’s time you bring it to the shop and let the tech handle the problem for you.
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