Fix Samsung Galaxy Note 4 that died during update and entered boot loop, other system problems

When the firmware update is interrupted, you can expect to either not boot up properly or enter boot loop. That’s one of the problems I addressed in this post and it happened to one of our readers who owns a #Samsung Galaxy #Note4. Continue reading to know how to address this issue.


You can also find other system-related problems in this article including errors during updates, videos can’t be played, random restarts, etc. System issues are often rooted in the firmware and are complicated to fix but it’s necessary to troubleshoot to know what the problem really is.

  1. Note 4 died during an update, keeps restarting since then
  2. Note 4 firmware update results in error
  3. Note 4 can’t play videos recorded by its own camera
  4. Note 4 is still running Android 4.4.4 and says it’s up to date
  5. Note 4 gets kicked out or disconnected from a Wi-Fi network
  6. Note 4 restarts on its own after 3 days of usage
  7. Verizon Note 4 can’t recognize SIM cards from other providers

For those who have other issues, visit our troubleshooting page as we already addressed hundreds of Note 4 issues before. We may have addressed your concern already so try to find ones that are similar to yours and use the existing solutions. You may also contact us through this form but make sure to provide all necessary information about the problem so we can give you more accurate solutions and troubleshooting steps.

Note 4 died during an update, keeps restarting since then

Problem: My phone died during an update. Ever since then, when I turn it on it goes past way through the update / application optimization then resets. I’ve tried ODIN and other methods to overcome it but nothing seems to work.

Troubleshooting: In other words, the update was interrupted during installation. Well then, the boot loop is the expected result and the most effective way to fix this problem is to manually flash the firmware. You may flash the firmware prior to the update or directly install the recent version. This is the only option left for you since your phone has an incomplete firmware.

Note 4 firmware update results in error

Problem: It appears there’s an update for lollipop but whenever I try downloading it, it finishes and then when it restarts to update it turns off and then error!

Troubleshooting: First of all, make sure there’s enough storage space in your phone or better yet, transfer some of your files, pictures, videos and apps to your micoSD card if you have one mounted on your phone and then try again. If the firmware update still returns an error, then use Smart Switch to update your device. That always works.

Related Problem: The past couple updates of my phones operating system have been unable to install after downloading. Through the install process the AT&T logo will come up with a percentage bar and it will get to 1% and then i will see the andorid logo and it says error and then the phone restarts and a message comes up that says installation failed.

Related Problem: Hello. I have two issues i am currently experiencing. It wont allow me to install the latest software update. When I attempt it says processing failed. And my gallery is not storing my instagram photos in the gallery.

Related Problem: As I indicated the bob I’m having difficulties that download any updates nothing is coming to my phone want to update my current operating system which I believe is lollipop it is never updated since AT&T send me the updates when I try to do it at your sister it goes through a long process of downloading about seven hundred megabytes of data to update and then it tries to install and then finally it fails at the end this is the problem.

Note 4 can’t play videos recorded by its own camera

Problem: My videos out of nowhere can’t play. On the gallery it shows my videos along with the pictures I have taken, but upon tapping on the video to watch it, it slaps me in the face with a “cant play video.” I don’t know what may have caused this to happen.

Troubleshooting: We could have been more helpful if you provided more information but anyway, if your videos and photos are saved in the microSD card, there’s a chance the latter got damaged or became unreadable. Try using the My Files app and go to the directory where the videos are saved, if you can’t go through, then it’s a microSD card issue. However, if you can actually browse through the SD card or if you saved the videos in your phone’s storage, then it’s probably a problem with the video player.

Assuming you’re using the stock video player, try clearing its cache and data and if that won’t work, then try to copy your videos to a computer and play them. If they won’t play in your computer either, they’re corrupt.

If you don’t want to do the factory reset to resolve this issue, then the only workaround left for you is to use a third-party video play and I thing MX Player is among the most used players out there.

Note 4 is still running Android 4.4.4 and says it’s up to date

Problem: I have a Note 4 running 4.4.4 i have tried multiple times to update to the next version, however when i check for updates, it tells me my current software is up to date. I’ve even tried connecting my phone to Samsung Kies to update. It  gives me the same excuse.

Answer: It means one thing: your service provider doesn’t support firmware upgrades. But I want you to verify it for them. In case they support updates, then ask the rep if he/she could push it to your phone. However, if the rep says they don’t support that, you have no other option but to resort to manual firmware installation if you really want to have the latest Android version on your phone. You can do it by yourself using Odin or you can find a tech to help you with it.

Note 4 gets kicked out or disconnected from a Wi-Fi network

Problem: Hello. I have a Note 4 and am just recently experiencing some issues with my Wi-Fi. My wifi actually works great except for one area in which it recently worked before. By area I mean away from home in a different county.

Funny thing is this is the same provider (frontier communications) in this area as it is at home. I enter the password and everything works great then about 45secs later it just goes away.  I have to renter my password again and works then kicks me out again. Again only in this area.

Answer: If you’re experiencing this problem with one Wi-Fi network only, then it’s obvious the problem isn’t with your phone but with the network. Perhaps, you are not allowed to connect to the network or somebody is intentionally kicking you out. I suggest you contact the IT guys regarding this matter especially if you have a clearance to connect to the network.

Note 4 restarts on its own after 3 days of usage

Problem: Please, I want to really know what’s wrong with my phone. I use a Samsung Note 4 (sm-910H) model, and the issue I face is the restart issue. My phone restarts every three days of active usage. Whenever my phone is up for three straight days it will restart the 3rd day and everything will work normally. Want to know if this is a serious issue or I should ignore it. Am not using an SD card yet. Your prompt response will be highly appreciated.

Suggestion: If it consistently reset on the 3rd day, then you must have installed an app that restarts it automatically. It’s difficult for us to determine what the problem really is because we can’t inspect your phone. But for the sake of knowing what the issue is, try using your phone in safe mode for 3 to 4 days and see if it still restarts on the 3rd day. If not, then it must be a third-party app that’s restarting it. Find it and uninstall it.

However, if the phone still restarts even in safe mode and you’re not at ease with that, you have no other option but to do the reset.

How to do master reset on Note 4

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Verizon Note 4 can’t recognize SIM cards from other providers

Problem: I know that the Galaxy Note 4 from Verizon is supposed to be unlocked so that it can work on other carriers I recently purchased one and every SIM card that I place in my phone says that the device doesn’t recognize the SIM card and I’m currently trying to switch the service over to metro pcs and I’m lost I don’t know what to do. Please help.

Suggestion: Try calling Verizon to verify if its devices are unlocked out of the box or not because I think there was an update that may have locked its devices again but I’m not really sure. Tech support may be able to help you resolve this problem.

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