Why does Facebook Messenger keeps crashing on my Samsung Galaxy S8 Plus? Here’s how you fix it…

The Facebook Messenger, or simply Messenger, is a third-party standalone app you need to install to be able to enjoy Facebook’s instant and video messaging features. When it crashes, the app may either view an error message saying “Unfortunately, Messenger has stopped” or it simply closes by itself every time you open it.

Some of our readers who own the Galaxy S8 Plus contacted us about this problem with some reported the issue started after an update. We can confirm there have already been several updates for the S8+ but all of them were all minor updates and security patches. If there could be a major update soon, that would already be Android Oreo. It’s possible those updates caused or triggered this problem so we really have to look into it a little closer. Continue reading this post as it may help you figure out this problem.

Now, before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

Troubleshooting Galaxy S8+ with Messenger that keeps crashing

To better understand why this problem happens in the first place, let’s try to look into the possibilities, which we will be basing our troubleshooting on.

  • Both Facebook and Messenger may need to be updated
  • Facebook might be causing the problem or triggering the error
  • It might be an issue with the Messenger itself
  • Your phone may have a serious firmware issue

And now that we’ve enumerated the possibilities, here’s what I suggest you do about this problem…

Step 1: Force reboot your phone as it may be just a minor glitch

We’ve encountered issues like this before that were caused by either app or firmware glitches as they happen all the time. The error you’re getting right now may seem like a real problem but if it’s due to a glitch, you can fix it without having to do all these steps here. It’s a possibility and to rule it out, press and hold the Volume Down button and the Power key together for 10 seconds and your phone will reboot like it normally does. After which, open Messenger to know if it still closes on its own or if it gives out the error “Messenger has stopped.” If the problem doesn’t occur, then it’s fixed, otherwise, move on to the next step.

Step 2: Update Messenger, Facebook and other apps that need to be updated

Compatibility issues may also cause apps to crash and they happen more often than you probably think especially if your phone has recently been updated to a newer firmware version. The fact is there could be other apps that crash but you’re only getting the Messenger has stopped error because you often use it. Try to update Messenger and Facebook apps first:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  4. Tap Facebook or Messenger and then tap Update to update it.

To update all other apps that need to be updated, follow these steps:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  4. Tap Update [xx] to update all applications with updates available.

If the problem continues after this, do the next step.

Step 3: Reset Messenger by clearing its cache and data

After steps 1 and 2 and the problem still persists, it’s time to go after the caches and data of the Messenger app. In other words, we will have to delete them which will of course, reset the app to its default settings.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Messenger.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

If the problem is limited to the app only, then this procedure will surely fix the problem.

Step 4: Restart your phone in Safe mode

If the clearing of the cache and data didn’t fix the problem, then try starting your phone up in Safe mode. It will temporarily disable all third-party apps in your phone including the Messenger but since Facebook is pre-installed, Messenger will be able to run if you use FB.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Open Facebook and try to write a message. The Messenger will run and if the error still shows up or it still closes on its own, then the problem isn’t fixed. However, if the issue doesn’t occur, move on to the next step.

Step 5: Uninstall applications that might be causing the problem

You only have to do this step if Messenger doesn’t crash while your phone is in safe mode. The most challenging part in this step is how to find the app that’s causing the problem. If you already suspect an app or two, then follow these steps to uninstall them:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 6: Uninstall and reinstall Messenger

This is the last thing you can do about Messenger and if the problem persists after doing this, then you should go after the firmware itself. What you have to do here is uninstall Messenger and then reinstall it to make sure you have a fresh copy of the app. It’s effective for app-related issues since it clears your phone of corrupt files that may be causing the problem:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Messenger.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

And this is how you download and re-install Messenger:

  1. From the Home screen, navigate: Apps > Play Store.
  2. Tap the Google Play search bar (at the top) then enter Messenger and select it from the list.
  3. Now tap Install.
  4. To continue, review the required app permissions then tap Accept.

After uninstalling and reinstalling Messenger and the error still pops up, you have no other choice but to troubleshoot the firmware as it’s clear at this point that the problem is not just about the app.

Step 7: Reset All Settings

This will bring your phone back to its factory default settings and delete all your preferences but none of  your data, apps, contacts and files will be deleted. It’s safe for both your data and phone yet it’s very effective in dealing with problems that may have been caused by incorrect settings or corrupt system files.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Backup and reset.
  3. Tap Reset settings.
  4. Tap Reset settings, to confirm.
  5. If applicable, enter the PIN, password or pattern.
  6. Tap Reset settings.

This might fix the problem but if Messenger still crashes after this, then you need to do the Master Reset.

Step 8: Backup your files and data and Reset your phone

I understand that the error “Messenger has stopped” is a minor issue and a reset is more than enough to fix it but since every troubleshooting procedure you did hasn’t fixed the problem, you are required to reset your phone just to get rid of the problem.

Before the reset, make sure you make a backup of your important files and data, then disable the Factory Reset Protection so that you won’t be locked out of your device after the reset. After which, feel free to reset your phone…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

Then, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

What we did here is rule out every possibility but apparently ended up with a reset. I understand you may be hesitant to do all these steps but everything is all up to you.

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