Major firmware updates like recently rolled-out Android 9 Pie for the Samsung Galaxy S9 Plus often bring fixes to problems but there are also times when other issues occur, albeit minor in nature most of the time. Some owners of said device reported that the Facebook app started to crash following the installation of the new update.
App crashes after an update isn’t really a serious issue although they really be very annoying especially you often use the app that’s hit by the problem. In this case, it’s a pre-installed application so we really just can’t remove it from the phone and reinstall it. Nonetheless, there are things you can do to try and fix it and that’s what I’m going to share with you in this post. So, if you’re one of the owners of this phone and are currently being bugged by a similar issue, continue reading as this post may be able to help you one way or another.
Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.
Now, here are the things you need to do if Facebook crashes on your Galaxy S9 Plus after downloading Android Pie…
- Force restart your phone first.
- Find out if there’s an update for the app.
- Clear the cache and data of the app.
- Factory reset your phone.
If it’s the first time you encountered the problem, the first thing you need to do is reboot it or perform the force restart procedure. It will refresh your phone’s memory as well as reload all its apps and services and doing this may save you from a lot of trouble. So, press and hold the volume down and power keys together for 10 seconds or more. Your device will reboot like it normally does but it’s memory should already be refreshed once it becomes active. After which, try using Facebook to see if it still crashes.
Another things you must try if the forced reboot doesn’t help is to find out if there’s an update available for it. Open the Play Store and then go to My Apps. From there, you would be able to see which apps needs to be updated. If Facebook is one of them, then that could be the fix for this problem. Update the apps and see what happens after that.
Next is to reset the app back to its default settings by clearing its cache and data. Again, Facebook is one of the pre-installed applications and you cannot uninstall it like any other third-party apps. So, resetting it is your best shot in fixing this problem. Don’t worry, none of your pictures or files will be lost if you did this.
After clearing the cache and data and the app continues to crash, then you have no other choice but to reset your phone. This will surely fix the problem but you will have to go through all the hassle of moving your important files and data to the SD card or computer as they will be deleted and you may no longer retrieve them after the reset if you didn’t do that. So, after the backup, follow these steps to reset your phone:
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
You can now use Facebook properly.
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