Diablo 3 Crashes In Windows 10 Issue

Diablo 3 is a popular hack and slash dungeon crawler game which was first released in 2012 for the PC. This game set the record as the fastest selling PC game by selling more than 3.5 million copies in the first 24 hours of its release. Although this is a solid game there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Diablo 3 crashes in Windows 10 issue.

Before performing the recommended troubleshooting steps for this particular problem I suggest that you try restarting your computer first. This will refresh the operating system as well as remove corrupt temporary data and is quite effective in fixing most software related issues.

Make sure to have the latest graphics drivers

The first thing you will need to do in this case is to make sure that your computer has the latest graphics drivers installed.

If you have an NVIDIA graphics card then follow the steps listed below.

  • Press Win+R (Windows logo key and R key) at the same time to invoke the Run box.

  • Type msconfig and click OK. Then the System Configurations will open.

  • When System Configuration opens, click the Boot tab. Under Boot options, check Safe boot then click OK.

  • When you’re prompted to restart your computer to apply these changes, click Restart then you will boot into Safe Mode.

  • Go to your local hard disk by clicking on This PC then Local Disk C. You should be able to see the NVIDIA folder right there. Right-click on it and choose Delete.

  • Click Start and type Run. Select Run, the Run dialog box will appear.

  • Type “devmgmt.msc” in the run box and click the OK button which should open the Device Manager Window.

  • Expand the “Display Adapters” field. This will list all network adapters that the machine has installed. Right click on the Nvidia adapter you want to uninstall and select “Uninstall”.

  • Click “OK” when prompted to uninstall the device. This will remove the adapter from the list and uninstall the driver.

  • Press Win+R (Windows logo key and R key) at the same time to invoke the Run box.

  • Type msconfig and click OK. Then the System Configurations will open.

  • When System Configuration opens, click the Boot tab. Under Boot options, uncheck Safe boot then click OK.

  • When you’re prompted to restart your computer to apply these changes, click Restart.

  • Download the latest NVIDIA driver for your computer from here https://www.nvidia.com/Download/index.aspx.

  • Run the setup file and follow the instructions which appear on screen. Choose the Custom installation option and check all the boxes in the custom install options windows. Also check the box which states “perform clean install”.

  • Restart your computer

If you have an AMD graphics card then follow the steps listed below.

  • Download the AMD Cleanup Utility from here https://www.amd.com/en/support/kb/faq/gpu-601.

  • Locate the file where it was saved and double-click on the “AMDCleanupUtility.exe’ file.

  • A dialogue box should appear stating AMD Cleanup Utility has detected the system is not in safe mode and provide an option to reboot the system to run the Utility in safe mode:

  • Click “Yes” the system will be rebooted and AMD Cleanup Utility will run in safe mode.

  • The next dialogue box provides a warning message stating that the AMD Cleanup Utility will remove all AMD driver and application components.

  • Click “OK” to continue

  • After clicking “OK” the Utility will be minimized to the notification area (system tray) and the progress will be displayed as a tool tip.

  • The cleanup process will continue to run in the background.  To check the progress, hover the mouse over the AMD icon in the notification area.

  • Once the cleanup process is finished, a message is displayed stating it has successfully completed. Click “View Report” to see the list of components that were uninstalled, otherwise click “Finish” to exit the Utility.

  • Reboot your computer.

Once the drivers have been uninstalled it’s time to install the latest driver update. You can do this with the help of the AMD Driver Auto-detect tool  which you can download from https://www.amd.com/en/support.

  • Visit the AMD Driver and Support page and see section Auto-Detect and Install Radeon Graphics Drivers for Windows.

  • Click the DOWNLOAD NOW button to begin downloading the executable file for the tool.

  • Once download is complete, run the file to launch the Installer.

  • Click Install to extract the needed files.

  • After file extraction is complete the tool should automatically launch.

  • Review the End User License Agreement and information about the User Experience Improvement Program.

  • Click Accept and Install to continue or close the window to exit the AMD Driver Auto-detect tool.

  • After clicking Accept and Install, the tool will attempt to detect the installed AMD graphics product and operating system.

  • Upon successful detection of your system configuration, the tool will display the latest Recommended and Optional driver packages that are compatible with your graphics product, as well as the currently installed driver version

  • Select the desired version and choose Express installation.

  • After the driver package has been downloaded, installation should begin automatically.

  • Restart your computer

If you have an integrated graphics (Intel)

  • Press the Windows Logo key + R to launch a Run

  • Type devmgmt.msc into the Run dialog and press Enter to launch the Device Manager.

  • In the Device Manager, expand the Display adapters

  • Right-click on your graphics drivers, click on Uninstall and then go through the uninstallation wizard to uninstall the drivers.

  • Restart your computer. Once your computer boots up, it should automatically reinstall the same version of the graphics drivers.

Check if Diablo 3 still crashes.

Try to lower the graphics settings

If you are running the game on an older generation graphics card then it might have a problem keeping up with the high quality graphics at a faster framerate. Try to lower the graphics settings from the game menu then check if the game still crashes.

Change Timeout Detection and Recovery values

The TdrDelay value checks how long it takes for your graphics card to respond. If the card does not respond within this time period then Windows 10 will restart the card drivers thus causing a crash. To fix this problem you should try increasing this value.

  • Press Windows Key + R and enter regedit. Press Enter or click OK

  • When Registry Editor starts, in the left pane go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicDrivers

  • Right-click anywhere in the right pane, and choose New > DWORD (32-bit) Value or New > QWORD (64-bit) Value depending on the system you use. For 32-bit systems, it’s recommended to use DWORD 32-bit and QWORD 64-bit for 64-bit operating systems.

  • Enter TdrDelay as the name for newly created DWORD and double click it.

  • Set Value data to 8 and Base to Hexadecimal. Click OK to save changes.

  • Close the Registry Editor.

  • Restart your computer.

Check if the crashing problem of Diablo 3 still occurs.

Run the game in compatibility mode

If you are having a problem running the game in Windows 10 then try running it in compatibility mode with an older version of Windows such as Windows 7 or Windows 8.

  • Locate the Diablo 3 shortcut and right-click it. Choose Properties from the menu
  • Once the Diablo 3 Properties window opens, navigate to the Compatibility tab.
  • Check Run this program in compatibility mode for and select Windows 7 or Windows 8 from the list of options.
  • Click Apply and OK

Check if the Diablo 3 crashes issue still occurs.

Uninstall then reinstall Diablo 3

If the above steps fails to fix the problem then you should try to uninstall then reinstall the game. To uninstall the game go to the Blizzard Battle.net desktop app, select the icon for the game you want to uninstall then select Uninstall Game. Restart your computer then install the game again by selecting Install from the appropriate game tab of the Blizzard Battle.net desktop app.

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