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How to fix Vivo V7 that won’t charge or stopped charging (easy steps)

Charging related problems often occur due to hardware or charger issues but there are times when a firmware problem may also lead to slow charging or not charging at all. Recently, we received messages from Vivo V7 owners asking for assistance because according to them, their phones just stopped charging.

We will have to look into this issue and see if there’s something significant that may have led it, although we already know a thing or two that might help make your phone charge again. If you’re one of the owners of the Vivo V7, continue reading as this post may be able to help you make your phone charge again.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

Quick fix for Vivo V7 that doesn’t charge anymore

There are two situations that we have to consider in fixing this problem. The first one is when the phone is still powered on but no longer charges when connected to its charger. But anything else, I would assume that you are using the original charger and cable. The ones that came with the main unit in the box.

The solution to the not charging issue with the Vivo V7 that’s still powered on is reboot. More often than not this problem is due to a minor glitch in the system or the hardware itself. When the glitch happens, there could be a plethora of problems to occur and slow charging or not charging is just one of those things. Fortunately, issues caused by this event can easily be fixed by a reboot. So, if your phone stops charging or won’t charge when the battery is already on a critical level, reboot your phone and it should charge the moment it reaches the home screen.

Now, for the Vivo V7 that turned off and refused to charge when connected to its charger, here’s what you need to do:

  • Allow your phone to charge for at least ten minutes.
  • Try to turn it on normally after a few minutes of charging.
  • Press and hold the Volume Down and Power keys together of 10 seconds to simulate battery disconnect. This is what we call Forced Restart and it’s very effective in dealing with system crashes.

When your Vivo phone shutdown by itself and would no longer turn on or charge after that, then it may have crashed and black screen, unresponsive keys and not charging are among the common symptoms of this problem.

So, to wrap it up, if the phone is still powered on, a reboot will do but if it’s powered off, it should be the Forced Reboot. However, if the phone won’t respond to this, then you will have to troubleshoot your device.

Troubleshooting Vivo V7 that won’t charge

Not all users are comfortable troubleshooting their devices so if you’re one of the people who don’t want to do something for fear that you may mess your phone up even more, I suggest you bring the phone to the service center so that the technician can take a look at it. But for owners who are willing to do something to see if the problem can be fixed, here’s what you should do:

Make sure there’s no sign of liquid damage

Electricity and water don’t mix and I’m sure you already know what will happen to your phone if it’s dipped in water or any liquid for that matter. What I want you to do is to check if you can find traces of moisture and first area you should look into is the USB or charger port. Just look into the port, if there are droplets in there you should be able to see it immediately. Check other areas also for any sign of water.

Check the charger and the cable

There’s always a possibility that the problem is with the charger or the cable so the next thing you should do after verifying there’s no liquid damage in your phone is to do a physical inspection on the accessories you use for charging.

For the AC adapter, look into the USB port to find some traces of water, bent pins, corrosion, debris or lint. If there’s moisture, insert a small piece of tissue paper to absorb it and allow it to air-dry for several minutes before attempting to charge again.

If there’s corrosion, use a cotton swab dipped in alcohol to clean the area. When it comes to debris and lint, you can use a pair of tweezers to remove it and for the bent pin, you can actually still use the tweezers to fix it. However, if there’s nothing wrong with the charger at all, you should check the cable.

When checking the cord, you just have to look at both ends of it to find anything unusual. Then try to run your fingers from one end to another to feel if there’s some kind of irregularities or breaks between both ends.

Lastly, if you have a charger that has the same specs as with the original one, you should try using it and you may swap cord also. Another option you have is to connect your phone to a computer.

After doing all this and the phone still refuses to charge, there’s now a possibility that the problem is really with the hardware. It’s the perfect time to bring the phone to the service center so that the technician can take a look at it.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Vivo V7 that won’t turn on (easy steps)

Vivo V7 comes packed with really impressive specs and features and it’s one of the best smartphones in the mid-level category. However, some owners have been complaining about some of the issues with this device. Some reported their units just turned off and would no longer turn back on. Such issue may range from a very minor firmware related problem to a very serious hardware one.

In this post, I will walk you through in trying to fix this kind of problem with your Vivo V7. This isn’t the first time that we encountered this problem so we already know a thing or two that could help us fix it. There would also be a troubleshooting guide at the second half of this post in case our fix won’t work for you. So, if you’re one of the owners of V7 and are currently bugged by this power-related issue, continue reading as we may be able to help you fix it.

For owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

A quick fix for Vivo V7 that doesn’t power up

More often than not, an issue like this is due to a system crash; it’s when the firmware stops working for some reason. While users who experience this problem may think it’s a serious problem, it’s actually not. Here are the things you can do to your Vivo V7 if it won’t turn on…

  • Press and hold the Power key for 15 seconds – this is to make sure you’re holding the Power key long enough for the phone to respond.
  • Press and hold the Volume Down and Power keys together for 10 seconds – this is what we call the Forced Restart procedure which will refresh your phone’s memory. If the problem occurred due to a system crash, this will take care of the problem and force your device to boot up.


These procedures are more than enough to fix the problem provided it’s a minor issue with the firmware. If it persists after doing these, it doesn’t necessarily mean it’s a serious one but you will have to do some more troubleshooting procedures to determine what it’s all about and whether or not it can be fixed without any help from a tech.

Troubleshooting Vivo V7 that won’t turn on

I understand if some of you are hesitant to do some troubleshooting procedures on your phone so I suggest that if you feel that way, you better bring the phone back to the store or to the service center so that a Vivo-authorized tech can take a look at your phone. However, for those who want to do something about the phone, then continue reading as some procedures may bring your phone back to life…

Make sure there’s no sign of liquid damage

This must be the first thing you should do before doing any troubleshooting to your phone to prevent further damage…

  • Look into the USB or charger port to find traces of moisture.
  • Regardless whether the port shows moist or not, clean the area with a cotton swab or insert a small piece of tissue.

Had the phone been dipped in water, it shouldn’t be powered up to prevent further damage. Instead, remove the SIM and SD card and bring the phone to the service center as soon as possible so the technician can open it up and dry out the components that were touched by liquid.

But assuming the phone is free from any signs of liquid damage, continue troubleshooting your device.

Try to run your Vivo V7 in Recovery Mode

The purpose of this troubleshooting guide is for us to determine if the phone is still capable of turning on its components because if so, then we can fix the problem with a reset. So, the next thing that you should do is try to run the phone into its Recovery Mode. The moment the phone boots up in this mode, the problem is already fixed or at least downgraded into a booting problem instead of a power issue. Here’s how to boot your phone into its Recovery Mode…

  1. Press and hold the Volume Up button and don’t let go.
  2. Press and hold the Power key while holding the Volume Up button.
  3. Keep both keys held for 8 seconds or until the screen turns on.

Should the screen turn on, try to see if you can find an option that says “Recovery Mode” or “Wipe Data.” If you see recovery mode then select it using the Volume Down button and press the Power key to choose it. If however, you see the wipe data option, it means reset and you may lose all your files and data saved in your phone’s internal storage. Select it if you wish to continue but I suggest you try to reboot the phone first to see if it boots up this time.

If the phone is still not booting up in recovery mode, then it’s possible that the problem is with the hardware. At this point, it’s better that you bring the phone to the service center to have a technician check it for you. If there’s any significant events that happened prior to the problem, tell the tech about them so he would know where to start.

But assuming the phone booted up in recovery mode but won’t boot up successfully when started in normal mode, a reset may be able to fix it. So, boot it up into recovery mode again and choose wipe data to perform the Master Reset.

I hope that this troubleshooting guide can help you one way or another. If you still have other concerns, feel free to contact us anytime. Thanks for reading and goodluck with your troubleshooting.

What causes a Vivo V7 smartphone to lag and freeze more often and how to fix it (easy steps)

The Vivo V7 is a very good performer as it is able to handle most tasks very well with daily use given the fact that this device is powered by a 64-bit octa-core Qualcomm processor with 4GB of RAM support. Under normal circumstances, the Vivo V7 interface is not laggy and multitasking is carried out efficiently. Even so, this doesn’t guarantee that this phone is totally exempted from have performance issues in the future. After all, it’s just another imperfect smart device. Here in this post, we will tackle one of the prevalent issues encountered by some users of the Vivo V7 handset regarding constant lags and freezes. Keep reading to learn why these problems instigate and determine the ways on how to deal with them in the future.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

Possible causes of freezing and laggy performance on your Vivo V7

Performance problems particularly on frequent lags and freezes in mobile devices are often attributed to software issues. However there are also some cases where a faulty hardware is to blame. The usual triggers would include but not limited to the following:

  • Rogue apps – Similar to computer programs, mobile apps can also misbehave and/or dysfunctional at times. This can be triggered by various factors like when a faulty update is installed, malware assaults, incorrect app settings, and other conflicting apps or services. Outdated apps are most likely the one to often misbehave.
  • Bad software updates – While software updates bring multiple benefits to the receiving devices, they can also contain some bugs that can inflict different types of post-update problems and errors. Even the major firmware updates can cause a device to act weird following the update file installation.
  • Memory issues – Performance problems including lags and freezes are also common indications of memory problems. These along with other pertinent symptoms usually begin to surface after months or years of regular usage of your device. Nonetheless, they may also transpire earlier than expected due to other attributes. Just like when you have installed some bad apps on your device that consumes a huge amount of your phone’s internal memory.
  • Corrupt data/apps – When any of your phone data or apps get corrupted, the entire system function might as well become affected. Remember that your phone works as a system, which is comprised of many interrelated apps or programs. Hence if something goes wrong with any of these apps or programs, there is a tendency for the entire system to act weird too.
  • Bad SD card – External media storage like your microSD card can also be the main culprit especially if it contains some bad segments or corrupt files in it. Inserting of corrupt SD cards into your device or using any of the external files may likewise cause your device to system to crash.
  • Damaged hardware – Physical or liquid damage affecting relevant components on your phone are also among the probable causes. Majority if not all hardware-related causes of lags and freezing issues in mobile devices already require service as ultimate solution.

Freezes and lags are also tied to overheating issues like when your device warms up so quickly to the point of overheating. When this happens, your phone may suddenly stop working, get stuck on any screen or become totally unresponsive.

How to fix frequent lags and freezing issues on your Vivo V7?

Listed below are generic solutions or standard workarounds used to deal with the problem on lags and freezes that are associated with software errors on your device. You may go ahead and try any of these possible solutions before taking your phone to a service center and pay extra for service charges.

First solution: Forced restart.

A forced restart often helps resolve minor software glitches that have caused your device to freeze and get stuck on a screen. This is an alternative to a soft reset or standard restart given that your device is not responding to touchscreen inputs.

To force your Vivo V7 to restart, just press and hold down the Power and Volume Up button for a few seconds or until the Vivo logo appears.

Wait for your device to boot up completely then try to use it as you normally do and then see if the problem is gone.

Second solution: Wipe data in recovery mode on your Vivo V7.

To rule out the possibility of the problem being triggered by corrupt cached files and data in the system cache partition, putting your Vivo V7 into recovery mode to wipe cache partition will likely fix the problem. Creating a backup of your critical data is highly recommended beforehand for safekeeping. Once everything is set, follow these steps:

  1. Power off your Vivo V7.
  2. Press the Volume Up and Power buttons simultaneously for about 10 to 20 seconds.
  3. Release the Power button when the Vivo logo appears but keep holding down the Volume Up button.
  4. Release the Volume Up button when the Recovery Mode screen appears.
  5. Press the Volume button to scroll to and highlight Wipe data option and then press the Power button to confirm selection.
  6. Press the Volume buttons to scroll down then select OK.
  7. Press the Power button once to confirm selection.
  8. To backup and restore your phone system, press the Volume buttons to highlight Back and Reboot system now.
  9. Then press the Power button to confirm selection.

See if that fixes your Vivo V7 lags and freezing issues.

Third solution: Manage internal memory.

Uninstall unused apps and old files including messages, photos, videos, audios and other media files as they occupy a huge amount of space from your phone’s internal storage. Insufficient memory on your device can also cause frequent crashes, lags, and freezes. So make sure it still has sufficient memory space to be able to allocate more apps and services without having to bump into any performance issues later on.

If there’s a need to free up some space, then you can uninstall unwanted apps from your device. Here’s how to uninstall an app from your Vivo V7:

  1. Go to Settings from the Main screen.
  2. Look for More Settings.
  3. Tap Applications.
  4. Tap Installed.
  5. Select the app you want to uninstall.
  6. Then tap Uninstall.

Follow  the same procedure with the rest of your apps to uninstall. Don’t forget to reboot your Vivo V7 once you’re done uninstalling apps to ensure the new changes are applied and likewise refresh your phone system.

Other Helpful Suggestions to consider

Update device software. The Vivo V7 smartphone originally comes with the Funtouch OS or firmware equivalent to Android 7.1.2 Nougat version. If you still haven’t installed any software update since then, give it a try this time and see if that will bring positive results. Aside from enhanced functions and new features, minor and major firmware updates like the Android Oreo 8.0 also contain bug fixes that may be the key to fixing performance issues on your device. Just be sure to backup all your critical data and personal information before updating.

  1. To check for software update on your Vivo V7, navigate to About menu-> Software Upgrade-> then Check for Update.
  2. If an update is available, tap the Upgrade Now option to download and install the update file.
  3. Make sure your phone has ample of battery left before you start so as to prevent any interruption later on.

Reset/restore your Vivo V7 operating system. The last option and possible solution you may consider resorting to if all else failed to fix your Vivo V7 is a full system reset or restore. This will wipe everything from your device including personal information. Thus should there be more intricate bugs or malware dwelling in any of your system folders, they should be wiped out as well. This then gives your phone a clean fresh start. Here’s how to factory reset a Vivo V7 smartphone through the Settings menu:

  1. Tap Settings from the Main screen.
  2. Tap to open Backup and Reset folder.
  3. Select the option to Erase all data and Reset Phone.
  4. If you want to erase all data on the internal storage, mark the checkbox on Reset Phone.
  5. Tap Erase everything to confirm.
  6. In the case where your phone is freezing or not responding, performing a factory reset through Settings won’t be an option. You can do a hard reset through Recovery mode instead. Here’s how it’s done:
  7. Hold down the Power button to power off your device.
  8. Simultaneously press and hold down the Volume Up and Power buttons for a few seconds.
  9. When the Vivo logo appears, release the Power button but keep holding on the Volume Up button.
  10. When you see the Recovery Mode screen, release the Volume Up button.
  11. Press the Volume Up/Down button to highlight or select Wipe data option.
  12. Then press the Power button to confirm selection.
  13. Press the Volume Down button scroll down to select OK then press the Power button to confirm.
  14. Select Back and Reboot System Now.

Wait until your phone boots up completely then you may proceed with the initial setup.

Seek Further Assistance

You may likewise opt to escalate the problem if it persists after you’ve exhausted every possible means to get your Vivo V7 back up and running smoothly as it should. There might be a more complex software issue that needs to be addressed. You may contact Vivo Hotline and seek further assistance from Vivo Support team to carry out more advanced troubleshooting procedures using some dedicated software from their end. Otherwise, take your phone to a service and have it diagnosed and/or repaired by a technician instead.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.