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5 Best Soundbars with Subwoofers in 2019

Want to hook yourself up with a sweet sound system for your home theater, but don’t want to break the bank? Soundbar-subwoofer combos are a great way to do this at an affordable price, all while bringing you high quality sound to your home theater. Soundbars can be very expensive, but there’s not a huge difference in sound when it comes to mid-range and supposed high-end options, especially when many mid-range options are now coming with wireless subwoofers at an affordable price. Keep in mind that soundbars can be used for much more than just TV setups–they work great for streaming music from your phone, tablet and other devices, too!

ProductBrandNamePrice
VIZIOVIZIO SB3821-C6 38-Inch 2.1 Channel Sound BarBuy on Amazon|$149.99(Price as of 02/23/2019 23:31 ET)
Richsound ResearchRichsound Research (RSR) TB232SW 32-inch 2.1 Channel SoundbarBuy on Amazon|$119.99(Price as of 02/23/2019 23:31 ET)
SamsungSamsung HW-M360/ZA 2.1 Channel 200 Watt Wireless Audio Soundbar (2017 Model)Buy on Amazon|$139.99(Price as of 02/23/2019 23:31 ET)
SamsungSamsung 54 W RMS SWA-8500S 2.0 Speaker System Wireless SpeakerBuy on Amazon|$72.82(Price as of 02/23/2019 23:31 ET)
SonySony HT-CT80 Soundbar Home SpeakerBuy on Amazon|$117.51(Price as of 02/23/2019 23:31 ET)
KlipschKlipsch Gallery SoundBar G-42 Black with FREE PA-10W 500 WATT SubCheck Price on Amazon

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Either way, follow along below, and we’ll show you the best soundbar-subwoofer combos to revolutionize your home theater sound setup!

VIZIO SB3821

The VIZIO SB3821 is a wall-mountable soundbar (hardware comes included with this model for wall-mounting) that you can connect up to your TV by way of an optical cable or Bluetooth, if your TV supports it. This 2.1 channel soundbar brings crystal clear audio to your TV, boasting numbers of up to 100dB in loudness and less than 1% in harmonic distortion.

To really transform your setup, the SB3821 comes with a wireless subwoofer, which gives you a much more rich and powerful bass for all types of media–movies, music, gaming, you name it.

The soundbar has a unique and modern design and comes in at about 48-inches in length, so you’ll need optimal room to mount it. All in all, this premium package comes in at just under $150.

Buy it now: Amazon

Richsound TB232SW

If you aren’t looking for something exotic and just want something that enhances your TV’s muffled and low-dB stock audio, the Richsound TB232SW carry out its job just fine! Just like the VIZIO SB3821, it’s wall-mountable and comes in the 2.1 channel audio setup. It comes with the wall-mounting kit, as well as an optical cable in the event that you’d rather wire it up to your TV instead of connecting over Bluetooth. It’s also worth noting that the subwoofer is wired into the soundbar as well, so you don’t get all the wireless technology found in the VIZIO.

In addition, it’s a little smaller at just 32-inches long. Still, you get a soundbar with a decent, modern design as well as crisp audio and a deep bass. While some of the tech has been dumbed down in comparison to the VIZIO, that reflects in price as well, coming in at just $110–almost anyone could afford this entry-level soundbar.

Buy it now: Amazon

Samsung HW-M360

Samsung’s HW-M360 package is another high-quality option at an affordable price. Like most soundbars, it sports the 2.1 channel audio, but also offers crystal clear, rich audio and a deep, powerful bass thanks to the included wireless subwoofer.

You’ll be able to take advantage of all the usual benefits a wireless Bluetooth soundbar brings, but Samsung’s HW-M360 is unique in that you can connect it up with the SWA-8500S. These are Samsung’s surround sound speakers that you can hook up with your soundbar to create a powerful 4.1 channel audio setup with any wires. It’ll cost you an extra $105 in addition to the soundbar’s $165, but you’ll have a home theater setup like no other.

Buy it now: Amazon

Sony HT-CT80

Sony also offers it own 2.1 channel audio soundbar, the HT-CT80. Even at just under $100, this is a high quality soundbar largely because of software. Virtual surround sound and ClearAudio+ not only mimics the benefits of a true surround sound system, but also automatically adjusts sound settings for a rich experience. ClearAudio+ does this by optimizing audio formats, which results in a consistently rich and crystal-clear output.

It also has something called the S-Master digital amplifier, which basically gets you more power out of your soundbar as well as less distortion caused by heat. And, of course, you get the included subwoofer–it’s not wireless, but comes with the necessary cables to create a wired connection between it and your soundbar.

At $100, you can’t get much better than this when it comes to quality sound.

Buy it now: Amazon

Klipsch R-10B

The Klipsch R-10B is probably one of, if not the best soundbar-subwoof setup on the market. At $300, it’s a steep price, but a model that audiophiles will love. The soundbar itself is very nice–it comes in at around 40-inches, is loud, and offers rich sound like no other. It’s considered to be a “true” 2-way soundbar.

It has an 8-inch wireless side-firing subwoofer. Bass sounds absolutely amazing and will make you “feel” your movies, music and games.

The only downside is that the Bluetooth technology isn’t the best (seems like it drops a lot), so a wired setup would be better. At $300, this is about as much as you should pay for a soundbar setup, as it’s difficult to differentiate any higher quality sound with a, say, $600 soundbar setup. You can grab the Klipsch R-10B on Amazon in Satin Black below.

Buy it now: Amazon

Our Take

All in all, these are some of the best soundbars you can get on the market at a range of different prices. If you’re on a budget, the option from both Sony and Richsound are great choices. If you don’t mind spending a little more on your home theater setup in order to get a more immersive sound, the Klipsch R-10B takes the cake here. However, if that’s just a little too much ($300 can be steep for a soundbar setup), the Samsung HW-M360 and VIZIO SB3821 are both great options, especially if you can splurge with the former and get the surround-sound speakers to go with it.

Soundbars are fantastic, affordable options for quickly improving your home setup. They’re very easy to hassle, so after buying one and having it delivered to your home, you can have it setup and connected to your TV (or virtually any device that can output sound) in just a couple of minutes. You won’t regret this purchase, that’s for certain.

ProductBrandNamePrice
VIZIOVIZIO SB3821-C6 38-Inch 2.1 Channel Sound BarBuy on Amazon|$149.99(Price as of 02/23/2019 23:31 ET)
Richsound ResearchRichsound Research (RSR) TB232SW 32-inch 2.1 Channel SoundbarBuy on Amazon|$119.99(Price as of 02/23/2019 23:31 ET)
SamsungSamsung HW-M360/ZA 2.1 Channel 200 Watt Wireless Audio Soundbar (2017 Model)Buy on Amazon|$139.99(Price as of 02/23/2019 23:31 ET)
SamsungSamsung 54 W RMS SWA-8500S 2.0 Speaker System Wireless SpeakerBuy on Amazon|$72.82(Price as of 02/23/2019 23:31 ET)
SonySony HT-CT80 Soundbar Home SpeakerBuy on Amazon|$117.51(Price as of 02/23/2019 23:31 ET)
KlipschKlipsch Gallery SoundBar G-42 Black with FREE PA-10W 500 WATT SubCheck Price on Amazon

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How to fix your Sony Xperia L2 that keeps showing No SIM card detected error (easy steps)

When your device prompts you with an error message, it’s letting you know that something is wrong and that it couldn’t carry out specific command inputs. It’s there way of saying “Sorry, I can’t do that because something is wrong.” That said, if your device prompts a No SIM card detected error, it means that something is wrong and that it doesn’t recognize or detect the SIM card even if it is already inserted. And to make things right, user’s intervention is required. This is when you need to troubleshoot your device. SIM card errors can be tagged among other network-related errors that are either caused by software problems or hardware damage. Troubleshooting is a way of ruling software-related issues out from the probable causes. If the problem persists after exhausting all applicable workarounds and possible solutions, then that’s when you will need to consider opting for service. Highlighted in this context are possible solutions and suggested workarounds to deal with a No SIM card error transpiring on the Sony Xperia L2 smartphone. These are generic solutions, which means can be applied when troubleshooting the same problem/error on other Android devices. Read on and get help, when needed.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Sony Xperia L2 with No SIM card detected error

Before you begin troubleshooting, verify and ensure that you are using the right SIM card type. The Xperia L2 supports nano SIM cards. If you just got your phone and are using the same old SIM card, then you may need to contact your carrier for new SIM card replacement.

First solution: Restart your phone (soft reset).

When you restart your device, all running apps are shut down. This therefore can free up memory. Should the error is triggered by some errant apps, a restart or soft reset will fix it. That said, restart your Xperia L2 with these steps:

  1. Press and hold down the Power key for a few seconds until the menu opens.
  2. Tap Restart from the menu options. Doing so will trigger the device to restart automatically.

A soft reset or restart will not affect data saved in the internal memory, therefore there is no need to worry of losing personal information.

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Second solution: Remove and reseat the SIM card.

Your device might be telling you that the SIM card is not properly seated, and so it could not detect it. To rule this out, you can remove the SIM card and ensure that it’s properly seated. Here’s how:

  • Turn your phone off.
  • Gently drag out the SIM card tray.
  • Remove the SIM card from the tray and check for any visible signs of damage like scratches or dents. If there’s none, then place it back into the card slot in the correct orientation.
  • Gently push the tray back into the slot until it fits and locks into place.

Your phone has separate slots for the nano SIM card and the memory card (SD card). Your device will definitely not detect the SIM card if you placed it in the wrong slot. Make sure you don’t confuse the two.

Third solution: Reset network settings on your Xperia L2.

Performing a network settings reset will restore network feature to their default configurations. Affected settings are Wi-Fi, Bluetooth and mobile data. This will help fix network-related issues that are inflicted by invalid network options or settings modification on the phone. Should you wish to give it a shot, then proceed with these steps:

  1. Navigate to Settings-> Network & Internet menu.
  2. Tap the three vertical dots or Menu icon.
  3. Select Network settings reset from the given options.
  4. Tap Reset Settings to confirm.

This will clear all connection data. After the network settings reset, your device will reboot. By then you can set up your wireless network and other network features again.

Fourth solution: Update software to the latest version.

To ensure that your device has optimal performance and latest enhancements, update the software to the latest version available. You can check new software update on your Xperia L2 with these steps:

  1. Navigate to Settings.
  2. Tap About phone.
  3. Tap Software Update.

An update notification will let you know if a new software is available for your device. Follow the onscreen instructions to download and install the new software. Otherwise, it will tell you that your device is up to date.

Before you download and install any software update, be sure to back up your important data for safekeeping. Also make sure that your device has ample of storage or memory space to allocate the update file. Lastly, your phone must be connected to the Internet and has enough power left to complete the entire update installation process. Don’t forget to reboot your phone once it’s done installing the new software update. Doing so will ensure that the new changes are properly implemented. If your phone is acting weird after the new update is implemented, wiping cache partition is needed.

Fifth solution: Reset your Xperia L2 to its factory defaults (master reset).

If your Xperia L2 still cannot detect the SIM card after performing the aforementioned procedures, then you may have to resort to a full system reset already. The problem could be due to a complex bugs or malware that might have corrupted the network system. Major software issues like this are usually remedied by wiping the device. This however will result to data loss, hence creating a backup is needed. If you think it’s worth a shot, then you may proceed with these steps:

  1. Create a backup of your important data stored on the internal memory.
  2. Navigate to Settings.
  3. Tap Backup & reset.
  4. Select Factory data reset from the given options.
  5. Tap Factory data reset to continue.
  6. If prompted, enter your lock screen credentials or unlock password or PIN.
  7. Tap Erase everything to confirm and instigate full system reset.

Wait until the reset is finished and your phone reboots. Everything will then be restored to the default configuration. Set up your device as new then. Any previous software issues should be fixed afterwards. But if you’re still getting the same SIM card error, then your phone probably needs service.

Other options

Contact your network service provider/carrier if your Sony Xperia L2 still cannot detect the SIM card and the No SIM card detected error persists after performing all applicable workarounds. If possible, try to request for a new SIM card replacement. There is a higher chance that your current SIM card is damaged and therefore not working. Try to insert your SIM card in another compatible device. If it works on your other device, then it is probably your device that’s causing the problem. Since you’ve already performed all applicable solutions to deal with software errors that might have prevented your device from reading the SIM card, then you may have to consider opting for service this time. In this case, contact the nearest Sony Mobile service center and set up a service appointment.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Sony Xperia XA1 that turned off and won’t turn back on (easy steps)

Power issues are also common to owners of Sony Xperia XA1. In fact, we already received several complaints about some units that reportedly turned off by themselves and would no longer turn on. Any owner would think that the problem is related to the hardware but there’s one factor you have to consider here–the firmware.

The phone turns on and operates normally due to a lot of things that work in perfect sync. Among those things is the hardware and the firmware. These two should work in perfect sync so that you can have a phone that can do whatever you want it to do as long as it’s capable of doing so.

In this post, I will address this problem and share with you the solution that we’ve been using to fix issues like this. We’re not forcing you to do whatever it is we suggest you do in fact, we always suggest you immediately go to the service center as that’s where you can get the best support. However, we have readers who are willing to do a thing or two to try to fix their problems and that’s where we come in. So, if you’re willing to try some methods, continue reading this post as it may help you one way or another.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix your Sony Xperia XA1 that won’t turn on

Despite the fact that the Sony Xperia XA1 has a non-removable battery, Sony made it a point to hardwire a combination of keys to simulate battery pull procedure and that’s what I’m going to share with you.

More often than not, the firmware has something to do with this problem and that’s what makes it easier to fix. With all that being said, here’s what I suggest you do about this problem…

First solution: Force your Xperia XA1 to restart and/or shutdown

A frozen Sony Xperia XA1 can be forced restarted or shut down but I suggest you try both of them to see if you can get your device to respond to them. Follow these steps…

  1. Press and hold down the power key and and the volume up key at the same time for 10 seconds.
  2. Your device vibrates once. Depending on whether you wish to force the device to restart or shut down, proceed as follows.
    • If you wish to force restart the device: Release the keys at this point. The device restarts.
    • If you wish to force shut down the device: Continue pressing the keys. After a few more seconds, the device vibrates three times and turns off.

If your phone doesn’t respond to any of the procedure above, try this trick…

  1. Press and hold the volume up key first and don’t release it.
  2. Press and hold the power key while holding down the volume up button and keep both keys held down for 10 seconds or more.
  3. Choose whether to force restart or shut it down.

Second solution: Try charging your phone and attempt to force restart it

It’s possible that the battery got completely drained that’s why your phone can no longer turn on. When the battery is draining and the phone doesn’t have enough time to close all services and shut down all the hardware, it may lead to a system crash and that might be the reason why your phone is unresponsive. To address this, try this trick…

  1. Plug the charger to a working wall outlet.
  2. Connect your Xperia XA1 to its charger using the original cable.
  3. Leave the phone connected to its charger for ten minutes or so.
  4. Now, press and hold down the power key and and the volume up key at the same time for 10 seconds.

This will give your phone enough time to charge its battery, somehow. But don’t disconnect it from the charger when you try doing the forced restart procedure again to make sure it has a stable power source.

If you are able to bring your phone back to life and you notice it still lags or freezes from time to time, it’s possible the problem will happen again. So, I suggest you reset it before it happens.

  1. Back up any important data that is saved on the internal memory of your device to a memory card or other non-internal memory. If you have any encrypted files stored on an SD card, you should also remove the encryption to ensure you can still access them after the reset.
  2. From your Home screen, tap Apps icon.
  3. Find and tap Settings > Backup & reset > Factory data reset.
  4. Tap Reset phone.
  5. If required, draw your screen unlock pattern or enter your screen unlock password or PIN to continue.
  6. To confirm, tap Erase everything.

However, if you’re not able to bring the phone back to life, you should bring it to the Sony service center so that a technician can check it for you. It’s possible that the problem is with the hardware and that needs immediate technical attention from an authorized technician.

I hope that our solution would work for you. If there are other things you want to share with us regarding this problem, leave a comment below.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix a Sony Xperia XZ Premium smartphone that is charging very slow [Troubleshooting Guide]

Charging problem is transpiring among the widespread issues encountered by smartphones owners ever since the birth of the first Android platform. And this continues to affect different devices up to the present. Many cases of charging problems are tied to software issues particularly due to errant apps, misconfigured settings, malware, and bad updates.

Worst cases of charging problems are attributed to hardware damage like defective chargers, damaged charging ports, and even bad battery on the phone. Hardware-related charging problems aren’t likely to be remedied at home thus a technician’s aid would be necessary. But those that are attributed to software errors can still be rectified by some workarounds. The highlighted solutions below are particularly used to solve a relevant issue on the Sony Xperia XZ Premium smartphone, particularly about slow charging. Read further to find out what to do if all of a sudden your Xperia XZ Premium device is charging very slowly.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Xperia XZ Premium that’s charging very slowly?

Before performing any workaround, check your charging equipment. The real problem may not be on the phone but rather on the charger in use. That said, make sure you are using the original charger for your Xperia XZ Premium smartphone. Non-Sony chargers may not be able to render the same amount of power input your phone needs to charge on time. Also charge your phone from the right source, preferably through a wall outlet. The power output from portable power banks or USB ports including from computers is way lesser than that from wall sockets or direct power sources, thus it takes longer for your device to get fully charged. If your phone is still charging very slow even with all the aforementioned requisites met, then at this point, you can start ruling out software problems with these troubleshooting methods.

First solution: End all background apps then restart.

Background apps are essential to multitasks between apps. But keeping apps running in the background for long likewise increases the chance of these apps to crash or go rogue. When this happens, other phone functions including its charging routine will be affected. That said it’s also imperative to clear background apps from time to time. If you haven’t done so yet, then follow these steps to end all background apps on your Xperia XZ Premium smartphone:

  1. Press the Recent apps button (square figure) from the home screen.
  2. Select the Active apps icon.
  3. Select End next to the required application.
  4. Or you can simply tap the End All button to clear all running apps at once then tap OK to confirm.

Perform a soft reset or reboot your phone after clearing all background apps to dump cache from the internal memory and refresh the operating system of your device. For starters, here’s how a soft reset is done on your Sony Xperia XZ Premium smartphone:

  1. Press and hold the Power button for a few seconds.
  2. Release the button when the menu options appear.
  3. Tap Power off and then tap OK. Your phone will then shut down.
  4. After 30 seconds, press and hold the Power button again until the phone reboots.

A soft reset can help clear out random errors that may have afflicted the phone’s charging system.

Second solution: Check and manage battery usage on your phone.

Your phone wouldn’t be able to complete charging on time if something is rapidly draining power on the phone. This is usually the case when any of your apps goes rogue and drains the battery so quickly. To clear this out, view and check battery consumption and see if any of your apps is consuming much power that it should. Here’s how:

  1. Go to Settings.
  2. Tap Apps & notifications.
  3. Select App info.
  4. Navigate to the Battery section then select an app to view its battery consumption.

If you see any apps showing an unusual amount of power consumption, then you need to manage that app. Your device may not be able to charge faster because some apps are rapidly draining power while it’s charging. Among the things you can do to manage rogue apps would include a force stop, update, or uninstall app.

Third solution: Boot in safe mode and diagnose apps.

Enabling safe mode automatically bypassed third-party apps, which means only the stock apps or pre-installed services are allowed to run. This is an ideal mode to determine if the problem is inflicted by third-party apps or not. Here’s how to enable safe mode on your Xperia XZ Premium smartphone:

  1. Press and hold down the Power button while the phone is powered on.
  2. Touch and hold the Power off option until the phone starts to power off.
  3. After a few seconds, your phone should start in Safe Mode.

Now, try to charge your phone while it’s running in safe mode and see if its charging speed has improved. If it’s charging faster while in safe mode, then you will need to remove some bad apps. It’s probably the one you’ve downloaded and installed before the problem started. If necessary, try to disable or uninstall individual apps starting from your most recent download. If your phone is still charging very slow while in safe mode, then it likely requires service or software repair.

Fourth solution: Update apps and phone software to the latest version available.

Keeping apps and device software up-to-date is highly recommended to keep them optimized. Updates also offer fix patches to random bug-inflicted issues. This can be a potential solution if the charging problem you’re dealing with is attributed to random bugs and malware. If your phone has at least 50 percent battery, is connected to the Internet (Wi-Fi) and has more storage space, then you can go ahead and install available apps or system updates.

To update apps manually on your Xperia XZ Premium device, just refer to these steps:

  1. Tap to open the Apps screen.
  2. Scroll to the right then tap Play Store.
  3. Tap the Menu icon (three vertical lines) on the upper-left side of Google Play.
  4. Go to My apps & games.
  5. Select the Updates tab to view the list of apps with pending updates.
  6. To update individual apps, tap the Update button next to the name of the app.
  7. To update all apps at once, tap the Update All button on the upper-right of the screen.

To manually check for over-the-air (OTA) updates on your Xperia XZ Premium, follow these steps:

  1. Go to Settings.
  2. Select System.
  3. Tap on Software update.
  4. If a system update is available, tap CONTINUE then tap INSTALL NOW to start installing the update file.

Reboot your phone after updating apps or installing a system update to apply the new changes and to prevent apps from misbehaving.

Fifth solution: Perform a factory reset/master reset.

This can be deemed among the last options to try if all else failed to fix the problem. Note that all saved contents will be deleted in the process. That said, back up all your important data from the phone’s internal memory to an external storage media like SD cards so you can recover them later. Once you’re all set, follow these steps to perform a factory data reset on your Xperia XZ Premium through settings:

  1. Navigate to Settings.
  2. Tap System.
  3. Scroll to and tap Reset.
  4. Select Factory data reset.
  5. Then tap Reset phone to continue.
  6. If prompted, enter your screen unlock pattern, password, or PIN.
  7. Then tap Erase everything to confirm reset.

After the reset, your phone should restart and loads the default or factory settings. This means you’ll need to set it up as new.

Other options

If your Xperia XZ Premium smartphone is still charging very slow or won’t get fully charge on time after exhausting all prior methods, then your phone needs service. It may have obtained some sort of physical or liquid damage and slow charging happens to be the emerging symptom. For further hardware assessments and/or repair, take your phone to the nearest Sony mobile service center in your place. For further assistance and other recommendations, you can always contact your device carrier or Sony Support. This is a must-do if the slow charging problem started after installing a new system update and it persisted.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Sony Xperia XA1 with Black Screen of Death issue (easy steps)

The Black Screen of Death (BSoD) is often characterized by a blank and unresponsive screen. We have readers who’ve been so worried about their Sony Xperia XA1 because, according to them, their phones just become unresponsive and no matter what they do, they won’t respond. The thing about this problem is that owners would think the issue is with the hardware since the phone no longer responds.

This isn’t the first time we encountered this problem and I personally have a lot of experienced when it comes to black screen of death issues. I will share with you the solutions we’ve been using in addressing this kind of problem. So, if you’re one of the owners of this device and are currently having similar issues, continue reading as this article may be able to help you one way or another.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot black screen of death issue on Sony Xperia XA1

As I said earlier, this problem could be pretty minor and based on my own experiences, the following procedure can fix it….

Perform the Forced Reboot method – this must be the first thing you have to do, in fact, it could be the only thing you need to do in order to fix this problem. Most of the black screen of death issues are caused by firmware crashes and while they leave an impression that the phone has a serious hardware problem, that’s not always the case and you can actually fix this problem on your own without having to bring it to the tech. Try to see if your phone responds to this:

  1. Press and hold down the power key and and the volume up key at the same time for 10 seconds.
  2. Your device vibrates once. Depending on whether you wish to force the device to restart or shut down, proceed as follows.
    • If you wish to force restart the device: Release the keys at this point. The device restarts.
    • If you wish to force shut down the device: Continue pressing the keys. After a few more seconds, the device vibrates three times and turns off.

If your phone doesn’t respond to any of the procedure above, try this trick…

  1. Press and hold the volume up key first and don’t release it.
  2. Press and hold the power key while holding down the volume up button and keep both keys held down for 10 seconds or more.
  3. Choose whether to force restart or shut it down.

If your phone is still unresponsive after this, then there’s a chance that the battery got completely drained and to try to address that, you should try the next procedure.

Charge phone and try the forced reboot – when the battery is draining and the phone doesn’t have enough time to close all services and shut down all the hardware, it may lead to a system crash and that might be the reason why your phone is unresponsive. To address this, try this trick…

  1. Plug the charger to a working wall outlet.
  2. Connect your Xperia XA1 to its charger using the original cable.
  3. Leave the phone connected to its charger for ten minutes or so.
  4. Now, press and hold down the power key and and the volume up key at the same time for 10 seconds.

This will give your phone enough time to charge its battery, somehow. But don’t disconnect it from the charger when you try doing the forced restart procedure again to make sure it has a stable power source.

If you are able to bring your phone back to life and you notice it still lags or freezes from time to time, it’s possible the problem will happen again. So, I suggest you reset it before it happens.

  1. Back up any important data that is saved on the internal memory of your device to a memory card or other non-internal memory. If you have any encrypted files stored on an SD card, you should also remove the encryption to ensure you can still access them after the reset.
  2. From your Home screen, tap Apps icon.
  3. Find and tap Settings > Backup & reset > Factory data reset.
  4. Tap Reset phone.
  5. If required, draw your screen unlock pattern or enter your screen unlock password or PIN to continue.
  6. To confirm, tap Erase everything.

However, if you’re not able to bring the phone back to life, you should bring it to the Sony service center so that a technician can check it for you. It’s possible that the problem is with the hardware and that needs immediate technical attention from an authorized technician.

I hope that our solution would work for you. If there are other things you want to share with us regarding this problem, leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Sony Xperia XZ Premium that turned off and won’t turn back on (easy steps)

Even a premium phone like the Sony Xperia XZ Premium can also be plagued with problems that affect its capability to turn on and boot up properly. In fact, there’ve been several owners have been complaining that their devices turned off and won’t turn back on. Anybody would think that it’s hardware issue but if it occurred without apparent reason or cause, that may not be the case.

Aside from the hardware, the operating system is also responsible in making the phone run properly. In fact, if there’s a tiny problem with the system, it may result to a phone that won’t respond and that might be the case here. So, we will have to look into this problem to know why your Xperia XZ Premium can no longer turn back on. If you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading as this post may be able to help you.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix Sony Xperia XZ Premium that won’t turn on

First off, if you dropped your phone on a hard surface or used it underwater for a while and then this problem started, then you might be looking at a possible physical or liquid damage. In this case, you should bring the phone to the service center so that the technician can do whatever it is that needed to be done to salvage your phone. I understand that Xperia XZ Premium has the IP68 rating but bear in mind that such certification is only for dust and water resistance; your device is resistant to water for a given period of time but given the right circumstances, there’s still a chance that water can get into your phone and mess up the circuits.

However, if the problem occurred out of the blue without apparent reason, then it should pretty easy to fix. To do so, follow these steps…

  • Press and hold the Volume Up button and the Power key at the same time for 6 seconds or more.

This is what we often refer to as “Forced Restart” because for smartphones with non-removable batteries, it’s like pulling the battery out of the device without actually doing it. In other words, it has the benefits of the battery pull procedure and it’s also very effective in addressing problems that have something to do with the crashing of the system. If, however, your phone doesn’t respond to this, they try this.

  1. Press and hold the Volume Up first and don’t let it go.
  2. Now, press and hold the Power key while holding down the Volume Up button.
  3. Keep both keys held down for 6 seconds or more to reboot your phone.

This basically has the same effect as the first procedure only that we’re trying to make sure the combination is done correctly. Holding down the Volume Up button before the Power key has a different effect than doing it otherwise. If by any chance your Sony Xperia XZ Premium is still not responding to this, then here’s the next thing you could do…

  1. Plug the charger to a working wall outlet and make sure you’re using the original charger.
  2. Using the original cable, connect your phone to its charger.
  3. Leave the phone connected to its charger for at least 10 minutes regardless whether it’s responding to it or not.
  4. Now, press and hold the Volume Up button and the Power key at the same time for 6 seconds or more.

We’re trying to rule out the possibility that the phone isn’t responding due to a drained battery so we connect it to its charger so that it could have a stable power source. Then, we tried doing the Forced Restart again but this time while the device is connected to its charger. After doing this and the phone is still not responding or turning on, then it’s time you brought it to the service center so that a technician can check it out.

I hope that our solution will work for you. If you still have concerns you want to share with us, leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix a Sony Xperia XZ Premium that keeps freezing and lagging? [Troubleshooting Guide]

Addressed in this post is one of the prevalent issues raised online by a number of owners of the Sony Xperia XZ Premium smartphone. The main problems being tackled are on frequent lags and freezes. If you happened to bumped into the posting while searching for online help in dealing with similar issues on the same device, then you’ve come at the right place. Just keep on reading and get some inputs.

Performance issues like freezing and lagging often occur as the device aged or when it ran out of storage. If you are fond of downloading complex apps and multimedia contents, then you may need to do some memory management or free up some space of your phone’s internal memory to help your device back up and running smoothly again. Other factors that can trigger the phone to freeze and lag intermittently are software bugs, crashing apps, and corrupted contents. The worst among the probable causes is a faulty component on your device or hardware damage. Unfortunately in this case, service would be necessary to get your device fixed. Otherwise, troubleshoot software problems that caused your Xperia XZ Premium to freeze and lag. Refer to these subsequent procedures.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

Potential solutions to fix lags and freezes on your Xperiz XZ Premium

The subsequent solutions I have mapped out in this section are comprised of generic solutions or standard procedures, and applicable workarounds that are used to deal with performance issues in Android devices particularly the Sony Xperia XZ Premium handset. There’s no definite fix, hence you may have to try and retry until the ultimate solution is acquired. Begin whenever you’re ready.

First solution: Restart or Forced restart your Sony Xperia XZ Premium.

Minor software glitches can likewise cause your device to misbehave at times. And in this case, a soft reset or simple reboot could be the best remedy. Here’s how it’s done:

  1. Press and hold down the Power key.
  2. When the menu appears, tap Restart.
  3. Wait for your device to restart automatically.

Alternatively, you can do a forced restart. A forced restart will shut down or restart your device forcibly if it’s not responding or freezing. Just like a soft reset, a forced restart will not affect any of your settings and personal data. Here’s how a forced restart is done:

  1. Simultaneously press and hold down the Power key and the Volume Up key for about 6 seconds.
  2. When your phone vibrates once, release both keys. Doing so forces your device to restart.
  3. If you wish to force shutdown instead, keep holding down both keys until the phone vibrates three times and then powers down.

Second solution: Boot into safe mode.

Third-party apps or downloaded apps and files may also affect your device performance or cause it to misbehave. To find out whether a downloaded app is causing the problem, try to boot your Sony Xperia XZ Premium into safe mode. Follow these steps to boot into safe mode or enable safe mode on your Xperia XZ Premium:

  1. With your device turned on, press and hold down the Power key until a pop up window appears.
  2. Touch and hold the Power off option from the pop-up screen until the Reboot safe mode message appears.
  3. Tap OK to enable safe mode.

While in safe mode, use your phone as you normally do and see if it’s still lagging or freezing. If the problem does not occur while in safe mode, try to uninstall any suspected apps, most likely the most recent apps you’ve downloaded before the onset of the problem. That app could be the culprit and therefore needs to be deleted.

To exit safe mode, just restart your phone.

Third solution: Check and manage internal memory.

Insufficient memory can also trigger performance issues in mobile devices including frequent crashes, lags, freezes and infinite reboots. That said, make sure your device has ample of storage space to carry out input commands and processes in a smooth manner.

To view and check current memory status of your phone, go to Settings-> Storage.

Check and ensure that the internal storage space available is not lower than 500 MB. Otherwise, you will need to free up some space by deleting unwanted apps and contents from your phone. The problem you’re facing could likely be attributed to insufficient memory space on your device. Closing running apps, moving multimedia files to external drives can also help.

Fourth solution: Update software to the latest version.

Software updates can potentially fix software issues that might have caused your device to misbehave or become unstable. Updates also bring in new features and enhanced functions to optimize your phone system.

  1. To check for over-the-air (OTA) updates on Xperia XZ Premium Android 8.0, go to Settings-> System-> Software Update.
  2. In Android 7.x or lower versions, go to Settings-> About  phone-> Software Update menu.
  3. If an update is available, follow the onscreen instructions to proceed with the update download and installation.

If your device is up to date but the problem persists, consider performing a factory reset.

Last option: Hard reset or factory reset.

There are three ways to perform a hard reset or factory reset on Sony Xperia XZ Premium. You can do a hard reset through the settings menu, reset customization code, and via Xperia Companion. All three reset procedures will erase all your critical data and personal information so you should create a backup of your phone data beforehand.

Make sure your phone has ample of battery power to prevent interruptions in the later process. There is a chance that your phone will be damaged permanently if the reset procedure gets interrupted. If necessary, charge your phone before you begin. When everything is ready, proceed with the steps below.

Note: Back up important data to a memory card or external storage devices. Be sure to remove any encryption to ensure access to the files after the reset.

Hard reset Sony Xperia XZ Premium through Settings menu:

  • Tap Settings from the Home screen to get started.
  • Tap System.
  • Select Reset.
  • Tap Factory data reset.
  • Tap Reset phone.
  • If prompted, enter the device password, PIN or draw the unlock pattern to continue.
  • Tap Erase everything to confirm operation.

Wait until the reset is complete then proceed with the initial device setup.

Hard reset Sony Xperia XZ Premium using reset customization code:

  • If necessary, press the Power key to turn on your device.
  • Open the Dialer app.
  • Then type in this code:  *#*#7378423#*#*
  • Select the Customization Settings option from the menu screen that shows up.
  • Then choose Reset customization.
  • You will then be prompted with a message saying that “Data will be cleared and factory data reset will perform.”
  • Tap on Reset customization and reboot to confirm the operation.

Hard reset using Xperia Companion software:

If Apple has iTunes, Sony also has its very own device management software called the Xperia Companion tool. To use this software, download a compatible version on your computer, connect your Xperia XZ Premium to your computer, open the software, wait until it recognizes your phone, and then follow the onscreen instructions to reset your device software.

Seek more Help

Contact Sony to escalate the problem especially if it occurs after installing a new software update or updating to the latest operating version on your device. It could be a complex system error or bug that requires official fix patch from Sony.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix No SIM card error on your Sony Xperia XZ Premium smartphone [Troubleshooting Guide]

You will know if something goes wrong with the SIM card if an error message pops up when you turn on your device after having inserted the SIM card in your device. The error might be that the SIM card is not recognized. Among the most common error messages to show up are No SIM card, SIM card is missing or not readable, SIM card is not inserted, and the like. These error messages typically result to one same issue and that is no service. This means you won’t be able to make and receive phone calls and text messages on your device. That said, you need to do something to fix the problem as soon as possible. Highlighted in this post are generic solutions and suggested workarounds that are used to deal with No SIM card error and other SIM card issues transpiring on the Sony Xperia XZ Premium smartphone.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot your Xperia XZ Premium that can’t detect the SIM card

There are two possible reasons as to why you’re getting this error on your device. It could be due to a hardware damage or software glitch. To rule software issues out from the underlying cause, you can try these subsequent solutions and see if any of them can offer a resolution.

First solution: Reboot your phone (soft reset).

Errors like this can occur among random errors inflicted by software glitches. The simplest and most effective solution to random glitches in mobile devices is a soft reset or device restart. This won’t affect any data saved on your phone’s internal memory. Thus, if this is the first time you’re seeing the No SIM card error, performing a soft reset or device restart is highly recommended.

  1. Press and hold down the Power key for a few seconds until the menu options appear.
  2. Tap Restart from the menu options. Doing so will trigger the device to restart automatically.

Wait until your phone reboots completely then see if that fixes the No SIM card error.

Performing a soft reset also helps clear cache and free up internal storage space for faster and smoother performance.

Second solution: Remove and reinstall SIM card.

To make sure the SIM card is properly seated and not damaged, try to remove and check the SIM card and card holder on your device. You might be seeing this error because the SIM card is loose or dislodged and thus your phone won’t and can’t detect or read the card. Before removing the SIM card though, be sure to turn off your device to prevent causing any damage. Once the phone is completely turned off, follow these steps to remove and reseat the SIM card on your Sony Xperia XZ Premium device:

  1. Open the card holder cover.
  2. Remove the memory card/SIM card holder.
  3. Remove the SIM card from holder.
  4. Check the card for any visible signs of damage like scratches or dents. Als take a closer look inside the card slots and make sure nothing is bent incorrectly. Also ensure no debris inside the slot. Any of these would cause such error.If everything looks fine, place it back into the SIM card slot in the same orientation before you took it out.
  5. When the card is secured in place, slide the SIM holder/memory card holder into your phone.
  6. Close the card holder cover.

Then turn your phone on again and see if it’s already able to recognize the SIM card.

Third solution: Update software to the latest version.

Installing the latest Android version can also help if the error is triggered by a system bug. The new Android 8.0 (Oreo) update is now available for Sony Xperia XZ Premium handsets. It comes with new and enhanced features as well as security enhancements. This can be the key to fixing the No SIM card error, especially if it’s inflicted by some bugs.

To check your phone’s current software version, go to Settings-> System-> About phone-> Build number.

You will know when a software update is available if you see the New Software Update icon in the status bar of your phone. You can download and install a system update from the Notification panel with these steps:

  1. Drag the status bar downwards to open the Notification panel.
  2. Scroll down and tap to select the desired system update.
  3. Tap Download to start downloading the update.
  4. Wait for the download to finish.
  5. If the Notification panel is closed, open it again and then tap Install.
  6. Follow the onscreen instructions to complete the installation.

When the update installation is finished, reboot your phone to apply the recent changes accordingly. See if that fixes the problem then.

Fourth solution: Reset your Sony Xperia XZ Premium to factory defaults.

You may have to consider resorting to a factory reset if the error persists after performing all applicable solutions and workarounds. This however should only be considered as the last option as it will wipe everything from your device including all your critical data and personal information saved in the internal memory. Bugs and malware are also obliterated, thus any system issues is expected to be fixed afterwards.

Before you proceed with a factory reset, be sure to back up all your important data saved on the internal memory of your phone to a memory card or other backup storage media. Then follow these steps to perform a master reset and restore factory default settings on your Xperia XZ Premium smartphone:

  1. Tap Settings.
  2. Tap System.
  3. Tap Reset.
  4. Select Factory data reset.
  5. Tap Reset phone.
  6. If prompted, enter your screen unlock password, PIN or pattern.
  7. Then tap Erase everything to confirm.

Wait until the reset is finished and then set up your phone as new. Performing a factory data reset does not revert your device to an earlier software version of Android.

Other options

Contact your carrier or service provider for further assistance and recommendations if your Sony Xperia XZ Premium smartphone still does not detect your SIM card and continues to prompt a No SIM card error even after performing all prior procedures. The problem might be due to a corrupted SIM card, which therefore needs to be replaced.

If the SIM card is okay but the problem persists, then you can take your device to a Sony Service center nearby and have it diagnosed by an authorized technician instead. There might be some physical or liquid damage that needs repair.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to screenshot on Sony Xperia XZ2

There are two easy ways to capture a screenshot on Sony Xperia XZ2. Learn how to do them below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Method 1: How to screenshot on Sony Xperia XZ2 using hardware buttons

  1. Prepare the screen or app that you want to capture.
  2. When ready, press and hold (at the same time) the Power and Volume down buttons.
  3. The shutter sound will be heard and the screen will flicker.
  4. The screenshot image will be automatically saved within your Gallery app.

Method 2: How to screenshot on Sony Xperia XZ2 using the Power menu

  1. Prepare the screen or app that you want to capture.
  2. Long press the Power key on your Xperia XZ2.
  3. When a prompt window appears on your screen, tap on the button that shows a ‘+’ icon.
  4. Tapping on that button should capture the screen.
  5. The screenshot image will be automatically saved within your Gallery app.

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

 

How to hard reset on Sony Xperia XZ2

There are two ways to hard reset a Sony Xperia XZ2. Unlike most Android devices, you won’t be able to hard reset using hardware buttons. Instead, you have to use a special software called Xperia Companion in place of the traditional factory reset using buttons.

Before we proceed, be reminded that we provide answers to Android problems. If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Prior to performing the hard reset, it is important that you remove your Google account from the device first. If you don’t want to do that, then be sure to enter the correct username and password  for that account after a factory reset.

To remove a Google account from your Sony Xperia XZ2:

  1. Open Settings.
  2. Tap Accounts.
  3. Select the Google account that you want to remove.
  4. Tap REMOVE ACCOUNT.
  5. Tap REMOVE ACCOUNT again to confirm.

Once you’ve removed your Google account, any security features that are linked to your Google account will no longer be available.

Now that you’ve deleted your Google account, you can then begin the hard reset procedure.

Method 1: Hard reset Sony Xperia XZ2 via Settings

  1. Create a backup of your files. If you have an encrypted SD card, be sure to remove its encryption first as you’ll lose the encryption key in your phone after a factory reset.
  2. Open Settings app.
  3. Tap System.
  4. Tap Advanced.
  5. Tap Reset options.
  6. Tap Erase all data (factory reset).
  7. Tap Reset phone.
  8. If prompted, enter your screen unlock option (PIN, Password, or Pattern).
  9. To confirm, tap Erase everything.

Method 2: Hard reset Sony Xperia XZ2 using Xperia Companion

If you have trouble turning on your Sony Xperia XZ2, or if you’re locked out (like when you forget your screen unlock option, the only way to gain access again is by wiping the device using Xpreria Companion software. This method only works if you know the Google account username and password.

  1. Make sure that Xperia Companion is installed on your PC or Mac.
  2. Open the Xperia Companion software on the computer and click Software repair on the main screen.
  3. Follow the instructions that appear on the screen to reinstall the software and complete the repair.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

 

How to fix a Sony Xperia XZ Premium smartphone that keeps disconnecting from Wi-Fi network [Troubleshooting Guide]

A problem on random Wi-Fi disconnects is one of the widespread issues encountered by smartphone owners regardless of the device and platform. This is because network problems are inevitable. In most cases though, the transpiring symptoms are attributed to minor software errors and therefore rectifiable.

Highlighted below are potential solutions to minor Wi-Fi connectivity issues particularly on random disconnects. The steps I’ve mapped out below are particularly applied to a Sony Xperia XZ Premium device. Read on to find out what methods to try on whenever you’ll get to encounter an issue in which your Xperia XZ phone keeps disconnecting from the Wi-Fi network.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Xperia XZ Premium that keeps disconnecting from WiFi?

Before you troubleshoot software problems that may cause intermittent Wi-Fi Internet connection on your device, consider these quick tips. First, remove any third-party casing from your device. Some third-party made accessories may tend to bar the Wi-Fi antenna or obstruct the signal between the router and your phone. Also, ensure that you are within range of your wireless router. Make sure that the Wi-Fi signal strength in the status bar of your phone is in full bars. If the signal strength is low or no signal at all, try to move closer to the wireless router or the very source of your Wi-Fi internet.

If your Xperia XZ Premium smartphone is still experiencing intermittent wireless Internet or Wi-Fi drops, then move on and try these highlighted workarounds.

First solution: Power cycle your wireless router/modem.

If you’re relying on a wireless router or modem for your phone’s Wi-Fi access to the Internet and suddenly you’re having trouble with your Internet connection, then you will need to consider looking into some possible issues with the wireless router/modem as well as your phone. Routers and modems also give into firmware issues and this is when all connected devices will start having problems with wireless Internet connection. That said, test the Internet connection on your other devices that are connected to the same Wi-Fi router. If they’re also experiencing intermittent connection to Wi-Fi network, then the wireless router is likely to blame. To clear out minor firmware errors, reboot or power cycle your wireless router/modem. If you can access the network equipment, then follow these steps:

  1. Press the Power button to turn the router/modem.
  2. When it’s turned off, unplug the AC adapter from the power source.
  3. After 30 seconds to 1 minute, plug it back in and then press the Power button to turn it on again.

Wait for your phone to reconnect to the Wi-Fi network (is set automatically). Otherwise, manually reconnect to your Wi-Fi network. If that won’t work, then try the next possible solutions.

Second solution: Soft reset your phone then restart your Wi-Fi connection.

What you’re experiencing could be just a random software issue on the phone that affects its Wi-Fi functions. To rule this out, performing a soft reset on the phone can help. Here’s how to perform a soft reset on the Xperia XZ Premium:

  1. Press and hold down the Power button until the menu opens.
  2. Tap Restart. Doing so will trigger the phone to shutdown and restart automatically.

After the phone reboots and the problem continues, toggle the Wi-Fi switch off and then on again. This will help refresh the phone’s Wi-Fi connection. Here’s how:

  1. Tap to open Settings app.
  2. Select Network & Internet.
  3. Tap Wi-Fi.
  4. Tap the Wi-Fi slider to turn the feature off. After a few seconds, tap the slider again to turn Wi-Fi back on.

Wait until the phone reconnects to your Wi-Fi network and then test to see if the problem is already fixed.

Third solution: Reset APN/network settings on your phone.

Network errors can also be a direct outcome or immediate symptom of incorrect network configurations on the phone. This can be the underlying cause if the problem started after altering some settings on the phone or after installing a new system update. Some updates would override the phone’s settings when implemented. As resolution, try to reset the APN or network settings on the phone to restore the default or original network configurations and then manually configure options accordingly. Here’s how to reset APN/network settings on the Xperia XZ Premium smartphone:

  1. Tap to open Settings app.
  2. Select Network & Internet.
  3. Tap the Menu icon (three vertical dots) to view more options.
  4. Tap to select Network settings reset.
  5. Then tap RESET SETTINGS to confirm.

Reboot your phone when the reset is complete and then continue to set up your Wi-Fi network properly.

Fourth solution: Update phone software to the latest version.

Keeping the phone’s software up-to-date is recommended to keep the device at its optimum performance and free from random glitches and errors. Updating the phone wirelessly or via over-the-air won’t be a good option since your device doesn’t have a stable Internet connection. In that case, you need to update your device manually. If you have the Xperia Companion software installed on your computer, then try to check for and install the latest software update for your phone. Download and install Xperia Companion on your Windows or Mac computer.

Once you have the software installed, connect your Xperia XZ Premium smartphone to your computer using the supplied USB cable. When your device is connected, open the Xperia Companion software on your computer then wait until it reads your phone. Then follow the onscreen commands to check for the latest software version available to download and install.

You can visit Sony Mobile Support site then follow the given instructions and provided link to download the Xperia Companion software on your computer.

Fifth solution: Reset your phone to its factory defaults (master reset).

If your Xperia XZ Premium still keeps disconnecting from Wi-Fi after exhausting all prior solutions, then you may have to consider performing system resets. There may be some fatal system errors that caused the phone’s network system to fail or become unstable. One of the best possible solutions to deal with such errors is a master reset or factory data reset. This will erase everything from the phone including complex errors that cause wireless connectivity issues. But before you do so, back up all your important files for safekeeping. Then follow these steps to factory reset/master reset your Xperia XZ Premium smartphone:

  1. Tap to open Settings app.
  2. Go to System.
  3. Select Reset.
  4. Tap Factory data reset.
  5. Tap Reset phone.
  6. If prompted, enter your screen lock pattern, password, or PIN to continue.
  7. Tap Erase everything to confirm.

After the reset, your phone will restart automatically and then restores the factory defaults. To use your device again, you need to set it up as new. Just follow the onscreen instructions or setup wizard to complete the entire process. Be sure to properly set up Wi-Fi and connect to your Wi-Fi network using the correct network credentials.

Other options

You may contact the manufacturer of your wireless router/modem and ask help on how to update the device firmware. Or you can escalate the problem to your Internet service provider/carrier so that they can double check the current status of your account and network services from their end. If it suddenly occurs on your Xperia XZ Premium phone to experience Wi-Fi connection drops without making any changes to its settings or installing new apps, then the problem could be due to a network outage. In that case, you don’t have to do anything but to wait until the outage is over and the network services are back up and running again.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Sony Xperia XZ Premium smartphone that is stuck on black screen of death or BSOD [Troubleshooting Guide]

One of the dreaded issues transpiring on various mobile devices is the so-called BSOD or black screen of death. This is when the device suddenly crashes and gets stuck on a black screen. Sometimes, people would mistakenly thought of it as power issue like when the device has completely run out of power and no longer able to power up unless it’s charged. There are also other instances when the phone system crashes and refuses to power on as it’s not able to charge.

In this case, the problem could be due to a bad battery or damaged charger. Meanwhile, when the phone is stuck on black screen of death, it may still have power or even running but is stuck on black display. This usually occurs when complex system errors exist and trigger the operating system to crash and stop working. So it’s like your device is frozen on black screen. For as long as no hardware damage is present, the problem can still be remedied at home.

The methods I’ve explicated below are in fact, among the suggested workarounds and potential solutions. That said, feel free to refer to this troubleshooting guide whenever you’ll bump into a similar issue on your Sony Xperia XZ Premium smartphone that’s stuck on black screen of death.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Xperia XZ Premium that’s stuck on black screen of deat?

Before you start applying any of the given solutions below, try to remove any SD card from the phone. Sometimes, a device suddenly acts up due to SD card data corruption. This is usually among the transpiring symptoms of malware and virus infection to any of the saved files in the SD card. That said, unmount and then remove the SD card from the phone. If the symptoms reoccur without any SD card inserted, then you can go ahead and troubleshoot software problems on your phone. Otherwise, manage your SD card contents or re-format your SD card instead.

First solution: Force restart your phone.

The first possible solution to try is a force restart. This should be enough to deal with random system crashes due to minor data corruption. Your device could end up frozen on black screen because of errant applications. That said, you will need to force your device to reboot. Here’s how a force restart is done on your Xperia XZ Premium smartphone:

  1. Press and hold the Power button and Volume Up button simultaneously for a few seconds.
  2. Release both buttons when the phone power cycles or restarts.

Similar to a soft reset, a force restart doesn’t affect any saved data on the phone’s internal memory thus you don’t have to worry of losing critical files from doing so.

Second solution: Charge then force restart.

To make sure that the problem isn’t due to an empty battery, plug your phone into the charger and let it charge for at least 30 minutes. Also ensure that your phone is able to charge, or else you would need to deal with charging problem first. After 30 minutes of charging, your device should have accumulated enough power to boot up. That said, do a force restart while your phone is charging. Doing so will help clear any running apps including those that have gone rogue and triggered the system to crash and get stuck on black screen.

If the phone is able to boot up, then perform the next workarounds to further clear out software issues on the device. If it still doesn’t turn on, then you’re most likely dealing with hardware damage and so your phone needs service.

Third solution: Locate and manage rogue apps.

We can’t set aside rapid battery draining from the underlying causes. That said, check and view the battery usage details on your phone to determine if certain apps are causing massive power consumption, which could be the main reason why the device suddenly shuts down and refuses to turn on. Here’s how to access and view battery usage details on your Xperia XZ Premium smartphone:

  1. Go to Settings.
  2. Tap Apps & notifications.
  3. Select App info.
  4. Navigate to the Battery section then select an app to view its battery consumption.

If you see any app that’s using up much power in a certain period of time, then that app needs to be managed. Install pending app updates can be considered among the options to fix rogue apps that caused rapid battery draining problems. To manually check for and install pending app updates on your Xperia XZ Premium device, follow these steps:

  1. Tap to open the Apps screen.
  2. Scroll to the right then tap Play Store.
  3. Tap the Menu icon (three vertical lines) on the upper-left side of Google Play.
  4. Go to My apps & games.
  5. Select the Updates tab to view the list of apps with pending updates.
  6. To update individual apps, tap the Update button next to the name of the app.
  7. To update all apps at once, tap the Update All button on the upper-right of the screen.

If that doesn’t work, then you may have to uninstall or reinstall the bad app on your phone.

After uninstalling or re-installing the application, restart/soft reset your phone to dump errant cache and clear its internal memory. This helps the device to perform better and smoother.

Fourth solution: Update phone software to the latest version.

Installing the latest system update on your phone is also among the potential solutions to random software issues inflicted by malwares and system bugs. Aside from bringing in new features, updates also embed fix patches to get rid of system glitches for security enhancement and optimization. To manually check for and implement new software updates, your phone must have strong and stable Wi-Fi Internet connection, at least 50 percent battery and sufficient memory space. Once you’ve got all these requisites checked, follow these steps:

  1. Go to Settings.
  2. Select System.
  3. Tap on Software update.
  4. If a system update is available, tap CONTINUE then tap INSTALL NOW to start installing the update file.

Follow the rest of the onscreen prompts to complete the update download and installation process. When the update is completely installed, reboot your phone to apply the new system changes and refresh the apps and operating system itself.

Fifth solution: Factory data reset/master reset your phone.

Performing a master reset or factory data reset is usually the last possible solution to try if all else failed to solve the problem. Your device might have obtained more intricate system errors that need more advanced solutions including a full system reset. Should you wish to try it, back up all your important files for safekeeping. A master reset will delete everything from the phone including personal information saved on the internal memory. Once you’re files are backed up, follow these steps to master reset your Xperia XZ Premium smartphone through settings:

  1. Open the Settings app.
  2. Tap System.
  3. Scroll to and tap Reset.
  4. Select Factory data reset.
  5. Then tap Reset phone to continue.
  6. If prompted, enter your screen unlock pattern, password, or PIN.
  7. Then tap Erase everything to confirm reset.

More complex software errors are usually rectified by a factory data reset or master reset, hence software-related issues are likewise resolved in the process. If the problem persists after performing a master reset, then it’s time to seek a phone technician’s hardware expertise.

Other options

Visit the nearest Sony Mobile service center in your place and seek help from an authorized technician if none of the prior solutions fixes the problem and that your Xperia XZ Premium smartphone is still stuck on BSOD or black screen of death. In this case, you’re most likely dealing with a hardware issue, which needs physical repair. Meanwhile, if your device suddenly gets stuck on black screen after installing a system update, then a bad update is at fault thus the problem must be escalated. You may contact your device carrier or Sony Mobile support to report the issue for further assistance and recommendations.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Sony Xperia XZ Premium smartphone that is running very slow, slow performance issue [Troubleshooting Guide]

Mid-range and high-tiered smartphones would eventually slowdown from wear-and-tear. Even the ones that packed a bulky storage can succumb into performance degradation from constant usage. And this is when performance issues start to surface. Among the first common symptoms to emerge include but not limited to sluggish or slow performance, random app crashes, frozen display, and random restarts, to name some.

The solutions I’ve mapped out below are used to deal one of these issues and that is on slow or sluggish performance affecting the Sony Xperia XZ Premium smartphone. Read on to find out what possible solutions to try in order to clear out software issues that caused the device to slow down and get it to perform better and faster again.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Sony Xperia XZ Premium that’s running very slow?

Before troubleshooting software errors on the phone, check the current status of your phone’s internal memory. If the available storage space is less than 1GB, then that denotes that need to free up some space.

First solution: End all background apps then perform a soft reset.

Background apps are useful in terms of multitasking. Keeping frequently used apps running in the background allows you to switch between apps by simply flipping the app previews. However, these apps can also cause the phone system to slow down especially when any of them crashed or get corrupted. Background apps often get corrupted after installing a system update. As remedy, simply clear all or end all background apps and then soft reset your Xperia XZ Premium smartphone with these steps:

  1. Press the Recent apps button (square figure) from the home screen.
  2. Select the Active apps icon.
  3. Select End next to the required application.
  4. Alternatively, tap the End All button to clear all running apps at once then tap OK to confirm.

After clearing all background apps, perform a soft reset on your Xperia XZ Premium with these steps:

  1. Press and hold the Power button for a few seconds.
  2. Release the button when the menu options appear.
  3. Tap Power off and then tap OK. Your phone will then shut down.
  4. After 30 seconds, press and hold the Power button again until the phone reboots.

Allow your device to finish restarting then see how it works afterwards. If it’s still performing very flow, move on and try other possible solutions.

Second solution: Delete unwanted apps and contents.

Memory problems like when the phone’s internal memory is shrinking may also be the main reason why your device is performing slower than it should. In fact, sluggishness is just one of the many symptoms of memory-related issues among smartphones. To make sure this isn’t the underlying cause, check the current memory status of your Xperia XZ Premium smartphone. If the phone’s internal memory is significantly low, then free up some space by deleting all unwanted apps and old files you no longer use from your device.

  • To check the available memory of your phone, go to Settings-> Storage menu. Then review the current memory status and other relevant details.

Aside from deleting unwanted files, moving or transferring some important files from your phone to an external storage media like SD card can also be considered an option.

You can also use Smart Cleaner to improve your device performance by automatically optimising storage and memory based on frequency of app use.

  • To enable Smart Cleaner on your Xperia XZ Premium, go to Settings-> Assist-> Smart Cleaner, then drag the slider to enable the feature.

To uninstall unwanted apps, follow these steps:

  1. Tap to open the Apps screen.
  2. Tap Play Store.
  3. Slide your finger from left to right.
  4. Go to My apps & games.
  5. Tap INSTALLED.
  6. Select the app you want to remove or uninstall.
  7. Tap UNINSTALL then OK to confirm.

Forcing the phone to shutdown and reboot can also help clear some space of your phone’s internal memory and improve performance.

Third solution: Update apps on your Xperia XZ Premium smartphone.

There are instances when you think that the phone is slowing down but actually it’s only slowing down when using a certain app. In this case, the problem is isolated to an application. This is usually what happens when the app is misbehaving or corrupted. To remedy the problem, installing the latest update for that app is recommended. Here’s how to check for pending app updates and manually update apps on your Xperia XZ Premium smartphone:

  1. Tap to open the Apps screen.
  2. Scroll to the right then tap Play Store.
  3. Tap the Menu icon (three vertical lines) on the upper-left side of Google Play.
  4. Go to My apps & games.
  5. Select the Updates tab to view the list of apps with pending updates.
  6. To update individual apps, tap the Update button next to the name of the app.
  7. To update all apps at once, tap the Update All button on the upper-right of the screen.

Reboot/soft reset your phone once all apps are finished updating.

Fourth solution: Update phone software to the latest version.

Aside from app updates, installing the latest system update for your Xperia XZ Premium can also help improve and optimize its performance. If you haven’t yet updated your device software to the latest version, then this is the right time to do it. Just make sure your phone has Internet access, sufficient memory space, and battery life. To get started, check your phone’s current software version with these steps:

  1. Go to Settings.
  2. Tap System.
  3. Tap About phone.
  4. Tap Build number.

A refresh icon will show up in the status bar when a software update is available. To download and install the new system update, continue with these steps:

  1. Open the notification panel by dragging the status bar downwards.
  2. Then scroll down and select the desired system update.
  3. Tap on Download to start downloading the new update on your phone.
  4. Wait until the download is complete.
  5. Open the Notification panel then tap Install. The new update installation will then commence.
  6. Follow the onscreen instructions to complete the update installation.

Alternatively, you can navigate to Settings-> System-> Software update menu. If a system update is available, tap CONTINUE then tap INSTALL NOW to start installing the update file.

Before you download the update, make sure your phone has ample of memory storage space and at least 50 percent battery. A strong and stable Internet connection through Wi-Fi is also necessary.

Fifth solution: Master reset/factory data reset.

The last ultimate solution to consider if all prior methods failed to fix the problem is a master reset or factory reset on the phone. This will erase everything from the device including errant files, corrupted data, downloaded apps, and other personal files stored on the phone’s internal memory. In short, you will lose critical data in the process. On the positive note, your phone will have a totally clean fresh start as if it’s new. Before you proceed, back up all important data to an external storage media for safekeeping. Then follow these steps to reset your Xperia XZ Premium to its factory defaults:

  1. Tap Settings.
  2. Go to System.
  3. Select Reset.
  4. Tap Factory data reset.
  5. Tap Reset phone.
  6. If prompted, enter your screen unlock password, PIN, or pattern to continue.
  7. Then tap Erase everything to confirm reset.

Allow your phone to finish resetting and then reboots automatically when done. After it reboots, you can continue with the initial setup process and set your phone as new. Software-related performance issues should already be cleared at this point. Otherwise, hardware repair is needed.

Other options

If you’re using a microSD card, try to unmount then remove the SD card from your device. Corrupted SD card files can also affect the overall performance of the phone, so it’s also imperative to rule that out.

Service may be considered among the last options if your Xperia XZ Premium started to slow down after it was dropped or exposed to liquid. In that case, there is a chance that it has obtained some sort of physical or liquid damage, which needs repair. Otherwise, report the issue to your device carrier so they can give further recommendations.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Sony Xperia XZ3 smartphone that suddenly won’t connect to Wi-Fi [Troubleshooting Guide]

Wireless connectivity issues can come with various symptoms from slow Internet connection, to Wi-Fi drops or no Internet connection at all. Any of these symptoms can occur on your phone at any time unexpectedly. Many factors can cause Wi-Fi problems in mobile devices. Among the usual triggers are network outages, server downtimes, incorrect network settings, faulty updates, and corrupted Wi-Fi firmware.

In worst cases, the problem can be attributed to hardware damage like a damaged Wi-Fi component on the phone or busted router or modem in use. Tackled in this post is a similar issue affecting the Sony Xperia XZ3 smartphone. Read on to find out what to do if suddenly, your Xperia XZ won’t connect to Wi-Fi.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Xperia XZ3 that won’t connect to WiFi

Before you begin troubleshooting wireless connectivity problems on your phone, try to move your device closer to the Wi-Fi access point or your wireless router/modem. If necessary, try to move your wireless router/modem away from any possible obstruction or interference. Also make sure that the Wi-Fi signal strength in the status bar of your phone is full. If there is no signal or the signal is low, try to move closer to the Wi-Fi router/modem.

Finally, don’t cover the Wi-Fi antenna area of your phone (upper-left side of the phone). If you’ve already done all that but still your phone won’t connect to Wi-Fi, then try these workarounds to deal with software errors on the phone that may have halted Wi-Fi functions.

First solution: Reboot/soft reset your phone.

The simplest possible solution you can try first would be a soft reset on the phone. This helps clear minor software glitches that may have caused network conflicts and minor Wi-Fi problems on the phone. Here’s how to perform a soft reset on your Xperia XZ3 smartphone:

  1. Press and hold down the Power button for a few seconds and then release when the menu opens.
  2. Tap Restart.
  3. Your phone then restarts automatically.

Alternatively, you can force your phone to restart by pressing and holding down the Power button and the Volume Up button simultaneously for about 6 seconds. When your phone vibrates, release the buttons. Your phone then restarts.

Both these methods won’t affect any saved data on the phone storage.

Second solution: Forget/delete Wi-Fi network from your phone.

When the Wi-Fi network gets corrupted, it won’t be able to work as intended. Faulty updates are usually the trigger. And this may be the reason why your phone is unable to connect to Wi-Fi. To clear out network errors, you may need to delete or forget the Wi-Fi network profile in use. Here’s how to it’s done:

  1. Swipe down the Home screen to open the notification panel.
  2. Select Settings.
  3. Navigate to Network connections then tap Wi-Fi.
  4. If Wi-Fi is off, tap to enable it.
  5. Select the Wi-Fi network profile that you want to delete.
  6. Then tap Forget.

The select Wi-Fi network profile will then be erased from the phone. Restart your phone then set up your Wi-Fi network then reconnect.

Disabling the smart network switch feature on your Sony Xperia XZ3 can also help prevent your device from getting an unstable wireless connection.

  • To do this, enable Mobile Data on your phone then go to Menu-> Settings-> Wireless-> Smart network switch.

Remove the check from the box next to this option to prevent your device from automatically switching between Wi-Fi and mobile data network.

Third solution: Toggle Wi-Fi, Airplane Mode off and on.

This is another simple old trick that has done wonders to many smartphone owners who have encountered Wi-Fi connectivity issues. Turning Wi-Fi off and then back on helps clears minor network errors and refresh Wi-Fi connection on the phone. So here’s what you should do then:

  1. Tap Settings.
  2. Navigate to Network & Internet.
  3. Tap Wi-Fi.
  4. Tap the Wi-Fi switch to disable Wi-Fi for a few seconds and then tap the switch again to enable Wi-Fi.

Aside from Wi-Fi, toggling the Airplane Mode switch on and off also does the same positive outcome. Turning Airplane mode on automatically turns off wireless connectivity features on the phone and turning it back on re-enables these features. Thus, it’s like restarting your phone’s Wi-Fi Internet connection.

  • To do this, go to your phone Settings-> Airplane, then toggle the switch to turn the feature on and then off again. You can also access the Airplane mode settings through the notification center. Just toggle the Airplane mode icon on and off.

Don’t forget to test your Internet connection after applying these workarounds and see if the problem is fixed.

Fourth solution: Reset APN/network settings on your phone.

Network settings errors are also among the underlying causes. This is usually what happens after making modifying network settings and options but ended up to an error. The same thing can occur after installing an update that overrides network settings automatically. To clear these errors, resetting the APN or network settings back to defaults can help. Here’s how to reset network settings on your Xperia XZ3:

  1. Tap Settings.
  2. Go to Network & Internet.
  3. Tap the three vertical dots or Menu icon.
  4. Select Network settings reset option.
  5. Tap RESET SETTINGS to confirm.

Your phone will then start clearing data connections and then restores the default network configurations on the phone.

After the network settings reset, reboot your phone to apply the new changes and then re-attempt to connect to Wi-Fi.

Fifth solution: Factory data reset/master reset your phone.

Among the last possible solution you can try on if all else failed to fix the problem would be a factory data reset or master reset. This will erase everything from the phone system including complex network errors that prevent your device from establishing Wi-Fi network connection. This however will likewise result to data loss. Should you wish to continue, back up all important data saved on the internal memory of your phone to an external storage media or your computer. Once you’re done with the backup, perform a factory data reset with these steps:

  1. Tap Settings.
  2. Go to System.
  3. Select Reset.
  4. Tap Factory data reset.
  5. Tap Reset phone.
  6. If prompted, enter your screen unlock password, PIN, or pattern to continue.
  7. Then tap Erase everything to confirm reset.

Your phone will then start wiping all data and then restores the factory defaults. This won’t revert your device to the earlier Android version.

Other options

Reach out to your Internet service provider or carrier for further assistance in performing more advanced troubleshooting methods to deal with more complicated Wi-Fi problems. You can ask them about IP address settings or how to use static IP Address. They can also reset or re-provision your wireless router/modem from their end, if needed.

If you suspect that the problem is hardware-related, then take your phone to the nearest Sony-authorized service center instead. You can also contact the manufacturer or your wireless router/modem and ask them on how to change the router channel settings. They can also help you in updating the router/modem firmware. Like any other electronic devices, the router/modem firmware also succumbs into minor data corruption, which could lead to Wi-Fi problems on the connected devices.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.