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What to do with your Samsung Galaxy S9 with Black Screen of Death after the Android 9 Pie update?

The black screen of death can either be a very minor issue or a very serious one depending on how it started. It may occur to entry-level devices and even to high-end phones like the Samsung Galaxy S9. In fact, we’ve received quite a lot of complaints from our readers regarding this problem. According to them, their phones would no longer respond after they updated it to Android 9.0 Pie.

Some would say the update is bad but majority of those who updated their devices actually don’t have issues. So, this could be just an isolated problem and we have to address it in this post as we have readers who asked for our help. In this article, I will walk you through in troubleshooting your Galaxy S9 that’s stuck on the black screen after the Android Pie update. Continue reading as this post may be able to help you.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Here are the things you need to do if your Galaxy S9 is stuck on the black screen of death after being updated to Android 9.0 Pie…

Try doing the forced reboot. Most of the time, the common reason why the phone gets stuck on the black screen is due to a firmware crash. It’s a very minor issue but will leave your phone unresponsive unless you do something to fix it. The thing is, the device won’t respond when you press the power key or connect it to the charger. This leaves users to think that the problem is with the hardware when in fact, it’s only with the software. With that being said, the best thing you can do about it is this:

  • Press and hold the volume down button and the power key at the same time for 10 seconds or more.

This will restart the phone like the normal reboot but its memory will be refreshed and all its apps and services reloaded. If it was indeed due to a system crash, then your phone should already be booting up by now. If it’s still not responding, then try doing this instead:

  1. Press and hold the volume down button.
  2. While holding down the volume down button, press and hold the power key.
  3. Keeps both keys held down together for 10 seconds or more.

As you can see, it’s actually the same as the first procedure only that this time we’re making sure you’re doing the procedure correctly because doing it otherwise won’t give you similar outcome. If your phone is still not responding after this, however, then try the next procedure.

Connect phone to charger and force restart it. Another possibility we need to rule out is that the battery could have been totally drained. While it’s not really an issue, there are times when a simple battery drain would lead to a system crash as some services, apps and hardware components may not be properly shut down when the phone suddenly turns off once the battery is depleted. In this case, you will be dealing with a couple of very minor issues that both result to an unresponsive device. To address this, here’s what you’re going to do:

  1. Plug the charger to a working wall outlet.
  2. Connect your Galaxy S9 to its charger using the original cable.
  3. Regardless whether your phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
  4. Now while the phone is connected to the charger, press and hold the volume down button.
  5. While holding down the volume down button, press and hold the power key.
  6. Keeps both keys held down together for 10 seconds or more.

Based on personal experience, this will fix the problem. But if not, then try the next procedure.

Try rebooting your phone in recovery mode. The recovery mode is the fail-safe for almost all Android devices including your Galaxy S9. Even if the device has a serious firmware issue, it may still be able to run in this mode. So, you should try it because if successful, you may proceed to doing the master reset which will fix this problem. Here’s how it’s done:

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  4. Press Power button to select.
  5. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  6. Press Power button to select and start the master reset.
  7. When the master reset is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After doing all these and the phone is still not responding, then it’s time you brought it to the shop so that a technician can check it up for you.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Facebook Messenger won’t work on Samsung Galaxy S9 with Android 9.0 Pie

Facebook and its Messenger are being updated regularly. When a major firmware update is rolled out, you can always expect that an update for said apps will follow suit to address possible problems. We have readers that own the Samsung Galaxy S9 who reported that the Messenger app starts to crash or won’t work after the phone has been updated to Android 9.0 Pie.

I will address such problem in this post. I personally encountered similar issues in the past and I know that it’s not really that serious. So, I will share with you the solutions that will work in this problem. If you’re one of the owners of this device and are currently having similar problem, continue reading as this article may be able to help you one way or another.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Here’s what you should do with your Galaxy S9 with Messenger app that’s not working after the Android Pie update…

  1. Force restart your phone first.
  2. Try to update the Messenger and Facebook itself.
  3. Clear its cache and data.
  4. Uninstall Messenger and then reinstall it.

When it comes to troubleshooting a problem caused by applications, it’s recommended that you begin the process with a reboot. However, I suggest you perform the forced restart as it’s way more effective than the normal restart. To do this, press and hold the volume down button and the power key at the same time for 10 seconds or more. This will restart the phone like it normally does but its memory is refreshed and its apps and services reloaded. This procedure often fix software-related problems. So, after doing this, open Messenger and see if it still crashes or not. If it still does, then try the next procedure.

Open the Play Store and then go to My Apps. From there, you will see a list of apps that have available updates. Try to see if the Messenger is among them as well as the Facebook app. Or better yet, update every app that’s on that list to make sure everything in your phone is running the latest version. After this, open Messenger to see if the problem still occurs. If it still does or if there’s no available update for Facebook and Messenger, then move on to the next solution.

Try resetting the app by clearing its cache and data. You can do so in the Settings and under the Application Manager. This will delete and replace the cache created by the system as well as the necessary data files used by the system and app whenever it’s open. Most of the time, this procedure will fix app issues like this so you should try it. However, if the app still crashes after doing this method, then you have no other choice but to uninstall it, reboot your phone and then reinstall it from the Play Store. This will make sure that you are running the latest version of the app. As far as this problem is concerned, these are all the things you have to do to fix it. There’s no need to do the factory reset.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Facebook app starts to crash on Samsung Galaxy S9 Plus running Android 9.0 Pie

Major firmware updates like recently rolled-out Android 9 Pie for the Samsung Galaxy S9 Plus often bring fixes to problems but there are also times when other issues occur, albeit minor in nature most of the time. Some owners of said device reported that the Facebook app started to crash following the installation of the new update.

App crashes after an update isn’t really a serious issue although they really be very annoying especially you often use the app that’s hit by the problem. In this case, it’s a pre-installed application so we really just can’t remove it from the phone and reinstall it. Nonetheless, there are things you can do to try and fix it and that’s what I’m going to share with you in this post. So, if you’re one of the owners of this phone and are currently being bugged by a similar issue, continue reading as this post may be able to help you one way or another.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

Now, here are the things you need to do if Facebook crashes on your Galaxy S9 Plus after downloading Android Pie…

  1. Force restart your phone first.
  2. Find out if there’s an update for the app.
  3. Clear the cache and data of the app.
  4. Factory reset your phone.

If it’s the first time you encountered the problem, the first thing you need to do is reboot it or perform the force restart procedure. It will refresh your phone’s memory as well as reload all its apps and services and doing this may save you from a lot of trouble. So, press and hold the volume down and power keys together for 10 seconds or more. Your device will reboot like it normally does but it’s memory should already be refreshed once it becomes active. After which, try using Facebook to see if it still crashes.

Another things you must try if the forced reboot doesn’t help is to find out if there’s an update available for it. Open the Play Store and then go to My Apps. From there, you would be able to see which apps needs to be updated. If Facebook is one of them, then that could be the fix for this problem. Update the apps and see what happens after that.

Next is to reset the app back to its default settings by clearing its cache and data. Again, Facebook is one of the pre-installed applications and you cannot uninstall it like any other third-party apps. So, resetting it is your best shot in fixing this problem. Don’t worry, none of your pictures or files will be lost if you did this.

After clearing the cache and data and the app continues to crash, then you have no other choice but to reset your phone. This will surely fix the problem but you will have to go through all the hassle of moving your important files and data to the SD card or computer as they will be deleted and you may no longer retrieve them after the reset if you didn’t do that. So, after the backup, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

You can now use Facebook properly.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S9 Plus turned off and won’t turn on after updating to Android 9.0 Pie

When a high-end device like the Samsung Galaxy S9 Plus turns off by itself and won’t turn back on, the problem could either be with the firmware or the hardware and it could be a minor or very serious one. Some of our readers contacted us about this problem that reportedly started after the Android 9.0 Pie update. Could it be that the Pie update is bad?

As the owner, the least you can do is troubleshoot your phone and see if you can make it work like before again. But here’s the thing, as long as the phone doesn’t have physical or liquid damage, you can almost expect that it’s just a minor issue. So, if you’re one of the owners of this phone and are currently facing similar problem, continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

Here are the things you can do if your Galaxy S9 Plus turned off after updating to Android Pie and won’t turn back on…

  1. Perform the Forced Reboot procedure.
  2. Connect phone to the charger and force restart it.
  3. Try starting it up in recovery mode.
  4. Bring phone to shop so tech can check it for you.

After a major firmware update, the cache and other system files may become corrupt or no longer compatible with the new firmware. It may result to a system crash and leave your phone unresponsive. While it may seem like a serious hardware problem, in reality it’s not. It’s actually just a very minor firmware issue that you can fix in a matter of seconds. With that said, the first thing you must do is the Forced Reboot procedure:

  • Press and hold the volume down button and power key for 10 seconds or more.

Your phone may boot up after doing this but if not, then try this instead:

  1. Press and hold the volume down button and don’t let it go yet.
  2. Now, press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

It’s actually the same as the first procedure only that we’re making sure you’re doing it correctly. If the phone is still not responding after this, then try doing this:

  1. Plug the charger to a working wall outlet.
  2. Connect your phone to the charger using the original USB cable.
  3. Regardless whether your Galaxy S9 Plus shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
  4. Now, perform the forced reboot again by pressing and holding the volume down and power keys at the same time for 10 seconds.

Most of the time, if the problem is due to a firmware crash, these procedures will fix it. However, if the phone is still not turning on after doing these, then you must try running your phone in recovery mode and perform a master reset if you can successfully make it to boot up.

It’s possible that it’s just a firmware issue and even if it’s serious, the phone would still be able to boot up in recovery mode as it’s the fail-safe for almost all Android devices. Here’s how to run the phone in recovery mode and perform the master reset:

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  4. Press Power button to select.
  5. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  6. Press Power button to select and start the master reset.
  7. When the master reset is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If your phone is still not responding after this, then it’s time to bring it to the shop as it’s probably a hardware problem that occurred after the update.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Samsung Galaxy Note 9 screen starts to flicker after the Android 9.0 Pie update

Screen flickering issues can either be due to a minor firmware problem or a serious hardware issue involving the display itself. Some owners of the Samsung Galaxy Note 9 reported that shortly after they updated their phones to Android 9.0 Pie, the screen started to flicker. Assuming that there’s no sign of physical or liquid damage, it’s most likely due to a software-related issue.

So, in this post, I will walk you through in troubleshooting your Note 9 with a screen flickering issue. If you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

The following are things you can do if your Galaxy Note 9 has a screen flickering issue after the Android Pie update…

  1. Run your phone in Safe Mode and continue using it.
  2. Uninstall third-party apps that may be causing the problem.
  3. Wipe cache partition to delete and replace old system cache.
  4. Factory reset your phone.

You have already rebooted your phone many times but if still not, then try that and see if that improves your phone’s performance or get rid of the flickering. If not,then try running your device in safe mode to temporarily disable all third-party applications. There are times when third-party apps cause the screen to flicker especially CPU- and GPU-intensive ones. This is how you restart your Note 9 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Assuming the screen flickering issue doesn’t occur in this mode, the next thing you have to do is find out which of your apps is causing the problem and uninstall it. That should take care of the problem.

However, if the issue continues even in safe mode, then you have to delete the old system cache so that it will replaced with a new one. You can do so by running your phone in recovery mode and wiping the cache partition. Android will automatically create a new cache for the new firmware. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

It will take a little while for your phone to boot up as the cache is being rebuilt. Once it becomes active, try to see if the flickering continues and if so, then you have to backup your files and data and then factory reset  your phone. It’s necessary at this point to rule out the possibility that it’s just a firmware-related concern. So, take time moving your important files over to your SD card, computer or to the cloud. After that, remove your Google account from your phone and then follow these steps to reset your device:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

If the problem continues after the reset, bring your phone to the shop so the technician can check it for you.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy A9 that can’t send or receive text messages?

A smartphone that packs a really impressive hardware specs like the Samsung Galaxy A9 shouldn’t have issues performing the most basic function mobile phones are designed for–text messaging. However, it seems like some users have encountered problems sending and receiving text messages or SMS.

So, in this post, I will walk you through in troubleshooting your Galaxy A9 that has a problem doing this very simple task. It’s a very annoying problem as it often occurs when you badly need a message but don’t worry, as it’s often a very minor issue and it doesn’t necessarily mean a hardware problem. If you’re one of the owners of this phone and are currently having similar issue, continue reading as this post may be able to help you.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

This is what you’re going to do if your Samsung Galaxy A9 can’t send or receive text messages…

  1. Force restart your phone first.
  2. Make sure your phone gets decent signal.
  3. Make sure there’s enough storage space left.
  4. Check the phone number you’re sending a text message.
  5. Call tech support.

If this is the first time you encountered this problem, then make sure to reboot your phone first. Or better yet, perform the forced restart procedure by pressing and holding the volume down button and the power key for 10 seconds or more. After this, try sending a text message to your own number to see if it goes through.

Check the signal indicator above the screen to see if your phone is getting a good signal in the area. There are areas wherein the signal intermittently gets lost and if you’re in such area, this problem may also happen intermittently, which means there are times you can send or receive text messages and times that you can’t or messages are received late. Aside from this, make sure the flight mode isn’t enabled. You will know it it’s turned on because you can see an airplane icon beside the signal indicator.

Assuming that it’s not about the signal, then make sure your phone still has enough storage left. You may have to free up some space by moving some files to your SD card or computer. After that, reboot your phone and try sending a text message to your number. You may also have to check the phone number of the person you’re sending a message to. Text messages aren’t sent if the phone number lacks one digit.

Lastly, you have to call your provider’s tech support if the problem continues after doing all these things. It’s because they can help you better in checking if your account is still in good standing or if you still have enough balance to use the service. You’ll also be advised if there’s an outage in the area or if there’s an issue with the tower.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to safely install Fortnite on Samsung Galaxy | Galaxy S7 Edge | Fortnite Mobile Android

Fortnite is one of the massively successful cross platforms games today. It is played by millions of players which includes a significant number of Android users. While the game has been released to almost all flagship Android devices, it is still not directly available on the Google Play Store at this time. This puts many unwitting users to use untrusted or even fraudulent sources for Fortnite installers. If you are concerned about security but don’t know how to get the game safely, you must head to their official site to do it.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

To install Fortnite on your Samsung Galaxy device, all you have to do is to follow the following steps.

  1. Open a web browser like Google Chrome and go to Fortnite.com. You will be redirected to Epic Games website.
  2. On Epic Games website, tap on GET FORTNITE.
  3. Then, tap on SAMSUNG.
  4. Download the installer.
  5. Tap on Install and Open.
  6. Once the installer has been downloaded, tap OPEN.
  7. Wait until the download is finished.
  8. After the download, open the game by tapping on LAUNCH.
  9. If there’s a patch that needs to be installed at this time, your device should download it. again, wait for it to finish.
  10. In order to start playing, the last step you want to do is to create an account if you don’t have one. Otherwise, sign in. That’s it! Enjoy playing Fortnite on your Samsung Galaxy device.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to restart Galaxy S7 Edge to Safe Mode

Sometimes, other third party apps may cause problems with other apps. To check if one of your apps is causing a problem on your Galaxy S7 Edge, you can boot it to safe mode. When on safe mode, your phone will not allow third party apps to run. It’s a great tool to use if you suspect that a downloaded app behind the trouble you’re in. Learn how to run your S7 Edge to safe mode below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

  1. Turn off the phone.
  2. Press and hold the Power key.
  3. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  4. Continue holding the Volume Down button until the device finishes rebooting.
  5. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your device is still problematic, repeat steps 1-4.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy Note9 Bluetooth won’t pair issue

Bluetooth trouble is often encountered when pairing. If your Galaxy Note9 can’t seem to pair with another Bluetooth device, you should troubleshoot the issue to know where it’s coming from. Follow our suggestions below on how to fix Bluetooth won’t pair issue on your Note device.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Causes for Bluetooth won’t pair issue

There are a number of possible reasons why your Note9 is having trouble connecting to another Bluetooth device. Below are some of the most common ones:

  • incompatibility issue
  • spacing or range between devices
  • low power
  • devices are not setup properly for pairing
  • interference
  • software glitch

Incompatibility between Bluetooth devices is real. Before you try doing some troubleshooting on your Galaxy Note9 or on the other Bluetooth device, it’s a good idea to know if there’s a chance that incompatibility is a factor. If both devices were able to pair up before, then you can skip this check. However, if it’s your first time to connect your Note9 to, say, your car’s Bluetooth, there’s a real chance that there exists an incompatibility issue between them.

Keep in mind that there’s no universal standard for Bluetooth devices. Car makers tend to use a third party Bluetooth system on their vehicles and sometimes, such systems can be outdated. While older Bluetooth devices may still be able to work with newer and regularly updated Bluetooth systems on phones, the profiles they use may not work 100%. This is the reason why some cars that use older Bluetooth may suddenly fail to pair or use previously working functionality when a phone gets an update.

Newer Bluetooth devices are designed to work with older Bluetooth versions but there may still be hiccups from time to time. Every manufacturer can’t support every Bluetooth device so there’s still a chance that something may not work right.

Phones like the Galaxy Note9 are Bluetooth Smart Ready, which means that it utilizes the latest Bluetooth 4.0 technology to connect to other Bluetooth Smart devices. If your Note9 fails to pair with your car or your Bluetooth device, it’s possible that such device or your car does not support Bluetooth Smart. Unfortunately, there’s nothing much that you can do about it and you must upgrade that device if you want to use your Note9 for streaming information.

Prepare the device to pair. This is basic. Before pairing, make sure that both devices are configured to receive each other’s request for pairing by turning them on. If only one device is powered on, the other one won’t obviously detect it. This may seem obvious but a lot of people dealing with Bluetooth pairing issue fail to check this. Depending on the device you’re trying to connect to your Note9, light indicators are the best way to know whether or not everything is set up.

Distance matters. Just like any other wireless device, proximity is a major consideration when pairing Bluetooth devices with your Note9. This may not be applicable for car Bluetooth cases but you should consider this if you are trying to deal with a much larger space like in a building or home. Most Bluetooth connections are only good if it’s within range of 30 ft. if you are working in a big house or building and there’s Bluetooth pairing issue, the distance between devices must be checked. Obstructions like glass, metal surfaces, thick, reinforced concrete walls can also significantly affect Bluetooth signal. When pairing, try to get both devices as close as possible.

Power issues. Older Bluetooth devices are notorious power hogs. While this is no longer the case with devices running Bluetooth 4.0, like the one on your Note9, the other device may be. This won’t apply to your car as it gets power straight from the battery but it can be the case for stand alone ones. Make sure that the device with the problem is connected to a charger or has enough battery level before pairing.

Check for signal interference. As mentioned briefly above, Bluetooth signals can become problematic if something affects it. Bluetooth is unregulated so there are many sources of interference that can affect its signals. If you seem to be having a problem pairing only in one particular place, that’s probably because there is another device that blocks or affects your Bluetooth signals. If you’re having an issue pairing your car with your Note9, try driving away from that location and that should fix it.

If you’re trying to work with a fixed Bluetooth device like a speaker in your home, there might be other factors to consider.

In some cases, wifi signals can also affect Bluetooth. If you have a portable wifi device, try turning it off to see if it makes a difference.

How to fix Bluetooth pairing issue on your Galaxy Note9

As far as troubleshooting on your device is concerned, these are the things that you can try:

Forced reboot. Refreshing the system is one of ways to fix temporary Bluetooth bugs. In this case, try to simulate the effects of a battery pull with these steps:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Reset network settings. Making sure that your Note9 has all the right network settings is important. You can do that by clearing the current network setup. Here’s how it’s done:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

Install updates. This is to lessen the chances of your device getting app and software bugs. Some network problems including Bluetooth errors may be coming from poor coding which only an update can fix. Make sure to keep Android and apps up-to-date.

Clear cache partition. Some forms of network errors and caused by a corrupted system cache. Try to clear your device’s cache partition to keep the system cache in good shape. Here’s what you need to do:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Factory reset your device. This is a bit extreme for a Bluetooth issue but if you suspect that there’s a problem with the software, you can wipe the device. To prevent losing your personal data, be sure to back them up ahead of time. You can follow this link on how to create a backup using Smart Switch.

Once you’ve secured your data, do these steps to factory reset your Galaxy Note9:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to clear app cache and app data on Galaxy S7 Edge

Android apps use a set of temporary set of files and other items in order to load or do tasks quickly. These files are called cache. Keep app cache updated is done automatically by Android and ideally, users don’t necessarily need to tamper with them. However, in some cases, apps may behave erratically due to a corrupted cache or data. If one of your apps appears to work slower or has become erratic lately, it’s probably high time to clear its cache or data. This tutorial will walk you through the easy steps to clear the cache and data of any app in your Galaxy S7 Edge.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to clear app cache on Galaxy S7 Edge:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Cache button.
  8. Restart your Galaxy S7 Edge and check for the problem.

 

How to clear app cache on Galaxy S7 Edge:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your Galaxy S7 Edge and check for the problem.

Hopefully, any of these two procedures will help in fixing whatever app trouble you’re in.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy Tab S4 “Not Registered On Network” error

This troubleshooting article gives you the details in fixing “Not Registered On Network” error on Galaxy Tab S4. If you are one of the unfortunate users to have this problem, don’t worry as the solutions are usually within your grasp.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

“Not Registered On Network” is one of the common errors that can occur on any smartphone. If your Galaxy tablet is unable to connect to mobile data because of this error, or if it’s having a hard time using any of its network functions because of this bug, learn what you can do below.

Simulate a “battery pull.” Restarting the system should be the first thing to do in this case. Many temporary network bugs are fixed by doing this simple step. If you haven’t tried doing this yet, here’s what you must do:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

This procedure simulates the effects of physically disconnecting the battery. Your device has a non-removable battery pack so this is the alternative to the old way of restarting a frozen or erratic device. This also works at times for many network issues so hopefully this helps. If nothing changes though, proceed to the next steps below.

Check for on-going network issue. If “Not Registered On Network” error happens all of a sudden, it’s possible that it may be the result of a service disruption. If you have other phones on the same network, try to see if they also show a similar error. If multiple phones are unable to connect to your network, what you can do is to simply wait for the problem to be fixed. In some cases, a carrier may intentionally disable their cellular services to comply with security requests from the government. In other cases, an unexpected outage may be to blame. As an end user, there’s nothing much that you can do about that.

Reset network settings. At other times, “Not Registered On Network” bug can be due to a device network settings not properly configured. To ensure that your Galaxy Tablet has all the correct settings, try resetting its network settings with these steps:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset Network settings.
  5. Tap RESET SETTINGS button to confirm.
  6. Restart your S8 and check for the problem.

Check SIM card. Sometimes, “Not Registered On Network” bug can also be caused by a fault in a SIM card. To check, you can either insert another working SIM card from your carrier, or you can insert your SIM in another compatible phone. Either way should help you check the health of the card, or whether it’s functional or not. Make sure to do the following:

  1. Turn off your phone.
  2. Remove the SIM card carefully.
  3. Wait for at least 10 seconds before turning the phone back on.
  4. Then, re-insert the SIM card and check for the problem.

Observe on Safe Mode. Another possible reason for this error is a bad app. Some poorly coded app may be interfering with Android or its functions. To see if network settings is affected by a third party app, run the phone to safe mode. In Safe Mode, no third party apps will be allowed to run. So, if there’s no “Not Registered On Network” error while your Note9 is on safe mode, that’s a sign that a bad app must be the cause. Here’s how to restart your phone to Safe Mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your device is still problematic, repeat steps 1-4.

Reset app preferences. In some cases, apps may encounter problems if one or a number of default or core system apps and services are disabled. To ensure that all your apps have access to defaults apps, do the steps below:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S9 and check for the problem.

Factory reset. Should nothing change at this time, consider wiping the phone to return all software settings to their defaults. Make sure to back your personal data up ahead of time. Follow the steps below to factory reset your phone:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Contact network operator. This is the final troubleshooting step for you. Not all network troubles is device-related. A fairly good number of them also comes from carrier or network side. Be sure to report the problem to them if none of the things we suggest in this post help.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Samsung Galaxy J5 (2018) is blank and not responding issue

One of the common problems for any smartphone is a blank screen or not responding screen issue. In this post, we walk you through the troubleshooting steps that you can do. If you’re looking for solutions for this issue, follow our troubleshooting steps below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: How to fix Samsung Galaxy J5 (2018) is blank and not responding issue

Hey. My daughters Samsung J5 2018 screen has gone completely blank. I’ve followed the instructions given by yourselves but it’s staying the same. It’s vibrating and made a noise but that’s about it. Is there anything else I could try?

Solution: In order to fix this problem, you must do a number of troubleshooting steps to know where the problem lies. Since the phone vibrates, that means it’s not a No Power issue. You may be able to fix this problem on your end. Here’s what you need to do:

Forced reboot. If you haven’t tried restarting the phone yet, you should ensure that you simulate the effects of a “battery pull.” There had been many cases wherein Android has simply encountered an error when booting up. Sometimes, the entire boot up sequence gets interrupted but can go away after a system reboot. Try to do the following to see if you can fix the issue:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Charge the device. It’s possible that the battery may need topping up at this time. Make sure to allow it to charge for at least 30-60 minutes before you try to power it back on. Also, make sure to use the USB cable and adapter that came with the phone and not just any other accessory.

Calibrate Android and battery (optional). If your phone charges up fine but the problem returns after a short time, consider calibrating the battery. Here’s how:

  1. Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%.
  2. Charge the phone until it reaches 100%. Be sure to use original charging equipment for your device and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging.
  3. After the elapsed time, unplug your device.
  4. Restart the device.
  5. Use your phone until it completely runs out of power again.
  6. Repeat steps 1-5.

You can skip this troubleshooting step if your J5 (2018) fails to charge or does not appear to power back on.

Try restarting to Safe Mode. Safe Mode in Android is a different software environment that only allows third party apps to run. This is one of Samsung’s diagnostic tools in trying to figure out if a problem is due to a bad third party app. In your case, it can also be a way to see if regular Android mode is buggy causing it to fail to boot up. To boot to safe mode:

  1. Turn the device off. If you can’t turn it off normally, let the battery drain first. Once the phone is off, charge it for at least an hour. Don’t attempt to power it on while charging is not done.
  2. Then, press and hold the Power key.
  3. When “SAMSUNG” appears on the screen, release the Power key. This should be a good sign. Continue with the rest of the steps below.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If your phone boots up to Safe Mode fine, this means that there’s either a problem with the software or with a third party app. To know if it’s a software issue, continue with hard reset or factory reset via Recovery Mode.

To identify if it’s an app issue:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S9 is still problematic, repeat steps 1-4.

Boot to Recovery Mode. Like Safe Mode, Recovery Mode is another alternative software environment initially meant for use by Samsung engineering team only. As it became available to the general public, it has been routinely used to address a range of software problems. In Recovery Mode, Android need not run so it’s a useful tool to know if there’s any OS-level problem that prevents the system from booting up. Here’s how to boot your phone to Recovery Mode:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

If you can successfully boot your phone to Recovery and the screen works as it should, then the most likely cause of the problem is software-related. From there, proceed to these:

  1. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  2. Press Power button to select.
  3. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  4. Press Power button to select and start the master reset.
  5. When the master reset is complete, ‘Reboot system now’ is highlighted.
  6. Press the Power key to restart the device.

Get professional help. There’s only so much that you can do as an end user. Should nothing help and none of the suggestions above work, contact Samsung and let them check the hardware.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S9 not receiving MMS or group messages after Android 9 Pie update

Hello everyone. Welcome to today’s troubleshooting episode. This post addresses an issue following Android 9 Pie update. One user appears to be having an issue with MMS or group messages after updating Android OS. Follow our solutions below to know how to fix the issue.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: Galaxy S9 not receiving MMS or group messages after Android 9 Pie update

Hi. Ever since I installed the new update (2nd week of February 2019) I am not able to receive or send group texts, pictures, or animations in my messages. Whenever I try to send a picture or group message or someone tries to send me either of those I get a grey bubble with the words: “No Subject” Message size.. Expires .. Date.. “ It will have a little download arrow but when I try to download it I get a “Error: Network error occurred” at the bottom of my screen. I know have network service as I continue to get single messages and I can use access the web. I hope you can help me with this. Thanks much.

Solution: There are a number of reasons for this problem. Learn how to resolve it by following these steps:

Wipe cache partition. Many issues may happen after a major Android overhaul because of a corrupted system cache. This type of cache is a collection of files and other items that your device keeps in order to do tasks, especially loading of apps, faster. Without a cache partition, your phone will have to always download files that are needed when loading apps. With a cache partition though, Android will simply have to browse through the locally saved files, so initializing apps can be done quicker. During an Android update, the system cache may not get updated or may contain no longer relevant items, which may confuse the OS. This may result to errors or significant performance slow down. In order to ensure that the system cache is in good shape after an update, you want to clear the cache partition. Here’s how that’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Clear network settings. It’s possible that the reason for your problem may be due to corrupted network settings. This can happen just like when it comes to the system cache after an update. If you were able to use MMS or group message before without any problems, then clearing network settings may help. Here’s what you need to do:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Tap General Management.
  4. Tap Reset.
  5. Select the option to Reset network settings.
  6. If prompted, enter the PIN or password for your device.
  7. Tap Reset settings to confirm action.

Clear app cache. In case the bug is within the messaging app you’re using, the next good thing to do is to clear this app’s cache. This won’t delete your messages so you can do it safely. Follow these steps to do it:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Cache button.
  8. Restart your S9 and check for the problem.

Clear app data. Should the problem remain after wiping the app’s cache, the next good thing that you can do is to clear the app’s data. Unlike the previous one, this procedure will erase all your text messages and MMS. Make sure to back them up either through Samsung Cloud or Samsung Smart Switch.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and check for the problem.

Reset app preferences. In some cases, network errors are caused by incorrect app configurations or missing system app or service. To ensure that all apps can access default apps, try to reset app preferences. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S9 and check for the problem.

Use MMS or Group Message on Safe mode. If your messaging app is preinstalled, that is, it comes with the Operating System, you can try to see if a third party app is preventing it from working normally. To do that, you want to restart to Safe Mode and replicate the problem. If your phone receives group messages or if MMS works normally on safe mode, that’s a clear indication of a third party app problem.

To restart your device to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Update apps. Updating Android does not automatically mean that apps are updated as well. Make sure to update all of your apps to lessen the chance of bugs from developing from incompatibility issues. Open Google Play Store app and see if there are any available app updates.

Use another messaging app.

To further check for a possible app trouble, consider using a different messaging app. If a third party app will let you send and receive MMS and the default app won’t, that means that there may be a coding issue with the said app. Make sure to report the problem to your carrier so they can investigate further.

Factory reset. This is a drastic solution but one that is necessary. By wiping the device, you want to ensure that you revert all software settings to their defaults. If it’s a settings issue, your problem should go away after a factory reset. If not, then you want to work with your network operator to figure where the bug is coming from.

Here’s how to factory reset your Galaxy S9:

  1. Create a backup of your personal data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Get help from your carrier. There are network issues that are not fixable on a user’s level. Your problem may be one of them so be sure to contact your network operator for further support.

 


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