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Here’s what you have to do if your HP Chromebook 14 cannot detect USB / flash drive

Your HP Chromebook 14, or any laptops running Chrome for that matter, is loaded with all necessary generic drivers to be able to detect and recognize all possible flash drives or external storage devices (like a USB) you connect to it. Unlike Windows PCs that will install the drivers once a new external device is connected, Chromebooks can automatically recognize those devices without having to install their drivers.

However, we are receiving reports from our readers who have encountered this kind of problem that’s why we need to tackle it in this post to help those who might still be experiencing it. We will look into every possibility and rule them out one by one until we can determine what the problem is. If you’re one of the owners of this laptop and are currently experiencing similar issues, continue reading as this post may help you.

But before we go to our troubleshooting, if you are looking for a solution to a different issue, drop by our HP Chromebook 14 troubleshooting page for we have already addressed some of the most common problems with this laptop. Odds are that there are already existing solutions in our website, so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance, fill up our questionnaire and hit submit to contact us. We will be more than willing to help you with your problem.

Troubleshooting HP Chromebook 14 that can’t recognize USB

There are some practical things we can do that won’t compromise the state of your Chromebook. I think that’s all we need to do. After all, it’s possible the problem is with the USB device and not your laptop.

Connect a different USB device to your Chromebook

Well, it won’t fix the problem but will surely give you an idea if the problem is with your laptop or not. If other flash drives work perfectly with your laptop, then it’s clear that the one you were having issues with is also the one that has a problem. In this case, if you have a Windows or a Mac computer, try to connect it and see if it works. If it does and you have important files in it, make sure you make a backup and then try to format it. It’s clear to see that the problem isn’t really about the hardware but it could be just a minor corruption in the partition. Formatting it may fix the problem

After you’ve reformatted the USB device, try to use it with your laptop and see if it works this time. If still no, then try doing other methods below.

Connect the USB device to other ports

It’s also possible that the problem is with the port you’re connecting the USB to. After reformatting it and your Chromebook still doesn’t detect or recognize it, then try to connect it to other ports. You may have to try all the remaining ports you haven’t tried just to be thorough. If all of them fail to detect the device, then at this point we can say that you simply cannot use it with your Chromebook. It could be corrupted, damaged or even incompatible with Chrome. Needless to say,  you have to buy a new one to replace it.

Bottom line

As long as other USB devices work with your Chromebook, you can rest assured that the problem isn’t with your laptop, otherwise, you have to bring it to the shop and have the tech take a look at it.

Problems that have something to do with external devices can’t be pinned on the device that can’t detect or recognize them especially if such device works perfectly with other external devices. In this guide, all we did was rule out the possibility that the problem is with your laptop and once we’ve validated that, it’s clear to see where the problem lies.

I hope that somehow this troubleshooting guide can help you fix an issue or two with your HP Chromebook 14.

Other posts you may also be interested in reading:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to troubleshoot your HP Chromebook 14 that’s not charging [Troubleshooting Guide]

More often than not, we can only know that our laptop doesn’t charge when it’s battery falls below 10% because it’s when it starts to warn you that the battery is low. But when you connect the charger to it, it doesn’t charge and that’s when you begin looking for a solution. That’s the case with some of our readers who own the HP Chromebook 14. They contacted us because their laptops no longer responds to their respective chargers.

So, in this post, I will guide you on how to troubleshoot your Chromebook that doesn’t charge but we actually have two situations here; we will try to troubleshoot your laptop that doesn’t charge but still has battery left and one that already powered down as the battery has already been drained up. So, if you’re one of the owners of this laptop and are currently bugged by a similar concern, continue reading this post as we might be able to help you.

But before we go to our troubleshooting, if you are looking for a solution to a different issue, drop by our HP Chromebook 14 troubleshooting page for we have already addressed some of the most common problems with this laptop. Odds are that there are already existing solutions in our website, so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance, fill up our questionnaire and hit submit to contact us. We will be more than willing to help you with your problem.

HP Chromebook 14 won’t charge and not enough power

In this section we will be troubleshooting your chromebook that already turned off after draining all of its battery and not charging for some reason. The most common scenario is that you left your HP Chromebook with low battery overnight and when you wake up in the morning, it won’t turn on when you open the lid and won’t charge when you connect it to the charger. For this problem, here’s what you need to do:

Step 1: Make sure the charger is plugged to a functioning outlet

The first thing you have to check is the charger especially if it’s the first time that this problem occur. There are times when we think the AC adapter is plugged to a wall outlet when it’s not. Then there are also cases that it’s connected to a non-functioning outlet. Unless you have a tester to check if the outlet is actually providing electricity, it’s better that you plug the adapter to the outlet that works. For instance, you may use the outlet where your TV is plugged in just to make sure.

Also, the AC adapter is composed of two cables actually. The first cable is the one that you connect to the wall outlet, which also need to be properly plugged to the adapter itself. The second cable is the one that has the adapter on one end and the other end should be connected to your laptop. All of these should properly be plugged in.

Step 2: Find out if the battery indicator LED lights up when you connect the charger

Usually, the battery indicator LED should be lit when the charger is connected to it. When it charges, more often, you will see an amber light. If, however, you see a green light, wait for it to turn amber and leave the computer charge the battery before attempting to power it on.

If the indicator doesn’t light up, still leave it charging for ten minutes as there are times when the battery doesn’t respond immediately especially when it’s totally drained. But also be mindful if the bottom part of the laptop is heating up because if it does, disconnect it from the charger immediately to prevent further complications.

Step 3: Perform the Embedded Controller (EC) reset

There’s a chance that your chromebook is just frozen that’s why it’s not responding when the charger in connected. By doing the EC reset, you’re actually trying to unfreeze it but do so while the laptop is connected to its charger.

To do this, press and hold the refresh and power buttons for 3 seconds. If the laptop boots up, problem solved, otherwise, it’s time to bring it to a shop and let the tech handle the problem for you.

There’s only so much we can do about the laptop that won’t turn on and not charging, so let the professional fix it.

HP Chromebook 14 not charging but still has power

Now, we’ll try to troubleshoot your HP Chromebook 14 that won’t charge but still has some battery left and is working properly. I’ve encountered this kind of problem, too and was able to fix it by doing some things you might not believe work. But before that, make sure you follow the instructions in the first step above to make sure you connected the charger to a functioning outlet and that all the cables are fitted properly. After which, follow these steps as they worked for me a few times already:

  1. Turn your HP Chromebook 14 off and then close the lid.
  2. Unplug the charger from the wall outlet and disconnect your laptop from it.
  3. Connect your Chromebook to its charger again and then plug the AC adapter to a functioning wall outlet.
  4. Keep the lid closed.
  5. The battery indicator light may not turn to amber, which means your Chromebook is charging.
  6. Leave it charging for an hour without opening the lid and everything should be working after that.

If, however, your laptop still won’t charge after this, then it’s time to troubleshoot.

Step 1: Perform the EC reset on your Chromebook

Press and hold the refresh and power buttons for 3 seconds and your laptop will then boot up (of course, this is only applicable if there’s still enough battery left to power it up) normally. After which, try to charge it again and if it still not charging, then move on to the next step.

Step 2: Verify the AC adapter is actually charging the battery

The charging process in chromebook is pretty straightforward and Chrome only plays a little role when it comes to charging but it can tell you if the AC adapter actually pushes current to your laptop’s battery. Here’s how to know…

  1. Plug the adapter to wall outlet and connect the other end to your laptop.
  2. Turn the laptop on if it’s still turned off.
  3. Press the ctrl + alt + t keys to open crosh.
  4. Type battery_test 1 into crosh, and then hit enter.
  5. Check the result to confirm the battery is charging.

It should say “Battery is charging” when it actually does. If it show it, then the power adapter isn’t charging the battery of your laptop. Unplug the adapter from the wall outlet and physically inspect for breaks. If everything looks good, try a different charger only if there’s one available, if there’s none then it’s time to bring it to the shop and let the tech check it for you but I would also suggest doing the next step just to be thorough in our troubleshooting.

Step 3: Check the discharge rate of the battery

We’re actually checking the health of the battery here and the test we have to undergo may have the following results:

  • If the Battery health percentage is greater than 50%, the battery is within the expected wear limits.
  • If the Battery health percentage is equal to or less than 50% and the battery is less than a year old, the battery is outside expected wear limits and might need to be replaced.
  • If the test results show Battery is Unknown, the battery might need to be replaced.

Now, here’s how you check the health of the battery in your HP Chromebook 14…

  1. Disconnect the charging cable from the Chromebook.
  2. Power on the Chromebook and sign in to your account.
  3. Close any open apps or tabs and reduce the screen brightness to the lowest level.
  4. Open the Chrome browser and type chrome://extensions/ in the omnibox (browser address bar), and then press enter.
  5. Remove the check marks next to Enabled to disable all of the extensions.
  6. Press the ctrl + alt + t keys to open crosh.
  7. Type battery_test 1 into crosh, and then press enter.
  8. A screen displays the current battery health and discharge rate.

Depending on the result, you may need to have the battery replaced as it might be the reason why it doesn’t charge anymore.

I hope that this troubleshooting guide can help you deal the not charging problem with your HP Chromebook 14. Good luck!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if your HP Chromebook 14 cannot connect to Wi-Fi [Troubleshooting Guide]

Chromebooks are primarily designed to be used while connected to the Internet. Google designed it to be able to connect to Wi-Fi without any problems at all but it seems that many HP Chromebook 14 owners are complaining about their laptops not being able to connect to Wi-Fi hotspots. One of the possibilities here is that your Chromebook has a serious issue with its hardware responsible in connecting to a network but then we won’t know if that’s really the case without troubleshooting.

But the thing is we really can’t open the laptop up and do some tests on the hardware and we won’t suggest you do that by yourself. So, the best thing we can do is troubleshoot the laptop to know if this is a problem with its operating system or some misconfiguration. We only need to do some basic troubleshooting procedures and if the problem still persists after that, then we’ll leave everything in the hands of a tech.

But before we go to our troubleshooting, if you are looking for a solution to a different issue, drop by our HP Chromebook 14 troubleshooting page for we have already addressed some of the most common problems with this laptop. Odds are that there are already existing solutions in our website, so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance, fill up our questionnaire and hit submit to contact us. We will be more than willing to help you with your problem.

Troubleshooting HP Chromebook 14 that won’t connect to Wi-Fi

We really don’t have to do something fancy to be able to know if this problem is temporary or not, just some basic procedures that you may have already done countless times. With that said, here’s what I suggest you do about this problem:

Step 1: Make sure Wi-Fi is on

This might be the first thing you checked when you encountered this problem but I suggest you toggle the Wi-Fi switch off and then on again. If your Chromebook has already connected to a network before and you’re within range, it might automatically connect to it after you toggled the switch.

  1. Turn on your Chromebook.
  2. Click your account photo.
  3. Click No network. Note: If you see “Connected to” and your Wi-Fi network name, your Chromebook is already connected to Wi-Fi.
  4. To turn on Wi-Fi, click the switch.
  5. Your Chromebook will automatically look for available networks and show them to you in a list.

Step 2: Make sure it’s a network issue

After making sure Wi-Fi is enabled in your Chromebook, it’s time to look at this problem at a different angle especially if this problem started without apparent reason. For instance, if you were able to connect to the same network a couple of days ago and now you can’t, you have to ask yourself if the problem is with your laptop or the network.

The best thing to do now is see if other devices such as smartphone and other laptops can connect to the same network without a problem. If they can, then there’s no problem with your network. However, if you don’t have other devices you could try, then I suggest you go to a local bar, resto or cafe that offers free Wi-Fi and connect to it. If it’s possible to try two different networks, that would be better just to be thorough. If your Chromebook cannot connect to public hotspots, then it’s clearer now that the problem is with your laptop. Move on to the next step if this is the case.

However, if your other devices can’t also connect to your network of if your Chromebook can connect to public hotspots, then the problem is clearly with your network. Refresh your connectivity by powercycling your network equipment: simply reboot your router or modem. If it’s just a minor problem with your network, this is enough to fix it. However, if it’s more complex and can’t be fixed by doing the powercycle, then you have to call your Internet Service Provider and have it checked. If your network is fixed, this problem will also be gone.

Step 3: Reset your HP Chromebook 14 using Powerwash

Unlike Windows operating system, there’s nothing much you can do about your Chromebook if its core functions fail so I suggest you reset it by using the Powerwash feature under Settings. It will reset your laptop and delete all locally stored files so make sure you backup important files and data before the reset.

  1. Click the status area of the taskbar, and then click Settings.
  2. Scroll to the bottom of the Settings page and click Show advanced settings.
  3. In the Powerwash section, click Powerwash.
  4. Click Restart to begin resetting the Chromebook.

Alternatively, you can reset your Chromebook by the sign-in screen if you want to and it’s easier than the previous method…

  1. On the sign-in screen, hold down the Ctrl + Alt + Shift + R keys.
  2. In the Powerwash your Chrome device window, click Reset.

After the Powerwash, proceed to initial setup to know if Wi-Fi is working this time. You will be asked to login to your Google account during the setup process and to be able to do so, you need to connect to Wi-Fi.

After all these steps and the problem still occurs, then you have no other choice but to bring your HP Chromebook 14 to an authorized service center and let the tech handle the problem for you. For sure restoring your Chromebook will fix this problem but it’s a bit more complicated process so let the tech do it.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.