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Best Unlimited Data Plan and What’s the Catch: T-Mobile vs Sprint

Unlimited and without contracts – that’s how we like our mobile plans. All four of the major U.S. carriers know about our preferences, offering unlimited installment plans that let customers pay for their devices over a longer period of time and allow them to switch carriers at any time. But how good are these plans when it comes to everyday use? Do they deliver on their promises of unlimited data, or do they come with some off-putting fine print that makes them less than attractive? Let’s find out.

T-Mobile

A month ago, T-Mobile announced their unlimited data plan, T-Mobile One, which was supposed to include unlimited talk, text, and high-speed 4G LTE data, alongside a slew of other benefits, such as Simple Global, Mobile Without Borders, and T-Mobile Tuesdays.

tmobile-unlimited-data

With this plan, you don’t have to sign a contract, and you can pay for a new smartphone in installments or bring your own device. T-Mobile will also pay off your Early Termination Fees and the remaining balance of your device, if you switch from another carrier.

The plan starts at $70 for a single person and goes up to $180 for a family of 5. Unfortunately, it turned out that T-Mobile’s definition of what “unlimited” means differs from what most people imagine when they hear the word.

For starters, you cannot stream video in better quality than 480p, unless you pay $25 extra a month per line. Like this wasn’t enough, tethering is limited to 2G speeds, making it only slightly more useful than if you were to load web pages using carrying pigeons. Another 5 extra dollars await those who refuse to sign up for Auto Pay on their bills, and don’t even think about surpassing 26GB of 4G LTE data – T-Mobile will promptly throttle your speeds down to 2G.

T-Mobile One Plus

The backlash was brutal, and it took John Legere, the CEO of T-Mobile, just two weeks to announce a brand new plan. “Oh you thought we were done?! Then you don’t know us very well… we heard you and we’re making some changes… AND maybe more 😉 Ready?!,” posted Legere on his Twitter account.

tmobile-unlimited-data-hd

The new plan is called T-Mobile One Plus, and it’s finally a plan worth our recommendation. With this plan, you get to enjoy unlimited 4G LTE mobile hotspot, unlimited HD Day Passes, and unlimited international data at 256kbps. The only restriction that remains is the limit to 26GB of data in one month. Luckily, with T-Mobile’s Music Freedom service, which lets you stream music using popular streaming apps such as Spotify without depleting your data allowance, you are unlikely to ever need more data.

These perks come with a small price increase that puts the premium plan at $80 for one line. Additional lines cost $25 per month per line. Overall, it’s nice to see T-Mobile shifting away from annoying data restrictions that probably do nothing but anger their customers who missed the fine print.

Sprint

As a response to the T-Mobile One and One Plus plans, Sprint has introduced two unlimited plans of their own. Their cheaper plan, Sprint Unlimited Freedom, starts at $60 for a single line. What makes this plan considerably less attractive is the inability to stream video at a higher quality than 480p – you can’t even pay for an upgrade.

sprint-unlimited

Sprint Unlimited Freedom Premium

That’s where the Sprint Unlimited Freedom Premium plan comes in. For a $20 premium over the basic unlimited plan, YouTube addicts can get their daily dose of high-definition shows. The plan comes with HD video, HD music, and online gaming at up to 8 megabits per second.

To get more people on board, Sprint is running a promotional deal aimed at people who already have the Unlimited Freedom plan. If they sign up for the Premium upgrade by October 31, they get it for free.

Still, there is one huge limitation carried over from the cheaper plan: the complete absence of tethering. If you are someone who often finds himself in need of internet connection in places where Wi-Fi isn’t widely available, Sprint may not be the right carrier for you.

On the other hand, if you rarely use tethering, the Sprint Unlimited Freedom Premium plan is a great way how to free yourself from the shackles of data restrictions.

Conclusion

Both Sprint and T-Mobile have really stepped up their game in 2016. Their premium unlimited plans are a very compelling option for anyone who is willing to pay some extra money to access perks that would otherwise be available only as paid extras.

How to fix Galaxy S7 no signal or no cellular data issue, other issues

S7

In case you have a similar #GalaxyS7 no signal issue, we decided to dedicate a portion of this post for it. Although circumstances may vary, a no signal or cellular data issue can have more or less the same set of potential solutions. We hope that the short guide on what to do about this issue can help our Android community.

Below are other issues discussed in this material today:

  1. Facebook app unable to view or select pages, notifications intermittently
  2. Galaxy S7 keyboard not working | Galaxy S7 stuck in Samsung logo screen
  3. Galaxy S7 cannot send and receive MMS
  4. How to fix Galaxy S7 no signal or no cellular data issue
  5. Premium SMS not working on stock Samsung Galaxy S7 messaging app

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Facebook app unable to view or select pages, notifications intermittently

The fault is in the Facebook app & is intermittent. I am unable to select & view notifications, groups, pages etc. I have unistalled & reinstalled the app, cleared data & caches & force stop. All of these resolve the problem but only temporarily as it returns. The problem is occurring 3 or 4 times a day. My phone is only 6 weeks old & the problem has been happening for approximately 2 weeks. — Linda

Solution: Hi Linda. There’s only so much that you can do for a recurring app problem. If wiping an app’s cache and data and a complete re-installation won’t work, that’s probably because of a third party app interfering with it. Consider doing a factory reset and observing how Facebook app works without the other apps installed. After a factory reset, use Facebook for 24 hours so you will see a difference. Be sure not to install other applications during the observation period.

For reference, here are the steps on how to do a factory reset:

  • Turn off your Samsung Galaxy S7 Edge.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Be reminded that factory reset will wipe everything in your phone’s primary storage device. Make sure that you create a backup of your files before proceeding.

Now, if Facebook app works just fine after a factory reset, that’s an indication that there may be a firmware glitch behind, or that a third party app is messing up with it when installed. Because there’s no surgical way to identify which of your third party apps may be to blame, you have to use elimination and trial-and-error methods to isolate it. The best way to do that is by observing how things work after you install one app. It may take some time but this is the only effective way.

On the other hand, if Facebook app remains buggy even after a factory reset, the issue may be beyond your ability to fix. The app or your carrier’s firmware may be improperly coded, resulting to the bugs you’re experiencing. Try to let Facebook know about the issue or contact your carrier so they can consult their developer team to fix it.

Problem #:2 Galaxy S7 keyboard not working | Galaxy S7 stuck in Samsung logo screen

About 2-3 months ago, the Samsung keyboard app that came with my Samsung Galaxy S7 (MetroPCS carrier rides on T-Mobile network) stopped working. That is all that the error message said “Samsung Keyboard stopped working.” I tried to restart. No joy.

I’m an old lady so I don’t know how to save my numerous contacts in my phone short of sitting down and writing them out by hand. So I didn’t want to factory reset if I could avoid it. I asked my son to help me. He downloaded the Swift Keyboard that he found at the Google Play Store. I used this until 4 days ago when I received an error message from Avast mobile protection stating that I needed to delete this app as it was going to harm my phone.

I downloaded the Swype and Dragon Trial Keyboard app due to the good reviews, also from Google Play Store. My phone stopped working around 10pm last night. The battery seemed to drain with little to no use in 2 hours and then about 4 a.m. it stopped working. I turned it on and it opened to the Samsung Galaxy page but then it stopped there. No access to any apps, screens, etc only this title page.

HELP. I can’t even factory reset at this point. — Nikki

Solution: Hi Nikki. There can be numerous reasons why a phone gets stuck in a Samsung logo page and won’t load normally. Sometimes, it can be a bad hardware, though most of the time, it’s just a software malfunction. We don’t know the full history of your device so we can’t give an accurate diagnosis but one of the most effective ways to force the phone to boot back normally is factory reset via hardware buttons. Simply follow the steps we give to Linda above so you can try this method.

If your phone won’t even boot to recovery mode (where you’ll be given the option to do a factory reset), you can also try to restart the phone in download mode. In this environment, you don’t have the same options as recovery mode but you can still make the phone boot back normally by manually installing a stock or custom operating system or ROM. Just like factory reset though, this procedure will delete everything stored in your phone’s storage device. If you want to go this route, try to use Google to search for instructions on how to flash a ROM on your S7.

Flashing is NOT a risk-free procedure. If you commit an improper step, there’s a chance that you can convert your S7 into an expensive paperweight. For example, ROM or firmware versions are distinct and carrier specific, which means that you can’t use a Verizon ROM for your T-Mobile or MetroPCS device. Doing so may result to an entirely different problem that we don’t want to discuss here. What we’re saying is that you need to know exactly what you’re doing if you want to modify your phone’s software. We know this must be too much for you but a good rule of thumb is, if you’re unsure, find someone who can help you do it.

Also, keep in mind that an issue like yours can also be caused by hardware error or even by a broken button. Although there’s no way to know that for sure unless you open and do advanced hardware diagnostics, it’s still a possibility. The best course of action that you can do though is to simply call your carrier or Samsung and ask them for a replacement unit. You may still lose your personal data but it will spare you from the hassles of doing advanced solutions.

Problem #3: Galaxy S7 cannot send and receive MMS

I’m having a problem w/ my Messaging app on my Android. When using Messaging, I cannot send or receive pictures. I can send/receive text messages just fine – but no pics. When I try, it just says “Unfortunately, Messaging has stopped.”

Here are a few things – some tips via your website – I have tried but to no avail:

  1. I have deleted all text messages. It wiped out all my text messages, as expected, but didn’t solve the problem.
  2. I cleared the cache and data within the Messaging app. (Though I notice it clears to 000 but goes back to 76.00KB soon after – is that normal?)
  3. I checked for any system updates and ran these.
  4. I started under Safe Mode to see if the problem persisted and if it could be third-party app related, but the problem remained.

I don’t want to do a factory reset. I don’t want to lose all my contacts, pics etc.

I should mention that I can send/receive pics just fine using WhatsApp so the problem is limited to Messaging apps. I tried to use another message app called Messaging Plus but like Messaging, that didn’t allow the sending/receiving of pictures either.

Any suggestions other than the factory reset?

Please help. Please? — Manuela

Solution: Hi Manuela. WhatsApp, Facebook Messenger, Hangouts and similar apps are using a different system to send and receive messages. They don’t need to go through your carrier’s SMS and MMS network in order to work. That they work fine on your device is an indication that the cause of the problem is either due to a problem with your account, network, or standard messaging apps.

If you have a GSM-based phone, try to insert your SIM card to another phone to see if you can send your number an MMS. Doing a test sending will tell you if sending and receiving are working on your account. If the issue remains on a different phone, be sure to call your carrier so they can check if there is any network or account problem that prevents you from sending and receiving MMS.

On the other hand, if test sending works fine on another device, the problem must be on your Galaxy S7 configuration, particularly the APN settings. Contact your carrier and ask for assistance on how to configure your device’s APN.

Problem #4: How to fix Galaxy S7 no signal or no cellular data issue

The phone will not receive any service or data at all. I have done a factory reset, checked into mobile network but the network LTE setting is just shaded and i am unable to change it. There is no APN at all. There is no Wi-Fi at my house so the phone has been changed to cellular preferred calling. Wi-Fi calling is disabled. There is a new enabled SIM card.

I’ve called T-Mobile tech support and Samsung tech support and neither solved the solution. Please help me. I’d rather fix the phone than let my father get an iPhone. I’ve been told that he updated the phone and within a minute the phone lost 90% of its battery and shut off. It did this twice and stopped receiving data thing morning. — Troy

Solution: Hi Troy. We can’t see the logic of an update causing a phone to lose cellular connectivity but if this is the only change you’ve done prior to experiencing the problem, the loss of signal may either be pure  coincidence, or an update bug. To fix the issue, kindly try the following solutions below:

  1. Insert your SIM card to another LTE capable phone to check if it gets a signal.
  2. Try using another T-Mobile SIM card and insert it to your S7. if this other SIM receives a signal, the SIM card may be defective. Try to call T-Mobile  so you can process a SIM replacement.
  3. Restart the phone and check again if LTE option under Network settings is enabled. If it remains greyed out, or if you are unable to add or edit the APN, the problem may be firmware-related. This means that the update has either disabled some features and functions, or is simply corrupted. Call your carrier and ask for a replacement phone.
  4. Call T-Mobile and verify if your account is in good standing, or free from any billing-related restrictions that may prevent LTE service to work. There may be some account changes that you’re not aware of. If you are not the one paying for your account, make sure to check if the person in charge switches your data plan to another or if there are blocks and restrictions in place. You also want to know if there are any outages in the area at this time.
  5. If all these things won’t fix the issue, consider asking for a phone replacement.

Problem #5: Premium SMS not working on stock Samsung Galaxy S7 messaging app

Premium SMS would not send in Samsung messenger app. However, I have been able to send them through 3rd party apps. Permissions to enable this feature do not appear in applications manager. After clearing data and cache and rebooting, all the previous settings and messages are still there. Please help.me resolve this issue. Thanks! — Nicky

Solution: Hi Nicky. Premium SMS are subject to agreements between your wireless carrier and a third party. If it doesn’t work when you’re using the standard messaging app, that’s probably because your carrier blocks it, does not allow such type of SMS on their network, or the stock messaging app does not support it. There is no device-specific setting/s that you can change to make it work.  Contact your carrier and learn more about the issue via its customer support.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Best 4G LTE-capable Android tablets available today stateside

If you’ve been following our website lately, chances are you’ve already purchased a tab… or ten. You’re only human after all, and probably couldn’t resist the temptation of a stellar bargain, the best 7 inch+ gamers around, the 2015 endurance champions or ultra-high-res media streamers.

4G LTE

But there’s one market segment we haven’t tackled in a while. And even back when we did, in October 2014, the budget was restricted, so technically, you never got a list of the top 4G LTE-enabled Android pads. Just the finest low-cost soldiers.

Now, it goes without saying not everyone can afford to cough up $600 or $700 for a high-speed, always connected laptop replacement. Nor does everybody want to pay that much with the large-screen Google “ecosystem” deeply flawed and app support lowly at best.

man-using-tablet

So, instead of narrowing our search to a predefined price range, we’ve decided to bring together the low-enders and high-enders, the budget contenders and no-nonsense flagships. Here they all are, with advanced connectivity options their sole feature in common:

Samsung Galaxy Note Pro 12.2 – starting at $650 for Verizon

Going after Microsoft Surface Pros and Apple iPad Airs with comparable price tags never felt like Sammy’s smartest strategic move. And indeed, the Note Pro is a decidedly nichey product, which could never appeal to the masses.

Galaxy Note Pro

But boy, is it colossal, literally and figuratively, with a 2,560 x 1,600 pix res 12.2-inch screen in tow, S Pen functionality, Snapdragon 800 muscle, 3 GB RAM and 9,500 mAh battery juice. Just think of how sharp the high-def YouTube vids will play on the move.

Sony Xperia Z2 Tablet – $500 and $650 respectively on and off-contract at Verizon

The name may send an old-fashioned vibe, yet the 10.1-inch Z2 is very much “contemporary”, what with its 1,920 x 1,200 display, S801 chip, Android 5.0 Lollipop software, 3 GB RAM and 8.1 MP rear camera.

Xperia Z2 Tablet

Plus, for a large 10 incher, it’s extremely easy to transport, thanks to a 6.4 mm waist and 439-gram “heft”, not to mention it’s dust and water-resistant, ergo ready for whatever nature throws at it.

Samsung Galaxy Tab S 10.5 – $500 and up with Verizon

Oh, come on, another Verizon exclusive? Technically, no, but Big Red does cut you the best Tab S deal at the moment, and Amazon always endorses steals. Well, steal might be a bit of a stretch, at five full Benjamins.

Galaxy Tab S 10.5

Let’s call the bang for buck factor… adequate. Enticing. Almost unrefusable if you’re in the market for a super-slim 10 incher with fingerprint recognition, LTE speeds, Snapdragon 800 SoC, 3 GB RAM, 7,900 mAh cell capacity… and only 16 GB internal storage.

Amazon Fire HDX 8.9 – $529 and up for AT&T, T-Mobile or Verizon

Fire HDX 8.9

Finally, something you can activate on your network of choice. As long as it’s not Sprint. Too bad the HDX is a little steep for what it offers – forked Android (an archaic iteration, no less), 2 gigs of RAM, bland design, somewhat awkward albeit ultra-sharp screen, and “sponsored screensavers” to begin with.

Luckily, $15 rids you of pesky ads, and $50 bumps up the storage from 32 to 64 GB. Remember, there’s no microSD card slot.

Google/HTC Nexus 9 – $469 unlocked with 32 GB storage

Nexus 9

Ah, a purist’s wet dream, now at an all-time low tariff. What can be sweeter than that? Perhaps a smidge of extra battery serum or CDMA carrier compatibility, but beggars tablet buyers on a tight budget can’t be choosers.

Samsung Galaxy Tab 4 10.1 – starting at $380 for AT&T; $350 GSM unlocked

How is this any different from the Tab S, you wonder? Well, actually, their specs couldn’t be further apart. The Tab 4 is almost ridiculously low-end, and ultimately, it’s not worth the $350 and up Amazon charges for it. With or without operator agreements.

Galaxy Tab 4 10.1

Yes, it’s compact, fairly handsome (in a non-standout way), and equipped with 1.5 GB RAM, which isn’t that bad. But the 1,280 x 800 panel is pretty crappy, and the same goes for the quad-core Snapdragon 400 CPU, 6,800 mAh ticker and especially 3.15/1.3 MP cams.

LG G Pad 10.1 – $150 with Verizon pacts; $380 sans obligations

LG G Pad 10.1

All in all not much better than the 10.1-inch Tab 4, the G Pad 10.1 is at least cheaper on-contract. And it’s upgradeable to Lollipop, slightly prettier, courtesy of narrower bezels, plus longer-lasting, with an 8,000 mAh pacemaker. And in case you’re one of those weirdos that takes photos with a big-ass slate, there’s a respectable 5 MP autofocus shooter around the back.

LG G Pad 8.3 – $130 on-contract at Verizon; $350 outright

LG G Pad 8.3

Sometimes, it pays to wait. And oftentimes, smaller and cheaper doesn’t equal weaker and lower-end. Case in point, the almost two year-old 8.3 incher under the microscope here, which features 1,920 x 1,200 screen resolution, Snapdragon 600 power and 2 GB memory in addition to LTE capabilities. At $130, that’s a positively dreamy inventory of hardware components.

Oh, and as far as software goes, Android 5.0 is reportedly nigh.

Verizon Ellipsis 8 – $49.99 on-contract, $299.99 off

We’ll give it to you straight, as usual. If you can do better, ignore the Ellipsis. Don’t buy it outright either, it’s a waste of money. The only wise ploy would be to score it at 50 clams, even if that means pledging a two-year allegiance to the Big Red flag.

verizon_ellipsis_8

Not quite a disaster, the inexpensive 8 incher is probably stuck on KitKat for good, and it provides a lousy gig of RAM. Translation – it’s slow as hell, and opening more than a couple of browser tabs while on 4G may freeze the system instantaneously.

LG G Pad 7.0 – $150 GSM unlocked; $100 with AT&T contracts

LG-G-Pad-7.0

It’s petite, it’s good-looking (all things considered), soon-to-run-Lollipop, quad-core, can work as a universal remote for TVs, sound systems, DVD or Blu-ray players, and “optimized” to last up to 10 hours between charges.

Of course, it’s not high-res (1,280 x 800 pixels), a multitasking beast (1 GB RAM), or photography champ (3.15 and 1.3 megapixels). But it’ll do if $100 is all you have lying around.

Galaxy S7 keeps showing “Unsupported SD Card” error, other issues

Hello Android community! Welcome to yet another post that addresses issues about the #GalaxyS7 series. We cover 6 issues that we receive from some of our readers. We hope that this is helpful.

s7

Here are the specific topics in post today:

  1. Galaxy S7 keeps showing “Unsupported SD Card” error
  2. Samsung Galaxy S7 Edge dual-SIM model from T-Mobile won’t allow second SIM to access network when T-Mobile SIM is inserted
  3. Galaxy S7 poor battery performance
  4. Galaxy S7 takes a long time to send and receive photos via stock messaging app
  5. Galaxy S7 Edge won’t perform a factory reset
  6. Galaxy S7 Edge encryption not working properly

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 keeps showing “Unsupported SD Card” error

My device has been showing an “Unsupported SD Card” message in my notifications for about a month. My device was running flawless up until this occurred. Quickly, I am not sure about the android version I am running. The device is an Android Galaxy S7 and I had it pre-ordered. Maybe that information will keep us both on the right track if you guys send the troubleshooting information back to me.

Basically, device is running fine. I started receiving these messages in the notifications drop down. When I tap on the message I was hoping it would take me to a setting that could possibly be set incorrectly, or maybe an advanced setting that I could just troubleshoot myself. Unfortunately, tapping on the message does nothing.

I have tried the following:

  • Restart Power off/back on after 10 sec. 
  • Removing the SD card with the device powered down, reinserting and powered up.
  • Plugging into a PC to see if SD card is visible (which since this message started showing, it is not).

The last couple of weeks, the message does not appear any longer, yet I still do not have a mounted SD card. Before I use useless apps to check my SD card, I was hoping to get some feedback from you guys. If you could please respond, possibly send me some type of sequence of troubleshooting I could try before having to take it to the T-Mobile store (which from my experience is a waste of time). Please let me know. Regards. — Mike

Solution: Hi Mike. You don’t need to go to your carrier’s store for this one. If a computer can’t detect the SD card card either, that’s an obvious indicator that said SD card has stopped working. We won’t enumerate why an SD card can stop working all of a sudden as that’s another topic. The important thing is that you’ve already established the fact that the SD card has become unreadable for some reason. If you want to check further, insert it to another phone and see if you’ll get the same result. If your next question is, “can there be anything that you can do to make it work again?” the answer is NO.  Accept the fact that everything you stored in that card is gone. You simply have to move on by getting a new SD card.

Now, if another phone or computer will still be able to  miraculously read the SD card, make sure that you do the following (in this order):

  • Create a backup of your files.
  • Reformat the SD card using that computer or phone.
  • Re-insert the newly reformatted SD card to your Galaxy S7 and reformat it again.

Problem #2: Samsung Galaxy S7 Edge dual-SIM model from T-Mobile won’t allow second SIM to access network when T-Mobile SIM is inserted

Hello Droid Guy. I am new to the world of Droid as I have just switched from Apple. I have purchased a Samsung Galaxy S7 Edge dual SIM. I did this because I live in West Africa. I am an American working here and I have a T-Mobile account in the US that allows me to use that phone here in Ghana. I also, for work purposes, need a local phone and number. So instead of owning two phones, why not have one phone and two SIMs. The issue is that my T-Mobile SIM for some reason causes my local Ghanian SIM to not be able to hold a network signal. I tried resetting network setting and even did a hard reset and it still did not work. When I took out the T-mobile SIM and just ran two SIMs from Ghanian services, the phone works fine. I would like to be able to use my T-Mobile SIM as well as a local carrier SIM if possible. Any help will be appreciated. — Casey

Solution: Hi Casey. We’re not sure if the problem is a T-Mobile firmware restriction or not so the best party that can help you with this one is T-Mobile itself. We are not aware of any Samsung-related restriction that prevents another SIM from working when inserted to the second SIM slot. T-Mobile’s Android version may be programmed to forcefully lock the phone to their network whenever their SIM card is inserted. Please contact T-Mobile and ask direct assistance from them.

Problem #3: Galaxy S7 poor battery performance

I need your Samsung expertise please. I just bought a brand new Galaxy S7 and I feel the battery life is well below what it should be. I’ve done all the usual tips like disabling app refresh, syncing, brightness, etc., and even had the power saver on all the time. doing no streaming and barely using it yet when i take it off full charge but it’s already sitting at 10hrs remaining. Surely, for the brand new Galaxy S7 it should be better than that.

The main reason I upgraded was battery life but it isn’t even performing better than my iPhone 5. Could I have a faulty battery or is there something I should do? I’m very conservative at the moment with apps and brightness etc and its still average. I just want to be able to use it throughout the day with an average person’s usage and expect to come home with enough battery. After 3 days the battery is going down at an average of 10-15% per hour. — Shaunmcsweeney

Solution: Hi Shaunmcsweeney. Compared to its immediate predecessor, the Galaxy S6, the newer Galaxy S7 has a bigger battery capacity at 3000mAh. It is thus expected to have better battery performance than the other phones in this series. We can also attest that this is also our observation with our own Galaxy S7. Our Galaxy S7 can last for over 14 hours a day on average and that’s after normal to heavy usage. We are conservative when it comes to screen brightness though and we always make it a habit of turning off all sync features of apps and phone so that may have helped. Still, we don’t know how long you expect your phone’s battery to last in a day but if you’ve already tried all the tips and tricks in minimizing battery consumption, then there’s nothing more that we can do to help you. Call Samsung and have them replace the phone.

Problem #4: Galaxy S7 takes a long time to send and receive photos via stock messaging app

If I take picture with the camera I can’t always send the pictures out. I have the camera setting on the lowest resolution possible and it still takes forever to send one picture let alone 3. My S4 sends faster. Pictures come thru most of the time but some come thru with only half a picture and nothing else. Others come thru with the picture and 3/4 see thru green color and some look like a puzzle. I exchanged the phone and it worked good for the first few days and then with a new update this morning the issues have returned.

I’m now using an App called WhatsApp and when I send pictures that way they are gone within a few seconds and clear as a bell. Why doesn’t the Samsung Message app do the same thing? I might add I have a 3G Micro tower in the house and internet is full bars so shouldn’t the pictures be going thru the 3G cell tower hooked to the internet? — James

Solution: Hi James. The cause of the problem can be one of the following things:

  • bad stock Messaging app,
  • a firmware glitch (introduced after an update)
  • slow internet connection

To check if the issue is isolated to the Samsung Messaging app only, make sure that you wipe its cache and data. To do that, follow these steps:

  • Open the Settings menu.
  • Tap Apps (some versions may show Applications or Application Manager).
  • Tap the Messaging app.
  • Tap Storage.
  • Tap Clear Cache, then Clear Data (in this order).

If the problem remains after you’ve cleared the cache and data of the app in question, the next troubleshooting is to refresh the system cache. Here’s how:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Refreshing the cache will force the phone to delete the possibly corrupted or outdated one and create a new one. If this won’t help either, the next best thing that you can do is factory reset. Here’s how:

  • Turn off your Samsung Galaxy S7.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #5: Galaxy S7 Edge won’t perform a factory reset

Hi There. My S7 Edge was having problems with frequent lockups, garbled screen and spontaneous resets. Now I wiped the cache and ordered it to go to factory settings. When rebooting, it now says in a nice blue screen it is updating/installing the new firmware and after a while ‘erasing’. Then a falling Droid with exclamation is seen. it collapses into Recovery mode with an error after formatting: Formatting /data E: Format_volume: make ext4 failed on /dev/block/platform/155a0000.ufs/by-name/USERDATA with 1 (I/O error) — Set factory reset done… — Copying Media files… — Preload checkin… Datawipe failed. E: Data wipe failed — Applying Multi-CSC… Applied the CSC-code : PHN Succesfully applied Multi-CSC — Set factory reset done — copying media files — preload checkin… and that’s it. It won’t boot anymore and everytime I reset the same thing happens. Any suggestions? — Eric

Solution: Hi Eric. A normally working Galaxy device should be able to execute the complete factory reset sequence. That your phone is doing otherwise is an obvious indication that something’s wrong with its software. You must call Samsung and secure a replacement unit.

Problem #6: Galaxy S7 Edge encryption not working properly

I have a Galaxy S7 Edge and I have got a 128G SD card. The SD card was encrypted since I installed it the first time. When the new software was released, I went ahead and installed it. I turned off my phone couple of days later and turned it back on and chose to encrypt the SD card from the pop up screen. It’s been encrypting for the past week now! Knowing that, I turned the phone off again to decrypt the SD card but that didn’t work as it took a lot of time with no result at all. Now, it’s still encrypting and it seems like I lost my files and can’t access them on any computer since they were encrypted. I would really appreciate your help in this one. — Hsamus

Solution: Hi Hsamus. Encryption is a good way to secure important files but one of its downsides is the fact that no other device will be able to read the encrypted device afterwards. This means that even if you’ll stop the device at this time and try to recover your files by inserting the SD card in a computer, you’ll still be unable to access the contents. Even if the SD card is still working, no other device will be able to decrypt it.

The best thing that you can do right now is to wait until the device finish the encryption process (though 1 week is way too long). The most likely scenario now is that the SD card has been corrupted and the encryption process is either going in a loop or may have already stopped although your S7 does not indicate so. Give the device a few more days to try and do its job. If nothing changes after that, accept the fact that the SD card has stopped working and your files gone. There’s no way you’ll be able to recover your files back even if you insert the SIM card on another Galaxy S7 because of the way encryption in Samsung devices work. The actual decryption key is device-specific and cannot be transferred to another one. Even using the same password on the same exact phone model won’t work.

You’ll can continue using the same SD card in another device or the same phone by erasing everything off it via the format option.

Also, since you noticed that the issue started after an update, you might want to consider doing a factory reset to start fresh. This will help minimize bugs from emerging and possibly help in deleting existing ones.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 active not receiving SMS, email app not syncing automatically, other issues

Welcome to another #GalaxyS7 post! This article today brings you more S7-related issues that we’ve collected for the past few days. For those new to our blog, don’t forget to also visit our main Galaxy S7 troubleshooting page should you not find any helpful tips in this material.

Below are the specific topics we’re discussing for you:

  1. Voice calls keep dropping on T-Mobile Galaxy S7
  2. Galaxy S7 email app not syncing automatically
  3. Cannot find Galaxy Store app in Galaxy S7
  4. Galaxy S7 active not receiving SMS, only MMS
  5. Charger got stuck in Galaxy S7 due to overheating | Galaxy S7 won’t charge
  6. Accidentally dropped Galaxy S7 has screen flickering issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Voice calls keep dropping on T-Mobile Galaxy S7

My dropped call pattern is the following:

  • Full carrier signal, not moving and no fluctuation in signal
  • While call is ongoing, all bars disappear at once and cross appears on top (4G goes as well). Call drops.
  • After a few seconds all bars come back (as well as 4G sign) and I can dial again I am with T-Mobile so I can call over the Internet but it does exactly the same thing (i.e. not a GSM signal issue). I did cache reset, master reset … not helping! Did anybody see a similar pattern? — Pierre

Solution: Hi Pierre. An issue like this is best addressed by your carrier rather than by third party support groups like us. There’s a chance this phone behavior is caused by bad hardware or by a firmware glitch we haven’t heard of yet so letting T-Mobile know that your calls does not always work is important. The only advise that we can give to you in this one is:

  1. to make sure that the phone’s firmware is up-to-date, and
  2. that you do a factory reset.

The first one is for the phone to have the latest operating system version installed. Some call-related problems are caused by corrupted or outdated baseband so installing the latest system update package must be tried. Baseband version is the operating system used by your phone’s modem that’s separate from the main Android operating system. Chip makers usually incorporate performance bugs and fixes for their products in official carrier or Samsung updates so if there’s a pending system update for your phone, it’s worth installing for this reason.

If your S7 already runs the latest Android version at this time, you may still be able to fix the issue by reverting all software settings back to their default settings. Factory reset deletes all user data including photos, videos, contacts, etc., so make sure that you create a back up before you do it.

For reference, these are the steps on how to factory reset your phone:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #2: Galaxy S7 email app not syncing automatically

Hello, I recently upgraded my S4 to S7 and been have some issues with the new phone. 1) I use the email app that came with the phone to connect to my Outlook (live.ca) email account but it does not automatically sync if I do not open it and refresh to get new messages. The same is happening with Gmail app when I try to use my Gmail account. I am a contract worker so responding to emails as soon as they come gets me work. If I take too long, the work goes to somebody else. So you can imagine how much work I have lost! Please help!! I have other issues with the phone but this is the main one. Your help is highly appreciated. — Jay

Solution: Hi Jay. The first thing that you want to do is to ensure that your phone’s master sync feature is enabled. You can do that by pulling down the status bar when you’re in the Home screen and making sure that “Sync” is turned on. If this feature is disabled, apps will not receive updates, or in the case of emails, messages.

If master sync is enabled all along, your next move is to see if the problem is caused by a third party app. There are some apps designed to hibernate (or put apps into deep sleep) other apps. If you’re fond of installing apps without knowing what they do, this may be the reason why you’re having this problem. Booting in safe mode should help you in this regard. Safe mode blocks third party apps and services so it’s a good way to confirm our hunch. Simply restart the phone in safe mode and observe the phone for at least 24 hours to see any difference. Below are the steps on how to do that:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. Observe the phone for 24 hours minimum.

If nothing changes, try wiping the cache and data of the email app you’re using. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Should the problem remains even when you boot the phone to safe mode or after you wiped the cache and data, make sure that you wipe the entire phone by doing a factory reset. Refer to the steps above on how to do it.

Problem #3: Cannot find Galaxy Store app in Galaxy S7

I have a Samsung Galaxy S7 (not edge) and I cannot find the app which opens the Galaxy app store. I can get to it by using a widget called Galaxy essentials but would rather use an app than going through a widget. It doesn’t show up under settings/applications/show all apps including system apps. I also clicked on a link in Google search that said, “You will be taken to Galaxy Apps,” and a tool bar opens from the bottom that has 2 icons…”galaxy store” & “chrome” icon, wanting me to pick one to open the link. If I choose the galaxy icon it opens the galaxy store, so I know the Galaxy store app has to be installed somewhere on my phone. Can you please assist me with this issue? — Matthew

Solution: Hi Matthew. As far as we know, there’s no such app as Galaxy Store. We’ve checked at least 3 Galaxy S7s (2 Galaxy S7 from different carriers and a Galaxy S7 edge) and can’t find Galaxy Store. The only way we were able to access it is by using the Galaxy Apps store. If having the app is that important to you, kindly contact Samsung for assistance.

Problem #4: Galaxy S7 active not receiving SMS, only MMS

I have a new Samsung Galaxy S7 active, and previously Galaxy S6. My daughter’s text come through as only MMS to me and mine to her are individually listed, if we get each other’s text at all. I spent numerous hours on phone with AT&T, in stores, online trying to find a solution. We have but all given up. Her phone number in my phone shows as an email under messages but normal in contacts too. My S6 was also messing up so I got new S7 thru AT&T and the texts are still messed up. We have to revert to third party text apps like Facebook or Snapchat. Thanks in advance, the Mom and Daughter who actually DO want to text. — Anna

Solution: Hi Anna. If AT&T technical support can’t fix this problem, we doubt any third party support group like us can do something. First of all, support teams need more details than the ones you provide here. The problem description is not that helpful at all for us as far as diagnosing your issue is concerned. Any technician that’s going to help you will need to know the history of the phone as well as the changes you’ve done prior to noticing the problem. Other important technical details are missing here so it’s we can only speculate here. That said, the only suggestions that we can give you are basic ones such as wiping the cache partition, booting to safe mode, wiping the messaging app’s cache and data, and factory reset. For reference, below are the steps on how to do each one.

Delete System Cache | Wiping the cache partition

Minor firmware and hardware glitches can be fixed by deleting the system cache. In fact, we technicians always recommend doing it before performing any of the reset procedures:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Safe Mode

It is imperative you know this procedure as it is very important in troubleshooting third-party or downloaded apps. You can follow these steps if your phone frequently reboots and you can’t perform troubleshooting while in normal mode.

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Wipe the cache and data of an app

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Factory reset

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Secondly, technical information pertinent to the issue are only available to your carrier’s technical support team. There’s a chance that this problem is caused by some misconfiguration on their end and no one except them can fix it. You are a paying customer so your carrier is obligated to fix this issue. If their customer service representative, try asking to talk to someone higher in the technical department. There are usually levels of technical support depending on the issue so try to ask for a supervisor or another higher level of support until they can fix the issue.

Problem #5: Charger got stuck in Galaxy S7 due to overheating | Galaxy S7 won’t charge

Hello. I am a Peace Corps Volunteer currently serving in Namibia. My phone overheated last night and when I went to unplug it this morning the charger was stuck. I let it cool down a bit and was able to get the charger out but now no charger is working with my phone although the cables work with other phones. Finding a wireless charger is not really an option for me at this moment. I know that headphone ports can be cleaned out by dipping the jack in something like vodka and putting it into the port as it collects any dust and evaporates quickly. Is this an option with charging ports as well? Or is there another easier solution to the issue I’m facing. Thanks. — Hannah

Solution: Hi Hannah. Cleaning the charging port of a Galaxy S7 requires dismantling the phone, which we don’t recommend, because it will definitely void  the manufacturer’s warranty. A voided warranty means Samsung will no longer accept the phone for repair, even if you’ll pay them for it.

Also, dismantling process in your case also needs some specialized kits. If you can’t find a wireless charger where you are right now, you’ll most likely not find the right tools to open the phone up. You also need to remember that cleaning does not mean repair. You may be able to clean the charging port but some parts was damaged while the phone overheated, you will most likely end up with a busted phone. The best thing that you can do right now is to either (1) keep the phone and wait until you have the opportunity to have a professional check it, or (2) to call Samsung to see if there’s a way that you can send it to them. We don’t know if the second option is a practical option but it’s worth giving a try.

Problem #6: Accidentally dropped Galaxy S7 has screen flickering issue

I dropped my phone quite severely around a week ago (it hit the corner of a metal radiator and the smash was quite big). It had been dropped before, only suffering a few cracks to the front screen, nothing as bad as the recent one. After a few days i noticed a black hole under where the smash on the screen was. Over the course of 3 days it got bigger till it was big enough to fill the crack. To stop further damage or dirt getting inside the screen, i put a protective cover on the screen.

Around 2 days ago i left my phone on charge and came back 5 minutes later to a white flashing in the section of the screen. It would not turn off or go into recovery or safe mode. I could hear the screen was active even when the flickering was happening. It all of a sudden allowed me to open the camera app through the icon on the bottom right of the screen the usual way by sliding it and through this i could turn my phone off and restart it. This allowed it to work up until around 8pm when it happened this time more severe as the flashing would not stop no matter what, even when i eventually managed to turn it off through the camera, at this moment in time the screen has not stopped flickering for 7 minutes and any attempt to turn it off or restart it have failed. Please help. — Cameron

Solution: Hi Cameron. Based on the history of the device your provide here, the most likely reason for the trouble must be malfunctioning hardware rather than software. This means that no software hack can help you fix it at this time. Unless you have the right tools and skills to do a screen replacement, we suggest that either bring it to a Samsung service center, or to a good third party service center.

If you think you can handle the screen replacement yourself, try looking for a good guide with the help of Google. Keep in mind that most screen replacement tutorials are just guides on how to remove and replace the defective part and may not give you directions on how to diagnose other possible damaged parts. That means that if another component may be damaged, the phone may continue to have problems after a successful screen replacement. This is the main reason why you want to let a trained technician handle the repair.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Google Project Fi vs T-Mobile Unlimited Data Plan

Not being able to watch Elon Musk’s space Tesla live in high-definition because of mobile data limits just doesn’t feel right. If Elon can shoot a car into space, carriers should be able to offer unlimited data plans that don’t feel like they came straight from 2008. Well, Google has recently sort of introduced its unlimited data plan, and we simply couldn’t wait to compare it with T-Mobile’s unlimited data plan, which is widely considered to offer the best band for your buck.

BrandBest Prepaid PlanHighlightsPrice
TelloBlack Friday Deals
  • 2GB + Unlimited Talk & Text for FREE
  • No contract, no commitment
  • Upgrade or downgrade anytime
  • Check Price Here

    * Links in this table contain affiliate links, which means at no additional cost to you, we will earn a commission if you click through the link and make a purchase. Thank you for your support. For more details, please visit our Privacy policy page.

    Introducing Bill Protection

    Bill Protection is a new feature of Project Fi that essentially turns it into an unlimited data plan. With Bill Protection, Google has put a hard cap on what it charges its customers each month for mobile data.

    Before the introduction of Bill Protection, Project Fi customers paid $20 a month for unlimited domestic calls and texts with 24/7 support and $10 for 1 GB of mobile data. This basic pricing structure remains the same, but Google has simply stopped charging for data past 6 GB for 1 person. What’s best about Bill Protection is the fact that your mobile internet speed remains the same until you consume 15 GB of mobile data, which, according to Google, only 1 percent of its customers do. In other words, Bill Protection ensures that you’ll never pay more than $80 no matter how much data you consume.

    You can still add up to 5 more people and share your data plan with them for $15 a month for each person. When two people share a plan, the data limit is 10 GB, instead of just 6 GB. And for each additional person, the data limit increases by 2 GB, although the 15 GB limit still remains.

    Bill Protection also extends more than 170 countries and destinations where Google’s customers can use Project Fi, making it great for international travelers who are tired of worrying about possible overcharges.

    Project Fi Versus T-Mobile Unlimited

    T-Mobile’s $70-a-month T-Mobile One unlimited plan includes 50 GB of mobile data and free international mobile internet access in over 140 countries. Since the plan also includes unlimited texting and talk domestically and unlimited texting internationally, T-Mobile One would be a better plan than Project Fi with Bill Protection if it wasn’t for a handful of annoying limitations.

    For starters, T-Mobile One only lets you stream videos in 480p. Watching Elon Musk shoot a Tesla into space in 480p almost seems like blasphemy to us. T-Mobile should have realized by now that modern smartphones moved past the Full HD resolution some time ago, so offering only 480p with a data limit of 50 GB just seems non-sensical. What’s more, the international internet access is limited to 2G speeds, or 128 kbps to be more precise.

    That said, you can pay $10 extra each month for T-Mobile One Plus to stream HD video and enjoy international mobile internet speeds of up to 256 kbps, which would increase the monthly price to $80—the same as what a month of Project Fi costs.

    BrandBest Prepaid PlanHighlightsPrice
    TelloBlack Friday Deals
  • 2GB + Unlimited Talk & Text for FREE
  • No contract, no commitment
  • Upgrade or downgrade anytime
  • Check Price Here

    * Links in this table contain affiliate links, which means at no additional cost to you, we will earn a commission if you click through the link and make a purchase. Thank you for your support. For more details, please visit our Privacy policy page.

    5 Best Cheap T-Mobile Phones Sold By Amazon Prime Exclusives In 2019

    Amazon has a whole list of phones that are exclusive to Amazon Prime members. These phones are considered “unlocked,” in that they’re not tied to a specific carrier. In fact, they should work with any major carrier. However, today we’ll be specifically sharing our favorite of these Amazon exclusives for those of you who are loyal to T-Mobile.

    Best Cheap T-Mobile Phone

    ImgAmazon.com LinkBrandProductAmazon.com LinkPrice on Amazon.com
    MotorolaMoto X (4th Generation)139.99
    Nokia mobileNokia 6142.23
    MotorolaMoto G PLUS (5th Generation)105.38
    LGLG X charge171.11
    LGLG G6171.62

    The neat thing about Amazon Prime Exclusive devices is that all major Amazon apps are pre-downloaded to them, so you’ll have access to shopping, kindle, video, and everything else that is unlocked for Prime members. The best part? They’re also equipped with Alexa integration, ready to take on your toughest questions, or even simply, “Alexa, order me a pizza.”

    Moto G5 Plus

    The Moto G5 Plus has an octa-core processor, runs on 4G LTE speed, and has a 5.2 inch screen perfect for Netflix binging on the go. But one of our favorite features with this phone is TurboCharge. If you’ve ever needed your phone to charge quickly, then this is a feature you’re going to love. With TurboCharge, the Moto G only needs 15 minutes of charging for the battery to last for up to 6 hours. So no matter what kind of rush you’re in, you won’t have to worry about your phone not keeping up ever again.

    Buy it now: Amazon

    Moto X4

    This Moto X4 comes in two great colors. A stunning, rich black, called “Super Black,” and a shiny “Sterling Blue,” which is barely blue and mostly silver. And while this phone is typically $400, Amazon is currently running a sale for you to get $100 off. That’s a huge discount! So if you find that the following features are something you’d be interested, definitely don’t wait to do it.

    The gorgeous display on this phone is 5.2 inches with a water resistant exterior to guard against splashes and spills. The back camera is a dual camera, and what’s really neat about it is that you don’t need a lot of light to get great shots. In fact, this camera is designed so that when light is lacking, your photos won’t be.

    Buy it now: Amazon

    LG X Charge

    The LG X Charge is a phone that’s fully loaded and ready for whatever work you need it to do. The battery behind this powerhouse is 4,500 mAh, and it’s projected to last up to 48 hours without needing to be recharged, depending on your usage. That’s crazy, insane, and something you really don’t see in a lot of phones on the market today. On top of that, you really can’t beat the price.

    The cameras are 13MP and 5MP, and they utilize Auto Shot integration, so that all you have to do is steady the camera on whatever you want to take a photo of, and it will automatically take the perfect shot, so you don’t have to try and hit the capture button at just the right time. This feature takes all of the guesswork out of your photos.

    Buy it now: Amazon

    Nokia 6

    The Nokia 6 is another Amazon Prime Exclusive, and it comes in two colors: copper, and black. It comes with 32GB of built in storage space/memory, but with a microSD card (not included), that can increase to up to 128GB of space. This one is specifically built for AT&T and T-Mobile users only, so if T-Mobile is what you’re looking to use primarily, the Nokia 6 may be a good choice for you.

    Buy it now: Amazon

    LG G6

    This phone comes in the color platinum, and is really good on durability, meeting 14 different military-grade specifications and certificates against debris and water. With 32GB of built in memory, you can upgrade that with a microSD card (not included), up to 2T.

    One of the best parts of this phone, however, is the facial recognition unlock. Instead of using your fingerprint or typing in a passcode, this the LG G6 will recognize your face and automatically unlock. This is great, and in the long run, it can shave off a lot of time and hassle.

    Buy it now: Amazon

    Verdict

    These are some great phones, and we’re confident that no matter which one you decide to go with, you’ll love it for it’s own unique aspects that it brings to the table. If you already have one of  these phones, we’d love to know what you think of it in the comments section.

    Best Cheap T-Mobile Phone

    ImgAmazon.com LinkBrandProductAmazon.com LinkPrice on Amazon.com
    MotorolaMoto X (4th Generation)139.99
    Nokia mobileNokia 6142.23
    MotorolaMoto G PLUS (5th Generation)105.38
    LGLG X charge171.11
    LGLG G6171.62

    How to fix Galaxy J3 Bluetooth issue: Bluetooth randomly turns off by itself

    Hello Android fans! Welcome to our Galaxy J3 troubleshooting article of the day. This post will cover common questions about the #GalaxyJ3 so be sure to browse through the entire article. We hope you’ll find it helpful.

    Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

    Problem #1: How to fix Galaxy J3 bluetooth issue: Bluetooth randomly turns off by itself

    We have 2 brand new Samsung J3 2018 phones. Randomly last week, my husband lost his bluetooth connection. Phone Button wouldn’t turn on. Did all of the suggested fixes, restart, took battery out, cleared caches. Finally (and brutally) went through a factory reset. It worked. Thankfully, he had his old phone and was able to switch his apps, etc over again. A week later still ok- so far. Yesterday, I encountered the same problem. I have done everything except the factory reset. I went to the ATT store and they recommended calling the warranty dept and getting a new phone. I am writing you before I do either of these options. I am fearful that the issue needs a firmware update and will keep happening if we dont get to the root cause. Your help is greatly appreciated. 

    Solution: We don’t have the full history of your device to know the real cause. However, if the problem comes and goes, like when it disappeared after a factory reset, it must be due to an app or an operating system bug.

    Restart to safe mode

    To check if it’s an app issue, try restarting your J3 to safe mode. Here’s how to do that:

    1. Turn the device off.
    2. Press and hold the Power key past the model name screen.
    3. When “SAMSUNG” appears on the screen, release the Power key.
    4. Immediately after releasing the Power key, press and hold the Volume down key.
    5. Continue to hold the Volume down key until the device finishes restarting.
    6. Safe mode will display in the bottom left corner of the screen.
    7. Release the Volume down key when you see Safe Mode.
    8. Observe the phone and check for the problem.

    Don’t forget, safe mode is a utility that prevents third party apps from running. If Bluetooth works on safe mode, then there’s no hardware issue at all. The problem must be caused by a bad third party app. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and do a process of elimination. Here’s how:

    1. Boot to safe mode.
    2. Check for the problem.
    3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
    4. After you uninstall an app, restart the phone to normal mode and check for the problem.
    5. If your J3 is still problematic, repeat steps 1-4.

    Do another round of factory reset

    Should rebooting to safe mode won’t help, you can try to wipe the phone again. If Bluetooth works after a factory reset but becomes problematic again after some time, you can go ahead with your plan to replace the unit. At this point, there’s no way for you to know if the issue is due to a firmware coding issue or not. You can rule out hardware issue though. If it is, the problem would be consistent and not intermittent.

    Problem #2: Galaxy J3 can’t transfer files to Windows PC

    When I try copying music files from my computer (Win 10) to the music folder on my SD card in the Samsung Galaxy J3 Luna Pro, I get a window saying copying but not saying what it’s copying and then it eventually closes with nothing copied. I have successfully copied from my old SD card to the new one in the phone and then copied another couple of albums successfully, but for the last two days copying has not been successful. I’ve tried it many different ways and tried syncing from Windows Media Player, which also did not work. I took the battery out of the phone and replaced it, but still nothing. Any suggestions? I have one Russian app that doesn’t seem to run right and doesn’t seem to want to uninstall although I’ve attempted twice–that’s eBoox New. The phone also seems to reboot by itself a lot since installing eBoox. This problem with copying files came up only after installing eBoox.

    Solution: You seemed to have identified the cause of your issue so why don’t you try to do a quick check? We don’t know what you mean exactly by being unable to uninstall it but if you are unable to delete it entirely from the system (which is not a good sign anyway), do a factory reset. Then, once the phone had been wiped clean, try to move files from your computer again when the problematic app is not installed. This is the only way for you to know if your suspicion is right or not.

    For reference, here are the steps on how to factory reset your J3:

    1. Create a backup of your data.
    2. Turn off the device.
    3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
    4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
    5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
    6. Press Power button to select.
    7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
    8. Press Power button to select and start the master reset.
    9. When the master reset is complete, ‘Reboot system now’ is highlighted.
    10. Press the Power key to restart the device.

    Problem #3: Galaxy J3 won’t install update

    I would really like to update my phone to the most current operating system it can use. I have a Galaxy J3. Everytime i check for updates on my phone, it says it is up to date. I tried downloading Kies. It said i needed to download smart switch. I downloaded smart switch and it says my phone is up do date with it’s Android. It is an ATT phone that is unlocked and currently running on Cricket wireless. Where do I go from here as far as how to upgrade to a faster version of android. Is that even possible? Thanks!

    Solution: Samsung phones are usually built to cater to the needs of a carrier that order them. In your case, your phone is originally an AT&T device so its firmware is meant to work with AT&T specifications and not for Cricket Wireless. Carrier-specific firmware can’t work in another device so this is the reason why your J3 can’t receive OTA (over-the-air) updates at all.

    If you want to update your J3 with more recent firmware version, you can try to flash it. Use Google to find a good guide on how to do it.

    Keep it mind that flashing is a risky procedure and can potentially brick your device. Do it at your own risk.

    Problem #4: Unlocked Verizon Galaxy J3 can’t read T-Mobile SIM card

    Have been trying to unlock my Galaxy J3 so that my daughter can use it. I got this phone through Verizon and it is paid for. I am no longer with Verizon. Both my daughter and I are with T-Mobile. Verizon said phone is already unlocked, but when I put in the T-Mobile SIM card it always says “SIM card not from Verizon wireless.” Have done both soft and hard reset. Cannot figure out how to disable or bypass setup wizard. Have even tried the special numbers that are entered into the dialer. Have set network to lte/gsm/muy. What can I do to get this to work? Please help me. Thank you.

    Solution: Having your device network unlocked is not a guarantee that it will necessarily work in another network. You also have to consider other factors such as software compatibility and hardware (radio frequency).

    Verizon uses CDMA technology which is totally different from T-Mobile’s GSM. There’s a chance that your J3’s software may not be compatible with T-Mobile’s system, thereby causing it to fail to work with a SIM card. There’s also a chance that your phone’s radio may not be equipped to work with T-Mobiles operating frequency band. To know if any of these is causing the problem, talk to a T-Mobile technical support team. They should be able to help you tell if your device can work with their system or not.

     


    Engage with us

    If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

    If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

    If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

    If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

    MetroPCS launching the Samsung Galaxy On5 and LG Stylo 2 Plus soon

    LG Stylus 2 Plus

    LG Stylus 2 Plus

    A new leak has revealed that #MetroPCS will be unveiling the #LG #Stylo2Plus (Stylus 2 Plus) and the #Samsung #GalaxyOn5 on its shelves soon. The revelation was made by a leaked internal document, which revealed the handsets that will be unveiled by T-Mobile’s prepaid subsidiary by the end of this month.

    The Galaxy On5 will supposedly cost $59 from the carrier, which is not surprising given the hardware. The LG Stylus 2 Plus on the other is shown to be carrying a price tag of $149.

    Both handsets will be launched on the 27th of June, so there’s still some waiting to do if you’re looking to snatch these up. The carrier recently launched the Galaxy J7 and the LG K10 on its networks, so MetroPCS is seeing immense potential in budget ranged offerings. Much to our surprise, the Samsung Galaxy S6 reached end-of-life status last month, suggesting that the carrier wants to focus strictly on the budget and mid-ranged devices.

    Via: Pocketnow

    5 Best Cell Signal Boosters For Better T-Mobile Reception In 2019

    If you’re having trouble with T-Mobile’s signal in your home or office, you might want to consider other methods in order to bolster the signal. There are a lot of different ways to do this, but just one method is to use a cell signal booster. Cell signal boosters have a bad rap in that they don’t work properly, but they’re actually a life saver, if you purchase a good one. Usually, you need to invest at least a little bit of money in order to get a good quality cell signal booster that actually and substantially improves the signal in your home.

    Best Signal Boosters

    Before you go out and buy a cell signal booster, you need to do some research first. Making sure they have good reviews is pertinent, but you also need to make sure that they support LTE boosting as well as that they are compatible with your carrier, in this case, T-Mobile. Luckily, we’ve done the research for you. Be sure to follow along below, and we’ll show you the best cell signal boosters for better T-Mobile reception in 2018!

    weBoost Connect

    First up, consider the weBoost Connect 4G-X. This cell signal booster is capable of boosting the signal of most US networks. That means that you’ll not only be able to boost your T-Mobile signal, but you’ll also be able to boost other network signals as well if you so choose to switch providers down the line. The booster itself is capable of some serious coverage range. It can boost the signal in a fairly nice and large home with a range of 7,000 sq.ft. Got dead zones? With the weBoost Connect, you won’t run into those anymore.

    There is some serious power and technology sitting in the weBoost Connect, which makes it a little pricey. Still, it’s worth the cost to amplify and make cell coverage in your home a whole lot better — it’s a whole lot cheaper than moving and trying to find a place that doesn’t have dead zones. You can expect to get better battery life as well, as your phone’s battery won’t be draining due to a weak signal.

    Buy it now: Amazon

    SureCall Fusion4Home

    You also might want to consider the Fusion4Home. This doesn’t have nearly as much coverage as the weBoost Connect; however, it’s more suitable for standard sized homes. It’s only got a range of 3,000 sq.ft, which will be fine for standard homes throughout the US. It’s less than what the weBoost Connect has, but the 3,000 sq.ft is still a notable amount. That’s really the only difference between the weBoost Connect and Fusion4Home as well: signal range.

    The Fusion4Home is able to amplify 4G LTE and 3G speeds, which means it is helpful in major cities as well as rural areas that don’t have great LTE coverage. As you might assume, you’ll be able to get an excellent signal with the Fusion4Home cell signal booster.

    Much like the weBoost Connect, you can expect to get better performance out of your phone, as your phone’s battery won’t be draining because of a weak signal. And of course, with an increased signal, you should see better data speeds as well.

    Buy it now: Amazon

    Phonelex GSM Booster

    Cash strapped and don’t want to drop all that money on a weBoost Connect or Fusion4Home? Then consider the Phonelex GSM Booster. This is particularly great for T-Mobile customers in rural areas, as you’ll be able to bolster that 3G signal to its maximum potential with this cell signal booster. It’s useful even if you think you have a good 3G signal at home — it’s a much slower technology/frequency, so a booster will help that 3G signal penetrate through the walls in your home as well.

    Buy it now: Amazon

    weBoost EQO 4G

    weBoost makes another similar signal booster, but its intended for bolstering a small area of your home. It only supports up to 500 sq.ft of coverage, so if you have a dead zone in, say, an office, the living room or bedroom, the weBoost EQO 4G will be able to bring you 4G LTE or 3G signal to those rooms.

    Buy it now: Amazon

    MobileForce Car Cell Booster

    You might also want to consider a car cell booster. This might seem weird at first, but they’re super helpful in the event that you need to keep your phone from dropping calls. A cell booster in your car will keep your coverage stable, which is nice when you’re going through a dead zone. This can be super helpful in the event that you rely on your phone for work — that’s certainly something you don’t want a call drop happening during. A nice bonus is that the MobileForce Car Cell Booster is small, compact and works on all US networks, including T-Mobile.

    Buy it now: Amazon

    Verdict

    If you’ve got a choice, we recommend going with the Fusion4Home. This is the perfect choice for those that have a standard home. But, if you need more coverage, the weBoost Connect can hook you up for up to 7,000 sq. ft. But, if you need something while you’re on the go in the car, the MobileForce is a great option as well.

    Best Signal Boosters

    What to do to properly network unlock a T-Mobile Galaxy S6, other unlocking issues

    Hello Android fans! Today we address some issues for some network unlocked #GalaxyS6 devices. Problems mentioned below are few and far between but they can still be doing to those experiencing them. We hope that this troubleshooting article will find be useful for them.

    If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

    When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

    Below are specific topics we’re bringing for you today:

    Problem 1: What to do to properly network unlock a T-Mobile Galaxy S6, can’t make or receive voice calls

    So I bought a Galaxy S6 on Craigslist. It is factory T-Mobile and I am wanting to use my AT&T (Cricket) service. The phone appears to be unlocked as I can get it to show Cricket and can use text messaging, email, and Internet. Issues I am having are no calls either way and the device provides no sound (unless using a headset). In network settings I see a code of er05 invalid sim. This is apparently related to WiFi calling, which, in turn, is most likely the OS T-Mobile has installed. Could the OS also affect the sound issue? There is obviously some forms of a factory lock still as I have went to the “unlock phone” app provided by the mobile. I then requested a permanent unlock and it says the request is denied as device is ineligible. I hope this is detailed enough so far and that you can help me somehow. I have done many of the common and even advanced fixes and am having no luck. I simply need a pro!! Thank you and please help. — Terry L Smith

    Solution: Hi Terry. Some phones sold as pre-owned ones sometimes have issues with them. Not everyone who sell their devices are honest enough to inform buyers of existing problems. That and with the expected possible compatibility issues are often some of the common problems unsuspecting buyers often encounter. Troubleshooting the issues you mention here depends on a number of factors and we’ll briefly discuss them individually.

    Verify if phone is compatible

    We would like to believe that your T-Mobile Galaxy S6 is compatible with AT&T’s network, even if your carrier is Cricket Wireless. This means that it’s physical radio can pick AT&T frequency and should allow basic network services like SMS/MMS, voice calling, and cellular data to work. Just to be on the safe side though, we strongly recommend that you verify your device’s compatibility again using Cricket’s system. To do that, follow these steps:

    1. Open Phone app.
    2. Dial *#06#.
    3. Take note of the 15-digit number, which is the IMEI (write it down if needed). If dialing *#06# won’t display the IMEI, your phone may not be compatible with Cricket.
    4. In your phone’s browser or in your computer, enter the IMEI in Cricket’s verification page.
    5. Click Check My Phone.

    If Cricket says the device is compatible, that is expected.

    Only unlocked smartphone may work properly

    Even if your S6 is compatible with Cricket’s network, that doesn’t mean network services will work properly right after inserting your Cricket SIM card. Your phone also needs to be properly unlocked by the previous carrier. And this is where issues usually occur.

    As mentioned above, not every seller tells buyers their device is not unlocked. There can reasons for that, one being the seller’s failure to contact his/her carrier before shipping out the phone to the buyer.

    According to T-Mobile website, these are the requirements that must be met before a device can be unlocked:

    1. The device must be a T-Mobile device.
    2. The device must not be reported to T-Mobile as lost, stolen, or blocked.
    3. The account associated with the device must not be canceled, and be in good standing.
    4. You have requested no more than two mobile device unlock codes per line of service in the last 12 months.
    5. The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
    6. T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

    If any of these conditions was not met, your phone may have remained locked to T-Mobile network, causing the problem. If you are positive though that you were able to use Cricket’s SMS and mobile data on this phone, the only reason for the current problem may be entirely device-related.

    Check SIM Card Manager (If you happen to use a Dual SIM version)

    Some Galaxy S6 devices are designed to be able to handle two SIM cards. If your device does not support this feature, simply skip this step.

    However, if you have the S6 Duos, you should consider checking the SIM card manager to ensure that you set the correct SIM card for calls. Here’s how:

    1. Open Settings app.
    2. Tap Connections.
    3. Tap SIM card manager.
    4. Under Preferred SIM card section, make sure that you select the correct SIM card for Calls.

    Clear Phone app’s cache and data

    It’s possible that the issue is caused by a bug in the Phone app you’re using.  This app can be Samsung’s pre-installed app named “Phone” or any other app you may have installed. Try clearing its cache first to see if that will make a difference. If it doesn’t, do the Clear Data option.

    1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
    2. Navigate down to Apps. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
    3. Once in there, look for the application and tap it.
    4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
    5. You should now clearly see the Clear Cache and Clear Data buttons for the application. Do Clear Cache first, then check how voice calling works.

    Verify if speaker works or not

    There are a number of things that you can do to check if the speaker works or not. The easiest is by playing videos, audio files, or listening to your recorded voice. If you feel a little technical, you can also access the phone’s service menu and check if the speaker is working or not. Here’s how:

    1. Open Phone app or dialing app.
    2. Dial “*#0*#” (without the quotes).
    3. Tap Speaker.
    4. The device should then play an audio on its own. If there’s no sound at all after tapping the box that says Speaker, the device’s speaker must be defective. In this case, you’ll need to have the phone repaired.

    On the other hand, if the speaker works normally in service menu but no in normal mode, you must perform a factory reset to fix the trouble (steps provided below).

    Problem 2: T-Mobile Galaxy S6 loses signal when making calls in Vodafone network

    I have a Samsung Galaxy S6. I live in the Netherlands. I have no problem connecting to the wifi. I use Vodafone and there is supposed to be good reception with Vodafone where I live. I called them and they said they don’t see an issue. My phone was with T-Mobile but is not locked. I changed the network provider a few months ago after my contract ended. Usually my phone shows 3 or 2 bars but says emergency calls only. At other times it says Vodafone and shows good reception, but if I make a call, then the bars disappear and suddenly it shows no signal and can’t call. What is more surprising is that it does this quite often, even in the busiest areas where one always gets reception. Please help! — Shreya

    Solution: Hi Shreya. Some specific circumstances may be different but overall, the issue appears to resemble that of Terry above so kindly refer to our suggestions for her. We will try to get an official word from T-Mobile about these issues so try to keep watch for this article for updates. There’s a chance the issue may be operating system related so there may or may not be an effective fix for it.

    Make sure that you also try a factory reset as a final device troubleshooting. If that won’t work either, you can let Vodafone know so they can help you troubleshoot the problem as well.

    Below are the steps on how to factory reset your device:

    1. Turn off your Samsung Galaxy S6 Edge.
    2. Press and hold the Volume Up, Home and Power keys together.
    3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
    4. Wait until the Android Recovery Screen appears after about 30 seconds.
    5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
    6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
    7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

    Problem 3: Unlocked Galaxy S6 mobile data stopped working after an update

    I have a Galaxy S6 from Telus Canada. I bought it factory unlocked from eBay. I only used it for only one day as it updated itself overnight and has since not been able to connect to the mobile network. I Googled the problem and ran various tests/fixes however none have worked in remedying the problem. The IMEI is good, it is running the latest android 7.0. The battery is good, the SIM card is good as i have used it in another android phone with no problems. I have downgraded the phone to 6.0.1 and gradually updated it back to 7.0. It won’t register to the network no matter what i try. — Dwightanthony

    Solution: Hi Dwightanthony. Some devices can lose their unlock code after it’s been factory reset, updated, or flashed. Keep in mind that the operating system version remains even after the device has been network unlocked. If an update has been installed after it’s been unlocked, network settings may be reset, reverting them back to its original network. Depending on the device, network unlock can either be permanent or temporary. Since we don’t know much about the specifics of your device, you should contact the seller and see if they can provide the unlock code. Otherwise, you may need to find third party shops that have advanced software to perform similar network unlock procedure.

     


    Engage with us

    If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

    If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

    Galaxy S7 not receiving SMS alerts, can’t receive SMS from one contact, other issues

    Welcome to a new #GalaxyS7 troubleshooting episode. Today, we answer some texting issues that we received from the past few days. We hope to publish similar posts for other devices soon so check our blog back in the coming days.

    If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

    When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

    Below are specific topics we’re bringing for you today:

    Problem 1: Galaxy S7 edge getting recycled old SMS from WhatsCall app

    A recent text message to my spouse, who is on our shared Verizon wireless plan and also using Galaxy S7 Edge, strangely included content from a previously deleted text message sent over one month ago. The previous text message was sent via an app called What’s Call, which is different from my regular messaging app (Verizon Message +). The recent text to spouse included both my intended message, but also copy of the older What’s Call text that was previously deleted. This text content from What’s Call could easily have been misinterpreted and could have appeared as highly suspicious. My concern is the the phone was hacked or strange bug from What’s Call app somehow infiltrated a private message to my spouse. Please let me know if this is a known issue or what steps can be taken to safeguard privacy. I have since uninstalled the What’s Call app, but am worried that random, previously deleted, text messages will suddenly appear. Thank you. — Neil Windisch

    Solution: Hi Neil. When it comes to digital privacy, it’s always good to have a paranoid mindset. Your suspicion is well founded and must be the basis for your search to know the real deal. Unfortunately, when it comes to messaging platforms, the only party that can help you is the developer itself. WhatsCall is an independent third party app and works similarly to your regular messaging apps or any other messaging platforms like Facebook Messenger or Google Hangouts. This means that you are using the dedicated servers of the app in order to send and receive your messages. The thing is, only the developer has control how your messages are managed. The setup is similar to how your carrier, Verizon, manages your messages when you use their Message+ app. In other words, you can only seek support from the developer of the concerned app.

    This is the first time that we’ve heard of this messaging app (remember there are hundreds of them out there and we don’t individually track issues for each one) so we can’t really say if it’s an issue that’s happening with other users as well. As far as we’re concerned, you’re the first S7 owner that reported this bug so for now, you can treat it as a possible bug. But then again, you can also treat it as a possible sign of privacy breach. Keep in mind that messaging platforms are permitted to store your messages. For how long depends on the developer. They decide on what to do with your messages so they can potentially be a privacy risk.

    To see if other users experiences the same problem, visit the app’s Google Play Store download page and check reviews of other users. Better still, you can post your own review and mention the issue you’re experiencing. If the developer is responsible enough to monitor reviews from users, you may even get a response from them. Otherwise, contact them directly and ask them for answers.

    Problem 2: Verizon Galaxy S7 MMS not working on T-Mobile network

    I’ve seen a lot of other forums listing this issue but I can’t find a fix that works. I have a Verizon Samsung Galaxy S7 with a T-Mobile SIM card in it. Everything seems to work except the MMS downloading. It won’t send or receive MMS messages. I tried a few different APN codes but none of them work. Thanks. I don’t know what version of Android it is lollipop or Oreo or whatever. — Diayeaye2

    Solution: Hi Diayeaye2. Verizon phones uses CDMA technology so they’re much more complicated to modify if used in a different network. Although we’ve seen some Verizon phones being used successfully in non-Verizon networks, most of them have trouble when it comes to MMS. Again, this boils down to the software that runs in the phone. Verizon devices, even if network unlocked, may not allow mobile data or MMS to work. Try to bring your phone to an independent phone shop in your area and see if they can modify the software for you to bypass MMS limitation. This procedure requires advanced software to do.

    Once your phone’s software has been modified, make sure not to factory reset or reflash it to avoid losing the changes.

    Problem 3: Galaxy S7 edge not receiving SMS alerts, can’t receive SMS from one contact, voice calling stops on its own

    Hello. I’ve got multiple of issues going on with my Samsung S7 Edge. This is the third phone that I had to return to AT&T with the insurance. I guess they use refurbished phones. Anyways right now I’m not receiving alerts for my text messages. I have my alert notifications on and at the don’t know how to go into safe mode since the S7 Edge does not have a battery. I can’t do a soft reboot.

    My other issues is that I can text a friend but she can’t text back. This happened with my S4 but it was my sister and another friend. my sister and my other friend I can text now and they can text back but now a new friend can’t. Sorry I hope this makes sense and of course I can’t get an answer out of AT&T.

    And my third issue is when I’m speaking into the phone, it’ll just stop and cut me off. I can’t even text it. I’m also having a lot of problems with Facebook. I don’t use a lot of apps. How do I know if my phone has been hit by a virus? Okay anything you could help would be appreciated.

    I am homebound with health issues so I can’t keep going to AT&T when half the time they don’t help. I’ve already gone to the assistant to the president of AT&T but his hands are tied now after helping me with two other issues. — Susanfig

    Solution: Hi Susanfig. Let’s answer your concerns one by one.

    No SMS notifications showing

    SMS notifications should work if set correctly. To do that, make sure that you follow the following:

    1. Open Settings app.
    2. Tap Notifications.
    3. Look for the messaging app you’re using and make sure that the slider is set to the right.

    Another way to do this is by doing the following:

    1. Open Settings app.
    2. Tap Notifications.
    3. Tap Advanced at the upper right hand side.
    4. Look for the messaging app you’re using and tap it.
    5. Make sure that Allow notifications option is enabled by setting the slider to the right.

    Additionally, you can also tap the More information icon (the circle with the little “i”) beside the name of the app and ensure that the slider for ON is set to the right. This only applies if you have the S7 Duos version.

    Once you’ve set everything properly, restart the phone and see if SMS notifications work again.

    Clear cache partition

    If you’ve already tried all the steps above before contacting us, the next good step that you can do is to refresh the system cache. Here’s how:

    1. Turn off your Samsung Galaxy S7.
    2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
    3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
    4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
    5. Using the Volume Down key, navigate through the options and highlight wipe cache partition.
    6. Once highlighted, you may press the Power key to select it.
    7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
    8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
    9. The phone will now reboot longer than usual.

    Delete data of BadgeProvider app

    BadgeProvider app is one of the default apps in Android that alerts users of new things that they may want like new versions of apps, new missed call alerts, new messages, among other things. Clearing its data will not delete your messages though so it’s good way to kick off your troubleshooting. Just to be on the safe side though, we suggest that you back everything up including your messages using Smart Switch.

    To wipe the BadgeProvider app data, follow these steps:

    1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
    2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
    3. Once in there, look for the application and tap it.
    4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
    5. Tap Clear Data button.
    6. Restart the phone.

    Can’t receive text message from a new contact

    If you’re having an issue receiving SMS from one contact only, the problem can either be due to a setting or option you’ve selected, or an issue on the sender’s end. To see if it’s a problem with your device, kindly do the troubleshooting below.

    Check your messaging app

    In a lot of cases, users complain of not receiving messages from a specific contact simply because they’ve forgotten to turn off message blocking in their account, or they have tagged the number as spam. To see if that’s the case, go under the setting menu of your messaging app and see if there’s any blocked messages. If the sender’s number is among the blocked messages, unblock the number. Exact steps vary by app so be sure to explore all options of your messaging app.

    Alternatively, you can simply wipe the data of the messaging app, just like the suggestion above, and see if that will allow you to receive messages from that sender.

    Some carriers allow their subscribers to set message blocking at account level so if you have that option, make sure to talk to your carrier so they can help you check it.

    Do a factory reset

    For your third (voice calling) and Facebook issues, we recommend that you do a factory reset. This procedure brings all software settings back to their defaults. It can also be an effective counter against viruses that are spread by apps. Once your device has been reset to its factory state, all contents — apps, downloaded files, viruses (if there’s any) — will be eliminated. Since the software running in the device at this time has been validated to work, it’s a good way for you to determine if these problems are brought about by bad hardware or not.

    After you factory reset your device, be sure to let it run for a day when there are no third party apps installed. In other words, avoid re-adding your apps back right away. Observe the device for at least 24 hours and see if the problems are gone. If they are not there, that means that somewhere along the way, you were responsible by adding a bad or malicious app.

    If the problems continue, especially the voice calling one, contact AT&T so they can replace the phone for you. They may have given you a defective refurbished phone.

    To factory reset your device, kindly do these steps:

    1. Turn off your Samsung Galaxy S7.
    2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
    3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
    4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
    5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
    6. Once highlighted, you may press the Power key to select it.
    7. Now highlight the option Yes — delete all user data using the Volume Down key and press the Power button to select it.
    8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
    9. The phone will now reboot longer than usual.

     


    Engage with us

    If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

    If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

    How to fix Samsung Galaxy S8 that’s stuck on T-Mobile screen [Troubleshooting Guide]

    This post is for Samsung Galaxy S8 owners who are under the umbrella of T-Mobile, wherever you may be in the world. We have received complaints that some units can no longer continue booting up as they are stuck on the T-Mobile screen. It’s basically one of the boot screens you would see and there are times that when the firmware glitches, the phone gets stuck on one of the boot screens.

    Now, when it comes to powering up issues, we can almost say it’s a hardware problem but when it comes to booting up problems like this, it might just be a minor issue with the firmware. But the thing is we won’t really know unless we try to troubleshoot your phone. So, in this post, I will walk you through in troubleshooting your Galaxy S8 that’s stuck on the T-Mobile boot screen. We will try to rule out one possibility after another until we can determine what the problem really is and formulate a solution that would fix it. Continue reading our troubleshooting steps below.

    But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

    Troubleshooting Galaxy S8 that’s stuck on T-Mobile screen

    First off, I would assume that you didn’t, in anyway, tried to modify the firmware of your phone. If you did try to root it or installed a custom ROM and then this problem started, the best way to fix it is to re-install the stock firmware but please note that we can only do so much if you messed up your phone by trying to install a third-party firmware. Now, if this problem started without apparent reason, here’s what you should do:

    Step 1: Perform the Forced Reboot procedure first

    Aside from fixing system crashes, the forced reboot can actually do a lot more. It can fix almost all firmware-related concerns including this one. The thing about the forced restart is that it’s safe to do and is very effective.

    Just press and hold the Volume Down button and without letting go of it, press and hold the Power key. Keep both keys held together for 10 seconds and your phone attempt to reboot.

    You would know immediately if the problem is fixed or not because your phone will either boot up successfully to the home screen or still gets stuck on the T-Mobile screen. If it’s the latter, then move on to the next step.

    Step 2: Attempt to boot your phone in Safe mode

    One of the reasons why a phone can’t successfully boot up is when there are third-party apps that keep on crashing. We don’t know if this is the case though but to rule this possibility out, you have to start your phone up in Safe mode. Doing so will disable all third-party apps temporarily and if it’s successful, then this confirms our suspicion. You can then proceed to finding the app that’s causing the problem and then uninstall it. Follow the steps below on how to boot your Galaxy S8 in safe mode and uninstall apps.

    How to start your T-Mobile Galaxy S8 in Safe mode

    1. Turn the device off.
    2. Press and hold the Power key past the model name screen.
    3. When “SAMSUNG” appears on the screen, release the Power key.
    4. Immediately after releasing the Power key, press and hold the Volume down key.
    5. Continue to hold the Volume down key until the device finishes restarting.
    6. Safe mode will display in the bottom left corner of the screen.
    7. Release the Volume down key when you see Safe Mode.

    How to uninstall apps from your Galaxy S8

    1. From the Home screen, swipe up on an empty spot to open the Apps tray.
    2. Tap Settings > Apps.
    3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
    4. Tap the desired application.
    5. Tap Uninstall.
    6. Tap Uninstall again to confirm.

    However, if your S8 cannot boot up in safe mode but instead still gets stuck on that screen, then you should try the next step.

    Step 3: Try to start your phone up in Recovery Mode

    When a phone gets stuck during the boot up process, it might be due to a minor firmware issue or a more complex one but either way, it might still be able to start up into the Android system recovery menu. So, that’s the next thing I want you to do because if it’s successful, you can do a couple of things that have great impact on the firmware and one of them may fix the problem; you can try wiping the cache partition or do the Master reset. So, follow these steps to do those things.

    How to start Galaxy S8 in Recovery Mode and wipe cache partition

    1. Turn off the device.
    2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
    3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
    4. Press the Volume down key several times to highlight “wipe cache partition.”
    5. Press the Power key to select.
    6. Press the Volume down key to highlight “yes” and press the Power key to select.
    7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
    8. Press the Power key to restart the device.

    How to start your phone in Recovery Mode and do the Master Reset

    1. Turn off the device.
    2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
    3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
    4. Press the Volume down key several times to highlight “wipe data / factory reset.
    5. Press Power button to select.
    6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
    7. Press Power button to select and start the master reset.
    8. When the master reset is complete, “Reboot system now” is highlighted.
    9. Press the Power key to restart the device.

    I hope that one of these procedures fixes the problem but if after doing all of these and the problem still persists, then you have to bring the phone to the tech as the firmware may need to be re-installed.

    Connect with us

    We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

    Galaxy S6 cannot access cellular networks while in international roaming, other issues

    Galaxy S6 roaming

    Welcome to another #GalaxyS6 post that covers a few other issues sent our way by our community. If you are new to our site, don’t forget to check out other articles we’ve previously written for S6 troubleshooting.

    1. Galaxy S6 speaker not working properly after a drop
    2. Galaxy S6 screen/display problem
    3. Galaxy S6 icons not responding when tapped
    4. Galaxy S6 Edge won’t remain powered on when not connected to charger
    5. Galaxy S6 automatically switches to free Wi-Fi
    6. Galaxy S6 cannot access cellular networks while in international roaming

    If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


     

    Problem #1: Galaxy S6 speaker not working properly after a drop

    When plugged into an external speaker/headphones, the audio is crystal clear. But as soon as internal speakers are used, the sound crackles and bubbles, becoming almost incoherent.

     The problem started occurring when I had dropped it in snow but only happened at a high volume. Now, even at the lowest volume, it constantly happens. It fixes itself for a second if you pause and unpause the audio but nothing i have done has fixed it.

    This is a real annoyance as now i can’t show people videos or music i listen to and I’m worried if this could spread throughout my whole phone. I have already tried looking for similar issues online and on your website but nothing. Is there a part I can replace to fix this problem?

    Thank you for your time and effort on helping me through this conundrum. I look forward to discussing this problem more in depth and sending over any data regarding my phone.  🙂 — Dallin

    Solution: Hi Dallin. The drop may have broken a part of the earpiece speaker assembly so the best thing that you can do is to have it replaced. The earpiece speaker assembly contains a speaker, IR blaster, microphone and ambient light sensor. Replacing the speakers means replacing the entire assembly. Obviously, there is no software fix for the problem. You have to either do the replacement yourself (although we advise against it), or let Samsung or a professional do it for you.

    We don’t provide hardware troubleshooting and fixes so it you want to do it yourself, please search for answers online via Google.

    Problem #2: Galaxy S6 screen/display problem

    The screen on my Galaxy S6 has started to “Bounce” around. Any menu screen such as my phone book, phone numbers, text lists, email, or even the launcher window, the screen will randomly scroll up and down rapidly, open up and then close down. Touching the screen will not stop the scrolling or allow me to open anything up or keep anything open for that matter. 

    The return button will not work, nor the home button. It returns back to the main screen and that’s it. When I turn it off and back on this issue settles for a short while then it starts up again and once back on I might get a few taps or seconds before it the whole thing starts over again. 

    The phone has become virtually unusable and texting is a nightmare, except that I do have very limited control following the switching on and off process or strangely when it is plugged into my laptop this seems to settle it down.

    Has anyone heard of this problem with the Galaxy S6 and do you know of any solution to it?

    I have not downloaded any new apps or done anything different from the usual I have always done since getting the phone.

    This is now driving me to distraction and any help would be greatly appreciated. — John

    Solution: Hi John. Looks like you have a hardware issue here. If the screen behavior started happening after dropping the phone or getting it wet, then you have to no other choice other than asking support or replacement from Samsung or any relevant party (retailer, wireless carrier, etc). If the phone has never been physically damaged, try booting it in recovery mode and do a factory reset. Here’s how:

    • Turn off your Samsung Galaxy S6 Edge.
    • Press and hold the Volume Up, Home and Power keys together.
    • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
    • Wait until the Android Recovery Screen appears after about 30 seconds.
    • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
    • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
    • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

    Problem #3: Galaxy S6 icons not responding when tapped

    I notice that the icons on my phone wouldn’t work when I touched them. So I turned the phone off and on but that didn’t resolve the issue. Next I followed your steps to wipe cache partition but it made no difference. So I followed your instructions to reset to factory settings. I did this and the phone rebooted however it is stuck on the welcome page. I select the language but when I press the yellow circle with the arrow in it nothing happens and I can’t leave this page. The phone hasn’t been dropped and it does t have any water damage. I got the phone in December. Can you help me? — Nick

    Solution: Hi Nick. We can’t think of any software error that would prevent you from completing the factory reset process. There must be a problem on the display of your phone that doesn’t respond to your touch. The digitizer may not be working properly and the only way to fix that is by either replacing it, or the entire screen assembly. Please contact Samsung or your wireless carrier for a warranty repair or replacement.

    Problem #4: Galaxy S6 Edge won’t remain powered on when not connected to charger

    Guys I need help…please.

    I dropped my phone in water and after a while I realized my phone was in question it out it was off. I quickly dried my cell phone with a dry cloth and dried it with hair dryer and kept it in rice bag for 3 days…

    After that to my surprise phone didn’t show any response so I plugged it in. And it showed the charging sign and shows 97% but when unplugged no response, it goes black. I tried all the troubleshooting like:

    • Pressing and holding the Power, Volume keys 
    • Recovery mode
    • Clear cache partition
    • Factory reset

    The S6 Edge works fine and works with the charger plugged in but if unplugged, it goes black and no response… — Shabana

    Solution: Hi Shabana. Water damage can often result to all sort of things and the only way for a user to know what may be wrong is when a certain function suddenly stops working properly. That your phone won’t remain powered on when not connected to the charger is an indication that the battery may have died. The only way to fix this is by replacing it with a new one. Please call Samsung and let them know about the problem. Keep in mind that water damage automatically voids the warranty of your device so the repair process will not be free.

     

    Related reading: Things to do when you have a water-damaged Android phone

     

    Problem #5: Galaxy S6 automatically switches to free Wi-Fi

    Carrier is EE.

    When at home, which is much of the time as I’m retired, I want to use my Wi-Fi home hub, but my S6 sometimes switches to free Wi-Fi even though the signal is weaker.

    This results in important WhatsApp messages not downloading and, at least some of the time, text messages and emails too.

    When I remember to check the Wi-Fi connection and switch to my home hub old messages suddenly arrive.

    How can I prevent the phone from scanning and switching to another connection when I’ve already selected the one I want?

    Thanks for any help anyone can offer. — Anita

    Solution: Hi Anita. The only instance that an Android device automatically connects to a free Wi-Fi network without any user input is when  it loses existing connection due to poor signal. There must be some blind spots in your home that the Wi-Fi signal is poor, so your phone automatically connects to the next Wi-Fi network it detects. This also means that you have previously connected to the free Wi-Fi network and that you did ignore the warning that pops up saying you were trying to connect to a potentially unsafe network. The first thing that you can do right now is to forget the connection by going under Wi-Fi options and long pressing the name of the free Wi-Fi network.

    Once your phone encounters the free Wi-Fi next time, a warning will pop up whether or not you want to establish a connection. This should also tell you that your phone loses your home Wi-Fi connection.

    Problem #6: Galaxy S6 cannot access cellular networks while in international roaming

    My unlocked phone — purchased directly from Samsung — cannot access any networks while in International roaming. T-Mobile says it’s all set up correctly from their end. It worked fine when I travelled to St Martin in the Caribbean in January but in February and now in March, it’s been unable to connect to any foreign networks in France, Austria, Germany, Singapore, and now Australia. I have plenty of data and network allocation (because I’ve been unable to use any since I can’t connect).

    When I go to Settings>Mobile Networks>Network Operators>Search Networks, it says “Error while searching for networks”. When I try instead “Select automatically” it initially would say that I was ‘registered on the network’ but I wasn’t – there was no network and no connectivity – where you normally see the network strength bars at the top of the screen there is a circle with a line through it (like a European ‘no entry’ road sign).

    Now (since I spoke to T-Mobile for the second time and they still were unable to help) it doesn’t even say that – instead a green circle goes round for ages and then gives up. Same thing if I choose “search networks”.

    Needless to say, I have “Data roaming” on. I’ve also tried all three Wi-Fi calling settings but to no avail.

    Any ideas? — Mop

    Solution: Hi Mop. First of all, this issue is best addressed by your wireless carrier and not by us or any other third party. The reason for that is simple. They have access to your account while we don’t. Only your carrier can approve your request to activate international roaming. They also have the only power in the world to tweak some of your network provisioning details in order for roaming to become active on your account. The only thing that we can suggest are the following:

    • Do a soft reset. Press and hold the power button for at least 10 seconds to force the phone to reboot.
    • Disable flight mode. Tap and drag the Notifications bar downwards, go to Settings, tap Flight mode, then disable it.
    • Disable Wi-Fi. Turning on Wi-Fi on some Android devices sometimes cancels international roaming automatically. Make sure that you do this before attempting to connect to mobile data again.
    • Check if roaming is available in your location. Although we’re positive that T-Mobile’s international roaming feature covers the locations you mention here, it’s still good to ask them if you can access their services while in these areas.

     


    Engage with us

    If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

    When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

    If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.