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How To Unlock A Cricket Phone

Cricket might not be the most well known wireless service on the market, but as a subsidiary of AT&T, it’s an excellent choice for locals who are looking for a cheaper wireless service than what many of the big companies offer. However, just like the big companies, you may move to or go to areas where the cell signal is poor, or you don’t want to accrue absurd charges when going on international travel. That’s why being able to unlock your phone on Cricket is so nice. With a cricket phone unlocked, you can easily pop-in a SIM from another carrier for better cell service, or to use a cheaper, local wireless service when traveling internationally.

So how do you unlock a Cricket phone exactly? Follow along below and we’ll take you through the process, step by step.


Cricket, like other carriers, has some prerequisites that you have to meet before you can request your phone to be unlocked.

  1. The device you want to unlock has been active for at least six 6 months of paid service.
  2. The device is designed for use on and is locked to Cricket’s network.
  3. The device has not been reported lost or stolen. otherwise known as blacklisted.
  4. The device is not associated with a fraudulent account; your account must also be in “good standing.”

Cricket is actually one of the few carriers that supports military personnel pretty well. The Cricket policy is that they will unlock one Cricket-based smartphone for a service member who doesn’t meet the requirements, but that person will have to provide deployment papers or other supporting documentation.

How to unlock a Cricket phone

Cricket actually makes it fairly easy to get an unlock code, so long as you meet the necessary requirements. The steps to do it online, over at the Cricket website are:

  1. Sign in, visit Account Settings and select Get Code.
  2. Scroll down to locate the number of the phone or line you’d like to unlock.
  3. Select Request Unlock.
  4. The unlock code for eligible Android phones will automatically be displayed on screen, as well as texted to your phone, so long as you meet the requirements. The unlock process for eligible iPhone users is a little different, as they will receive their unlock code via text message the following business day.

You can also use the Cricket app to unlock your phone.

  1. Download and ppen your myCricket app.
  2. If you’re already signed into the app, make sure to sign out.
  3. From there, you can tap Unlock Device on the app’s sign-in screen.
  4. Tap Unlock at the bottom of the screen.
  5. Once your phone is successfully unlocked, restart it to complete the process. Once restarted, you should be able to take your Cricket phone and use it on any other network, including international ones.

Like we mentioned, Cricket is one of the few carriers that support military members with excellent communication services. If you need an expedited unlock, here’s the official word from Cricket:

“If you’re in the military and need expedited unlocking prior to deployment, please call Customer Support at 1-800-CRICKET (1-800-274-2538) or dial 611 from your Cricket phone. We appreciate your service. “

Use a third-party service

Red tape is unfortunately a thing that you have to wade your way through on almost every carrier out there; however, if you want to skip it, and don’t mind paying an extra few dollars to skip it, you can use a third-party service to unlock your phone. Using a third-party unlocking company can get your phone operating on another network in no time, and without all of the red tape from your carrier. It does usually cost some money, which can range from a couple bucks all the way up to an average of $60.

You’ll want to search around and research good companies for this, though. Make sure they’re reputable, otherwise you might end up handing your money to one in return for, well, nothing. Once you purchase a code, it’s usually sent directly to the provided email, and then you can follow the included steps to unlock your phone.


As you can see, much like other carriers, Cricket has some strict requirements that you have to meet in order to have your smartphone unlocked. That’s generally the case, as they want you to stay on their network and not head off to a competitor’s network. However, Cricket still has a process in place that allows you to unlock your phone. But, if you don’t meet those requirements or get denied, you can use a third-party service to unlock your phone, if you’re willing to pay the added cost.

Have you unlocked a Cricket phone before? Did these steps work for you? Sound off in the comments section below.

5 Best Phones For Cricket Wireless in 2019

New flagships are always launching from all of the big companies. And at the time, they’re usually quite expensive. But now that we’re ending 2017, all of the major flagships have gotten a whole lot cheaper. AT&T might say a Galaxy S8 will cost you $800, but you can usually snag one for hundreds less.

Best Phones For Cricket Wireless LinkPrice on
SamsungSamsung Galaxy S8651.01
SamsungSamsung Galaxy Note 8601.99
SamsungSamsung Galaxy S8+473.98
LGLG V20359.98
LGLG G6218.95

Today, we’re going to show you our top 5 picks for the best phones for Cricket Wireless going into 2018. If you’re looking to upgrade to a flagship on the cheap, you need to check out these devices.

Samsung Galaxy Note 8

Looking to get Samsung’s latest and greatest? Then the Galaxy Note 8 will be the phone right up your alley. The primary focus of this phone is productivity. That said, it comes with a large 6.3-inch screen so you can use a variety of built-in multitasking features. The Infinity Display it’s equipped with looks great as well, allowing you to get an enormous amount of enjoyment out of videos, movies or TV shows.

The only downside is that it has a smaller battery than the Samsung Galaxy S8+. Not only that, but the S-Pen isn’t too useful. Many say they’re going to use it religiously, but never actually do, not making the extra $150 for this phone worth it. But, if you’re one of the few who does want to take advantage of the S-Pen, hit that Amazon link below.

Buy it now: Amazon

Samsung Galaxy S8+

If you want that same big screen, your best alternative is the Samsung Galaxy S8+, costing substantially less. You still get the huge 6.3-inch screen (and some multitasking abilities, but not all) for enjoyment in all types of media.

The huge benefit to the Samsung Galaxy S8+ is that it has a massive 3,500mAh battery, which is even larger than the more demanding Galaxy Note 8’s battery. This ensures that you’ll be able to still use your phone well into the evening.

You can pick it up off of Amazon below.

Buy it now: Amazon

Samsung Galaxy S8

Not into large phones with massive 6.3-inch displays? Than the Samsung Galaxy S8 might be right up your alley with its 5.8-inch display. The phone fits perfectly in the hand, and despite having the curved edges on both sides of the phone, holding it in the hand doesn’t accidentally open any apps or anything.

The downside to the smaller screen is that you do get a smaller battery. A whole 500mAh less at 3,000mAh, actually. Due to the smaller screen size, you should get the same amount of juice that you would out of a Galaxy S8+, but you’re mileage may vary.

Buy it now: Amazon


Samsung rocked the market with the Infinity Display in its flagships this year, but one that shouldn’t be forgotten is the G6 from LG. If you’re looking for a traditional smartphone that has only been perfected on this year, the LG G6 is the way to go. You get a large 5.7-inch display, but without the “edges” on the Samsung devices.

It actually has a larger battery than even the Galaxy S8 at 3,300mAh. You’re certain to be able to get a lot of life out of this one on a single charge. The LG G6 is also relatively cheap to get into, in comparison to the Samsung devices.

Buy it now: Amazon

LG V20

Or, maybe you’re looking for a bigger and badder version of the LG G6? In this case, LG is now offering its V20 (a competitor to the Galaxy Note series). It has a massive QuadHD display, perfect for multitasking or watching videos, movies and TV. It has a sweet 16-megapixel dual-camera setup as well, capable of capturing video in 4K.

With the LG V30, you’re also getting a sizable battery (slightly less than the G6) at 3,200mAh, and it’s removable; you’ll no doubt get less juice out of it than the LG G6 due to the increase power the V20 will be pulling, but you’ll still be able to get a day out of it easy.

You can grab the new LG V20 on Amazon at the link below.

Buy it now: Amazon


So, which flagship phone should you get on Cricket Wireless for 2018? If you’re a multitasker, we recommend the Galaxy Note 8 first and the LG V30 second, as the S-Pen in the Samsung device can really help with productivity. If you’re looking for a big screen with plenty of battery, the Galaxy S8+ and LG V30 are optimal options. Or, if you’re just looking for a traditional smartphone with a stunning experience, both the Galaxy S8 and LG G6 are excellent choices.

Best Phones For Cricket Wireless LinkPrice on
SamsungSamsung Galaxy S8651.01
SamsungSamsung Galaxy Note 8601.99
SamsungSamsung Galaxy S8+473.98
LGLG V20359.98
LGLG G6218.95

Cricket Wireless Review – A Sensible and Cheap No Contract Prepaid Phone Plan

Cricket Wireless started as a small, privately owned network that was loved by its customers because of their low prices, fair approach, and desire to fill a big gap in the market. Their only problem was limited coverage that simply couldn’t compete with some of the biggest carriers in the United States.

This problem was solved when AT&T finalized their acquisition of Cricket in spring 2014. Cricket Wireless would become their cheap, no-contract option for people who appreciate the simple billing structure and potential savings.

It’s in direct competition with the likes of Republic Wireless, Walmart’s pre-paid plans, and many others.  Continue reading to find out how Cricket Wireless does under large wings of AT&T.


Coverage and Speed

Cricket Wireless leverages the power of AT&T’s fast 4G LTE network, which greatly improves the previously bad performance of the CDMA network that Cricket used before their acquisition by AT&T. The coverage is essentially the same as the one you get with AT&T. You can check if your location is included using their online tool. Just enter the name of your city or state, and it will show what type of connection is available.

Download and upload speeds are on par with other providers, averaging at around 7 Mbps and 3 Mbps respectively. This may, of course, vary depending on your location and current network availability. We’ve heard reports describing various issues with high latency, but no such issues were observed during our testing.


Cricket does things exactly like many other prepaid providers and allows their customers to either purchase a brand new phone from their own store or bring one they already own with them. The available phones include some ultra-affordable options that cost basically or completely nothing and also a handful of top-of-the-line devices for demanding customers.

The following five phones stand out the most:

Apple iPhone 6s Plus: This premium smartphone from Apple is best suited for demanding customers who appreciate its elegant simplicity combined with an amazing collection of useful applications and entertaining mobile games. The sharp camera capable of shooting 4K video footage will help you capture all important moments of your life, and the built-in fingerprint sensor will keep them protected against intruders.

Samsung Galaxy S6: Apple’s biggest rival, Samsung, is also represented in Cricket’s range of mobile devices. This beautifully crafted smartphone features top-of-the-line hardware and delivers what can be considered to be the best Android experience currently available.

Motorola Moto E: The Moto E is an affordable option for people who want all the bells and whistles of expensive smartphones without making their wallet cry. Even though sacrifices had to be made somewhere – namely in the quality of the camera and processor speed – the overall value is sky-high.

Microsoft Lumia 640: It’s always great to see less widespread operating systems, such as Windows Mobile, getting some attention. The Lumia 640 is a great alternative to budget Android devices. It’s fast, efficient, and the Windows Mobile Store is steadily growing in size with each passing month.

ZTE Altair 2:  The Altair 2 from ZTE is an inexpensive QWERTY phone designed around fast text communication. It’s a good choice if you use your phone mostly to make voice calls and send messages and not a small computer/entertainment machine.

Apart from smartphones, Cricket Wireless also sell a wide range of accessories, including screen protectors and cases. That way, you can get everything together during your purchase and not worry about it later.

Bring Your Own Phone

If you already own a perfectly good smartphone that still has plenty of life in it, you’ll be pleased to know that Cricket Wireless allows you to bring your own device to the service. You need to make sure that the phone can run on their network by imputing its IMEI number into a dedicated compatibility checker.

After you get a positive result, you need to order a Universal SIM Card Kit for about $10 and activate the service. Everything is well explained and the entire process won’t take you longer than just a few minutes.


Cricket Wireless gives users three different options to choose from:

  • Basic ($40/mo): Unlimited talk and text. Comes with 2.5 GB of data. Doesn’t include unlimited international texting and unlimited talk and text to and from Mexico, Canada, and the U.S.
  • Smart ($50/mo): Unlimited talk and text. Comes with 5 GB of data.
  • Pro ($60/mo): Unlimited talk and text. Comes with 10 GB of data.

If you manage to exceed the allotted data limit, you can do two things: live with slower GSM transfer speeds or purchase an extra 1GB for $10. This purchase can be automatically repeated each month or used just once to get you through a period of heavier data use.

The company is rewarding their customers for using their service each month by giving $5 discounts to everyone who signs up for their Auto Pay service. The service works with most credit and debit cards, such as Visa, MasterCard, Discover, and American Express. You can get extra credit card points and save up to $60 over the course of the year.

Even though there are no dedicated family plans, Cricket Wireless is actually an amazing family plan, thanks to the $10 discount on every additional line. This discount adds up, which means that you get $10 off for the second phone and $20 off for the third one. The maximum number of lines is limited to four.

Customer Service

Cricket Wireless isn’t the best cellular provider in terms of the quality of its customer service, but it’s far from being the worst one. According to J.D. Power and Associates survey of customer care, Cricket Wireless is voted third best. Readers’ Choice poll placed it right in the middle of the competition.

These results have certainly a lot to do with how clean and clear the support page is. Everything is conveniently broken down into various categories, which contain individual topics with detailed explanations written in an easy-to-understand language. You definitely won’t be confused by obscure technical jargon.

If the support page doesn’t contain the answer you are looking for, you can head over to Twitter and contact one of two accounts available: the Cricket Wireless official Twitter account or the Cricket Support account. Both accounts are constantly monitored by qualified employees who are ready to help you with every problem you might have.

More complex issues are best solved on the phone, and Cricket Wireless has enough lines open to never leave you waiting for too long. The rest of our experience was also positive and completely painless, unlike what we’ve experienced with many other pre-paid carriers.


  • Affordable
  • Reliable coverable of the AT&T network
  • The advertised price includes all taxes and fees
  • Ability to bring your own phone


  • Limited number of available phones


Cricket Wireless is a simple and affordable option that doesn’t overwhelm customers with a lot of confusing options. The reliable coverage of the AT&T network ensures great signal strength and high availability. Their family discounts are good enough reason to switch the whole family and enjoy the simplified billing and lower monthly phone expenses.

Cricket Wireless bringing the Alcatel Idol 4 on Aug. 5

Alcatel Idol 4s with VR

Alcatel Idol 4

AT&T owned #CricketWireless will officially bring Alcatel’s Idol 4 to its shelves on August 5. This is a highly attractive device which will sell for a price of $199.99. Since it’s coming from Cricket Wireless, you can expect it to be a prepaid offering.

On the hardware front, the Alcatel Idol 4 comes with a 5.2-inch 1080p display, an octa-core Snapdragon 617 SoC, 2 or 3GB of RAM, 16GB of expandable storage, a 13-megapixel rear camera, an 8-megapixel front camera, Android 6.0.1 Marshmallow and a 2,610 mAh battery.

The company will offer the smartphone with virtual reality goggles, making this a very exciting proposition for interested buyers. We’re guessing the handset will have a bunch of VR related features as well. So if you were looking to get a decent budget offering without breaking the bank much, we are happy to report that the Idol 4 might be what you’re looking for. The handset will be available for purchase online or via Cricket Wireless stores across the country.

Source: Cricket Wireless

Galaxy Note 5 stuck in AT&T boot screen, other issues

We seldom publish carrier-specific problems but one user has reported about a Note 5 stuck in AT&T boot screen so we will post it here.

Note 5

Of course, we also include other #GalaxyNote5 issues. These are the specific topics discussed in this material:

  1. Windows 10 laptop can’t detect Galaxy Note 5
  2. Galaxy Note 5 purchased from Vietnam showing “no service” with Verizon network
  3. Galaxy Note 5 keeps freezing
  4. Galaxy Note 5 randomly restarts | Galaxy Note 5 stuck in AT&T boot screen
  5. Galaxy Note 5 won’t download and install OTA update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Windows 10 laptop can’t detect Galaxy Note 5

Just purchased ASUS laptop with Windows 10. Each time I plug device into laptop photo collection comes up and says there’s nothing to import. Ugh. I have 50 photos I want to transfer from my phone to the laptop and it won’t just do it. I spent 3 hours on phone yesterday with Geek Squad. She asked me to check my cord. I went and got the exact cord that goes with this phone and lo and behold it downloaded some of the pics. Now today…with that same cord it won’t load new pics I took today. OMG…I’m in tech hell between this new phone and new laptop. I’m a real estate agent and need these photos. At this point I’m going to start emailing from my phone. But there HAS to be an easier way to transfer from my Note 5 to this stupid new laptop. Do I need to download something? Please help. — Pam

Solution: Hi Pam. The usual cause for this problem lies on the laptop rather than on the phone itself so we recommend that you do some isolation. Your computer may be missing some needed drivers to interact with your phone.

To check if the problem is on your new laptop or if it’s the phone, connect your Note 5 to another PC or laptop to see if the issue occurs. Assuming that the USB cord is working, your Note 5 should act as a plug-and-play device just like when you’re inserting a USB flash drive to a computer. That means that the receiving device like your PC should detect it, unless it has some driver issues. If another PC can read your Note 5 fine, go back to your new laptop and make sure that it’s software is updated. It may also help if you’ll use Samsung Smart Switch in transferring your files between the two devices.

If your new laptop continues to fail to read your phone, call Microsoft or the hardware maker and ask them for direct assistance.

Problem #2: Galaxy Note 5 purchased from Vietnam showing “no service” with Verizon network

Phone, model SM-N9201, is an international phone. Purchased online. My daughter used it for a week or so (with Cricket), then suddenly the phone crashed and got locked.

Unable to resolve the problem, she made a gift of the phone to my wife, who has been using a Note3 (Verizon).

My wife obtained a Note 5 SIM from Verizon, but the phone gave the message “no service” then not registered. All else works beautifully, except phone service.

Verizon’s top tier techies said they would get it fixed, but then came back with an answer they were unable to do so due to security issues — there would be some kind of a threat to the network if they enabled this phone (sounds like a lame excuse, to me!)

So I contacted Samsung, who said I needed to get the manufacturing source, since there are so many Samsung plants. I asked if this information is on the phone, and the techie said it was not. I needed to go back to the seller. (Some more BS — I LOOKED CAREFULLY AND FOUND IT WAS MFD in Vietnam.

I called Samsung again, and the techie I spoke to said I have to contact Samsung Vietnam… And she gave me a phone # — 1 (800)588-889. When I questioned the 6-digit #, she said this was it. (Later I saw the same # on Google search results — this obvious error is just repeated all over!). When you try to dial this number, it does not work, of course.

So now my question is: if Samsung Vietnam can help, why can’t Samsung USA? And, can you help??? — Marty

Solution: Hi Marty. Samsung phones are manufactured to fit a specific region’s requirements or a carrier’s specifications. For example, Samsung devices designed for Verizon may have compatibility issues if used on AT&T network. The same is true for devices designed for a particular region. Incompatibility can be due to either firmware issue or hardware mismatch, or even both. The firmware (operating system) running in Note 5s designed for Vietnamese users varies from those Note 5s meant for North American users.

It’s also possible that your Note 5’s hardware is not compatible with the network requirements of Verizon. Most Asian countries uses GSM network technology while Verizon has CDMA. If this Note 5 works for some time with Cricket Wireless, which is a GSM network, but not with Verizon, then the issue is definitely hardware incompatibility. You have to work closely with Verizon to see if our hunch is correct in this case.

Another route you can use in this situation is to opt for a different carrier. The SM-N9201 model is manufactured for use in Australia, New Zealand, Singapore, and Canada and only runs on GSM networks. Make sure that you let your next carrier know of your specific phone model so they can check if it’s compatible with their services.

Problem #3: Galaxy Note 5 keeps freezing

Hi. i have Note 5. I bought it more than one year ago. it was working well and suddenly it started to hang and freeze.

i tried to restart the phone but it is still freezing. The phone takes too long time to boot. i went to recovery mode and i made wipe data factory reset but the problem still as it is when i power on the phone. it won’t start.

i flashed a new stock rom for the phone but the phone keep freezing, restarting, heating up and many time the phone turn itself off. and when i try to power it on, the mobile automatically power on to download mode and i see message that the device couldn’t do a normal boot.

Now i have tried Cyanogen Modified Rom it is stable on the phone no freezing or hanging but when the mobile is turned off i couldn’t power it again easily. still stuck with the problem of (couldn’t do normal boot).

Can you help me with that and what shall i do to solve this issue. — Mahmoud

Solution: Hi Mahmoud. There are numerous reasons why a smartphone freezes and fails to boot normally but they can be categorized into two general groups —  software and hardware. Software-related problems can be resolved by wiping the phone clean via factory reset and doing other basic software troubleshooting. Since you’ve already tried a factory reset and manual ROM installation, you can assume that the issue is beyond your ability to fix now. You must have the phone repaired or replaced to resolve the problem.

Problem #4: Galaxy Note 5 randomly restarts | Galaxy Note 5 stuck in AT&T boot screen

Over the last month or so, my Samsung Galaxy Note 5 has had multiple problems.

Started with videos not playing sound. Then only playing at half speed. No ring sound, no matter how loud the volume is.

Speaker works! Can use it for speakerphone during calls.

Now it randomly shuts off, starts to reboot, but gets stuck at the AT&T boot screen.

Only once out of every 5 or 6 restarts can you make a phone call. Phone app doesn’t send call, doesn’t show it sent it, but does and connects but cannot hear anything on either end of the call. Phone restarts on its own – gets stuck.

Factory reset multiple times to try to fix the issues. No avail. Wondering if it’s the version of Lollipop but can’t downgrade. I try soft resets at least 5 times a day to try to get my calls to work.

Phone also gets really hot when trying to make a phone call.

I’ve been all over your site trying to find a solution that works, but so far nothing…HELP?! — Sarah

Solution: Hi Sarah. If multiple factory resets did not change anything, you may have a similar issue with Mahmoud above. This case though, we would like to ask you to observe the phone for at least a few days while in safe mode to see if the root of the problem is one of the apps. If nothing will change even when the phone is in safe mode, that’s a confirmation that you have a hardware problem at hand.

The Safe Mode is the first fail-safe procedure you can use to diagnose a problem. Once the device has booted up in this mode, all third-party or downloaded apps would be temporarily disabled leaving pre-installed and core services running.

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

Problem #5: Galaxy Note 5 won’t download and install OTA update

I’ve been getting push notifications for a while now about a new software update (I assume for android 6.0). When I start the download, the phone cycles, the boot screen comes up and shows the little droid logo doing the update. After maybe 30-60 seconds, I would get a dead droid with a red caution triangle above him for a split second, then the phone will reboot like normal and once on again, it displays a message that the update failed and no changes were made.

I’ve tried to download this update on and off since it came out, with the same results each time. After searching, I found your page and followed some of the steps to clear the cache and ultimately do a factory reset if nothing worked. Did the factory reset last night, removed the memory card, also selected the “clear cache” option before doing the reset, just in case, and I still cannot download the update, same results as before I did the factory reset.

I still get the notification that I have an update, and it’s very annoying. I currently do not have access to a computer to try the update that way either. Any other ideas or recommendations?

Thanks. — Jason

Solution: Hi Jason. If your phone won’t download and install an OTA update even when there’s enough available memory space, you are left without much choice. The next logical step you can try is to manually install the update via Odin mode, which requires a computer and the necessary files. Use Google to find the appropriate guide to do this.


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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