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Galaxy S6 camera stuck in selfie mode, won’t charge or turn on, other issues

Here is another post that will teach you how to address some of the common #GalaxyS6 problems. As usual, the problems we cover today are taken from reports we received from our readers over the recent days so we hope you’ll find this one a helpful read.

Below are the specific topics we are discussing today:

  1. Water damaged Galaxy S6 edge screen won’t work | How to recover files from wet Galaxy S6 edge
  2. Galaxy S6 not charging anymore | Galaxy S6 won’t charge or turn on
  3. Galaxy S6 not dialing the correct contact number
  4. Galaxy S6 keeps showing “Camera failed” error | Galaxy S6 camera stuck in selfie mode
  5. Network services of AT&T Galaxy S6 not fully working when used in Kenya
  6. Galaxy S6 ringtone and notification volume setup

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Water damaged Galaxy S6 edge screen won’t work | How to recover files from wet Galaxy S6 edge

I have a Galaxy S6 edge and I cracked the screen and ended up dropping it in water. It was working just fine before I dropped it into water. I can plug the phone up and the screen works but i can’t seem to turn it on. I plug it in and the charging screen appears. I just received a new phone. I just want to be able to get my pictures and all my contacts off. Can you help??

I’ve tried to try the down load function using the volume down and home screen buttons and nothing happens. i know they are working though because when its charging I can make the screen get brighter with them. — Jesseclements95

Solution: Hi Jesseclements95. One of the necessary conditions to recover files from a smartphone is to ensure that it powers on. The Nand chip, the storage device where user data such as photos and videos are stored, must be energized so that it can be accessed. This and together with a normally working operating system are the primary requirements that must be fulfilled first. If you can’t interact with the operating system because the screen remains black or unresponsive, there’s no point to attempt to recover your files. Try to have the phone repaired first to see if the screen can work so you can attempt another file recovery.

You can try to connect to your phone to a PC to see if it can be detected. If a computer can’t detect the storage device, you’re out of luck.

Problem #2: Galaxy S6 not charging anymore | Galaxy S6 won’t charge or turn on

Just last night I plugged in my Galaxy S6 but when I woke up it was still at only 60%. I could not get the connection to stay where it was charging. It kept beeping as if starting to charge and then stop. On the way to work it did the same thing in my car charger–it would plug in and say charging and then beep and not be charging. Then at work I have a charger and it did the same thing when I plugged it in–would say charging and then start beeping. It would say charging at work for a while and then when I would check the % charged it was going down. Then it stopped even trying to charge when I plugged it in. No sound or message of charging.

A lady I work with had her factory Galaxy S6 charger with her that works on her phone, but when I plug it into my S6 nothing happens. No sound or message to indicate it’s charging. — Chuck

Solution: Hi Chuck. An issue like this can just as easily be caused by software glitch as much as hardware malfunction, so the first thing that you want to know is if the issue can be solved by software solutions. That said, you want to try all relevant software troubleshooting for this case.

  1. Observe the phone while charging in safe mode. The first thing that you want to try is to boot the phone to safe mode. This is to check if a third party app is causing a conflict somewhere, which results to erratic charging behavior. Safe mode prevents services and apps from loading. This means only pre-installed apps will be running while charging. If the phone charges normally while in safe mode, that’s an indicator that one  of your third party apps is problematic. If you haven’t tried booting to safe mode before, here are the steps:
    • Make sure your phone is powered off
    • Once your device is switched off, press and hold the Volume down key.
    • While continuously holding down the Volume key, press the Power key briefly to power up your device.
    • Your phone will now power up in Safe Mode. By then you can stop pressing the Volume down key.
    • Swipe the screen to show the Safe mode icon. When you see this icon, it denotes you’re in Safe mode and can use your phone as normal but without any third party applications running or available.
  2. Wipe the cache partition. Another good software solution that you can try is to wipe the cache partition. Doing so will help ensure that the phone’s system cache is up-to-date. Here’s how it’s done:
    • Turn off the device.
    • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
    • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
    • When the Android System Recovery screen appears, release the Volume Up and Home keys.
    • Press the Volume Down key to highlight ‘wipe cache partition.’
    • Press the Power key to select.
    • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
    • Press the Power key to restart the device.
  3. Do a factory reset. As the name suggests, factory reset will restore all software settings to their factory state. If the root of the problem is due to an operating system glitch, factory reset should be able to fix it. Factory reset is the ultimate software solution that you can do so if nothing positive comes out of it, you can assume that there must be bad hardware behind the trouble. Below are the steps on how to factory reset your Galaxy S6:
    • Turn off your Samsung Galaxy S6 Edge.
    • Press and hold the Volume Up, Home and Power keys together.
    • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
    • Wait until the Android Recovery Screen appears after about 30 seconds.
    • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
    • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
    • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
  4. Check the charging port for damage or dirt. If there’s a hardware component that most often fails due to wear and tear, it’s the charging port. The health of this component depends on how careful you are when it comes to plugging and unplugging the charger. If you take plugging and unplugging for granted, wiggling the charger side to side or forcing an inverted charger head into the port, you can not expect this component to last very long. Doing so will most likely result to damaged pin/s inside the port, which can, in turn lead to erratic charging behavior. To check the condition of the port inside, try using a magnifying glass. If you’ll notice that a pin or pins are bent, you must submit the phone for repair so the charging port can be replaced. You also want to check for dirt or debris that might interfere with the charger when you insert it to the port. Try blowing compressed air into the port to remove foreign objects or debris that might lead to an issue.
  5. Have the phone repaired. Sometimes, a bad battery can also manifest in an issue like yours so the next best thing that you want to do is seek the aid of professionals so the hardware can be examined. If battery is fine, there must be other hardware components that have stopped working properly. If the phone is still covered by a Samsung warranty, a much better option for you would be to seek for a replacement.

Problem #3: Galaxy S6 not dialing the correct contact number

My husband has a Samsung S6 phone. He has included me as a contact. Problem is when he calls my cell number which does show in his contact list in little numbers, his phone dials instead our home phone number which appears in his contact list in big numbers.

Also, when I call his number from my cell, in his log my call shows as coming from the home phone and not from the cell phone from which the call was actually made on. Can you tell us if the problem on his Samsung and the way he added me as a contact or is the problem somehow due to my cell phone? — Mahearn

Solution: Hi Mahearn. The problem must lie on the way your husband created his contacts list. To fix the problem, you can ask him to delete all contact names that has your numbers so he can recreate a SINGLE account with your name and all your numbers. His phone may be confused with what contact to use, especially if he has multiple accounts that has your name. If possible, let him use one account only to prevent the issue from happening in the future again. This can be done by doing the following:

  1. Open the Contacts app.
  2. Tap More.
  3. Tap Settings.
  4. Go to Contacts to display section and select one account only.

Problem #4: Galaxy S6 keeps showing “Camera failed” error | Galaxy S6 camera stuck in selfie mode

My 18 month old S6 with no damage has a “Camera Failed” error message when choosing the camera app Icon. It is stuck in “selfie” mode and unusable. However, the camera works fine with any/all other apps that connect with the camera, i.e. text attachment, photo compass, etc.

I am not ready to do a full factory reset until I have explored “ALL” options since the camera does at time function. Any help and/or suggestions would be appreciated. Thanks. Regards. — Tom

Solution: Hi Tom. If you haven’t yet, try wiping the cache and data of the camera app. This will force the phone to virtually “reinstall” the app, which should reset all settings of the said app. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

There’s also a chance that a third party app is behind the trouble so before you commit to factory reset, you can try it instead. Safe mode blocks third party apps so want to observe how the camera app works when only pre-installed apps are running. Here’s how to boot to safe mode:

  1. Make sure your phone is powered off
  2. Once your device is switched off, press and hold the Volume down key.
  3. While continuously holding down the Volume key, press the Power key briefly to power up your device.
  4. Your phone will now power up in Safe Mode. By then you can stop pressing the Volume down key.
  5. Swipe the screen to show the Safe mode icon. When you see this icon, it denotes you’re in Safe mode and can use your phone as normal but without any third party applications running or available.

Should nothing change, do a factory reset.

Problem #5: Network services of AT&T Galaxy S6 not fully working when used in Kenya

I was given a present by a friend who currently stays in the USA. A mobile phone Samsung S6 edge plus model number Samsung SM-G928A with a android version 5.1.1. This phone is customised to AT&T carrier and 4G. Am currently using it in Kenya but don’t enjoy using it. The main issue is that most times I am offline and most of my contacts can’t reach me.

Secondly, when i replace the SIM to Airtel, it doesn’t recognise the SIM. It has no option of regulating networks from 4G,3G 2G. Most apps are customised to AT&T. How do i sort this? Suggestion have been rife that i change the motherboard and it would work. Others suggest i change the firmware and yet others say the unlocking wasn’t complete. What do i do? — Titus

Solution: Hi Titus. There can be a number of things to consider if you want to fix an issue like the one you’re experiencing so let’s stick to the most important ones.

  1. There’s no such thing as fully compatible phone. You must remember that your phone is not originally designed to work with your current carrier’s network. It was originally manufactured by Samsung to be used by AT&T, which may be using different network protocols/standards. This means that there’s a chance your phone’s hardware and software may not fully compatible with your current carrier’s system. What this translates to your experience is that some functionalities, especially network-related ones may not work as expected. In some cases, SMS may work perfectly while MMS doesn’t. In others, voice calls may not work at all, although SMS and MMS may be working just fine.
  2. Difference between CDMA vs GSM. CDMA and GSM are two most commonly used wireless technology standards in the world today. In the United States, Verizon and Sprint are the major CDMA technology users while AT&T and T-Mobile are using GSM. CDMA phones are significantly different from GSM phones in that they don’t use SIM cards. In a CDMA phone, subscriber information are buried deep in the phone’s software so unlocking it to make it work in other networks can be tricky, if not difficult. In some instances, you can’t even use a CDMA phone to another CDMA network. It’s not uncommon to encounter reports from users with a CDMA phone complaining some network functions are not working on another network. It must also be noted that CDMA phones don’t use SIM cards. In most cases, CDMA phones may have SIM card slots in them but only if the network offers 4G LTE, which is a modified GSM technology. In this case, the SIM card can be used to provide 4G LTE service but nothing more. Voice calls, SMS, and MMS services will only be allowed if the phone is registered in a CDMA network in the first place. On the other hand, GSM phones are relatively easy to use in other networks because such phones are designed to store subscriber information in a SIM card. As long as the phone has been properly network unlocked, you should be able to use a GSM phone in other GSM networks, provided the operating frequency band is compatible with that of the new network.
  3. Even GSM phones may not work in another GSM network. Having a network unlocked GSM phone, which means that the previous carrier has cleared the device from their system after a full payment, is not a guarantee that you can use it to any GSM network around the world. Every smartphone can only work in particular set of radio frequencies. For instance, an AT&T Galaxy S6 may only work on the following frequency bands:

GSM Mhz band  |    Quad-Band 850/900/1800/1900

2G network         |    GSM 850/900/1800/1900

3G network         |    UMTS 850/1700/1900/2100

4G network          |   LTE Cat9 700/800/850/1700/1800/1900/2100/2600 (Bands 1,2,3,4,5,7,12,17,20)


4. Carriers can have limited coverage. If you notice that you tend to have good signal reception in one place but not in another, that may be due to your carrier’s network coverage limitations. Talk to your carrier’s technical support team to see if that’s the case.If your carrier in Kenya does not operate in any of these 2G frequencies (GSM 850/900/1800/1900), you may experience problems with SMS, MMS, and voice calls. To know if your phone is compatible with your carrier’s frequency bands, do a little Google search to find the exact frequency bands of the said device and compare it with your carrier’s.

5. Blame the phone. If everything appears to be working as far as your carrier’s services and coverage are concerned, the problem must be phone specific. To save your from headaches, find a phone that’s fully compatible with your network’s requirements.

Problem #6: Galaxy S6 ringtone and notification volume setup

Ever since I did a systems update, i can no longer set my ring tone settings and notification settings separate. This has been a HUGE hassle for me when I need to hear a low ringtone for calls without all other notifications. I had been just turning everything on vibrate at work but with that i missed a medical emergency at home with my mom who is now in hospital, because we almost got to hear too late and her condition is still somewhat critical. But going back, I really need this setting to go back to the way it was when I could turn up ringtone without every other notification being turned up too. HELP PLEASE!!! — Rachel

Solution: Hi Rachel. Two things. First, we want to remind you that Android operating system is not stagnant. It is an ever evolving system and sometimes major changes may be introduced via updates. If you want to revert to the previous operating system version (which we don’t recommend for security reasons), it’s your call. You can do that by flashing the previous version through Odin mode. Use Google to search for instructions.

Second, we don’t think there’s any way you can set a particular notification or ring tone volume in both Android Lollipop and Android Marshmallow so you must be using older Android version or a third party app. If you want to change the volume of ringtone and notifications in Lollipop and Marshmallow (Android 5.0 and Android 6.0, respectively), you must do so under Settings>Sounds and notifications.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Sling TV Vs. DirecTV Now

If you’re looking to get rid of your cable subscription, finding something to replace it with can be a difficult task with all of the different cord-cutting TV services available. Sling TV and DIrecTV Now are two popular ones that are available, and today we’re going to show you which one is the better option for your home.

Sling TV 7 Day Free Trial

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Sling TV and DIrecTV both offer different types of content, and since one is an independent company and the other is backed by AT&T, you’re going to get two pretty different experiences. Follow along below, and we’ll compare the two side by side.

Sling TV

Sling TV is a unique TV service that operates on a “a la carte” business model. This means that you can purchase a base TV streaming package for only $20 a month, and then you can add on individual channels to your plan at an additional cost of a few bucks a month. Similar to a cable service, they have packages that will give you a whole bunch of channels for as low as $20 a month and as high as $40 a month.

Adding individual channels might be a great way for some people to save cash on their “cable” subscription. If you were previously paying a ton of money for a whole arsenal of channels, but only watched one or two, now you can purchase those two channels individually with Sling TV without having to pay upwards of $80 a month.

The great thing about Sling TV is that there are no hidden fees. There’s no contracts, there’s no fees for ending your subscription — it’s totally up to you for how long you want to have it as well as what you want to pay for.

The one downside is that there’s not a whole lot of on-demand content outside of what the TV channels offer. You’re also not going to be able to get your hands on any exclusive content that, say, Netflix might have — like House of Cards. Renting movies is kind of a downside, too. Sling TV offers some free for subscribers, but there’s still a fee — $0.99 for most movies, but that can go all the way up to $4 for new releases.

Another neat thing about Sling TV is that there’s opportunities for free gadgets — right now, based on a certain criteria, you could get a free Fire TV stick or Roku Express with your Sling TV purchase. If you’re not sure about Sling TV, they do offer a 7-day free trial.

Get started with Sling TV at the link below.

Buy it now: Sling

DirecTV Now

DirecTV Now is almost a replica of Sling TV in a lot of ways. There are similar as well as comparable channel lineups, you can rent movies, view On-Demand TV shows and more, just like Sling TV. The biggest differences come down to features.

For example, DirecTV Now doesn’t have Cloud DVR, but Sling TV does. This lets you save movies and TV shows to watch at your leisure, and is something nonexistent on DirecTV. DirecTV Now also operates more like cable/satellite provider than offering a cord-cutting service. You pay for packages of TV, just like you would from a cable provider. With Sling TV, there are add-ons you can pay for individually. This makes Sling TV a whole lot cheaper option. DirecTV Now can actually end up costing you upwards of $80 in packages, not including movie rental fees. DirecTV Now even starts out at a whole $15 more per month than Sling TV — $35 a month.

You can try DirecTV Now out at the link below.

Buy it now: DirecTV Now

Verdict

So, which service should you go for? DirecTV Now might be attractive with AT&T backing the service, but really, it resembles a cable or satellite provider in a lot of different ways. That said, we recommend going with Sling TV. You’ll get a much better experience for nearly half the cost even if you go for Sling TV’s most channel-packed option. You can save even more money if you decide to use Sling TV’s most basic package and add their add-ons to your subscription based on what you want to watch.

Not only that, but Sling TV has much better features, such as Cloud DVR. If there’s a show you’re afraid of missing because of work or an event, Cloud DVR can digitally record it for you so you can watch it whenever you get around to it. DirecTV Now has no such feature. Sling TV is without a doubt the way to go.

Sling TV 7 Day Free Trial

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Galaxy S6 keeps dropping mobile data connection, other connectivity problems

Smartphones lose a huge chunk of their “smartness” when they are not connected to the web so we understand if there is a steady stream of request for assistance regarding this problem. Our post today answers some of the questions posed by our readers regarding connectivity issues on their #Samsung #GalaxyS6 (S6 Edge and S6 Plus) phones.

S6 Edge

These are the topics discussed in this article:

    1. Hotspot is very slow on AT&T Galaxy S6 Edge
    2. Galaxy S6 mobile data won’t turn on
    3. Galaxy S6 loses internet connection when outside the house
    4. Rooted Galaxy S6 mobile data not working, losing signal
    5. Galaxy S6 keeps dropping mobile data connection
    6. Galaxy S6 keeps losing internet when connected to home Wi-Fi

    If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


     

    Problem #1: Hotspot is very slow on AT&T Galaxy S6 Edge

    Hotspot not working properly. Old S4 immediately connected my work laptop. Fast Internet and Web browsing.

    On new S6 Edge, toggle the hotspot and tether option. Select hotspot to swipe on. The reception bars are full on laptop, listed as excellent reception but Internet is deathly slow to open or does not open at all. I try disconnecting and reconnecting every 15 minutes sometimes to try and get some normal connectivity.

    No laptop configuration changes since switching phone. So I know it’s not my computer. Of course AT&T says it’s not my phone.

    Is best way to fix this to return Samsung and exchange for Apple?

    Not impressed with this $800 piece of _ _ _ _. — BM

    Solution: Hi BM. The internet speed you are getting from hotspot or tethering depends on how fast mobile data connection is on your phone. When you use your S6 as a hotspot, it functions as like a regular router in a normal Wi-Fi setup. This means that the bandwidth and speed of your mobile data subscription is simply being forwarded to other devices via your S6. This is NOT a phone issue.

    You must talk to your service provider so they can help you check if there are any restrictions in your account or on their network that negatively affects hotspot performance.

    Before calling AT&T for more assistance, try to check the speed of the internet connection on your laptop by going to https://www.speedtest.net/. This is an ideal first step in troubleshooting slow connection issues. If the result is well below your subscribed speed, the problem must lie somewhere from AT&T network to your phone.

    You can use Google to look for guides on how to deal with slow internet connection problems. There are many forums and websites that will tell you what specific steps to take or where to start.

    Problem #2: Galaxy S6 mobile data won’t turn on

    I’ve had the phone for a week. It’s been working fine. There has been overheating and battery drainage. But one day came out of the house and phone disconnected from Wi-Fi. Only to find out mobile data won’t turn on. I clicked the mobile data on notification bar but it clicks on but nothing comes up on the notification bar. I’ve factory reset the phone but mobile data still won’t turn on. Can you help please? — Ihram

    Solution: Hi Ihram. We assume that you already talked to your carrier about the issue, especially on the possibility of having an account-related problem.

    If by mobile data not turning on you mean the indicator does not change to green after you tap it, then there must really be something wrong with the phone. Either the firmware is broken or there’s a rare hardware glitch that causes this issue.

    Regrettably, there is nothing that you can do to fix the issue on your level. You can have Samsung check the phone as this may require more advanced techniques to diagnose the real issue.

    Problem #3: Galaxy S6 loses internet connection when outside the house

    My phone works fine when I’m home, but as soon as I leave the house (even just to go for a walk in the neighborhood) I completely lose the Internet. The only things I can do is text and make calls. Yesterday I needed Google maps and I had to stop and ask directions from a gas station–I got where I was going the old-fashioned way. This has been going on for 3 days. I don’t think I loaded any new apps before that. My newest app is Periscope but I believe I downloaded it after the problem started. Please help! — Lou

    Solution: Hi Lou. Are you saying that your MOBILE DATA connection stops when you’re outside your house? Keep in mind that there are two types of internet connections you can use on your phone — mobile data and Wi-Fi. Which one do you have enabled on your phone when at home?

    If you use Wi-Fi at home but does not have a mobile data subscription, you will understandably lose internet connection when you are no longer within the range of your home Wi-Fi. This type of connection is limited in range (usually maxed at 30 feet radius).

    On the other hand, if you don’t have Wi-Fi at home (uses mobile data only) but loses mobile data signal when outside, that’s a totally different problem.

    Try calling your service provider for more assistance if you are losing mobile data connectivity.

    If you are using Wi-Fi when at home and wants to use mobile data when outside (assuming you have mobile data subscription), make sure that smart network switch is enabled. Here’s how:

        • From the home screen, tap the Apps icon.
        • Tap Settings.
        • Tap Wi-Fi.
        • Tap MORE.
        • Tap Smart network switch.
        • Tap On or Off to enable or disable as required

      Problem #4: Rooted Galaxy S6 mobile data not working, losing signal

      I originally bought this phone from Sprint when living in the US. i brought it back to the Caribbean with me and had it rooted to work with the service provider here namely Digicel. It worked great for about 2 weeks but now it stop connecting to mobile data on a whole. cant connect to the internet, can’t make calls or get any. i lost complete signal. i have to turn off the phone completely for it to start working again. and even that sometimes doesn’t work. why is that? and how can i fix the problem. — Iveen

      Solution: Hi Iveen. Mobile data connection can sometimes be spotty and inconsistent so make sure to contact Digicel for any network-related service interruptions in your area.

      If you think the issue resides on your phone though, the first logical step to do is insert the SIM card to another working device for probably a day to test if the issue would occur again. Once you have established that there are no network or SIM problems involved, you can start doing S6 troubleshooting.

      Boot the phone in safe mode

      Third party apps can cause connectivity problems at times. In order to know that, try restarting the phone in safe mode. In this special runtime environment, the phone will be forced to run only pre-installed apps. If the issue won’t show while in safe mode, you can start uninstalling apps until you have eliminated the issue. Here are the steps on how to boot your S6 in safe mode:

          • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
          • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
          • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
          • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

        Wipe the system cache

        Sometimes, deleting an Android phone’s cache partition can fix weird problems so it’s worth giving a try. Just follow these steps:

            • Turn off the device.
            • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
            • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
            • When the Android System Recovery screen appears, release the Volume Up and Home keys.
            • Press the Volume Down key to highlight ‘wipe cache partition.’
            • Press the Power key to select.
            • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
            • Press the Power key to restart the device.

          Restore phone defaults via factory reset

          We usually recommend unrooting or flashing to stock firmware if problems develop after rooting but since you need to root your phone in order to work with Digicel’s network, the last best thing that you try is factory reset.

          Here are the steps on how to do that:

              • Turn off your Samsung Galaxy S6 Edge.
              • Press and hold the Volume Up, Home and Power keys together.
              • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
              • Wait until the Android Recovery Screen appears after about 30 seconds.
              • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
              • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
              • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

            Problem #5: Galaxy S6 keeps dropping mobile data connection

            Hello. I have a brand new S6 Edge. It seems to lose connection often. I could be searching on Google or in an app that provides real time info like ESPN and it just stops like it lost connection. The only way to free it back up is to restart the phone.

            When it turns back on, emails come through and I can actually utilize the Internet. Any idea what could be causing this? — David

            Solution: Hi David. If you are reading this, you should have the idea by now on what to do based on our suggestions for other readers above. So these are basically the things that you must do:

                • check if there are any network problems in the area
                • verify if there’s SIM card issue
                • do the standard software troubleshooting steps

              We published all sorts of connectivity issues for the S6 in the past so you may want to check them for ideas. If all else fails, kindly request for a phone replacement.

              Problem #6: Galaxy S6 keeps losing internet when connected to home Wi-Fi

              Thanks for the great website. I was bouncing around your site a bit but didn’t find my specific question asked, so I thought I would send it along.

              Quite frequently while connected to my Home Wi-Fi Network from Comcast, my phone will show a strong Wi-Fi signal but I cannot access the Internet or Social Media.

              As soon as I turn Wi-Fi off, I have no problem accessing the same sites. I don’t have any other problems with the home Wi-Fi as both my wife and I occasionally work from home and wirelessly connect to our workstations at our offices.

              Also, when I am at my office, I have no problems accessing Internet/ Social Media when connected to my work Wi-Fi.  Any thoughts on this vexing little problem? Thanks in advance. — Chris

               

              Solution: Hi Chris. Have you considered checking your Wi-Fi settings to see if somebody put some kind of restrictions on the network that prevents your S6 from connecting? You can only do this by accessing your router’s graphical user interface (GUI) on a computer. If you have no idea how to do this, call Comcast (if the router was provided by them) or the router manufacturer.

              Make sure that there are no filters or bandwidth limitation imposed on your device at the router level. The steps to do these are router specific so make sure to call the relevant party.

               


              Engage with us

              If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

              When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

              If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

              What to do if your Galaxy S8 Plus won’t install Android update [troubleshooting guide]

              We tend to receive a lot of update-related issues all the time. In today’s troubleshooting episode, we will address problems reported to us by some of #GalaxyS8 users. The main concern in this post in on how to deal with an Android device that fails to update, or won’t install a system update at all.

              For AT&T S8 Plus owners, we also give a link to a guide that would show you how to manually update your device. Be sure to check to check it.

              Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

              Problem #1: How to fix Galaxy S8 Plus update issues: unlocked S8 Plus won’t install AT&T firmware update

              I got a galaxy s8 plus a few days ago. It is an unlocked AT&T phone being used with AT&T. I’ve tried to update to android 7 or 8 times. It downloads just fine, but at the install part it stops at 24% every time saying there was an error and connection was lost I’m pretty sure the internet isn’t the problem because the connection is good and I’m usually looking on my iPad online while the update is happening. I’ve called AT&T and all they do is remotely start the update. Samsung says I have to bring it I to be serviced. I cleared the cache like you instructed in one of your articles but it did the same thing.

              Solution: Clearing the phone’s cache is not the last thing that you can do in this situation.  You should also try to factory reset the device to see if there’s a temporary operating system bug that prevents an update. If a factory reset won’t change anything, that’s the time that you consider getting help from Samsung or your carrier.

              For reference, here are the steps to factory reset your S8 Plus:

              1. Create a backup of your personal data.
              2. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
              3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
              4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
              5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
              6. Press Power button to select.
              7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
              8. Press Power button to select and start the master reset.
              9. When the master reset is complete, ‘Reboot system now’ is highlighted.
              10. Press the Power key to restart the device.

              If you don’t want to send your device to Samsung, or go through your carrier’s support mechanism, you can also manually update to whatever firmware version you want by flashing. This is a much more complicated option though and a lot of average users don’t want to do it. Flashing is a term used in Android world to refer to a user updating or installing the firmware by himself or herself, as opposed to doing it via carrier- or Samsung-provided over-the-air updates. Flashing is basically a user’s way to modify core system of a device so it’s inherently risky and can result to bricking the phone. If you can accept the risks, you can go ahead and follow the steps detailed in this guide: Guide for Flashing Standard FW, Carrier Switching, and Flashing Unlocked FW.

              Remember, flashing your device may result to temporary or permanent software damage. If something happens during the process and you’ll decide to bring it to Samsung or AT&T later, you may no longer get the support from either of them. Flashing is considered software tampering and if found out, automatically voids the warranty of your device. Samsung will not even take a look at it.

              Problem #2: What to do if your Galaxy S8 Plus won’t install Android update

              My issue occurs in the most recent software device update where i try and update it with my mobile data and my wifi network but it doesn’t update at all. After i try downloading the update, a message on the screen says “Couldn’t download update: Unable to update the software. A network or server error occurred. Try again later.” I’ve tried many times after the initial message and even soft reseted my device but the same message appears.

              Solution: There’s a lot of variables to check if we want to know why your S8 won’t install a system update at all. Below are the common factors that you should check:

              • device has insufficient storage space
              • corrupted system cache
              • root software or custom firmware blocking the update
              • bad third party app
              • unknown software glitch
              • update being downloaded is incompatible
              • source of OTA update times out
              • unknown hardware malfunction

              To troubleshoot your issue, there’s a series of logical steps that you should follow.

              Ensure there’s enough available storage space

              System updates usually take about 1GB of storage space. In order not to encounter errors during Android updates, you want to free up enough storage space in your device. The safest number is to leave 2GB free all the time. This allows system and app updates to proceed without a hitch.

              Corrupted system cache

              At times, Android system cache may cause problems if it becomes outdated or corrupted. To ensure that there’s no system cache issues arising anytime, always make it a habit to clear the cache partition once every few months. It’s a simple procedure so you can do it on your own. Here’s how:

              1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
              2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
              3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
              4. Press the Volume down key to highlight “wipe cache partition.”
              5. Press the Power key to select.
              6. Press the Volume down key to highlight “yes” and press the Power key to select.
              7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
              8. Press the Power key to restart the device.

              Custom ROM or root

              Some custom firmware or ROM, and even a few root software may be designed to block a device from downloading updates on purpose. If your S8 Plus runs on an unofficial software, this might be the reason for your problem. Try to unroot or restore its stock firmware first before you attempt to do over-the-air (OTA) update.

              Bad third party app

              To check if a third party app is the source of your trouble, try to check for OTA updates while the phone is on safe mode. In this mode, all third party apps and services will be suspended. If one of them is blocking the update, they should not be able to do so in safe mode.

              Booting to safe mode is easy. Follow the steps below on how to do it:

              1. Turn the device off.
              2. Press and hold the Power key past the model name screen.
              3. When “SAMSUNG” appears on the screen, release the Power key.
              4. Immediately after releasing the Power key, press and hold the Volume down key.
              5. Continue to hold the Volume down key until the device finishes restarting.
              6. Safe mode will display in the bottom left corner of the screen.
              7. Release the Volume down key when you see Safe Mode.
              8. Check how OTA update works.

              Incompatibility

              Samsung devices are usually built to needs of each carrier so their firmware versions vary. An AT&T Galaxy S8 Plus can’t use Verizon’s equivalent firmware since the latter’s hardware is a bit  different from the former. Interchanging carrier-specific firmware is a no-no that’s why Samsung devices are designed to not download incompatible versions. If your device is built for a carrier different from the one you’re using right now, don’t expect to OTA update it at all. If you want to really update, try flashing it instead. Refer to our warnings above.

              Server issue

              OTA updates are being pushed by certain computers from your carrier’s side. Sometimes, too many users downloading updates at the same time may overwhelm the servers causing time outs or disconnections. This happens all the time, even in iOS environments. Try updating at a later time or date and see what happens. Once there’s enough bandwidth from the server side, OTA update should proceed as usual.

              Software coding issue or unknown hardware malfunction

              If all the suggestions above won’t work at all, even after you’ve factory reset the device, as instructed for Problem #1 above, you can assume that the reason is not fixable on your level. We suggest that you work closely with Samsung or your carrier for a fix.

              Problem #3: Galaxy S8 Plus showing “the latest android version is already installed in your device” message when checking for update

              I am using Galaxy S8 Plus  Model G955U(USA unlocked). I am not getting software update on my phone whereas my other friends who have S8 Plus are running on android 8 aue higher. My phone is still running android 7.0 and whenever i try to update it it shows that “the latest adroind version is already installed in your device” How can i get an android update without rooting? Or the only option is i have to change my phone? Kindly reply me as soon as possible.

              Solution: As mentioned above, incompatible firmware version cannot be installed. Your Galaxy S8 Plus must be originally built to work for a different carrier. The message you’re getting when checking for updates is a generic one and expected for units that are not being used in the original carrier it was supposed to work for.

              If you’re dying for an update, we suggest that you go through a riskier flashing procedure. Do it at your own risk.

               


              Engage with us

              If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

              If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

              Best 4G LTE-capable Android tablets available today stateside

              If you’ve been following our website lately, chances are you’ve already purchased a tab… or ten. You’re only human after all, and probably couldn’t resist the temptation of a stellar bargain, the best 7 inch+ gamers around, the 2015 endurance champions or ultra-high-res media streamers.

              4G LTE

              But there’s one market segment we haven’t tackled in a while. And even back when we did, in October 2014, the budget was restricted, so technically, you never got a list of the top 4G LTE-enabled Android pads. Just the finest low-cost soldiers.

              Now, it goes without saying not everyone can afford to cough up $600 or $700 for a high-speed, always connected laptop replacement. Nor does everybody want to pay that much with the large-screen Google “ecosystem” deeply flawed and app support lowly at best.

              man-using-tablet

              So, instead of narrowing our search to a predefined price range, we’ve decided to bring together the low-enders and high-enders, the budget contenders and no-nonsense flagships. Here they all are, with advanced connectivity options their sole feature in common:

              Samsung Galaxy Note Pro 12.2 – starting at $650 for Verizon

              Going after Microsoft Surface Pros and Apple iPad Airs with comparable price tags never felt like Sammy’s smartest strategic move. And indeed, the Note Pro is a decidedly nichey product, which could never appeal to the masses.

              Galaxy Note Pro

              But boy, is it colossal, literally and figuratively, with a 2,560 x 1,600 pix res 12.2-inch screen in tow, S Pen functionality, Snapdragon 800 muscle, 3 GB RAM and 9,500 mAh battery juice. Just think of how sharp the high-def YouTube vids will play on the move.

              Sony Xperia Z2 Tablet – $500 and $650 respectively on and off-contract at Verizon

              The name may send an old-fashioned vibe, yet the 10.1-inch Z2 is very much “contemporary”, what with its 1,920 x 1,200 display, S801 chip, Android 5.0 Lollipop software, 3 GB RAM and 8.1 MP rear camera.

              Xperia Z2 Tablet

              Plus, for a large 10 incher, it’s extremely easy to transport, thanks to a 6.4 mm waist and 439-gram “heft”, not to mention it’s dust and water-resistant, ergo ready for whatever nature throws at it.

              Samsung Galaxy Tab S 10.5 – $500 and up with Verizon

              Oh, come on, another Verizon exclusive? Technically, no, but Big Red does cut you the best Tab S deal at the moment, and Amazon always endorses steals. Well, steal might be a bit of a stretch, at five full Benjamins.

              Galaxy Tab S 10.5

              Let’s call the bang for buck factor… adequate. Enticing. Almost unrefusable if you’re in the market for a super-slim 10 incher with fingerprint recognition, LTE speeds, Snapdragon 800 SoC, 3 GB RAM, 7,900 mAh cell capacity… and only 16 GB internal storage.

              Amazon Fire HDX 8.9 – $529 and up for AT&T, T-Mobile or Verizon

              Fire HDX 8.9

              Finally, something you can activate on your network of choice. As long as it’s not Sprint. Too bad the HDX is a little steep for what it offers – forked Android (an archaic iteration, no less), 2 gigs of RAM, bland design, somewhat awkward albeit ultra-sharp screen, and “sponsored screensavers” to begin with.

              Luckily, $15 rids you of pesky ads, and $50 bumps up the storage from 32 to 64 GB. Remember, there’s no microSD card slot.

              Google/HTC Nexus 9 – $469 unlocked with 32 GB storage

              Nexus 9

              Ah, a purist’s wet dream, now at an all-time low tariff. What can be sweeter than that? Perhaps a smidge of extra battery serum or CDMA carrier compatibility, but beggars tablet buyers on a tight budget can’t be choosers.

              Samsung Galaxy Tab 4 10.1 – starting at $380 for AT&T; $350 GSM unlocked

              How is this any different from the Tab S, you wonder? Well, actually, their specs couldn’t be further apart. The Tab 4 is almost ridiculously low-end, and ultimately, it’s not worth the $350 and up Amazon charges for it. With or without operator agreements.

              Galaxy Tab 4 10.1

              Yes, it’s compact, fairly handsome (in a non-standout way), and equipped with 1.5 GB RAM, which isn’t that bad. But the 1,280 x 800 panel is pretty crappy, and the same goes for the quad-core Snapdragon 400 CPU, 6,800 mAh ticker and especially 3.15/1.3 MP cams.

              LG G Pad 10.1 – $150 with Verizon pacts; $380 sans obligations

              LG G Pad 10.1

              All in all not much better than the 10.1-inch Tab 4, the G Pad 10.1 is at least cheaper on-contract. And it’s upgradeable to Lollipop, slightly prettier, courtesy of narrower bezels, plus longer-lasting, with an 8,000 mAh pacemaker. And in case you’re one of those weirdos that takes photos with a big-ass slate, there’s a respectable 5 MP autofocus shooter around the back.

              LG G Pad 8.3 – $130 on-contract at Verizon; $350 outright

              LG G Pad 8.3

              Sometimes, it pays to wait. And oftentimes, smaller and cheaper doesn’t equal weaker and lower-end. Case in point, the almost two year-old 8.3 incher under the microscope here, which features 1,920 x 1,200 screen resolution, Snapdragon 600 power and 2 GB memory in addition to LTE capabilities. At $130, that’s a positively dreamy inventory of hardware components.

              Oh, and as far as software goes, Android 5.0 is reportedly nigh.

              Verizon Ellipsis 8 – $49.99 on-contract, $299.99 off

              We’ll give it to you straight, as usual. If you can do better, ignore the Ellipsis. Don’t buy it outright either, it’s a waste of money. The only wise ploy would be to score it at 50 clams, even if that means pledging a two-year allegiance to the Big Red flag.

              verizon_ellipsis_8

              Not quite a disaster, the inexpensive 8 incher is probably stuck on KitKat for good, and it provides a lousy gig of RAM. Translation – it’s slow as hell, and opening more than a couple of browser tabs while on 4G may freeze the system instantaneously.

              LG G Pad 7.0 – $150 GSM unlocked; $100 with AT&T contracts

              LG-G-Pad-7.0

              It’s petite, it’s good-looking (all things considered), soon-to-run-Lollipop, quad-core, can work as a universal remote for TVs, sound systems, DVD or Blu-ray players, and “optimized” to last up to 10 hours between charges.

              Of course, it’s not high-res (1,280 x 800 pixels), a multitasking beast (1 GB RAM), or photography champ (3.15 and 1.3 megapixels). But it’ll do if $100 is all you have lying around.

              Solution to “Unfortunately IMS Service has stopped” error on AT&T Galaxy S7, other issues

              Are you having an issue with your #GalaxyS7? Keep reading and you might find a solution. This post covers 6 more Galaxy S7 issues that were reported by some of our readers. If you don’t find a solution to your own problem here, don’t forget to check previously published S7 posts.

              s7

              Below are the topics covered in this post today:

              1. Galaxy S7 unable to read encrypted SD card after Marshmallow update
              2. Galaxy S7 keeps showing SMS is not sent
              3. SMS are delayed on Galaxy S7
              4. How to fix “Unfortunately IMS Service has stopped” error on AT&T Galaxy S7
              5. Enhanced Feature box keeps popping up on Galaxy S7
              6. Galaxy S7 fails to power on after charging

              If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

              When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


              Problem #1: Galaxy S7 unable to read encrypted SD card after Marshmallow update

              Hey you guys seem fairly knowledgeable so here it goes. I buy the phone when it drops — no problem. About a week later my brother comes up and he has a Samsung 32 Pro Plus SD card. We do a quick test and it’s faster than my 2-year Sandisk 64 Extreme plus. The test is just dragging a movie file back and forth in Windows. It hits like 100 a. He lets me keep the card.

              Sometime later, i encrypt the card — still no problems. Sometimes after that, the first OTA update comes. And that’s when all the problem started. Basically, I’m locked out of the encrypted card. The phone that encrypted has forgotten it encrypted it. In short I’ve tried everything except probably a witch doctor.

              I’ve refreshed it, Live Chat with Samsung and they have refreshed it. I brought it to a local Best Buy Samsung kiosk and they basically refresh. With that I’m saying I’ve never seen anything like this. It makes it seem like there is an SD slot issue when in fact the card can’t be accessed because its encrypted.

              While reinserting the card does offer to decrypt the card, it doesn’t actually do it. And its stuck in no man’s land. While i use a big secret letter to encrypt and decrypt the card, the underlying hash key must have been lost or spun during the OTA. This has all happened a while back in 6.0 days. l have long since put it back in its adapter and in a drawer waiting for some future technology to come along and decrypt it. I’ve also never seen this mention as being a problem ,and don’t know how many people bother to encrypt their cards. Meanwhile Sandisk is dropping the extreme 256 in a couple of days, and the old S7 is starting to show its age Cat 9 vs Cat 12 USB 2.0 vs USB C and UHS1 vs UHS2  🙂 Any help would be most appreciated. — Zeno

              Solution: Hi Zeno. Updating from one Android version to another (like moving from Lollipop to Marshmallow) is not supposed to change how the encryption key is handled. In fact, it’s our first time to encounter this issue so it may be caused by something unique to your phone. This unforeseen variable can be anything — a bad app, an unknown operating system glitch, a rare firmware quirk — anything. Since the issue did happen anyway, the only suggestion we can give is proven and effective factory reset. That if you don’t mind losing whatever files you’ve stored in that SD card anyway. While you’re within your right to wait for a more advanced decryption process that might be made available in the near future, we can’t really say it’s happening in the next few years. As far as our knowledge regarding encryption is concerned, current SD card encryption method being used by Samsung is still state-of-the-art and will not going away soon. That said, there’s really nothing much that you can do on your end at this time. There’s still no new decryption method that will help you unlock that SD card. Even Google and Samsung won’t be able to.

              Problem #2:  Galaxy S7 keeps showing SMS is not sent

              I have had issues with sending texts messages and it will show up grey with an exclamation point and pop up with a message not sent box with options to delete, resend, or edit text. When I asked my mom and my best friend if the messages I sent to both of them when through they both said yes. So even though it’s saying not sent it’s really being sent.

              Also it takes my phone or Rogers about 20 minutes when off the LRT train (mostly underground) for me to get reception back to send a message. I can receive texts while I’m waiting for reception but not sending. I have talked with Samsung and Rogers and they both blame the other person. Plus when the big update was pushed thru on Oct 7 it made my phone so hot it blistered my hand (I have the S7) and phone was not working from before 6 am to 6 pm when I took it into the Samsung store. — Heidi

              Solution: Hi Heidi. Hi Heidi. The first thing that you want to do here is wipe the cache partition of your phone. This will force the phone to build a new system cache afterwards. Technically, the system cache helps the system load apps faster but sometimes, a corrupted cache can also affect how they perform. Making sure that the system cache is up-and-running is a must. To do that, please follow these steps:

              • Turn off the device.
              • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
              • When the device logo screen displays, release only the Power key
              • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
              • Press the Volume down key several times key to highlight ‘wipe cache partition.’
              • Press the Power key to select.
              • Press the Volume down key to highlight ‘yes’ an press the Power key to select.
              • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
              • Press the Power key to restart the device.

              After wiping the cache partition, your next troubleshooting is deleting the cache and data of the messaging app you’re using. Here’s how to do it:

              • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
              • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
              • Once in there, look for the messaging app and tap it.
              • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
              • You should now clearly see the Clear Data and Clear Cache buttons for the application.

              After wiping the messaging app’s cache and data, observe how it works for a few days to see the difference. If nothing changes, do a factory reset.

              Problem #3: SMS are delayed on Galaxy S7

              Just yesterday I started noticing my friend’s messages where coming, but they were delayed — I was receiving them hours after they were being sent. It got worse now; I can longer get messages from anyone. I tried with my mom’s phone which is the same one with the same carrier; hers worked fine but mine didn’t.

              I have already deleted messages and turned off my phone for at least 3 hours. I also noticed my bleacher report notifications were also delayed (I was getting scores to games 5 hours after it had already been completed). Youtube notifications most of my app seemed to be delayed. — Ronny

              Solution: Hi Ronny. Please follow our suggestions for Heidi above. If nothing works, do a factory reset. Make sure that you create a backup of your important files before doing it. Here’s how to factory reset your S7:

              Step 1: Turn off your Samsung Galaxy S7 Edge.

              Step 2: Press and then hold the Home and Volume UP keys, then press and hold the Power key.

              NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

              Step 3: When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.

              Step 4: When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

              NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

              Step 5: Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’

              Step 6: Once highlighted, you may press the Power key to select it.

              Step 7: Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.

              Step 8: Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.

              Step 9: The phone will now reboot longer than usual.

              Keep in mind, if the issue persists after a factory reset, the SMS delay may be network related. Contact your carrier for assistance.

              Problem #4: How to fix “Unfortunately IMS Service has stopped” error on AT&T Galaxy S7

              Hello. I’ve been searching your site for my issue. I just got the Samsung S7 Active yesterday. I did the upgrade late last night. I have been having the “unfortunately IMS Service has stopped” message popping up every 30 seconds. It doesn’t matter if I’m on my phone or if it’s sitting. It has been popping up non-stop since the update. I saw a section on here where a person had said it was popping up only when they were in text message. I tried doing all that was suggested but to no avail. The only thing I can think of is taking it back in to the ATT store. But it’s such a hassle especially since I’ve already personalized it. — Damaris

              Solution: Hi Damaris. This error is caused by a bug from one of AT&T’s apps following a Marshmallow update. Make sure that you turn off any AT&T cloud service or any app that offers saving to the cloud. To fix it, do these steps:

              • Go to Settings.
              • Tap Applications.
              • Tap Messages.
              • Tap AT&T Messages Backup & Sync.
              • Tap Stop Backup (link).

              Problem #5: Enhanced Feature box keeps popping up on Galaxy S7

              The Enhanced Feature pop up popped up on my phone. I activated it and went through with it and a notification was sent to me with a specific code. The enhance feature is activated on my Galaxy S7 and one of my capacitive buttons does not work. My quick launch doesn’t too and notifications don’t show anymore . I’d really like to recieve some help with disabling the enhanced feature ASAP, without having to do a factory reset. If there is no other way, if I back my phone up right now and then wipe the phone, restore the data, would I not have the problem Still? Please get back to me . Thank you. — Sibusiso

              Solution: Hi Sibusiso. Try checking if this error is caused by Simple Sharing Feature. To do that, follow these steps:

              • Tap Apps from the Home
              • Tap Gallery to continue.
              • Tap on the image you want to send. You may choose any image to share from the Downloads, Camera or More tab.
              • On the image preview screen, tap the Share icon at the bottom.
              • Tap the Contacts icon to proceed.
              • Select the contacts you want to send the image to from the phone’s All contacts To select a contact, just tap on the checkbox next to the contact (recipient).
              • Tap Done to continue.
              • Verify the recipients are correct, and then tap OK to initiate file sharing via Simple sharing. Please note that additional charges may apply when sharing files via the mobile network. To make sure, please contact your service provider and verify if extra charges are applied when sharing files using your mobile network.
              • Wait until the files are completely uploaded and successfully shared.

              If that won’t change anything, try toggling Enhance messaging. here’s how:

              • Go to the Home screen.
              • Touch Apps.
              • Touch Messages.
              • Touch More from the Messages screen.
              • Touch to select Settings from the given options.
              • Touch Enhanced messaging.
              • Touch the ON/OFF switch to turn on (enable) Enhance messaging.

              If any or both of these procedures won’t help, you must do a factory reset.

              Problem #6: Galaxy S7 fails to power on after charging

              Hi. My Samsung Galaxy S7 is less than a month old. It’s been working fine until two nights ago. Overnight, I plugged it in to charge. It does this fancy charge that I don’t need where it only takes 1 hour or less to fully charge the battery (could be part of the problem?). I wake up in the night to check the time and find my phone won’t turn on and has a steady-on green LED indicator. I have to hold the volume and home buttons (which I learned from your site at 2am. sigh) in order to reboot the phone, at which point it works perfectly… Until the following night when I plug it in to charge and the same thing happens. Should I get replacement phone or is there a way to find out what’s causing this? Thank you for your help, Amy

              Solution: Hi Amy. Like you, there’s no way for us to know what is the exact cause of your issue. Try doing the basic software troubleshooting first to see if they will help. We suggest that you try booting in safe mode while charging. If this issue is being caused by a third party app, the problem should not happen while safe mode is enabled. To boot in safe mode, follow these steps:

              • Press and hold the Power button.
              • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
              • Continue holding the button until the phone finishes rebooting.
              • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
              • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

              Remember to boot in safe mode first before charging the phone. If the same thing happens, wipe the cache partition and/or do a factory reset steps provided above. We think the issue should go away after a factory reset but should it stay, find a way to have it replaced.

               


              Engage with us

              If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

              If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

              Galaxy S6 cannot send text message after updating to Marshmallow, other issues

              S6 Marshmallow update

              As promised in previous #GalaxyS6 posts, here are more issues that some of our community members are experiencing. Feel free to visit other Galaxy S6 troubleshooting posts in this index page.

              1. Verizon Galaxy S6 won’t send or receive MMS on AT&T network
              2. Galaxy S6 cannot send text message after updating to Marshmallow
              3. Galaxy S6 stuck on loading screen during an update
              4. How to improve battery life on Galaxy S6 Edge Plus
              5. Galaxy S6 display won’t turn back on after charging port was replaced
              6. Galaxy S6 Home button stopped working

              If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

              When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


               

              Problem #1: Verizon Galaxy S6 won’t send or receive MMS on AT&T network

              I bought this Verizon “Factory Unlocked” Samsung S6, brought it to AT&T for them to set up the APN information, and everything works except sending and receiving pictures through text,  well multimedia text. AT&T stated I shouldn’t be having problems of. It was factory unlocked but kinda blew me off. I asked if all factory unlocked phones were unable to send multimedia text, I was told yes they can but they guess mine can’t was the answer I received.

              I pray y’all can help me I hoping I wasn’t ripped off. The seller is refusing the return as of now because I brought it to AT&T (he called it a third party) to activate it.

              Thanks for everything y’all do it helps so much. — Kayla

              Solution: Hi Kayla. There are a number of reasons why MMS won’t work on a device ranging from incorrect phone settings, bad messaging app, or account- or network-related problem. Your first task is to find out what is causing the issue by doing some basic troubleshooting. Below are the things that you can do:

              Ensure that your messaging app inbox has enough storage space left. Messaging apps have a limited number of messages that they can store. If your phone has reached the limit at this time, it won’t be able to send and receive text messages or MMS.

              Try to delete as many messages as you can then try to send an MMS to your number.

              Check the network connection. Most phones are configured to automatically detect and connect to a network. They are also set to optimize the connection “session” but this process does not usually go as planned every time. You need to manually select a network under Settings to see if the phone is simply not “optimizing” the current connection.

              To do this on a Galaxy S6, simply follow these steps:

              • From the Home screen, tap the Apps icon.
              • Tap Settings.
              • Scroll to Connections,  then tap Mobile networks.
              • Tap Network operators.
              • Tap Search now.
              • When presented with a list of available networks, try to select one that is NOT your carrier and wait for the error message.
              • Once you’ve selected another network, your phone is no longer connected to your carrier and is fully logged off from it.
              • Try to connect to your carrier’s network again.

              Make sure that you have the correct AT&T MMS configuration setup. We know that AT&T representatives have already setup the APN on your phone but there’s still a chance that they may have missed something. Kindly revisit the phone’s APN settings and see if they correspond with the table below.

              Name: NXTGENPHONE

              APN: NXTGENPHONE

              Proxy: Not set        Proxy

              Port: Not set        Port

              Username: Not set

              Password: Not set

              Server:        Not set

              MMSC: https://mmsc.mobile.att.net

              MMS proxy: proxy.mobile.att.net

              MMS port: 80

              MCC: 310

              MNC: 410

              Authentication Type: None

              APN type: default, mms, supl, hipri

              APN protocol: IPv4

              Bearer: Unspecified

              Check if you have a compatible SIM card. Older SIM cards or those from other carriers may not automatically allow sending or receiving of MMS on AT&T network. If you purchased a new SIM card from AT&T when you brought your phone to them, you can skip this step.

              To check if your current SIM card is compatible, please visit AT&T website.

              Ask AT&T if your existing data plan is compatible. If you recycled an old SIM card and put it on your new S6, the current data plan may not allow MMS. AT&T needs to update the current device information on your account to let it to send and receive MMS. If you aren’t sure about this step, make sure that you contact AT&T.

              Problem #2: Streaming apps (SoundCloud and Google Play Music) on Galaxy S6 not working properly after Marshmallow update | Galaxy S6 cannot send text message after updating to Marshmallow

              1. Data has been choppy, when using any streaming service like SoundCloud or Google Play Music, the song stops and buffers, but when you open the app and stop and start the song, it fixes immediately. I began to see this problem immediately after installing the Marshmallow update. The song keeps stopping within 30 seconds every time, but if the phone is open on the app, it streams normally. It stops when the phone is locked.
              2. Can’t send text messages, this wasn’t a problem until 5 days after I installed the update. Happened suddenly, sent texts the same morning, tried restarting and powering on and off, text messages are received, but cannot send. Tried using your previous guide of deleting network cache, and app cache, didn’t work. — Vineet

              Solution: Hi Vineet. The new Marshmallow update, like its predecessor appears to be causing minor app issues at this time. This can be due to a number of reasons and unfortunately, there’s just no way to pinpoint exactly what might be wrong on a certain situation. A good way to start though, especially if there are multiple issues, is to perform a factory reset. If deleting the cache partition or app cache won’t make any difference, resorting to factory reset might prove effective. This is because many post-update issues are caused by firmware glitches.

              Perform a factory reset

              Major updates that involve replacing one version with another, like the transition from Lollipop to Marshmallow, are usually messy as old system files are not usually replaced correctly, permissions not set properly, among other things. Ensuring that your phone runs a clean firmware after a major update can be done by doing a factory reset.

              Update apps

              Factory reset can only do so much. Many users think that updating to another Android operating system automatically updates all their apps. The complete opposite is true. You need to ensure that your apps are up-to-date as well to minimize issues. We know that you’re dealing with official apps from reputed developers here but keep in mind that software issues may not necessarily be caused by a firmware. An app optimized to work with Lollipop may not work properly with Marshmallow, for example. In an ideal world, app developers are supposed to ensure that their products will work with the new operating system but we know that this does not always happen. Outdated apps can sometimes lead to conflicts. Make sure to contact the developers to see if their product is ready for Marshmallow.

              Fixing cannot send SMS issue

              If a handset appears to have difficulty sending a text message, when it was able to do so before, that’s probably because there’s a problem on the receiving end. Try sending a text to your own number to see if it goes through. If it’s successful, that means that either your friend is having trouble with his/her phone or carrier, or that your own carrier is unable to transmit your text message to another network.

              If you are unable to send a text message to your own number though, make sure that you check that the device’s message center number is correct. If the message center number is not configured properly, your device will be unable to send SMS. To check, just follow the steps below:

              • Tap Messages.
              • Tap MORE.
              • Tap Settings.
              • Tap More settings.
              • Tap Text messages.
              • Tap Message Center and enter the correct number (make sure you call your carrier for the correct one).
              • Tap Set.

              If changing the message center number won’t work, call your wireless carrier to ask for direct assistance.

              Problem #3: Galaxy S6 stuck on loading screen during an update

              Dear The DroidGuy. I’ve read a lot on your website about troubleshooting the S6 boot issues and tried them to fix my phone.

              My current issue is that, I got the official update through the phone settings and downloaded the new OS. While it was installing (plugged into the charger) it rebooted to the Galaxy S6 Edge screen and got stuck there. Power button won’t do anything, and the phone is permanently stuck on that screen.

              Pressing power and volume down do reset the phone but it goes back to the same screen. The only mode I could access is the install mode. I want to keep my data but not sure how or if it’s even possible at this stage.

              Please guide me to a solution, appreciate your great work. Regards. — Faisal

              Solution: Hi Faisal. Over-the-air (OTA) updates resulting to a situation like yours are few and far between but if they do happen, there’s no effective way to boot back the device to normal mode than by installing a new ROM manually. This means that you need to boot your S6 to Odin mode and install a new ROM (stock or custom) yourself. You can use Google to search for detailed instructions how to do it.

              Alternatively, you can call Samsung to help you flash the new firmware on your S6.

              Problem #4: How to improve battery life on Galaxy S6 Edge Plus

              I bought my Samsung Galaxy S6 Edge Plus about a month and a half ago from a carrier called Tigo. I have used the phone quite a bit and I almost never let it run out of charge, though most of the time it does go quite low: 5%, 7% even two percent.

              However, recently my phone has not been able to stand those percents, immediately shutting off or draining the battery down to the point where I run to find a charger as fast as possible. I know this may not seem that much of an issue, but I’m afraid that percentage will rise and soon enough it won’t stand 12%, or even 20%.

              Is there anything at all I can do about this? Should I talk to my carrier to have the battery replaced or…something? Do help me, please. — Daniel

              Solution: Hi Daniel. The rate of battery drain on your phone depends on a number of factors including the how many apps are running actively and/or in the background, the status of the battery itself (if it’s still working properly or not), screen brightness, etc. The exact reason varies in every case so figuring it out is yours to do alone. We can only give tips that usually work for most Android users. Below are the things that you can try:

              Check what apps are sucking your battery dry. The number of apps and services running simultaneously is one of the common reasons for losing that precious battery life fast. Go under Settings>Battery to see a breakdown of the apps and services eating up battery power. From there, it’s up to you how you’re going to create a strategy to minimize the bleeding. For example, if Facebook app stands out as among the top power consumer in your device together with Screen, you may want to lower the screen brightness to the lowest comfortable level while browsing over Facebook most of the time.

              If you want to force an app or apps to go on hibernation mode without fully disabling or uninstalling them, consider using third party apps like Greenify. Doing so helps your phone free up resources and improve battery life without removing anything you might need in the future.

              Turn off automatic sync for social networking apps. Another reason for your issue may be an unusually high number of apps that update themselves in the background. Online games, social networking apps, shopping apps, and email apps are among the most notorious reasons for fast battery drain issue across many types of smartphones. If you can’t live without mobile data or Wi-Fi on your handset most of the time, make sure that the sync settings of your apps that require to update their contents regularly are set to off or manual.

              Consider dimming the screen. As mentioned above, screen brightness can quickly drain any smartphone’s battery. Samsung’s AMOLED screen is beautiful to behold but is power hungry. If you’re used to using the phone’s screen in full brightness, we say that you sacrifice a little comfort if only to save battery power.

              Turn off unnecessary services. The Galaxy S6 is equipped with many services that makes our digital world a bit more comfortable at a cost of battery life. Make sure that you customize options and features that will help conserve battery power. Among the things that you can try are the following:

              • Discontinue use of Live wallpapers.
              • Turn off the Bluetooth® feature.
              • Turn off Wi-Fi®.
              • Turn off the GPS service.
              • Turn off the Smart features.
              • Decrease the backlight time (timeout settings).
              • Decrease the brightness of the display, or use Automatic brightness.
              • Turn off haptic feedback.

              If the “percentage” continues to rise after doing our battery life improvement tips, there may be some hardware error behind the trouble. If your phone is still covered by a warranty, kindly call Samsung for repair or replacement.

              Problem #5: Galaxy S6 display won’t turn back on after charging port was replaced

              Hi. Ok this is my phone story. It’s been like a couple months that when I charge my phone on the power, I sometimes need to Giggle the cable at the charger port on my phone. Sometimes I wouldn’t need to, but with time, it became frequent till the day I’d ALWAYS need to do that.

              Then it came to the point that my phone couldn’t charge again. i tried different cable, for sure the problem came from my phone. There was nothing wrong at all anywhere else then the charging thing, screen worked fine etc.

              I took it to a phone repair place to fix it, they tried to change the port, and battery, since then screen wouldn’t work anymore!!! We picked it up without it being fixed unfortunately and when I plugged it on power, it would charge just fine, no need to giggle the cable in the entry port, now it’s just the screen. I see the red light showing its charging, when i try to turn on the phone, i can tell it does respond cause of the vibrator BUT no display at all.

              Thanks for your help. — Hinata

              Solution: Hi Hinata. If the screen issue happened after the repair session, your best option is to bring the phone back to the repair shop to have it fixed. Unless you want to replace the screen yourself, there’s just nothing that we can tell you that will fix it. No software troubleshooting can repair a broken display.

              Problem #6: Galaxy S6 Home button stopped working, notification bar not showing, unable to install or uninstall apps after Android update

              Hello. I have a Galaxy S6. I was prompted to update my system. Once the update was complete a lot of things stopped working. I no longer have access to the notification bar, the home button stopped functioning, the background went completely black, I cannot install or uninstall apps, and am also receiving the error messages “System UI has stopped working” and “Package Access Helper” has stopped working.

              I also have a cracked screen and applied for the insurance replacement, which I received, but I have to return the old one. This wouldn’t be an issue, however I need to get the data off of the old phone that I have had for 2 years.

              I don’t have a lot of tech experience, but I am really good at following instruction, as long as it is detailed. I know that it might be a little more work for you all to help me, but I  would be eternity grateful. I have read a lot of articles trying to find and solution and I think I found one. I think that if I could install the app Helium that I could backup my app data and transfer to my new phone. One: Would this work? Two: How do I get the app to install with the system UI & package access helper error? Can you guys please help? Thank you. — Lisa

              Solution: Hi Lisa. We’re sorry to hear about this issue but if your device no longer allows app installation at this time, your only choices to get it back to working order is by doing either a master reset or by flashing a stock or custom ROM. Both of these procedures involve wiping the internal phone storage.

              If you have a computer, try to connect your device to it via USB and see if it detects it. If you’re lucky, you may still be able to move your phone data to your computer before doing a factory reset or ROM installation.

               


               

              Engage with us

              If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

              If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

              Mobile data connection on Galaxy S6 stops working after Marshmallow update, other issues

              S6 Marshmallow update

              Hello TheDroidGuy community! Below are software-related problems and solutions for the #GalaxyS6 that you may find helpful. This post also includes three #Marshmallow -related problems so if you’re one of the unlucky users who encounter problems after an update, the solutions below may remedy the situation.

              1. Mobile data connection on Galaxy S6 stops working after Marshmallow update
              2. Multiple issues on Galaxy S6 after it was updated to Marshmallow
              3. Pre-owned AT&T Galaxy S6 won’t update Android OS
              4. How to unroot a Galaxy S6

              If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

              When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


               

              Problem #1: Mobile data connection on Galaxy S6 stops working after Marshmallow update

              Hello. I have a difficult one for hard core troubleshooters and Android experts… a friend told me you could be my last chance….

              Last weekend I let my Samsung Galaxy S6 upgrade to 6.0.1 and I have lost mobile connectivity (Proximus – Belgium)

              The phone is with a Proximus (Belgium) SIM card, but operating in roaming (not in Belgium at the moment). Roaming is enabled. The phone was operating in roaming before for several months and in different countries, never a problem, And to complete the roaming picture, the phone was sitting in the same country (Hungary) for a week before the Marshmallow upgrade: mobile data was perfectly working. ONLY after the upgrade did it stop working.

              One last information about the roaming picture: before and after the upgrade the local provider I have been roaming on is Vodafone-HU.

              Concerning all other phone functions: everything is working as usual, only mobile connectivity (any: 2G, 3G, 4G) is affected. I can make and receive phone calls, I have Wi-Fi connectivity, et cetera.

              Now another peculiar symptom: if I leave the Network Mode in LTE/3G/2G (auto connect) the phone won’t connect at all to mobile data. Let me explain: If I check the SIM (About Device>Status> SIM cart Status) it shows:

              Mobile Network type HSUPA

              Mobile network state: Connecting

              Service State: In service

              Roaming: Roaming

              If I manually select the Network Mode to 2G everything looks good:

              Mobile Network type EDGE

              Mobile network state: Connected

              Service State: In service

              Roaming: Roaming

              But even in this case I still have NO MOBILE DATA connectivity.

              I performed a network reset, a factory reset; I reconfigured the APN, problem is still there. I swapped my Proximus card with another: I have mobile connectivity in both devices! In other words my Proximus card works in another phone (I have mobile data) while at the same time another SIM card works in my Galaxy S6 (I have mobile data).

              A possible incompatibility with the latest baseband release and Proximus? That would be hard to believe and easy to find on internet forums… but nothing.

              I went to a Samsung specialized shop and the situation became even more puzzling.

              We tried my Proximus SIM in another Samsung S6 (Edge) with 6.0.1: it did not work either. The same Proximus SIM however worked (there was mobile data) in an iPhone 5s

              The only additional hypothesis we could formulate is that my SIM might be too old and incompatible with the latest (baseband) release.

              I ordered and received a new nanoSIM from Proximus. The problem stayed the same.

              Any help or suggestion on how to further approach the troubleshooting is deeply….. deeply appreciated 🙂 — Michele

              Solution: Hi Michele. The reason for the problem is not with the SIM card. There may be an incompatibility problem between the current baseband version of your S6 and Android. As you can see, a smartphone like your S6 has multiple chips inside but the two major ones include the Application Processor (AP) and Communication Processor (CP), also known as your phone modem. Depending on your phone model, the AP and CP may be housed separately or combined in the same physical chip. The important thing to remember though is that each chip runs an independent OS (operating system) from each other (although their main aim is to work harmoniously). The AP runs Android OS while CP runs an independent code or operating system that works with communication protocol stacks of wireless carriers.

              When Google updates Android (or release a major version like Marshmallow), hardware manufacturers that build CPs like Qualcomm, Samsung, or Intel, are supposed to also roll out an update for their chip’s firmware to make them run in sync with the phone’s OS. In other words, the recent update your S6 received should have already contained both Marshmallow from Google and the modem’s newest firmware.

              This is where the issue probably lies. We say probably because there’s no way for us to know for certain if it’s the case. The problem you describe as well as the symptom presented seem to point to this issue though. In an ideal world, your S6’s modem firmware should automatically be upgraded together with Android update but it doesn’t happen at times. If you did not root your phone or flash any custom ROM on it, there’s no way for you to manually update to the latest baseband version. You have to call your wireless carrier/Samsung for direct assistance on how to install a new firmware or a phone replacement.

              Problem #2: Multiple issues on Galaxy S6 after it was updated to Marshmallow | Battery drain issue, Wi-Fi gets disconnected when screen is locked, slow performance after updating to Marshmallow (Android 6.0)

              Issues since Marshmallow. Battery life is appalling. Wi-Fi doesn’t connect when locked; needs to ‘wake up’. Phone is slow. Vibration settings do not always stay as they should. Notifications don’t work like they did; as in they don’t always display if I’ve got emails or texts. Settings are correct though. To hangup a phone call, I have to press red button twice, or even three times occasionally.

              It’s like it’s delayed.

              In addition to this, my Gear S2 classic constantly detects my driving as cycling.

              Cannot seem to stop it.

              Samsung have changed their Gear App store now, and you can’t search for apps by categories.

              Really bad move, on a device which is already really poor for apps.

              No social media etc. The apps are disappointing big time.

              Think that sums it up for now.!! 😉 — Chris

              Solution: Hi Chris. Android Marshmallow, despite having been released officially, is still developing at this time so it can be expected to create conflicts with some apps. It may or may not be the sole reason for these problems though. Switching to a major Android OS, like the update from Lollipop to Marshmallow, can be messy because apps designed to work with the previous OS may not be updated themselves. Even if you set apps to automatically download an update, some of them may remain not fully optimized to work with Marshmallow as their developers don’t intend them to be, or simply fail to build required adjustments. In other words, apps must be updated as well in order to minimize compatibility problems with the new operating system.

              We don’t think Marshmallow is poorly coded but if there are weird problems after updating, the general rule of thumb is to wipe the cache partition first, then perform a factory reset if nothing changes. If these two solutions won’t fix any problem with, say, a particular app, then it’s an indication that that app may not be built for Marshmallow, or needs an update in order to work with it. The battery drain problem you are experiencing can be one of the manifestations of apps having conflicts with the new OS at this time.

              For reference, below are the steps on what you need to do.

              Wiping the cache partition of Galaxy S6

              For minor firmware-related issues brought by apps and firmware updates, wiping the cache partition often does the trick. It’s because this procedure will literally delete all cached files in the cache partition, which will force the system to create new ones during the next boot up.

              This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates. Here’s how you wipe the cache partition on your S6:

              • Turn off the device.
              • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
              • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
              • When the Android System Recovery screen appears, release the Volume Up and Home keys.
              • Press the Volume Down key to highlight ‘wipe cache partition.’
              • Press the Power key to select.
              • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
              • Press the Power key to restart the device.

              Restoring default settings via Factory reset

              Factory Reset and Master Reset offer the same results, although the latter is more thorough considering it doesn’t just delete everything but also reformat the data partition where most system files are saved. You can also use this procedure in case you cannot access Settings or if the phone cannot boot up successfully into Android GUI.

              You will be required to boot in Recovery Mode just like wiping the cache partition as it is there you can find the option for the reset.

              • Turn off your Samsung Galaxy S6.
              • Press and hold the Volume Up, Home and Power keys together.
              • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
              • Wait until the Android Recovery Screen appears after about 30 seconds.
              • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
              • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
              • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

              For your feedback regarding Gear App Store, consider contacting Samsung itself so they can do necessary changes on their end.

              Problem #3: Pre-owned AT&T Galaxy S6  won’t update Android OS

              Hi guys. Firstly your site is amazing. Thanks for sharing.

              I have a Samsung S6 Edge that I bought here as a used handset. It was an original AT&T unit, uprooted. The security code was accessed and the card now carries a local 4G SIM without issue. The problem lies in the Android updates.

              I am aware that AT&T have issued several patches and update for Android but no matter my unit says that there are no new updates, check back in 24 hours etc…

              How do I get my unit to update in lieu of Marshmallow now becoming available? I don’t even have 5.1.1  yet. 5.0.2 is where I am at. Please help… Without resorting to resetting the factory settings what can I do to make my handset “current”?

              Thank you for any help. — Simon

              Solution: Hi Simon. Some carriers only roll out OTA (over-the-air) updates if a device is still  valid or registered in their system. If you are no longer using an AT&T SIM card at this time, or if the original owner of the phone has already deregistered the handset from AT&T’s system due to non-payment or severance of contract, then there’s no way for you to update that device via your current carrier. Your best bet is to manually flash a stock ROM. Keep in mind though that doing so can be risky; it can make your phone an expensive paperweight.

              There are many online guides that you can find via Google but if you’re not familiar with flashing or rooting, make sure to research more about them first before doing them. We don’t usually recommend rooting or flashing as they can not only brick a phone, but can also compromise the security of the device. If you think that you can live with the consequences, then go ahead and do it.

              Problem #4: How to unroot a Galaxy S6

              My phone shut off one day, and would not start again. Long story short: it’s been sent back from Samsung (warranty) with the notification that it has been ‘rooted’, and there is ‘unauthorized software’, therefore I must pay 500 clams to get it repaired.

              That being said,

              1. I am of an older age, and I am not as tech-savvy as I used to be;
              2. I do not know how to use most of the apps on the thing (nor do I really wish to; I’m a simple gal);
              3. I have looked up what ‘rooting’ is, and I am still rather clueless; all I know is that I didn’t do it;
              4. I absolutely refuse to pay for something that I have not done, especially since I do not have 500 clams burning a hole in my pocket.

              I am not what you can do for me, but…help me, DroidGuy, you’re my only hope!  😉

              Regards. — Barbara

              Solution: Hi Barbara. Android operating system limits users from accessing critical system files in order to:

              • prevent accidental software modifications that might impact the device’s functions, and to
              • minimize the risk of compromising personal data.

              This means that Android users does not have complete access to all folders and files on their device. To circumvent this limitation, “rooting” must be done. Rooting is basically a process of giving a user total access to every folder and files previously locked by Android. When you say a device is rooted, it means that a user has access to system files. It also means you can run applications that needs access to special system settings not readily available in an unrooted phone. While rooting is not entirely illegal in most countries, it does open a device to more security risks.

              Wireless carriers do not provide rooted phones so if your handset came from your own service provider, somebody must have rooted the phone without your knowledge. Is it possible that someone you know may have rooted your phone without your knowledge? Rooting is a relatively easy process and anyone with a computer and an internet can easily do it.

              The good news is if rooting is relatively easy, the unrooting process can be easy as well. If the only reason why you need to pay Samsung for a repair is because of rooting, you can actually unroot your device and restore the original software to factory.

              The simplest method to unroot a device is by installing a carrier-provided Android update. Head to Settings>About device and check if there’s a software update available. If there’s no available update to download, the other way is to follow online resources by searching for topic in Google like “how to unroot a galaxy s6”. Google will provide plenty of sites to help you.

               


              Engage with us

              If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

              If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

              5 Best Cell Signal Boosters For Better AT&T Reception In 2019

              Are you on AT&T and struggling with getting decent cell reception? AT&T is one of the better networks out of the four, so coverage is already pretty great, but there are still areas that you might have trouble getting a good signal from. For example, basements are notoriously bad at letting cellular coverage break through. You might even have problems with offices that utilize steel beams, or just have some trouble in different rural areas.

              Best Signal Booster

              Either way, there are ways that you can increase your cell service to hopefully fix your problem with a weak signal. One of those ways is to use a cell signal booster. A good cell signal booster can almost always increase the inside cell coverage through the use of an outside antenna.

              If you follow along below, we’ll show you the best cell signal boosters that are bound to increase your AT&T reception.

              weBoost Connect

              First on our list is the weBoost Connect 4G-X. If you’re having trouble with coverage throughout your whole home, this is the cell signal booster for you. Setting up the weBoost Connect and turning it on means you should be able to boost signal strength in up to a 7,500 sq.ft home. You can say goodbye to any dead zones you might experience in different areas of your home! And because it works to increase the signal in your home, you should get better battery length out of your devices, as a weak signal can drain the battery rather quickly.

              With the technology in the weBoost Connect, you’ll get fewer dropped calls, overall better voice quality, and better data speeds since you’ll obviously be getting more bars on your phone. This booster supports all networks, so you’ll be able to get better coverage on AT&T as well as most other US-based networks.

              Buy it now: Amazon

              SureCall Fusion4Home

              The Fusion4Home is another great cell signal booster to consider. It does a lot of what the weBoost Connect does, but doesn’t cover nearly as much square footage, and it doesn’t use the same signal boosting technology that weBoost does. Still, since it covers less square footage, you’re going to get a whole lot better of a price, too. It’ll still boost your 4G LTE and 3G networks to give you great in-home coverage, just for up to a 3,000 sq.ft area instead of a 7,000 sq.ft area. It works with AT&T, as well as all other North American carriers out there.

              By picking up this booster, you should be able to easily increase your device’s battery life, as you won’t have a weak signal draining it like crazy. Do keep in mind that, just like any other cell signal booster, the increased signal you get inside is completely dependent on what the outside antenna is able to pick up. This means that if you’re in a rural area and already don’t get good outside coverage, you’re not going to get any significant cell coverage boost on the inside.

              Buy it now: Amazon

              Cisco Microcell

              You should also consider giving the Cisco Microcell a shot as well — this booster can boost a range of cell signals, including 3G, 4G and LTE networks. It’s worth noting that the Cisco Microcell is meant specifically for the AT&T network. This means that you’ll need to have an AT&T account in order to start boosting the AT&T signal in your home. Cisco doesn’t say exactly how much square footage that the Microcell is rated for, but it should be able to bolster coverage in up to four rooms pretty easily.

              Buy it now: Amazon

              weBoost EQO 4G

              Need something to just cover a small area? That’s why weBoost offers the EQO 4G, a quick way to bolster 4G LTE and 3G speeds in a small 500 sq.ft area. So if you need better reception in your home office or living room, the weBoost EQO 4G will take care of that right up.

              Buy it now: Amazon

              SureCall Fusion5X

              While the weBoost Connect is a great option for both at home and in some commercial applications, the 7,000 sq.ft just isn’t enough to cover a large store or warehouse. That said, you might want to consider the SureCall Fusion5X for this sort of application. As you might expect, it boosts 3G and 4G cell networks rather easily, but is able to bolster this signal across 20,000 sq.ft. This means that you’re going to get better signals in warehouses, offices, and larger storefronts.

              Buy it now: Amazon

              Verdict

              Now it comes down to the choice: out of these five cell signal boosters, which one should you pick up for yourself? You can’t go wrong with what weBoost is offering in the Connect — a whole 7,000 sq.ft of coverage will give you the great AT&T speeds you need. The SureCall Fusion4Home isn’t a bad option you have either.

              Best Signal Booster

              Galaxy Note 4 keeps getting pop-up saying phone is infected with virus, other issues

              Every once in a while we come across #GalaxyNote4 users reporting that their device constantly showing ad pop-ups and virus threats. In this article, we give you some simple steps on how to deal with this pop-ups problem as well as 6 other totally different issues.

              note-4

              Below are the specific topics that we cover in this material today:

              1. Galaxy Note 4 turns off when battery level reaches 25-40%
              2. AT&T Galaxy Note 4 has no “More settings” under Call section
              3. Galaxy Note 4 screen becomes black with white “x” on the side
              4. Galaxy Note 4 with Marshmallow mobile data connection slows when wi-fi is on
              5. Galaxy Note 4 stops working when battery is at 40%
              6. Galaxy Note 4 internet connection keeps dropping when switching from LTE to Wifi and vice versa
              7. Galaxy Note 4 keeps getting pop-up saying phone is infected with virus

              If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

              When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


              Problem #1: Galaxy Note 4 turns off when battery level reaches 25-40%

              My phone always turns off when there’s approximately 25-40% battery left, and it always occur when I’m dealing with an image/video (Instagram, camera, YouTube etc.). The phone refuses to even start until I plug the charger in, then it shows that I have at least 20% battery left. The phone won’t start until I’ve charged it up to at least 40% (41% seems more stable as it could easily die again after putting in my PIN-code). The phone is almost a year old and it became more stable when I updated to Android 6.0.1 but it’s been getting worse again. My friend had the same issues even with battery replacement so he bought another phone, so that’s why I haven’t tried that yet. I’ve had it sent in to Samsung but all they did (as usual) was to factory reset and just charge it to 100% and said it was OK. I really like my Note 4 but this is getting out of hand, not being able to use it aggressively more than 3-4 hours a day. 🙁 — Andreas

              Solution: Hi Andreas. Before you consider getting a replacement phone, try to calibrate the battery first.  This is a simple procedure that most often help in power-related issues, but also tend to be overlooked.  To do that, follow the steps below:

              • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
              • Turn the phone on again and let it turn itself off.
              • Charge the phone without turning it back on.
              • Wait until the battery says it fully charged to 100%
              • Unplug the charger and turn the phone on.
              • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
              • Unplug the charger the turn the phone on again.
              • Use the phone until you drain the battery down to 0.
              • Repeat the cycle once.

              Problem #2: AT&T Galaxy Note 4 has no “More settings” under Call section

              I recently bought two Samsung Galaxy Note 4 phones and have set them up on Consumer Cellular. They are AT&T branded phones operating on Consumer Cellular. Mine has Android 5.1.1 and my wife’s has 4.4.4. Both have the same problem: Going into “more settings” under “Call” produces the error message “Failed to read data network or SIM card error.” More settings do appear, but call waiting is greyed out and unavailable. I’ve done some Google searching and found other people experiencing the same problem on AT&T branded Note 4 phones with either KitKat or Lollipop. I tried the dial sequence to turn it on, but it doesn’t work. I was wondering if you heard of this problem and have a resolution for it. The phones work properly in other respects, at least as far I’ve tested them. I’m not yet an expert on the Note 4 or Android operating system. This thread describes the problem I’m having: https://forums.androidcentral.com/samsung-galaxy-note-4/530945-note-4-owners-do-you-have-error.html. — Computeranswerman

              Solution: Hi Computeranswerman. The advanced settings under Call section does open in T-Mobile and Verizon Note 4s so this problem must be unique to AT&T Note 4 models. We are not 100% if the same is true for AT&T Note 4s running Marshmallow so you can try to update your phones to it to see. If the same limitation happens on Marshmallow, you really have to let AT&T know about it so their developer team can look into it. The settings you’re missing are available also in International version of Note 4 so it must only be limited to AT&T firmware.

              Problem #3: Galaxy Note 4 screen becomes black with white “x” on the side

              I have a Note 4 and I bought the new 2016 Samsung Gear VR (all blue headset) and the late 2014 Samsung Gear VR consumer Edition (white body, blue face). Let me start, the effect and outcome is the same for both. When I plug my Note 4 into either headset, my screen goes black with a little white X in bottom left corner. I have tried everything I can to fix this by trying all fix posts on every site I could find. Soft and hard resets, uninstalling Oculus with the big Oculus in my file and the other Oculus attached files to Oculus. taking out and putting battery back in, looking to see if there were any new updates, looking at center detector for a while after I closed the phone, calling Samsung and Oculus for help, lock and unlocking screen. all NOTHING. Please help. It’s been such a long 3 weeks without a fix. — Lance

              Solution: Hi Lance. This issue can sometimes appear at random, especially if you’ve installed Samsung’s Gear VR app and/or Oculus own app. We’ve already documented a lot of similar issues in our previous posts across multiple Samsung devices so we’re positive that this is not model-specific. The thing is, there seems to be no clear pattern on the exact cause. Thus, there’s also no standard solution for it. A user must do trial-and-error  method to arrive at a solution. Below is a list of known effective solutions we’ve come across so far:

              • Removal of Samsun Gear VR app.
              • Removal of Oculus app.
              • Booting in safe mode.
              • Performing a master reset (factory reset via Recovery mode).
              • Cleaning the headset port and making sure that the contacts are not dirty.
              • Wiggling the headset jack until the screen goes back to normal.

              As we said, these are the known solutions we’ve gathered across the web. We are actually unable to replicate the issue on our own Galaxy S6 and Note 4 so there’s nothing we can give to you firsthand. We’ll update this post in the future if we can find a true fix.

              Problem #4: Galaxy Note 4 with Marshmallow mobile data connection slows when wi-fi is on

              Not sure when exactly this happened but it’s been 2 weeks after Marshmallow update 6.0.1 and I’ve been having data issues. I’ve done hard resets and cleared system and app cache but slow data still persists. I’ve also taken it to a T-Mobile store to have them look it and they didn’t do much. I have an unlimited plan with T-Mobile. One thing I found out is that my data slows down after I connect to wifi. I don’t have smart switch on. To test it out, I’ve turned off my wifi on the phone and I see the data is really slow. And to fix it I switch the network mode WCDMA/GSM (auto connect) to GSM only but switch it right back. After it loads my phone starts receiving 4G but once I connect to my wifi it reverts to the same slow data. — Ramiro

              Solution: Hi Ramiro. This can be an unknown operating system glitch. To test, do another round of factory reset and replicate the problem again without installing any apps. This will help you narrow down the causes. If the same problem remains after a factory reset (without any apps installed), that leaves you with three possible causes:

              • the firmware may be poorly coded, thus a conflict such as this occurs,
              • phone’s baseband version is problematic or may need to be updated (baseband is a firmware used by your phone’s modem and is independent from Android OS),
              • there’s an unknown hardware error (probably on the networking respects of the phone)

              There’s nothing much that you can do about them so the best course of action would be to

              1.  either seek a phone replacement, or
              2. try to manually flash  a firmware via Odin (you may have to update the baseband separately).

              If the phone is still covered by a replacement warranty, we highly suggest that you go for replacement. We won’t push that you do the second option but if you’re willing to take the risks involved, then go for it. Manually flashing a firmware can effectively transform your phone into an expensive paperweight but it may be worth it if you have no other choice. Keep in mind that these 2 solutions are only applicable if the issue remains after doing a factory reset and without apps installed.

              If the opposite happens, that is, the issue won’t happen after a factory reset, that’s a different story altogether. That’s a hint that a third party app may be involved. Make sure that you install your apps one at a time, and that you observe if the issue returns after each installation. This will be the only way for you to identify the culprit.

              Problem #5: Galaxy Note 4 stops working when battery is at 40%

              My Note 4 has been dying at 40+ battery lately and when it does I’ll go to charge it and it will say it has around 30% plugged in, but I still cant use it till it’s up to 100% or it dies randomly.

              Also when it will get to 0% I try plugging it in and it will register its plugged in but then the vibration when it registers seems too much and kills it while it’s still on the charger. it will repeatedly die every 5 seconds while on the charger resulting in no charge for long periods of time. There has only been one time before that it has stayed on the charger for 2 days and finally got a full battery again but this time it doesn’t seem to be the case.

              Also when I try to turn my phone on after it randomly shuts off it will give me the repeat start up over and over till I take out the battery and try to turn it back on again but it doesn’t always work. — Amanda

              Solution: Hi Amanda. The issues you raise here can be caused by software issue or a bad hardware. To determine which of these general causes is the culprit, you must do the following:

              Wipe the cache partition. If issues started after you installed an app or system update, the most likely problem lies on the system cache. To fix it, simply refresh the cache partition so the system will be forced to build a fresh cache. Here’s how:

              • Turn off the Galaxy Note 4 completely.
              • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
              • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
              • When the Android System Recovery shows on the screen, release the Volume Up key.
              • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
              • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

              Calibrate the battery. Battery calibration is another good step to try in your case. Refer to the steps above.

              Restart the phone in safe mode. Booting the phone in safe mode and observing the phone is meant to check the possibility that a third party app may be responsible. While safe mode is on, third party apps and services will be prevented from running. So, if the issue won’t occur in this mode, you just have found out that one of your files is problematic. To boot in safe mode, follow these steps:

              • Turn off the phone completely.
              • Press and hold the Power key and the Volume Down key.
              • When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
              • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

              Factory reset. If there’s no change in terms of behavior even while the phone is in safe mode, the next logical step that you can take is factory reset. Not only will it potentially eliminate operating system-level glitch that may be causing the problem, but factory reset will also restore all software settings back to default. This means that the operating system will be brought back to its known, working state while at the same time apps will be deleted. By doing this, you are virtually converting the software environment of your device to a point that we know should work. Thus, it’s the ultimate troubleshooting step that should help you check if the issue is software or hardware in nature. If the same problems occur after a factory reset (and without apps re-installed), that’s the strongest proof you can have that says hardware is to blame. To perform a factory reset, follow these steps:

              • Create a backup of your important files and contacts.
              • Turn off the Galaxy Note 4 completely.
              • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
              • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
              • When the Android System Recovery shows on the screen, release the Vol Up key.
              • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
              • Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
              • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
              • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

              Replace the battery. There’s a chance that your Note 4’s battery may have simply reaches its end of life. If all software troubleshooting steps have been exhausted, don’t forget to try another battery.

              Get a phone replacement. Finally, if all else fails, contact the relevant party so the phone can be repaired or replaced.

              Problem #6: Galaxy Note 4 internet connection keeps dropping when switching from LTE to Wifi and vice versa

              Hi. I’ve heard that you help users to determine and fix their tech problem. First i would like to thank you for that.

              Secondly, I’ve been using my Samsung Note 4 since 27 October. I’ve noticed a really serious problem (at least for me). The problem is that the wifi and LTE connections sometimes crushed. They can go off without my permission, specifically when i go out of my home (where i have a wifi ) or when leave the wifi area. Usually i make the wifi and LTE on .. so that my phone directly connect to LTE in case there’s no wifi.

              Sometimes the crush happens when my phone try to change the connection from wifi to LTE.

              Other times, I’m outside my home working in my LTE network and the connection suddenly shut itself off ( it’s exactly like i shut the connection icons off). The network of my provider is quite good. Usually when that happens i check my friends phones to find out that it still working. I really hope that you help me with that. It spoiled my joy of this great phone 🙁

              Finally i would like to thank you again for your time .. and i hope you got the problem ..

              And pardon my English .. it’s not my main language 😀

              Lots of love from Saudi Arabia. — Abdulaziz

              Solution: Hi Abdulaziz. Like other Android issues, especially the ones mentioned in this post, your issue may be caused by software or hardware. This means that you must try all general software troubleshooting first (wiping the cache partition, booting in safe mode, factory reset) in order to determine if you need to replace the phone or not.

              If you enable Smart Switch, try to turn it off and observe the phone. Sometimes, this feature can malfunction so disabling it for good may help.

              Also, make sure that your phone’s software (operating system) is updated to minimize problems that may spring from a bad baseband version. Baseband is a firmware used by your phone’s modem and is separate from the operating system.

              Keep in mind that our blog does not provide hardware troubleshooting so we can’t help you in isolating hardware causes. If all software troubleshooting won’t help you at all, the best thing that you can do still is phone replacement.

              Problem #7: Galaxy Note 4 keeps getting pop-up saying phone is infected with virus

              Hello. I just bought my first Android phone. It is a Galaxy Note 4. Sometimes I will get an alert saying my phone could be infected with a virus. I think this usually happens when I’m on Facebook and click a certain link about a certain story. I do not click on any of the links suggesting how to remove it because I am assuming the links  probably have malware. I am thinking of returning this phone because I never had an issue like this with an iPhone. Currently the lookout app is enabled and says everything is OK. But having moved away from PCs to Macs because I hated all of the virus threats. I am tempted to go back to an iPhone for the same reason. I really don’t want to have to deal with any virus threats. What are your thoughts and suggestions? I would appreciate an answer ASAP as I only have a few days left to return this phone lol 🙂

              Thank you in advance! — Evans

              Solution: Hi Evans. Whether you’re a PC, Mac, iOS, or Android user, the basic principle in dealing with malware infection is the same — prevention. This is the best way to deal with malware. If you are careful in what apps you install, websites you visit, and files you download, you are significantly trimming down the chance of a malware infection. There are only a handful of high profile Android viruses that are currently detected and most of them have already been filtered out of Google Play Store environment so we think that your phone may actually been infected with adware. Adwares are usually installed discreetly by other apps, forcing the phone to show annoying ads and pop-ups. If your phone has been showing you all kinds of ads and pop-ups lately, you can be certain that one of your third party apps is to blame. To fix this issue, do the following:

              Factory reset the phone. This is the first step in making your phone clean from viruses and malware again. Refer to the steps above on how to do it.

              Install only official and mainstream apps. Once you’ve cleaned the phone, you then want to install safe apps. If you tend to install apps without checking whether or not their developers can be trusted, think again. The general rule in this case is, if you’re unsure, don’t install it. Try to stick to official apps only. For example, if you can’t stay away from online shopping apps, make sure that you only install official ones like that from eBay, Amazon, etc. Make sure to check the reviews of users in the Google Play Store installation page of each app so you’ll know if there are many known problems about it, or if it’s suspicious. Do the same for all games and other types of apps. The less popular the app is, the greater the chance a developer will resort to less legal means to monetize their products.

              Never install apps outside of Google Play Store. Some apps can be installed from other sources. While there are many good sources for third party apps out there, it’s also a fact that malicious hackers make their apps available for download from the same sources. Only install an app from a third party source if you are positive that it’s safe. Otherwise, it’s good to treat everything outside Google Play Store as possible sources of digital threats. To ensure that your phone will warn you if it detects that it’s trying to install from outside sources, do the following steps:

              • Open the Settings app.
              • Go to Lock screen and security.
              • Scroll down to Unknown sources.
              • Make sure that Unknown sources toggle is OFF.

               


              Engage with us

              If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

              If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

              Galaxy S5 unable to install Snapchat, other app issues

              Snapchat

              Here’s another post of #GalaxyS5 app-related problems for you today. For those who are new to our site, don’t forget to visit other similar posts we published in the past.

              In the meantime, these are the 7 particular topics we’re dealing in this article:

              1. Galaxy S5 unable to install Snapchat
              2. Multiple Galaxy S5 apps missing after installation
              3. Galaxy S5 apps keep freezing
              4. Galaxy S5 contacts deleted after an update
              5. How to get OTA update for AT&T Galaxy S5
              6. How to update AT&T Galaxy S5 to Lollipop
              7. Galaxy S5 date and time keeps changing

              If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


               

              Problem #1: Galaxy S5 unable to install Snapchat

              When I click on the SnapChat app it takes me to an Internet page and says this message:  “Supported Android Devices. Snapchat supports Android 4.1 and up. For the best experience, please update your Android device to the latest firmware and download the latest version of Snapchat?.

              Please note: Some Snapchatters on Samsung Galaxy devices running 5.0 Lollipop are experiencing issues on the latest version of Snapchat ?. If you are experiencing a similar issue please try updating your device and then logging into Snapchat.”

              I have no updates showing on my phone and I have uninstalled it and downloaded it again and I still can’t get in the app. — Cerys

              Solution: Hi Cerys. We’ve encountered this same exact issues in other Android forums so we know that this is not isolated to your device. The problem is actually coming from the app itself. We’ve been raising questions to Snapchat developer team about this but we never heard from them. Basically, the app is not compatible with some Android operating system versions like the one running on your device. This is a Samsung or Google issue but rather a problem that must be fixed by Snapchat team. We don’t recommend that you contact them as they don’t seem to care enough about this error at this time. We do hope that they can release a patch to eventually take care of the problem soon.

              Problem #2: Multiple Galaxy S5 apps missing after installation

              I have been using a third party app called Allvoi (VOIP app). For sometime it hangs while registering. So I decided to uninstall and then install it again. I tried doing the same. Now in Google Play Store, the app is shown as installed. But it does not appear anywhere (not in application manager also). I noticed same thing is happening with Talking Tom Cat, Yahoo Weather, CNN and WordWeb also. These apps are show as installed, but do not appear anywhere. It will be great help if you can let me know how to resolve the issue. — ParthaBorah

              Solution: Hi ParthaBorah. If there are more than 2 apps showing the same problematic behavior in your phone, the issue might be coming from a corrupted system cache or firmware. To fix that, you must first wipe the cache partition and do a follow up with factory reset if nothing changes. For reference, here are the steps on how to do them:

              How to wipe the cache partition of a Galaxy S5

              • Turn the phone off.
              • Press and hold the following buttons together: Power, Volume Up and Home.
              • Release the buttons once the Android system recovery menu appears.
              • Use the Volume buttons to navigate to Wipe Cache Partition option.
              • Press the Power button to confirm selection.
              • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

              How to perform a factory reset on a Galaxy S5

              • Power down the Galaxy S5.
              • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
              • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
              • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
              • Use the Power button to select Reboot system now.
              • When the S5 restarts it should be completely wiped and ready to set up again.

              Problem #3: Galaxy S5 apps keep freezing

              For several months now, my lock screen has been freezing when I try to unlock my phone. The screen comes on, but the phone doesn’t recognize that I’m trying to unlock it. I originally had the fingerprint scanner but it kept freezing,  so I switched to the pattern unlock (seems worse, honestly). It tends to happen at least a couple times a day and is really frustrating. I wiped the phone cache as well as the cache partition but it didn’t help. I tried switching to the Google Now Launcher (especially because I kept getting those stupid “touch wiz home has stopped working”)  error messages.  I was also having issues with the keyboard freezing, but  that seems to have mostly resolved since I switched to SwiftKey, but is sometimes still laggy when I first start typing. I have disabled almost all of the bloatware and don’t have any sketchy apps downloaded on my phone….I have more than enough extra memory and a high quality SD card. I switched to a larger capacity SD card to see if it would help, but it didn’t . — Sarah

              Solution: Hi Sarah. Slow performance issues can caused by corrupted cache or operating system. Since you have tried to delete the cache partition, we suggest you try to do a factory reset to see a difference.

              Keep in mind that poorly coded third party apps can also affect how other apps work. Once you have factory reset the phone, leave it at that state for at least 24 hours (without installing third party apps) so you can further narrow down the potential causes. You also want to remove the SD card to see if that’s causing the lag as well.

              Problem #4: Galaxy S5 contacts deleted after an update

              I upgraded to the new update as prompted to do so and my contact list has gone. I have taken out the battery and restarted the phone, held the home screen and volume and power button ‘wiping the cache’ whilst rebooting and nothing and have also tried ‘clearing cache’ and ‘clear data’ in my contacts storage but still nothing. Please help as I have NO contacts. I don’t want to restart factory settings as I will loose everything on my phone, is there no other way? Or can I not reinstall the old update? — Cheryl

              Solution: Hi Cheryl. If that update was provided by your wireless carrier, there’s no way you can downgrade the firmware unless you’re willing to root the phone prior to installing a custom ROM. Also, recovery of your contacts is out of the question unless you have them duplicated somewhere. Doing a factory reset will not bring the contacts back and will not accomplish anything other than probably clear out some minor bugs in the system.

              What you can do from now on is to ensure that all your important files like photos, videos, contacts, etc are backed up in another device to prevent losing them again. Flash drives like the one in your phone or SD card are still not 100% reliable and they can become corrupted anytime. Don’t take the risk of losing your files by not duplicating them. We seldom hear an issue like yours but they do happen so moving forward, make sure that all your digital valuables are kept safe.

              Problem #5: How to get OTA update for AT&T Galaxy S5

              I’m writing to share with you an additional, little-known solution I found today to the Galaxy S5 not upgrading to Lollipop. I’ve seen a lot of droid users asking about this issue  & wanted to share the solution that worked for me.

              I had been trying to upgrade since the release came out in October 2015, and every time I would receive an error message that either I did not have enough space or just simply ‘unable to install’. I went through numerous troubleshooting tips like clearing the cache, moving things to the SD card. None of it worked. I went to the AT&T Support Center just before Christmas and walked out after waiting in line over an hour. Every time I called support, no one was any help and some of them weren’t even aware of the issue!

              Well today I decided to try again. Called AT&T and by a great stroke of luck the support guy knew exactly what I was talking about. In fact, he had the same issue with his S5 and immediately told me what to do:

              It’s the sim card. If your sim card’s last digit is an 8, then it won’t let your phone update to lollipop. I didn’t ask him for specific details as to why, but he highly suggested I replace the sim card and try again. I immediately went to AT&T, got the sim card replaced, and viola! Perfect.

              Just wanted to share this tid bit. Thanks! — Angela

              Solution: Hi Angela. Thank you for sharing this tip. Carriers use limited server bandwidth or capacity when rolling out updates for their customers so they usually do them in batches. Scheduling schemes when updates are released vary by carriers as well and it’s good to know that a simple tip from your carrier’s technical group helped you. This scheme may change though at a later date so that other users (another batch) can avail of the updates. So we don’t see this as a permanent way to update an AT&T device because obviously not everyone can simply replace their SIM cards to something that ends with a digit “8”. We welcome this tip though. Thank you very much. We’re glad to have found an effective workaround to share to Android community. For AT&T users who can’t wait for their turn to update their device, do this.

              Problem #6: How to update AT&T Galaxy S5 to Lollipop

              I’m having a problem with my AT&T Samsung Galaxy S5. My operating system is quite old, and I wish to update it to 5.0 Lollipop. However, I live in Canada and use Speakout as my carrier. My phone on the other hand, is an AT&T Galaxy S5. From what I gathered on the Internet, AT&T won’t let you update unless you are on their network or at least in the US. Every time I go to the check for software update setting, it says “no update found” and “wait for 24 hours”. How can I bypass this issue? I would prefer not flashing the device, but I will if I have to. — Daniel

              Solution: Hi Daniel. Your Galaxy S5 runs an Android version that can only update itself when it detects an AT&T SIM card. Of course, you also need to be connected to their network to do that so getting an over-the-air update in Canada is impossible. Your only way to get Lollipop on that device is by manually flashing it.

              Problem #7: Galaxy S5 date and time keeps changing

              Every time I boot this phone (which I got new under two months ago), the settings change from the date and time and time zone being provided by network to not being so. Shortly after every restart, a message pops up that brings this to my attention (though I don’t recall the exact wording of that message). I know how to change those settings back easily enough, but it also doesn’t seem like I should have to. I guess I have to admit this isn’t the biggest deal in the world…but it is annoying. Ideas? — Sonny

              Solution: Hi Sonny. We’ve encountered an issue like this in other phone models before and there seems to be no pattern that we recognized as to what might be its true cause. As a workaround, try to avoid enabling “Automatic date and time” and “Automatic time zone” and manually setting date and time instead. You can also try to wipe the cache partition and do a factory reset to see if there’s a cache or firmware bug behind this annoying issue.

               


               

              Engage with us

              If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

              When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

              If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

              Galaxy Note 5 capacitive buttons not working, other issues

              Samsung’s flagship, the Galaxy Note 5, is a stable device but we continue to receive requests for assistance from some users.

              Note 5

              Here’s another collection of #GalaxyNote5 problems that we tackle today:

              1. Galaxy Note 5 capacitive buttons not working
              2. Galaxy Note 5 screen flickers when in low brightness level
              3. Galaxy Note 5 locked out and Google Android Device Manager password not working
              4. Galaxy Note 5 restarts on its own when Snapchat loads | Galaxy Note 5 overheating issue
              5. Sprint Galaxy Note 5 voicemail app not working

              If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

              When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


              Problem #1: Galaxy Note 5 capacitive buttons not working

              First off, I purchased my AT&T Note 5 (SM-XN920A 5.1.1) from a friend so no warrantee, exchange or replacement option. My capacitive touch keys are not working nor will they light up. They slowly went out until one day they just stopped completely. I have scoured the internet for answers to no avail and simply need to know if there’s anything else I can do or try and if not is it’s a hardware or software/firmware problem? What exactly do I need to repair?

              This seems to be a very common issue so there are a lot of helpful ideas. The top 2 fixes are power saving/ultra power saving settings and touch key light duration under display. I have already examined both these thoroughly. I have also tried tweaking other settings including one-handed operation etc.. For some people disabling Facebook Messenger worked and others by placing the phone in the fridge for a couple of minutes (due to overheating). I tried the Galaxy button lights app..did nothing but currently use app called “back button” in replacement of the back and recent keys. I have tried everything! If you told me to hold the phone above my head, hop on one foot while singing..I am desperate enough to do it. I ultimately wiped cache, tried safe mode and factory reset, still nothing. If it wasn’t for this being a common issue and reading the problem is a setting, firmware or update issue I would have already just concluded that it’s a hardware problem.

              If it helps at all, I do not have the S-Pen that came with the Note but used my Note 4 S-Pen n it works on the 2 buttons. Other than that, there isn’t even a flicker at startup.I am at the point of just tired of trying and angers me to think of all the wasted hours on this. Any advice would be appreciated. Thank you so so very much. — Natalie

              Solution: Hi Natalie. This issue happens from time to time in some Samsung devices but there appears to be no definitive pattern in order for Samsung or other third party technicians like us to pinpoint the exact cause. Your suspicion that the cause may not be hardware at all is founded since drivers (for specific components like the touchscreen or the capacitive buttons) can, technically, get corrupted. A driver is basically a computer program that controls a device or component like a touchscreen. However, we are yet to encounter and document a specific case that points to a bad driver as the culprit. Most of the time, fixing a software-caused issue is relatively easy since a factory reset can simply restore all necessary software settings to default. The fact that factory reset in your case did not resolve the issue is a confirmation that you don’t have a software problem at hand.

              The common reasons for touchscreen and capacitive button issues are usually due to hardware malfunction after a device has been dropped or exposed to elements (water, heat, cold temperature). If your Note 5 did not see water or was never dropped, some critical or related components may have simply stopped working properly for some reason. This means that your best shot at getting a resolution is by having the phone repaired. If Samsung repair is out of question, bring the phone to a third party repair shop. We don’t provide hardware diagnostics and troubleshooting in this blog so if you are intent on looking for a solution to this problem, try other online resources.

              Problem #2: Galaxy Note 5 screen flickers when in low brightness level

              Hello. I have a problem with my Galaxy Note 5. I bought this phone last December, and I have never had problems with it until a few days ago when the bottom half of the screen began flickering. It only does this when the screen is set to the lowest brightness. If I increase the brightness it seems to stops. However, it sometimes doesn’t flicker even when it is set to the lowest brightness, but the screen now has a very faint permanent line that divides the flickering bottom half from the mostly normal top half. I say “mostly normal” because recently I noticed that there’s a part that also flickers on the top half of the screen.

              I just woke up a few days ago and found it doing that. Over time I have dropped it more times than I can count but never did it give me any problems. And I’m sure I didn’t drop it in the last month or so. I don’t think it’s a hardware problem, though I can’t say for sure if it’s a software problem. I haven’t installed any new apps and I only updated the OS once. I tried factory reset and uninstalled many apps and disabled hardware overlays and none of that has worked. Is there something else I could try?

              Thank you. — Schneider

              Solution: Hi Schneider. This issue appears across several Samsung devices and does not look like isolated to any particular model, carrier, or firmware version. The cause of the problem may vary per case so there’s no known official resolution.

              The thing that interests us though is the fact that you mention of seeing a permanent line on the screen at this time. That might suggest that you have a bad LCD or touchscreen, which also results to flickering issue when you change the brightness level.

              The general rule in dealing with an Android issue is that, if the basic software troubleshooting won’t fix it, hardware is most likely to blame. Like what we tell Natalie above, if the things you did such as booting in safe mode, wiping the cache, and factory reset did not resolve your problem, you can safely assume that the screen is faulty. Make sure that you contact Samsung or the relevant party for a resolution.

               

              Related reading: Galaxy S7 screen flickers if brightness is set to low

               

              Problem #3: Galaxy Note 5 locked out and Google Android Device Manager password not working

              I went on vacation to Italy and after a couple of days my phone got accidentally locked (I had been using lock screen with keypad without problems). It asked for a recovery password, but the strange thing is that keypad disappeared and there is no place I could type in the password. Only a dark box with blinking cursor, but when touching it, it looks like touch screen is not working. However emergency call button and related keypad is instead working. I also noticed today that with long press I have options for paste and clipboard, but I’m still not able to use it. I reset password from Google>Android>Devicemanager, but still cannot type it in.

              There was an upgrade pushed ~2 months ago, and despite observing some new slowness, there was no instability. Another upgrade was still pending though, and I was not willing to take it, so I suspect something could be related to it.

              Is there any way to restore keypad to unlock the screen?

              Or is there any option to clear the password or unlock from android/devicemanager? I didn’t setup a Samsung account with findmymobile, which I understand would have given me other option to reset password.

              Trying to explore all alternatives before going the hard way with factory reset and losing all data.

              Also being able to access the file system for data backup would be useful before hard reset.

              Thanks in advance for your help! — Davide

              Solution: Hi Davide. If the temporary password you created under Android Device Manager did not work, you’re out of luck. You’re only way out now is to do a factory reset. Doing so will delete your files not saved in the cloud or in other device before the lock out. There’s no other known work around for this one unfortunately.

              For reference, these are the steps on how to factory reset your Note 5:

              • Turn off your Samsung Galaxy Note 5 completely.
              • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
              • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
              • Once the Android logo shows, release both the Volume Up and Home buttons.
              • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
              • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
              • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
              • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

              Problem #4: Galaxy Note 5 restarts on its own when Snapchat loads | Galaxy Note 5 overheating issue

              I go on SnapChat and click on someone, it shuts the phone down or restarts the phone with either a huge battery loss or complete battery loss. If i try Snapchat again, the problem persists until I plug it to the wall outlet to charge and then try Snapchat. Also, when this happen, my phone starts to overheat. My screen gets hot and the backside of the phone also gets really hot.

              I have restarted phone, factory reset, deleted app, reinstalled and upgraded software. Still happens everytime. Sometimes it doesn’t, but suddenly it might.

              If my battery is below 60% or around 30% ..it automatically shuts down if Snapchat is used.

              I feel it is a battery issue, but when I use the phone in general, the battery has a good life. Even playing PokemonGo, it lasts me long.

              The problem has been happening even before PokemonGo existed. So it’s not this app causing it.

              Also, secondary problem:

              My screen has a light yellow tint. But the tint doesn’t show on the taskbar on the top of the screen. It’s nice pure white where I can see the time, battery, service bars, but everything below that (the display pretty much) is slightly tinted. I’ve tried restarts and factory wipes ..even changing display settings. It still shows. Do help! Regards. — Fahim

              Solution: Hi Fahim. To check if the issues you have is due to software or a third party app like Snapchat, we suggest that you first boot the phone in safe mode. Booting your Note 5 in safe mode will prevent third party apps and services from running. If the issue won’t occur in this mode, start uninstalling apps until the issue is eliminated. Make sure to observe your phone while in safe mode for at least 48 hours to know the difference. Here’s how it’s done:

              • Turn off the phone completely.
              • Press and hold the Power key.
              • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
              • The phone will restart but keep the Volume Down button pressed.
              • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
              • You may now release the Volume Down button.

              Alternatively, you can do another round of factory reset and observe the phone for another 48 hours. Make sure that you don’t install anything during the observation.

              If the issues continue during the observation period after doing any of these procedures, call Samsung for repair or replacement.

              Problem #5: Sprint Galaxy Note 5 voicemail app not working

              My phone is a brand new Galaxy Note 5 and I have transferred old info onto it. Problem: Voicemail. I receive it and retrieve it, but not notification on the voicemail icon. When I am on the inbox of voicemail…it will not verify my account information. If I go to preferences on voicemail the manage subscription does not work. It stays a soft grey. I have cleared cache and data. Nothing.

              I have had Sprint reset so I can begin my voicemail again and still nothing. My husband has the same brand and provider and his version for voice mail is T.7.0.0.18 and works perfect mine is T.6.1.1.7. I cannot get my phone to do any manual updates under the voicemail app. Can you help? Thanks!

              Hope I was clear in explaining my problem. SPRINT cannot help…hope you can.  Thanks again! My number is area code 340 which is the United States Virgin Islands and so is my husband’s.  His phone has worked perfect the day he got it 2 years ago. Thanks again. — Marta

              Solution: Hi Marta. The only party that can help fix the issue is Sprint itself, especially if you’re using their own voicemail app. The only suggestions that we can provide are general software solutions like wiping the concerned app’s cache and data, wiping the phone system cache, or factory reset.

              Specific app issues like what you’re experiencing can be caused by poor coding, which means that the app itself is poorly built and may be having some compatibility issues with the current phone or operating system.

              If wiping the voicemail app’s cache and data did not work, try to wipe the cache partition. Here’s how it’s done:

              • Turn off your Samsung Galaxy Note 5 completely.
              • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
              • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
              • Once the Android logo shows, release both the Volume Up and Home buttons.
              • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
              • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
              • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
              • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

              If refreshing the system cache won’t help, the next logical step is to do a factory reset. If that won’t work still, call Sprint again and demand that they fix their service or app.

               


              Engage with us

              If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

              If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

              Galaxy Note 4 “Media Server failed. Camera needs to restart.” error, other issues

              With the current Note 7 debacle (regarding some batteries reportedly exploding), Samsung’s Galaxy Note series is taking hits from all over. We know for a fact though that the older, yet reliable #GalaxyNote4 has proven itself throughout the years. Millions of Note 4s are still being actively used all over the world at this time but being released over 2 years ago, many of them can be expected to start showing some signs of aging.

              note-4

              Below are some of the issues reported by some of our readers these past few days:

              1. Call volume low on Galaxy Note 4
              2. AT&T Galaxy Note 4 notification issue after Marshmallow update | Note 4 notifications stay in the status bar for 30 seconds before fading away
              3. Galaxy Note 4 stuck in Recovery mode
              4. Galaxy Note 4 won’t install system update
              5. Galaxy Note 4 “Media Server failed. Camera needs to restart.” error
              6. Galaxy Note 4 stuck in download mode

              If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

              When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


              Problem #1: Call volume low on Galaxy Note 4

              During phone calls and I have the phone to my ear, I can barely hear the person I’m talking to. It’s as if they’re about 20 feet or more away from their phones microphone. My speaker works with no problem with full volume. My bluetooth works with no problem. It’s just the speaker for my ear when I’m holding the phone to my ear. I have attempted a full rest of the phone using the Samsung Smart Switch desktop software using the Samsung USB cable that came with the phone. Everything went perfectly for the firmware install, but the audio problem still exists.. I’m hoping that there may be something that I can do as I’m a vet on social assistance and can’t afford to take my phone in for a repair with all the hospital visits I have to make for my son. I’ve tried researching via Google extensively and the best I’ve been able to find is the firmware or the some other software issue, but I never installed any apps after I reinstalled the firmware, to no avail. — Brad

              Solution: Hi Brad. If this issue only happens when calling a particular contact, you must tell that tell that he/she may have an issue with his/her network. However, if the problem happens during all calls, you should start troubleshooting beyond your level. That nothing happens a full/factory reset is a clear indicator that this is NOT a software glitch. Since you’re saying that the speaker works fine as well, the problem may be network-related, that is, your own cellular network. We recommend that you confirm this by recording a voice message and playing it via the speaker. If your recording works fine, contact your carrier to see if there’s something wrong with their voice service in the area.

              Problem #2: AT&T Galaxy Note 4 notification issue after Marshmallow update | Note 4 notifications stay in the status bar for 30 seconds before fading away

              Hi. I have a Samsung Note 4, AT&T, problem after Marshmallow update. After sending a text or ending a call, the alarm icon shows on the status bar for 30 seconds then goes away. No alarm is set. I have cleared the cache, booted in safe mode, no change. Also notice the same when ending a call. In addition I got a new Note 4 (old stock) and updated to 6.0.1 and didn’t have the issue. Immediately when I was adding a contact manually the issue showed up on that phone too. Ended up doing factory reset, used the phone for several days with no issue, avoiding manually adding or changing a contact, but when I synced my contacts with AT&T the issue started up again. Any help with this please? Thank you! — Tsmith

              Solution: Hi Tsmith. Thank you for sharing your own solution to this issue. We would have told you as well to narrow it down to an app but the solution would have still escaped us since we don’t know what specific app function to tinker with. Since the contacts app is not a third party app (we assume it came with the phone), booting the phone in safe mode won’t have helped in any way. The same is true of factory reset. Since the contacts app will simply be re-installed after a factory reset, the cause of the problem will never go away. Good job in finding the solution!

              For those having the same issue with their AT&T Note 4, here’s the solution as provided by Tsmith:

              Ok, just got it figured out… I have the Note 4, AT&T with 6.0.1 update, issue with alarm notification coming on for 30 seconds then going away after sending a text or ending a call or changing a contact (same on 2 phones). After some trial and error narrowed it down to the Contacts. Decided to turn on Auto Synchronize and the problem has gone away. It would appear Contacts is trying to sync regardless of the setting but with it turned off the alarm notification would come on for some reason. Maybe this will help someone else – thank you!

              Problem #3: Galaxy Note 4 stuck in Recovery mode

              My Galaxy Note 4 got an update, and now it is stuck in this continuous recovery booting mode. I took out the battery, the SD and SIM, drained the battery, tried to start it again, same recovery booting. So I tried to master reset using the buttons, won’t let me. I don’t know if this could be due to have my device set to lock when the SIM is taken out, or whatever. it  just happens when i set up with Samsung and I’d on my device. I have no idea what to do, other than first ask you for some help, then going to BestBuy to see if they can help or contact Samsung. I’m not sure which version of Android is on that phone, but had to choose one to send this. Any help or suggestions welcomed! Thank you ! — Meesha

              Solution: Hi Meesha. If the phone no longer boots normally, then the update process (however you do it) may have corrupted the bootloader. This means that your phone is most probably toast right now. Try to manually flash a stock ROM and see if that will work. Use Google to find a good guide online. If this won’t work, have the phone replaced.

              Problem #4: Galaxy Note 4 won’t install system update

              Dear. I recently purchase a Samsung Galaxy Note 4 SM-N910C from local market which is currently having 5.1.1 operating system. Yesterday when i factory reset my cell it was showing Marshmallow update which was about 1391 MB. After downloading the software twice, it asked to install it but when i try to install, my device reboot but software version remain same. When my cell turned on again it shows an error message “Failed to update software. Try again using smart switch on your PC or visit a Samsung customer service centre”. Please help to overcome this problem. Note: If possible then answer me with in a limited scope because i don’t want to update using Kies or Smart switch or anything else like that. even i also tried using Kies and Smart Switch and it shows me that my software is already updated.

              Also help me to check even if my device is rooted or not. Regards. — Waseem

              Solution: Hi Waseem. There’s a number of reasons why a system update won’t install (assuming you are trying to install over-the-air update from your carrier). These reasons can range from using custom recovery, software glitch, rooting/flashing procedure gone wrong, to hardware malfunction.

              Since you did not provide enough information to isolate the issue, try checking first if your phone runs a custom recovery. You can do that by booting to recovery mode. You’ll know if the phone uses custom recovery because it will say something like TWRP or CWM.  To boot in recovery mode, follow the steps below:

              • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
              • When the Samsung Galaxy Note 4 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
              • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
              • Wait until the recovery screen shows up

              If you’re running a custom recovery, then the phone must be rooted since root access is needed before you can install a custom recovery. Another way to check if your phone is rooted is by going under Settings>Device information>Status. If the Device Status line says “modified” and not “officially” then your Note 4 is rooted. Also, if Knox counter shows that it’s set to 0x1, then that’s another confirmation that your device has been granted root access.

              Make sure that you switch back to stock recovery first and unroot the device next before attempting another OTA update. If you don’t know how to install a stock recovery and unroot a device, use Google to look for instructions.

              Problem #5: Galaxy Note 4 “Media Server failed. Camera needs to restart.” error

              I have a Galaxy Note 4 and with the camera I get a warning message “Media Server failed. Camera needs to restart.” This is my work cell phone and I do my expenses with Concurs and need to use the camera. Here is what we tried with Rogers and RTT at work:

              • Shut down the phone and restart
              • removed the memory card and the battery
              • Restart
              • factory reset.

              None of those fixed my problem. I have a faulty Galaxy Note 4. I purchase this phone 05/04/2015 from Rogers and it will cost me $186.00 buyback plus the cost of a new phone. I really don’t think I should be penalized for getting a faulty phone. How can we fix my situation? — Louise

              Solution: Hi Louise. This error can sometimes be caused by a camera app bug but a simple restart should easily take care of it. That even a factory reset did not help is an indication though the problem must be hardware in nature. It can be some other components connected to the camera (motherboard issue) or the camera component/assembly itself. Unfortunately, the only way to fix a hardware issue is either repair or replacement. There’s no software magic that you can do on your end to fix it.

              Problem #6: Galaxy Note 4 stuck in download mode

              My phone has been lagging so much these past few days that I decided to factory reset it. When I did, this prompt showed on the top left:

              “Could not do normal boot. ddi: mmc_read failed ODIN MODE (HIGH SPEED) PRODUCT NAME: SM-N910A CURRENT BINARY: Samsung Official SYSTEM STATUS: Custom REACTIVATION LOCK: OFF KNOX WARRANTY VOID: 0x0 QUALCOMM SECUREBOOT: ENABLE (CSB) RP SWREV: S1, T2, R1, A2, P1 SECURE DOWNLOAD: ENABLE UDC START.

              Then in the middle is the Android Logo with the message : Downloading… Do not turn off target!!

              I’ve never rooted my rooted my phone or anything. I also owned a NOTE 2 in the past. I’ve factory reset that several times and I’ve never had an issue. — Francene

              Solution: Hi Francene. What happens when you factory reset your device? Does something change? Can you boot in safe mode? We don’t have the power to remotely check your device so we need as much information from users in order to identify the issue. As it stands, your problem description does not help at all. The only picture we’re getting is that your phone is stuck in download mode. We don’t know what you did differently prior to noticing the problem, or if the phone has suffered hardware damage from getting dropped or wet.

              Anyways, if you never rooted this phone (as this issue is usually a product of rooting or installation of custom recovery), we say it’s time that you find a way to have the phone replaced.

               


              Engage with us

              If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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              AT&T Sells 6.4 million smartphones in third quarter of 2012

              Leading wireless service provider AT&T reportedly sold 6.4 million units of smartphone in the third quarter and is on pace of breaking its projected sales by the end of the year, the company announced this week.

              AT&T’s mobility arm CEO Ralph De La Vega said the carrier is experiencing a solid year in business as it expected to sell 1 million more than the projected sales of 25 million smartphones in 2012.

              “What we’re seeing is tremendous response in the marketplace,” Vega said at an investor conference on Tuesday. “Excitement is at all time high. I feel very good about momentum going into December.”

              De La Vega is expecting sales to further skyrocket up in the succeeding weeks, especially on key dates during the Holiday season. The AT&T executive said it has already sufficient supply of iPhones and improved its inventory of Nokia Lumia 920 and LG Optimus G.

              The carrier is also anticipating its tablet sales to go up with its recent $100 promotions and mobie data share plan. Moreover, it has all three operating systems on their tablets: Microsoft’s Windows 8 and Windows RT, Kindle Fire HD, and Apple’s iPad.

              “I can’t fathom how many tablets will be under the Christmas tree,” said an optimistic De La Vega about AT&T potentially big sales of tablets this Holiday season.

              Aside from its mobile arm, De la Vega also tackled growth in other business areas such home security and mobile payments. The carrier is set to release its home security and automation service in 2013. These products will be available at its stores and selected distribution outlets.

              AT&T home security business values roughly $18 million with operating margings of 35 to 40 percent range. De la Vega added that more profits are expected from this industry due to the company’s lower cost structure.

              “We like what we see,” he said. “But we’re still in the early stages of development.”