About Mishiel Ann Ates

Mish is a certified gadget lover, certified android user and a certified lover of all things electronic. Her spare time is usually spent reading E-books, surfing the net and watching Youtube videos. She has a knack of exploring new things, both earthly and electronically. Her favorite quote is that of Thomas Edison's - "Many of life's failures are people who did not realize how close they were to success when they gave up."

mish has written 32 articles so far, you can find them below.

Samsung Galaxy S6 Apps Crashing and Other Related Concerns

s6.2

#Appcrashes is very common with Android devices so it is no longer a shocking discovery when you realize that one or more of your apps has gone haywire. There are a lot of suggested troubleshooting that you can look up online and resolve most of these issues. In this article, I have collated some emails from #SamsungGalaxyS6 users who encountered crashing and freezing issues on most of their apps. You can check out their problems and read through the recommended solutions if you have a similar concern.

Here are some easy fix that you can try first. Most of these solutions have helped thousands of Android users so this should also benefit you.

  1. Clear the App Cache and App Data. Clearing the app data is not always recommended as this will restart any progress you have made on an application. This is often considered as a last resort especially if the issue lies on one app only. On the contrary, clearing the app cache is always recommended to obliterate any issues related to this. How to do it? You need to go to Settings>Applications>Application Manager>All Column and open each installed application and tap on the Clear Cache or Clear App Data button then restart the device for the changes to take effect.
  2. Wipe the Cache Partition. Perform this solution if you are having troubles with multiple apps as this can delete temporary system files. This will not, however, delete any of your personal files. To start, turn off your phone. Turn it back on by pressing the Power + Volume + Home buttons at the same time. Once you feel the Samsung Galaxy S6 vibrates once, release the Power button but keep on pressing the other two keys until a menu appears on the screen. Look for Wipe Cache Partition on the list using the Volume Down key and select it using the Power Once done, select Reboot System Now to restart your phone normally.
  3. Restore to Factory Settings. This step is also placed as the last resort as this will wipe out all personal data from your phone. Be sure to make a backup copy prior so you can recover all your files after the process. This is the ultimate solution so it is expected that all firmware and app related issues would be fixed by this process. To reset your phone, go to Settings and look for the Backup and Reset Open it up and search for Factory Data Reset. Confirm action and tap Reset Device. Your phone is now back to factory default.

If you happen to own a Samsung Galaxy S6 or any other Android device for that matter, then feel free to reach us using this form or you can also send us an email at [email protected]. Be sure to religiously fill out the form as this will help us gauge the issue your getting and provide an accurate solution as well. We will do our best to respond to every email we receive. 

Problem # 1: Samsung Galaxy S6 app crashes after installing Mobile Iron

 I’m not exactly sure how to describe my problem. I have a Galaxy S6 that I bought about 2 weeks ago.  I have loaded a few apps on it but no apps that I have never loaded on any of my other Android phones in which my last one was an LG G2. The phone is running Android 5.1.1. The issue is that the phone will randomly go into some sort of cycle mode where it is unusable for 30-60 seconds. The phone will sound if there is an incoming texts or phone calls but you cannot do anything.  All the icons or the app you’re in will disappear and it will switch between the background in the apps and the lock screen.  You cannot enter the code for the lock screen. I do have Mobile Iron installed as it is required to use the device for my job and receive emails. I mentioned Mobile Iron because it seems that these issues started after I set this up and I encrypted the phone. Thanks for responding to this issue, if you do. – Tom

Solution: Hi Tom. It’s good to know that you have somewhat identified the culprit as we can now tailor our solution to it. There have been reports of Galaxy S6 users getting issues with the Mobile Iron app which includes the problem you have described above. Have you checked with your company IT if someone else from work has issues with the app on Samsung Galaxy S6? You may as well check with them if they have any workarounds for it. Try uninstalling Mobile Iron to fully determine if the crashing episodes is indeed caused by this app or something else. To uninstall, go to Settings>Location & Security>Select device administrators on your phone. Uncheck Mobile Iron then go to Settings>Applications>Manage Applications>MobileIron and uninstall it. I highly recommend that you seek assistance from your company IT if you are not confident in performing the process. Updating your phone may also help. Check for any software updates and install it as most app issues can be resolved by such. You can reach out to us if you have further concerns.

Problem #2: Samsung Galaxy S6 apps keep crashing and “no recent apps used” keeps flashing off/on 

Hi Droidguy. Please, can you help me diagnose an issue with my phone? It has just started malfunctioning. It keeps flashing off and on with the message “no recent apps used”. Or if I’m in an app and is using it, the screen keeps minimizing itself. What could be the reason for this? It was working fine and just started malfunctioning for no apparent reason. Thanks. — FRANKIE

Solution: Hi Frankie. A corrupt app or firmware may be causing this. Have you tried to completely reboot your phone? A simple reboot can resolve such issues most of the time. By reboot I mean a full soft reset. That includes letting the phone rest for five minutes or more. It is also recommended that you clear the cache of every app installed on your device. This is to wipe out any corrupt data from those apps which can cause crashes most of the time. If you have unused apps, remove them. You can also wipe the cache partition of your device by following the steps detailed above. If none of these helps to resolve the issue, the last option is to restore your phone to factory default (please see steps above). This will erase everything from your device so a backup is highly recommended before going through the process. You need to follow the steps to the dot to avoid any damage on your phone. Hope this helps.

Problem # 3: Samsung Galaxy S6 “Recent Apps” Button keeps pressing on its own

I have had my S6 for about 2 months now and recently my “Recent Apps” Button has been somehow pressing itself. I can feel the vibration my phone makes when it is “pressed” which it does 3-4 times a second. The recent Apps I installed were Pre-Launch, ME, and Grand Chase M. I appreciate any help that can be given. — Vince

Solution: Hello Vince. Did this issue start to happen right after you installed those apps? If so, something may have went haywire during installation which affected your phone or they are just not compatible with your S6. Try installing a software update as this always includes patches that can make newly released apps compatible with your device. A soft reset is also recommended. Manually turn off your phone by holding the power button for ten seconds. Let it rest for five or more minutes and power it back on. This usually fixes such issues. If not, follow the steps at the top of the page and see if it makes any difference.

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ENGAGE WITH US

If you or someone you know encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S6 Music App Errors and Glitches

GalaxyS6Music

Good day dear readers! If you or someone you know is experiencing some issues playing music on your #SamsungGalaxyS6, this is the best place to step into. In the Android world, nothing is perfect. No matter how well you take care of your device, you can’t get rid of certain issues sprouting from time to time. This article specifically looks into certain problems that Android users face with the #musicapp may it be a stock or third party one. So what to do if you are faced with this dilemma? Here’s some tricks and tips on how to resolve it on your own. Read through on what other Android users have to say about it as well.

  1. The first thing that you need to do with music app issues is not to panic but to reboot your device. With this I mean a full blown power boot. Completely turn off your device and let it rest for five or more minutes before turning it back on.
  2. Attempt to clear the app cache as this can be a major culprit most of the time. You can do so by going to Settings>Application Manager and look for the music app on the list. Open it up and select Clear Cache to get rid of some unwanted files that may be causing this problem. Reboot your phone again and see if you can play music fine this time.
  3. Try using a different music app. You can find a great deal of third party apps in the Google Play Store.
  4. If everything fails, the last option is to perform a factory reset to get rid of certain malfunctions on the device. Make sure to back up your files before starting the process. To do this, you need to go to Settings>Backup and Reset Scroll down to the bottom and tap Factory Data Reset. Just follow the on screen instructions and confirm the reset then select Reset Device. Your phone is now back to factory default.

If you happen to own a Samsung Galaxy S6 or any other Android device for that matter, then feel free to reach us using this form or you can also send us an email at [email protected]. Be sure to religiously fill out the form as this will help us gauge the issue your getting and provide an accurate solution as well. We will do our best to respond to every email we receive. 

PROBLEM # 1: Samsung Galaxy S6 Music Syncing Issues

Hi. So I recently got my new Samsung Galaxy S6 and when I was listening to music I noticed there were gaps between songs like a minute or so. When I went to observe the problem, I saw that music is playing but the time in the music app gets to 1:56 and then stops, but music keeps playing. When the song finishes, the time continues and I have to wait until the time gets to the end and then the next song plays. I tried turning it off and then back on again and it worked, but if this occurs in the future, I don’t want to be forced to restart my phone every time it does. Thank you in advance. – Luka

Solution: Hello Luka. Does this randomly happen to any song? Did this happen the very first time you have attempted to play music on your device? Are you using the stock music player or a third party one? It appears that the audio and music display are not syncing with each other. A complete reboot is a good way to jumpstart the troubleshooting as it refreshes the software and stops running apps hence resolving firmware and app related issues most of the time. Since it did not help, the issue may lie on the app contents itself. Try clearing the music app’s cache by following the steps detailed above. It is also possible that this is a bug in the system. The only way to get rid of a bug is to run the system update and see if the manufacturers have created a fix. You can run the update by going to Settings>About Phone>Wireless Update and select Update Now.  You may also want to use another music app as it’s possible that your current one is corrupted. You can download a wide array of music applications from the Google Play Store. The aforementioned steps should resolve your issue.

PROBLEM # 2: Samsung Galaxy S6 “Unable to play music when audio or video is recording” Error When Playing Music

Hey man. I seem to be having a problem with the music on my Galaxy S6 at the moment. When I am playing music and a song ends, instead of going to the next song, it stops playing any music at all. My other problem happens while I am on certain apps just looking around and checking updates (ex. snapchat, messaging, etc.) and I try to play music from the scroll down bar. An error pops up saying “unable to play music when audio or video is recording” and keep in mind, this happens when I’m not recording any audio of sorts that I am aware of. So that’s pretty much it and if you could send me an email back that would be greatly appreciated! Thanks. — Ryan

Solution: Hi Ryan. Are you using the default music player or a third party music app? Clearing the music app’s cache should help resolve this. If this is a third party app, try uninstalling then reinstalling it as this appears to be some kind of bug to me. Better yet, install a different music app this time. You can browse through Google Play Store and select the music app that fits you. If this is affecting your stock music app and is firmware related, the best way to go is to reset your phone to factory settings. This will completely wipe out your phone so make sure to keep a backup copy of all your files.

PROBLEM # 3: Samsung Galaxy S6 Music Pauses When Disconnecting From Wi-Fi

Hello guys. I would like to know if you got any report on the following problem. Recently, when I’m listening to music from the music player (Samsung’s), I noticed a short glitch like a very short pause/play. Then I noticed it only happens every time I pass through Wi-Fi hot spots. So I realized the music paused for a millisecond only when the phone disconnected from the Wi-Fi and reconnected to the mobile data network (4g and 3g). I’ve already uninstalled third party apps that I recently installed and it didn’t work out. Have you guys been reported or have any tips on how to solve it? Thanks!  Anthoni

Solution: Hi Anthoni. Unfortunately, there have been no reports of this issue in the past and I am positive this has nothing to do with the third party apps you have installed. Is your Wi-Fi and mobile data turned on at the same time? Based on your findings, the best solution for this is to turn off your Wi-Fi while you are on mobile data and vice versa. If you are not using the net while playing music, turn off both of them. This is also one good way of isolating the issue further to see if it still occurs while offline. You may also want to reboot the device to refresh all the settings. So far, this is the best workaround. Let us know if you need further assistance.

 

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ENGAGE WITH US

If you or someone you know encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

 

 

 

 

Samsung Galaxy S6 Can’t Connect to PC and Other Related Concerns

S6.PC

Most of us have the urge to share pictures, videos, and other media files to our friends and loved ones. The easiest way to take shots and record videos is through our mobile device as it is portable and can be carried anywhere we go. Once we get home, we want to keep a copy for filtering or safekeeping purposes thus we turn to our PCs or laptops for help. When things go smoothly, we are happy. But such is not the case every time. We do encounter some troubles while going through the process and we tend to be lost and would not know what to do. That’s where we (TheDroidGuy) come in. We have compiled some issues that our avid readers sent in to get help with. We provided some solutions to these problems which may help you and them as well.

If your #SamsungGalaxyS6 is #notdetected by the computer, you may want to try these troubleshooting steps:

  1. Windows users – download the necessary USB drivers and Smart-Switch for the Samsung Galaxy S6. Mac and Linux users – no need to install any drivers or software. Your phone should be automatically detected.
  2. Using the original USB cable, attach the device to an available USB port preferably at the back of the PC.
  3. Your phone should notify you of some options to choose from. The Connected as media Device > Media device (MTP) option is for file/media transfers from phone to PC and vice versa. Choosing Connected as a media device > Camera (PTP) will allow you to shoot pictures using your phone.
  4. If successful, Samsung Galaxy S6 should appear under Computer/This PC for Windows users and Desktop/Finder for Mac OSX users.

 If you happen to own a Samsung Galaxy S6 or any other Android device for that matter, then feel free to reach us using this form or you can also send us an email at [email protected]. Be sure to religiously fill out the form as this will help us gauge the issue your getting and provide an accurate solution as well. We will do our best to respond to every email we receive. 

Problem #1: Samsung Galaxy S6 “MTP USB driver install fails” Error When Connected via USB on a Windows 7 PC

 Hi guys. I have a brand new Galaxy S6 which I cannot connect to my Windows 7 PC. Let me clarify, it connects as a modem under Devices and Printers. I receive a message that the “MTP USB driver install fails, and a “the path not specified” error message. I have tried everything in my amateur computer skills army, including Samsung Support Chat, my courrier’s tech support, and numerous other suggested fixes via Google searches. ALL have failed. Please help! — Ed

Related Problem: Hi there. I have recently purchased the Samsung Galaxy S6. Two weeks ago, I tried connecting it to my computer. The phone is connected but is not recognized by my computer. The device shows up under Devices and Printers rather than as a USB. I need to transfer my photos from my phone along with upload some music. This is getting frustrating. Please help. Thank you. — Sinthuja

Solution: Hi Ed and Sinthuja. Is replacing the USB cable part of the fix that was suggested to you? How about installing specific USB drivers that would help the computer detect your phone? Android needs pre-requisite drivers to be installed on the computer in order for it to be recognized. Samsung has released the necessary complete driver package which will ensure that every function will be laid out accurately. These drivers are needed in order for your computer to recognize your phone correctly. Samsung Galaxy S6 comes with 32GB of storage so it can accommodate a huge amount of data including some drivers and your own files. The USB drivers for Galaxy S6 are always bundled with Samsung KIES and MTP drivers. In order for this to work, you need to use the phone’s original USB cable. Download and install the Samsung USB Drivers (Step 1 above) before connecting the phone to the PC. Wait for the device to be recognized by the computer. Multiple drivers will be installed including the modem and MTP service. Once the install is complete, check under My Computer if there is a new media available. If there is, your device is now ready to transfer files to the computer. Hope this helps.

Problem #2: Windows 8 and 10 are Unable to Detect Samsung Galaxy S6

So frustrated with Samsung. I can’t view files on my S6 via PC. Windows 8 and 10 both make a noise when I plug in via USB, but no phone ever shows up in explorer. Installed and reinstalled the drivers from Samsung matching my Verizon S6. Phone is in Dev mode with USB debug on. Tried Kies, it told me to install Smart Switch. I went into Kies anyway and it told me my phone is not supported. Installed Smart Switch and it said this phone is not supported. Uninstalled both and finally installed AirDroid so I could get my files on to my computer. It is slow as a turtle over Wi-Fi, but at least I am not trapped. The only unique thing I can think of is that I have not got my SIM chip in, so is this a blocking feature by Verizon/Samsung? This is a HORRIBLE development for an Android phone and it makes me long for a walled garden like Apple, I mean why would I use Samsung/Android if they are going to treat me like Steve Jobs would? – Nathon

Solution: Hello Nathan. I understand how frustrating this can be especially with a new product. One thing I am sure of though is that the SIM card has nothing to do with the connection issue as all files should be saved on the internal storage. That’s where the computer is trying to connect and not on the SIM chip. Your network provider can’t block the connection of your phone to the computer. I am also positive that the USB cable used is working as the PC seems to detect the connection. What versions of Windows 8 and 10 are you running? The extended versions require a Media Feature Pack in order for other media to work or be detected on the pc. Try installing the Media Feature Pack for N and KN versions of Windows 8.1 and see if it resolves the issue. That is the only reason I can think of on why your phone is not detected. You may also want to try another third party syncing app like the SyncDroid if Kies doesn’t really work after installing the pack. Especially that AirDroid is not fast enough. It worked for me.

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ENGAGE WITH US

If you or someone you know encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy Tab S Problems, Errors, Glitches and Solutions [Part 6]

Hello dear readers! We warmly welcome you to the sixth edition of the Samsung Galaxy Tab S troubleshooting and solutions series. We got your concerns and heard you! We always strive to give you the best solution there is for every issue you’ve encountered with your device. Hope you find these helpful. Read on!

gts

As usual, you can send your concerns via [email protected] We may not be able to respond to every email we receive but rest assured we will read every single one of them so your effort won’t be wasted. And for those who prefer to reach us via social networks, feel free to post your problems on our Facebook wall or on our Google+ page.

Expect more articles for the Samsung Galaxy Tab S in the following weeks.

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The screen of Samsung Galaxy Tab S 10.5 doesn’t stay off even on sleep mode

 

Problem: Hi. I have a Tab S about 2-3 months old. These last few days whenever I put the tab in sleep mode, it keeps turning the screen back on to the lock screen. The screen does not stay off. I had a flip cover which had an automatic on and off feature. I removed the flip cover and switched off auto on or off from the Settings menu just to check but to no avail. Normally I would not have a problem with this because the screen is usually guarded by my cover but it consumes a lot of battery. I have the 10.5 inch Wi-Fi version.Akash

 

Troubleshooting: Hello Akash. Good job in isolating the issue by removing the flip cover. Did you press the power button when you attempted to put the tablet into sleep mode? There are a couple of things that may cause your tab to awaken on its own right after putting it to sleep. First, a Wi-Fi connection may have caused it. Every time your Wi-Fi loses connection, it automatically turns the screen ON even on sleep mode. Turn off the Wi-Fi function and see if it still does it. Second, this may be caused by an app you have installed in the device. Do you have any screen locking apps added? If so, remove those and make sure to uncheck all boxes for screen lock apps by going to Settings>Security>Device>Administrators. Restart the unit and check if it has been resolved. Third, make sure that the Screen Timeout feature is active and set to the desired time. You can choose between 15 seconds to 30 minutes. Try setting it to 15 seconds and see if the screen shuts and stays off. Lastly, this may have something to do with the tab’s firmware and therefore needs a reset. Let’s do a soft reset first as this can mostly resolve minor issues with the tablet. Do the soft reset by pressing the power button down for 15 seconds or until the screen shuts off. Wait for a minute or two then carefully power it back on. Try to put your tab into sleep mode and see if it still does it. If you still encounter the issue, a hard reset is required at this point. Make sure to back up all your files first. Follow the instructions on the link provided when doing the master reset. This should resolve the issue at hand. If not, bring it to a Samsung repair center for them to open the tab and replace whatever needs to be replaced inside. Don’t hesitate to reach out to us if you need further assistance.

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Samsung Galaxy Tab S does not turn on

 

Problem: Good Afternoon. I’m trying to troubleshoot the problems I’m having with my Samsung Galaxy Tablet. It has shut down completely. It won’t power on at all. I’ve bought a new charger thinking it may be the problem but it was not. It’s not old at all. I purchased it brand new last September 2014. Please help.Latrice

 

Troubleshooting: Hi Latrice. I am almost certain that this has something to do with the tab’s battery as a new charger did not help get its power back. Have you tried plugging it into a different wall outlet to make sure? Have you also tried holding the power button down for a minute and see if the tablet turns on? If you have attempted these steps but still got the issue, you may want to try resetting the battery’s connection to the motherboard. This will, however, void the device’s warranty. All you need to do is get a pry tool and use it to pry the back cover off the tablet. The process is quite tricky as you need to unclasp multiple locks before you can completely pull the cover off. Once you have opened the back, locate the battery connector at the bottom part of the motherboard. Use the pry tool to unplug the connector, wait for a minute or two, and then plug it back in. Make sure that it is firmly attached. After you have replaced the back cover, try to turn on the device. This should do the trick ninety-nine percent of the time. It would be your discretion though if you want to try this step or just send the tab right away to Samsung’s service center and take advantage of the manufacturer’s warranty.

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Home button is not responding on a Samsung Galaxy Tab S

 

Problem: I’ve been using my Tab S for a few months now. This morning though, neither the lock button nor the home button would respond. I did a reset using the home, lock and volume up keys which would reset the tablet. Since then the lock button works but the home button does not. Multiple resets have failed to cure the issue. I have also tried to move some files from the tablet as it was almost full. Firmware update says that I’m up to date. Any help on this would be greatly appreciated. Cheers.Matthew

 

Troubleshooting: Hello Matthew. You did great in trying to identify the real cause of the issue. A hard reset is an advance troubleshooting that should be done if all else fails. What other troubleshooting steps have you tried prior to doing the master reset? On a hind note, it still got the lock button working. By the way, is your tab in a case? Sometimes the case will put too much stress on the tablet which would prohibit the home and lock button to function normally. Try to remove the case and see if it resolved the issue. Another thing that we need to consider are the applications installed in your tablet as some applications would interfere with the device’s functionality. Reboot your tablet into Safe Mode and monitor closely how it behaves. If the issue is caused by a third party app, then the device should function normally in Safe Mode, otherwise, it can be caused by a pre-installed app or a defective firmware. Another likely cause is a defective home button pad. It may not be syncing with the motherboard anymore. Since performing a master reset did not help, bringing the device to a certified Samsung service center would be recommended at this point.

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Samsung Galaxy Tab S 8.4 randomly shuts off when the cover is attached 

 

Problem: I just bought an 8.4 Galaxy Tab S yesterday and I bought a leather cover for it. What I have noticed is that without the cover I have full screen access and it stays on. However, when I put the cover on, it just starts to have a mind of its own turning off and on when the whim is there, apparently. Is there anything I can do about this? I was thinking of changing the cover and giving that a try but thought I would talk to you first and see what your suggestions are. Regards. — Norman Greenwood

 

Troubleshooting: Hello Norman. Base on your problem statement, it seems that the tab works fine prior to putting the cover on it. There is really a high chance that the cover caused the device to go haywire. Did you make sure and check if the cover is properly seated? A bad cover placement can definitely cause any device to malfunction as it restricts its capacity to perform as needed. If the issue still persists, I would encourage replacing the cover as it may not be compatible with your tablet. Better yet, return the whole unit to the retailer and ask for a brand new replacement to make sure that you’ll get a perfectly working device this time.

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Incorrect date and time displayed on a Samsung Galaxy Tab S 10.5

 

Problem: I bought a Samsung 10.5 Tab S. I have set the clock numerous times and every time I go back and check the tab, the time is now wrong. It seems to apply to the date as well. Any ideas?Jim

 

Troubleshooting: Hi Jim. You have a pretty weird concern there. I presume you are setting the date and time from the default clock and not from a widget? Most cases are usually caused by a bad GPS connection or incorrect time provided by the network. If you have the GPS functionality turned on when this happened, it can be affecting the date and time by basing it on what data it can get. Try to turn off GPS, manually set the date and time to the right one, and then check if it happens still. Make sure that the Automatic Date and Time feature is turned off. This can also cause the time to reset to what it thinks is the right one. Another thing to try is a soft reset on the tablet in order to refresh all the settings. Press and hold the power button until the tab shuts off. Wait for a couple of minutes then turn the device back on. Check if the date and time has corrected itself. If it still did not resolve the issue, then a hard or master reset is already required. Follow the instructions carefully and remember to save a backup as this process will completely wipe the tablet off of any data. One of the forums I came across also suggested to install ClockSync from Google Play Store as this app will help fix time and date issues. However, this app only works on rooted devices which I would not recommend for you to do as rooting your device would void its warranty. The last option is to have the tablet repaired by a certified technician on one of Samsung’s service center. Hope this helps.

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Samsung Galaxy Tab S won’t hold a charge and battery is draining fast

 

Problem: Hi there. I found your forum when searching for answers as to what has gone wrong with my Galaxy Tab. It’s only less than 6 months old. I’m not sure if this is relevant, but the problems seem to have started after taking the tablet overseas. I noticed that even though we were on 110 power and needed no adapters to plug in (we were assured everything was US compatible in Singapore and Cambodia), our devices were getting very warm. The Galaxy seems to be the only one suffering from any consequences, however. Since returning, it won’t hold a charge or charge easily. A few days ago, I noticed it was dead even though I’d left it charging overnight. The factory charger is working, it will charge my HTC phone just fine. After reading a few different things on other forums, I plugged the tablet into my phone charger and it slowly took the trickle charge. I thought the problem was solved and then I noticed the battery seemed to be draining unusually quickly. I put the notebook into airplane mode, forced stop any running apps I wasn’t using and recharged. That seemed to work for a day but then last night, before going to bed, it was at 50% battery power again. I shut it off completely and plugged it into the charger. Charging icon came up so I figured I was good to go. I left it charging overnight but when I went to turn it on this morning, there’s NO power. I am currently trickle charging it on my PC. What gives? Writing to you from my 4-year old iPad 1 that still holds a charge better than my new Samsung! I need your help please and thank you in advance.Jeannine

 

Troubleshooting: Hello Jeannine. Your issue is pretty common on devices that have been plugged to a power outlet with a voltage higher or lower than what is required. Even though these power outlets can hold a charge, the slight difference can still affect the device’s charging capability. It’s good to know that you have tried isolating the issue by trying out the tablet’s charger to a different device. We can now narrow the cause down to either a defective battery or a defective firmware. Since the tab doesn’t turn on anymore, we won’t be able to perform a soft or hard reset to it. Thus, the best thing we can try right now is to reset the battery’s connection to the mother board. This usually resolves power issues on tablets. You would need a pry tool for this. Once you have secured one, use it to pry open the back cover of your tab. This requires a great deal of time and patience as the back cover is attached pretty securely to the tablet. Once you have taken the cover out, locate the battery connector at the bottom part of the device. Carefully detach the connector from the mother board using the pry tool. Wait for two to three minutes before reattaching it. Make sure that it is firmly connected to the board. Replace the back cover then turn the tablet on. You should be able to load it to the home screen. Charge the device if it requires charging. Make sure to use its own charger and don’t operate it while plugged in. The tablet should be back to its normal state, otherwise, bring it to Samsung’s service center and get it fixed.

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Samsung Galaxy Tab S randomly freezes on any screen

 

Problem: Hi. I need your valuable advice on my Tab S. I just bought it two weeks ago and it seems the problem started coming up just recently. Every time I open a program such as browsing the internet or reading an article or even going to the Settings menu, the tab suddenly hangs up. All the buttons are not responding including the power button so I have to leave it idle for 15-30 minutes and let it rest. I have tried rebooting in safe mode but to no avail. I’m frustrated with this Tab S. It’s brand new but a big disappointment. Could you help me on this issue? Thank you very much and appreciate your feedback. — Leslie

 

Troubleshooting: Hi Leslie. By rebooting the tab into Safe Mode, we are determining if a third party app is causing the freezing issue. Since you mentioned that it did not help at all, then we can get rid of such probability. This may be caused by other factors such as a full cache, multiple applications are running in the background which can slow down the tablet, a corrupted content or app, and or a faulty firmware. You may want to check all the installed apps and clear its cache, stop any running apps that you don’t currently use, and uninstall any apps that you don’t need anymore. We can’t determine which app is corrupted unless we open each one, but this can be a pesky task especially if you have a lot of applications saved in the tablet. Once you have scanned all the apps, turn off the tablet by pressing and holding the power button for ten seconds. Let it rest for two minutes then power it back on. Try to play around and check if it still hangs up on you. If it does, we may be looking at a bad firmware here. The most viable solution for this is a hard or master reset. This will erase all your personal files so it’s best to save a backup copy first prior to doing this. I am almost certain that your tab will get back to normal afterwards. Just make sure that the tab doesn’t overheat as this can also make the device go haywire and freeze. Let us know if you need further assistance.

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Jerkiness on the display of Samsung Galaxy Tab S 10.5

 

Problem: I have a new Galaxy Tab S 10.5. The display, as you no doubt know, is amazing.  Easily the best screen I’ve ever owned. The issue I’m having is with jerkiness in the video when things move. Specifically in apps when you scroll or move the image. Like Facebook, Google Earth, Red fin, any application where you drag to move or scroll. I’ve done app updates, rebooted the tab, and made sure I don’t have a lot of apps open at once. Nothing seems to make any difference and it was this way right out of the box. Note that video playback seems to be fine. Have you heard anything about this, or have any experience with it?  Any suggestions?  We will supposedly get the Android update this spring but I don’t know if that will make any difference. Thanks. — Ed

 

Troubleshooting: Hello Ed. I would definitely agree that the Tab S has one hell of a screen — among the best, if not the best, I’ve ever seen. Though most people know that this model has some performance hiccups on its own. The Tab S is known to have some stutter and lag when jumping from one app to another or when rapidly flipping through the home screen. Some users of this specific tab claim that they see some jittery screen transitions when swiping through the desktops shortly after the tablet has started up, especially when flicking through the apps, but the jerky effect subsided after the tab had some time to warm up. Almost everyone who’s using this tablet, especially the vigilant ones, have noticed a little stutter here and there. They say this has something to do with the processor which is having a hard time catching up with the Super AMOLED display. This is pretty minor and won’t probably bother most people that’s why Samsung has not released a fix for it. Rest assured though that you are not alone and this has been creating a little fuss online. Hopefully, this fuss would be enough to get Samsung to include a fix on the next firmware update.

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Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page.

Samsung Galaxy Tab 3 Problems, Errors, Glitches and Solutions [Part 7]

Good day dear readers! Welcome to part seven of the Samsung Galaxy Tab 3 troubleshooting series. We have compiled common issues that you may encounter with your own device and have been responding to emails from some readers as well. Below are some of the communications we have received regarding this device. We have answered these as best we can and are hoping these will greatly help you as well.
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As usual, you can send your concerns via [email protected] We may not be able to respond to every email we receive but rest assured we will read every single one of them so your effort won’t be wasted. And for those who prefer to reach us via social networks, feel free to post your problems on our Facebook wall or on our Google+ page.

There could be a lot of articles like this for the Galaxy Tab 3 in the following weeks.

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Tablet is stuck on the Samsung logo screen

 

Problem: Hi! My tablet has rebooted and is now stuck on the Samsung logo. How do I fix that?   — Louis Parmer

Troubleshooting: Hello Louis. What was the last thing you did on the tablet prior to this? Have you updated the software recently? Getting stuck on the Samsung logo screen is not unusual as there have been reported issues in the past similar to this especially after a software update.

You can first try a soft reset to your device. Doing this will help jumpstart the tablet and refresh its bios. You can perform the soft reset by holding the power button down for ten seconds or until the tab shuts down completely. Let it rest for a minute or two then power it back on.

If it fails, attempt a hard reset this time. This procedure will wipe out the tab’s data so it is a must that you back up all your files first before proceeding. To perform a hard reset, you need to press and hold the Volume Up and Power key at the same time. Let go of both keys once the Recovery Booting message appears on the top left corner of the screen. A list should come up next with wipe data/factory reset as one of the options. Scroll down to it using the Volume Down button then press the Power key to select it. Use the Volume Down key again to scroll to Yes –delete all user data, and then press the Power key. Wait for the wiping process to complete then choose reboot system now on the list. The device should restart completing the master reset process.

If it’s still stuck on the Samsung logo page, then we can try to refresh its battery’s connection to the motherboard as the battery can also cause this type of issue. Removing the battery of a tablet is a complicated process and will void its warranty. You need a pry tool to pry open the back cover. Carefully and slowly take the cover out to prevent any damage. Once it’s out, locate the battery connector at the bottom part of the tab. Detach the connector from the motherboard for a minute then firmly reattach it. Replace the back cover and turn the device on.

The last known fix for this issue is flashing the tab’s firmware by the use of Odin. This is the trusted flashing tool for all Android devices. First, make sure that your tab is booted into Download Mode by holding the Power and Volume Down keys at the same time until the Android logo appears on the screen. Use the Volume Up key to navigate and enter Download Mode. On your PC, download Odin3 and extract the Odinv3.07 file. Run it as an administrator and let it install. Plug your tablet to the computer using a Samsung USB cable or any universal USBs that can be installed with drivers. Access Odin3 and wait for the ‘Added’ message to pop up together with ‘COM port’ highlighted in yellow or blue. Once you have the page setup, flash the firmware. Just follow the steps on the page and wait for the tab to reboot. Keep in mind that this may root your device and will void its warranty as well.

If everything fails or you just want someone to do this pesky task, bring the device to a Samsung service center and they’ll take care of it for you.

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No internet connection on the Samsung Galaxy Tab 3

 

Problem: Hello Droid guy. I got a Samsung Galaxy Tab 3 a while ago and it really doesn’t do anything well.  If I go and check my Gmail with Wi-Fi either off or on, it keeps on saying that there’s no connection and the timer spins. I can watch movies from my house in San Diego but will not load on the tab if I’m traveling. Where to from here? Thanks. — Jon Carter

Troubleshooting: Hello Jon. Couple of things: Do you have the one with the 3G connection or the Wi-Fi only? Are you connected to a Wi-Fi network while away from home? Is it giving you a strong signal but still can’t access any websites? Are your movies downloaded or streamed online?

If you happen to have the Samsung Galaxy Tab 3 Wi-Fi only model, make sure that you are connected to a strong network when away from home. A low signal strength can cause slow internet speed or no internet connection at all. Even if the Wi-Fi itself is on but it’s not connected to a network, then it will not let you go online. Thus, in order to access your mails and movies online, you need to be connected to a Wi-Fi hotspot with a strong signal strength.

If you own the Samsung Galaxy Tab 3 Wi-Fi with 3G, and you want to use 3G to access the internet, make sure that you have the data connectivity on. You can check it from under Settings>Wireless and Network>Mobile networks. Use packet data and Data roaming should be checked. A 3G icon will appear on the top right hand corner of the screen if it has been successfully activated. The signal strength will depend on your location and its availability. If you will have trouble browsing online or streaming movies even with a good signal, contact your network provider for further assistance.

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Unable to chat on the tablet after a password change on Facebook

 

Problem: I changed my password on Facebook and now I can’t chat on my Samsung Galaxy Tab 3. Everything else works fine. Can you help me? Thanks! Michele

Troubleshooting: Hi Michele. Are you trying to chat from your tablet using the Facebook Messenger app? What specific error message does it give you if you attempt to chat to someone? Normally, if you change your password online, you need to sign out from the Facebook app and sign back in using the new password as it doesn’t automatically sync with the specific application on the tablet. So if you’re using the Facebook Messenger app and has not signed out from it since the password change, this is the right time to do it. Once you sign back in using the new password, it should let you chat to your friends again. If you have already done this and still can’t chat to anyone, it is recommended to uninstall and reinstall the said application as it may have been infected by a bug. If you are chatting from within the Facebook page on a web browser, contact the administrators of the page for further assistance.

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Buttons on the Samsung Galaxy Tab 3 stopped working

 

Problem: Hi. Any chance you can help me out as I can’t get an answer elsewhere. My Samsung Galaxy Tab 3 buttons are not working. I would be watching a movie, playing a game or listening to music and the white buttons down the bottom would stop working completely. They don’t even light up. Sometimes the power switch also stops working. I usually wait a few minutes and keep trying (whilst getting very angry) until it eventually decides to work again. Any idea how I can fix this or should I take it back to the shop and get it replaced? Thanks. — Donna

Troubleshooting: Hi Donna. It seems that your tablet keeps freezing up thus causing these function buttons to stop working as well. It can be caused by a full system cache, corrupted firmware and or a virus infected system.

You need to check the applications installed and make sure that it’s clear of any temporary system data. You can also remove the applications that you don’t use anymore. After you have cleared the unnecessary files, perform a soft reset to your tablet. Press and hold the power button for ten seconds or until it shuts down completely. Give it a minute then turn it back on. This should resolve minor issues with your tablet as it tends to refresh the bios. You can also perform a hard reset if the issue still persists. Please see post above about the Tablet is stuck on the Samsung logo screen for performing the hard reset. As what we always remind users, this process will wipe out everything from your tab’s memory so saving a backup of your files would be wise. If a hard reset doesn’t work, bring your tablet to the service center to be fixed or get a replacement for it. Better yet, bring it back to the retail store and see if they can still replace it.

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Screen of a Samsung Galaxy Tab 3 stays black even with activity

Problem: Hello there. I’m having an issue with my Samsung Galaxy Tab 3 7.0 for kids. The screen remains black and it does not indicate that it is charging while plugged in or show any type of powering up or on. I have done all different reset buttons (i.e. holding the volume up button and power button at the same time for 60 seconds and power button pushed and held down while touching the screen etc.) but nothing has happened or worked. Please help me if you can. This is my children’s tablet and they don’t understand why this has happened. Thank you.   – Sabrina

Troubleshooting: Hello Sabrina. You did an impeccable job performing a hard reset on your tablet. Hope you did not lose any files in the process though. A hard reset can resolve every Android issue most of the time. Aside from this, have you tried holding the power button down for ten seconds or until the screen shuts off? This can also help resolve black screen issues as it is likely that the tab just froze up. In addition, do you see the home and back button at the bottom of the screen light up when you try to turn the device on? If it does then that means that the tablet in general is working fine. It’s just the screen that has an issue. The LED may be defective and needs replacement. If you don’t see any buttons light up at all, the issue is likely with either the battery or the device’s motherboard. Have you tried charging it with a different charger to isolate the issue? If the charger is not the culprit, then we have to check its battery too. We need to reset its connection to the motherboard to refresh it. Please check the post on Tablet is stuck on the Samsung logo screen for the step by step process of resetting the tab’s battery. If it still doesn’t work, then the tablet completely crashed and the motherboard needs to be looked at. We suggest that you bring the device to a Samsung service center for a complete overhaul.

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Unable to access online banking sites from the tablet

 

Problem: Hi. I hope you can help with the problem that I’m having with connecting to the internet. I can access the internet okay but I am unable to access online banking via the internet. The tablet opens the website but it will not let me into my personal bank account. I have tried this with two different banks. I have also tried purchasing goods from another website and it does not let me ‘add to bag’. This has only happened recently. It’s been fine for the last two months I’ve had the tablet. I have accessed the bank accounts on my laptop so I know it’s not my personal accounts at fault. It seems it just doesn’t want me to access anything to do with finances whether that’s banking or purchasing from websites. Can you please help? Thanks in advance. – Michelle 

Troubleshooting: Hi Michelle. Great job in isolating the issue by accessing the same websites on your laptop. It seems that this problem originated from the browser that you’re using on the tablet. Are you getting an error message every time you attempt to open the sites? Are you opening these websites using the default browser or the Google Chrome? There is high chance that your browser is already full of browsing histories and or cache data which affected the said sites provided that you have not altered its settings. We recommend you clear the browsing history and temporary files from your browser if you have not done so yet. After you have removed these files, close the browser to refresh it then just open it back up. Another thing that we need to check is the pop-up permission in your browser. Make sure that Disable Pop-ups is NOT checked as most banking sites have pop-up windows for signing in to your account. You also need to open these type of sites in compatibility view especially if you’re using the default browser. All these options are found under the Settings menu in the browser.  If you still encounter issues, consider uninstalling the said browser then just reinstall it right away. This will get your browser settings back to default and to the last known good configuration. Let us know if you need further assistance.

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Touch screen is not working properly on the tablet

 

Problem: Hi. I hope you can help me. I have my tablet 2 yrs. now and just today my touch screen won’t work properly. The back button at the bottom right and the menu button at the bottom left won’t work at all. I can tap an icon on my screen to open it (e.g. Facebook) but I cannot type anything as no keyboard comes up and even when I tried to google the problem it won’t let me type anything in. When I press the power button to turn it off then try to tap the power off prompt, it doesn’t recognize that I am pressing the screen. Please help if you can. — Deyna

Troubleshooting: Hi Deyna. This issue can be a real pain in the neck as most activity in the tab requires usage of the touch screen. There can be multiple factors which can affect the screen’s responsiveness.

First is the screen protector or the tablet case. Make sure it doesn’t interfere with the touch screen. Try to remove it and see if the screen works fine without it. Just a reminder though that some screen protectors may not reapply properly. Second is a minor crash on the tab’s software. To eliminate this possibility, perform a soft reset to the tab. This restarts the device and doesn’t erase any content or files. Press and hold the power button until the device shuts off completely. Wait a moment then power it back on. Third is a bad touch screen. This requires replacement of the front panel of your tablet which includes the touch screen and digitizer. Lastly, it can be a bad logic board which, in this case, needs to be sent in to the service center for a replacement.

Make sure to follow the troubleshooting steps accordingly. Don’t hesitate to bring it to the service center if the issue persists. Hope this can help.

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Tablet freezes and comes up with an error “kernel panic upload mode”

 

Problem: I’ve encountered a series of problems occurring with my Samsung Galaxy Tab 3 for a long time now. Every now and then my tablet freezes and switches off but comes up as “kernel panic upload mode”, so I have to hold down the power button for it to come back on. Also, since about October (approx. 4 months ago), I haven’t been able to download or update anything on Google Play, which is really upsetting and disappointing, as it will come up saying “error 101”. I have tried using my drop box (which was already installed) to back up all my photos, just in case, but I don’t know if trying to wipe my tablet out will be a good idea. I have been on your website and I have tried going to Settings>Apps>Google Play Store and clearing the cache but it won’t let me. Neither will it let me clear the data. Thank you for your time and consideration. It is much appreciated as I am very worried. I hope you can help! – Niamh

Troubleshooting: Hello Niamh. Thank you for bringing this case to our attention. You are not the only one who has experienced this issue with the Samsung Galaxy Tab 3. If you scour the online pages, you will encounter a lot of people who are voicing out the same sentiments as you. It seems that this is a manufacturing fault and there has not been a concrete solution to it. Even Samsung has not provided an official fix for it. This error appears at random and can happen anytime and on any app that you are using.  Consider performing a hard reset as most users claim that this has resolved the issue. You don’t have to worry about losing any data as you have already created a backup on drop box. If that doesn’t help, we can attempt to fix it using Kies as this can usually fix Kernel issues. Once you have Kies downloaded, installed and running, connect your tablet to the computer. Once it is recognized, click on Tools on the top part of the Kies screen. Select Firmware Upgrade on the list and hit accept. Make sure to agree to the Terms of Use then click on the Update Firmware button. Wait for the update to finish then disconnect the tab from the computer and restart it. Scan your tab for any viruses too as some users who encountered this issue discovered a virus lurking in their system. The device worked fine after they have removed it.

If you still have the specific error after trying out the troubleshooting steps above, consider sending it back to Samsung’s service center as your tab is detecting a fatal error in its operating system. This can be a bug that the manufacturer is unaware of during production. They should take accountability and replace what is necessary.

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Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page.

 

Samsung Galaxy Tab S 8.4 Problems, Errors, Glitches and Solutions [Part 3]

 

 

 

Welcome dear readers! We bring you part three of the Samsung Galaxy Tab S 8.4 troubleshooting and solutions. Feel free to read through each post as you may also find solutions to issues you have encountered with your own device. We sincerely hope that we are able to address any of your concerns.

 
galaxytab8.4s

 

As usual, you can send your concerns via [email protected] We may not be able to respond to every email we receive but rest assured we will read every single one of them so your effort won’t be wasted. And for those who prefer to reach us via social networks, feel free to post your problems on our Facebook wall or on our Google+ page.

Expect more articles for the Samsung Galaxy Tab S 8.4 in the following weeks.

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Samsung Galaxy Tab S 8.4 is unable to maintain the Wi-Fi connection

 

Problem:  Why won’t either of my Samsung devices connect to my Belkin Wi-Fi? They will connect as a Guest but I can’t access other devices, including Chromecast, because they are considered to be on different networks even though everything is really going through the same router.  This is a brand new router. I purchased it a few weeks ago after having the same connection issue with my old D-link router for a few days prior.  For a couple of weeks after setting up the Belkin, my Tab S connected to the Wi-Fi just fine, then it suddenly started having the problem again.  The S3 would never connect to it except as a Guest.  I can see the home network and enter the password.  Once I hit connect, it says connected, but immediately changes to Saved and connects to the closest Open Wi-Fi available.  We have several other brand devices and they all connect to the network perfectly.  This is very frustrating!  I have searched and searched for an answer online and can’t find anything.  I have only had the tablet for a short while and paid a lot for it.  I’m seriously considering returning it if I don’t get this Wi-Fi issue resolved soon.  Please help! –Briana

 

Troubleshooting: Hi there Briana! I can definitely understand your frustration on this especially that you just got the tablet. Many Samsung users face difficulty when attempting to connect to a Wi-Fi network which should have been an easy process.

First we need to look at your tablet. If it can’t sustain the Wi-Fi connection, then the wireless adapter may not have run properly. Refresh the Wi-Fi adapter by switching off the wireless function. Once off, perform a soft reset to your tablet. Do this by pressing the power button down for ten seconds or until the screen turns off. Wait for a minute then power it back on. Switch the wireless functionality on and search for your home network. Attempt to connect. To ensure a stable connection, clean your browser with any persistent cache. If you are running Google Chrome, just open the browser then tap on the Settings menu at the upper right hand corner of the window. Select Clear Browsing History and empty its contents.

The second step is to manually set your router’s Wi-Fi settings. It has been known that a Samsung tablet has difficulty connecting to a wireless network because of incorrect DNS settings. The simplest way to reset your DNS set is by resetting your router. By doing so, the router will give out a fresh set of DNS values which could be compatible with your tablet’s wireless adapter. To do a reset on the router, you need to press the small reset button found at its back for ten seconds, release it then wait for a minute before trying out the connection. Once connected, you need to access the router’s GUI (Graphical User Interface) to determine if the settings went back to default. The GUI is the default IP address of your router. Open a browser from your tablet and enter the IP address on the address bar. On the GUI page, make sure that SSID is ON and the MAC ADDRESS FILTERING OFF. You may also want to manually assign the IP address, Subnet Mask, Gateway, and DNS servers. To do this, open the Wi-Fi page on your tablet under Settings then set the wireless settings to manual. You can get the IP address, Subnet Mask, Gateway, and DNS server values by searching it on Google. There are multitude of websites offering these for free. Just choose which one would work for you best.

Another thing to try is assigning the MAC address of your tablet to your router’s setting. The first thing to do is to obtain the MAC address of the tab. You can find it under Settings>About Device>Status. Now you have to access the router’s setting by opening up its GUI. Once in, go to the Wireless menu and select the Wireless MAC Filter tab. Add the tablet’s MAC address on the Wireless Client List and save the changes. See if you are connected wirelessly.

What type of Belkin router are you using? Most Samsung Galaxy Tab users experienced wireless connectivity issues when using a Wireless G router. The N standard is a newer version and can therefore support a LAN speed of up to 108 Mbps or twice that of a G standard. In other words, the Wireless N has a strong frequency signal and can therefore sustain high end connections from top-of-the-line devices. If you are currently using the Wireless G router, consider exchanging it with the N standard. Let us know if we are able to help resolve the issue.

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Can’t download anything in 4G LTE connection

 

Problem: Hello all! I recently switched to Android after almost a lifetime of using iPhones and iPads. I have a Tab S 8.4 4G T705. Quite often, my 4G will show uplink only (Up arrow on the top status bar), and couldn’t download anything. Anyone else experiencing this issue? I’m using the same SIM card as my iPhone which has no issues at all. –Nelson

 

Troubleshooting: Hello Nelson. What a powerful tablet you have there! Such device should not have issues connecting to the internet on 4G LTE unless the network it is attempting to connect to have issues of its own. Have you verified if other cellular tabs or phones that is connected to the same network can upload and download files with no issues? If other cellular devices are connecting flawlessly, then there is something wrong with your tablet.

On a side note, your Galaxy Tab always looks for the best network in range and will use that specific network to access the web. So, if the 4G LTE network is within reach, that network is utilized for internet access. Otherwise, the 3G network is used. You will know the type of network your tablet is connected to by the notification icon located in the status area, right next to the Signal Strength icon. Most of the time, if the notification only shows an UP arrow, then the network is prohibiting your connection. This usually happens if your subscription with them has expired (as accessing the digital cellular network isn’t free) or you have exceeded the maximum downloads allowed for your specific plan. If this is happening to all your current cellular devices, then we recommend you contact your network operator right away.

If the culprit is your tablet, try to refresh your 4G connection by turning it off then back on. Also check if you have a lot of system cache and pigments from your previous downloads stored in your tab’s memory. Delete everything, reboot the device, and then attempt the connection one more time. If it still fails to download anything, perform a soft reset to your tab. This will enable the tablet to refresh its software and jumpstart the hardware parts. Doing a soft reset is as simple as reciting the ABCs. Press and hold the power button for ten seconds then let the device rest for a minute. Turn it back on and before you attempt to connect, check the Mobile Networks configuration under Settings>Connections>More Networks>Mobile Networks. Once you click on it, a prompt should ask you which network service you are associated with. Click on your network name and make sure 4G is registered to that specific network. After that, check if Mobile Data is enabled. You can go to Settings > Connections > More Networks > Mobile Networks > Mobile Data to confirm it. Data Roaming should also be enabled. Make sure that you are in an area with a strong signal or reception. If you still have issues, remove and re-insert the SIM card and repeat the steps mentioned above.

Updating the device’s software to the latest version can also help fix certain issues or bugs encountered. In the case of an Android OS, the upgrading cycle is shorter compared to the other operating systems. Samsung provides the periodic and automatic system update which would give a prompt once it’s ready to be installed. You can also look for the latest update under Settings>About Device. It should advice you if the latest software update has already been installed or not.  If you still have troubles with the 4G connection, getting a replacement device would be wise at this point. Hope this helps!

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Battery is acting erratically on Samsung Galaxy Tab S 8.4

 

Problem: I read about the amazing battery life of the Samsung Galaxy Tab S 8.4, however, I am not able to hit two hours off a full charge. I have turned the Power Saving mode on, switched the Wi-Fi and Location Settings off, set the screen on basic color scheme at twenty percent, and turned the background processes off. I’m using mobile internet for browsing the Web (no videos) and for chatting via Viber or Facebook Messenger. What’s weirder is I often get large skips in battery drainage, as much as twenty percent. It sometimes does the same thing when charging wherein it’ll say eighty-three percent, then would instantly jump to full charge. If I turn the device off then on, it turns back on with varying percentages, by as much as forty percent, but within ten minutes will rapidly dwindle itself back down to the previously lowest percentage. I’ve tried this over and over while charging to get it to take as much juice as possible and get it to use as much as possible while it’s on but it doesn’t seem to make a difference. I’ve tried factory restores and Battery Doctor and recalibration apps. This thing is like two weeks old. What gives? Thanks in advance for everyone’s help. –Martin

 

Troubleshooting: Hello Martin. It is very comforting to know that you have attempted almost all troubleshooting necessary to make the tab’s battery perform at its best again. An enigmatic device like the Samsung Galaxy Tab S 8.4 indeed uses a battery that can equal its performance. A constantly fluctuating battery life is not a good sign.

Your tablet uses the Li-ion (4900 mAh capacity) battery. This type can last up to ten hours of continuous usage given that your tablet is on normal mode, all the processes are running and your Wi-Fi or mobile data is turned on. The life cycle may largely depend on usage, environment and frequency of use. However, two weeks is too short for its lifespan. Sometimes, the battery power goes erratic if it is not properly charged. Meaning, it could’ve been unplugged before it got full, it was charged to a lower/higher voltage wall outlet, the tablet was placed on unfavorable environmental conditions.

Since doing a factory or hard reset on your device did not resolve the issue, we can presume that the software side of the tablet is working perfectly. It is time to consider checking the hardware side of it. If you are an expert on these tablets, it should be very easy for you to pry open its back cover so that we can check on the battery’s connection to the motherboard. The terminal could’ve gotten loose in the process. Keep in mind though that this can void the warranty of your tablet so you may have to think it over first. Here’s how it works:

  • You’ll need a Phillips #00 screwdriver, a plastic pry tool, and a safety pin.
  • The Samsung Galaxy Tab S has two small screws at the lower portion near the charging input. Utilize the safety pin to remove the plastic tabs covering the screws, and then use the screw driver to loosen them.
  • Open the back cover of the tablet with the use of a plastic prying tool. Use mild pressure when prying the cover off.
  • Once the cover has been taken off, you should see the battery at first glance. At the bottom part of the battery, a small connector is hooked up to the motherboard. Carefully remove the connector using the plastic prying tool and then reinsert it firmly. Return the back cover to its proper place and make sure that you’ll hear satisfying clicks when pressing it down to the tablet.

After reseating the battery connector, discharge the battery to around 5%. Turn the tablet off then let it charge to 100% without using it.  This should resolve the issue and warrants a longer battery performance. If you don’t want to go through the hassle, you can bring it back to Samsung’s service center to get fixed or to request a replacement since you are still under the manufacturer’s warranty.

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App shortcuts are missing from the app drawer on Samsung Galaxy Tab S 8.4

 

Problem: I just got the Tab S 8.4. The app shortcuts no longer show up in the app drawer or in any of my screens. I looked for an app launcher under Settings > Applications but I couldn’t find anything. I had a few wonderful app shortcuts turn up in the Multi-window but I can’t move them to a screen by long pressing on the icon. Please help. –Rob

 

Troubleshooting: Hi Rob. This is indeed preventing you to quickly access your favorite apps. Normally, the app drawer will automatically display all the app shortcuts installed on your tablet unless it has been hidden or uninstalled. If you’re not seeing anything, then the screen could’ve froze especially that you can’t transfer any app on a different screen. Have you tried restarting the device? Pressing the power button down for ten seconds can resolve almost all issues a device encounters on its software. This is called a soft reset. If that won’t work, installing an app launcher may help as well. Browse the Google Play Store for these app launchers or check out this website for the most popular ones. If that still doesn’t help at all, the last thing we need to do is to reset your tab to its factory settings. This is called a hard reset. This should only be done if all the other possibilities have failed. Make sure to keep a backup of your files prior to starting the process. The first method is to go under Menu -> Settings -> Backup & reset -> Reset device -> Erase everything. Wait until the device resets and shuts off. The second method is by pressing the Volume Up + Home button + Power button at the same time. You should see a Recovery Mode screen after a few seconds. From this screen, select wipe data / factory reset using the Volume buttons to scroll and Power button to confirm the selected function. On the next screen, select Yes — delete all user data then reboot the tablet. This should resolve all software issues related to bugs or glitches. If the apps still doesn’t show up, bring your device to a Samsung service center near you to be fixed or replaced depending on the warranty. Please reach out to us if you have further questions regarding this post.

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Can’t find the Developer option after enabling it on Samsung Galaxy Tab S 8.4

 

Problem: Hi. I’m trying to enable USB debugging on my new tablet. I have clicked on the build info seven times and got the message “developer options are now enabled etc.”, but it doesn’t show up in the menu. I’ve searched everywhere. I went back to build info and clicked it and was told that developer mode is already enabled. I am running the most recent version which is 4.4.2 and it’s a brand new device. I have tried to restore it twice but still has the same problem. I would appreciate the help. –Mike B.

 

Troubleshooting: Hello there Mike. By restore do you mean resetting your device to factory defaults? Performing a factory or hard reset should be the last option therefore we can conclude that all the troubleshooting necessary to attempt and fix the issue have been tried. On Android 4.2 and higher versions, the USB Debugging option is hidden that’s why we need to tap the build info seven times for it to show up. Once the Developer option is enabled, you should see the USB debugging option under Settings>Developer Options>USB Debugging. You need to tick the checkbox beside USB Debugging for it to show up. Normally, the Developer option is located at the bottom of the Settings screen. This is the first time that a user has reported not seeing the Developer option after enabling it. The Google team has not announced anything about removing it completely from all Android devices either. However, they have conceded to the fact that this is an issue with the latest version of Android on this specific tablet which they have been unaware of at the early stage of releasing the 4.4.2 version. They promised though that the bug will be fixed on the next release update.

You can also check out this tutorial page on USB Debugging for reference.

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Switching user accounts on Samsung Galaxy Tab S 8.4

 

Problem: Hello everybody. I have a Galaxy Tab S 8.4 and because of the circumstances, I would like to change the owner of the device. To be more precise, there are two users and I would like to switch them so that the owner becomes a normal user and the normal user becomes the owner of the device. I know I could simply reset everything and just set everything up again but I don’t really feel like doing that. I may have skipped something in the Settings menu which I find hard to believe. I also found that the Users setting from the owner menu are somewhat limited. Could anybody help me with my problem to find an easy solution? Thanks. –Passi

 

Troubleshooting: Hi Passi. It would really be great indeed to just switch these users in one tap as it saves us the hassle of deleting and recreating a user profile. Unfortunately, this functionality is not available across all Android devices in the market today. The only thing you can do is change the owner name to the new owner and do the same with the normal user. You can add other personal information (phone number, email address, phonetic name, address, etc.) to that specific user if you opt for it. Changing the email address associated to an account will change the information you’ll see on that specific user. To edit an account, you can got to Settings>General>Users. Tap the user you want to change the information first and enter all the desired data. Hit Save once done for the changes to take effect. Do the same on the second user. We avoided the hassle of deleting and recreating a user account with this setup. Hopefully, the Google Team will come up with an update containing the Switch User button so that it would really be an effortless experience for Android users like us.

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Unable to download the WhatsApp app on Samsung Galaxy Tab S 8.4

 

Problem: Hi. I have a small problem on my Tab S 8.4. I want to download the WhatsApp app on my device but it keeps on saying that it’s not compatible with the device. Any solution from the experts? Thanks. –Tom

 

Troubleshooting: Hi Tom. Hope you did not miss any important messages while dealing with this issue. You are not alone though. A lot of WhatsApp users have a hard time installing it on their Android devices due to the version of the application being installed or compatibility with a certain device. One user recommended to download it from a third party mobile market, specifically the 1 Mobile market, however this poses a great risk to your tab as we don’t know where these apps came from and if they are safe to download and use. Luckily, we found a trusted website where you can download the WhatsApp application. This website will let you check the compatibility of your device first before allowing you to download it. Not only that, this also contains multiple ways to download the app in case the first one fails. Just follow the on-screen instructions and you’re good to go. Make sure to setup the app properly to avoid future issues with it.  Hope this helps!

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Homepage on Google Chrome keeps switching back to the Samsung rewards page

 

Problem: Every time I close Chrome (which was pre-installed), I make sure to close all the tabs first. However, every time I re-launch Chrome, the homepage is set to the Samsung Rewards page. Is this default with everyone? Is there a known fix? I would not be surprised if this is part of the Samsung OS. It’s annoying and is not even a helpful page. –Patrick

 

Troubleshooting: Hello Patrick. That is troublesome indeed. Quick question, does it open the same rewards page if you open Google Chrome from the app drawer? How about from the Chrome app page on Google Play Store? As far as we know, the default homepage for Google Chrome is a blank page. This could be a residue from the last website you’ve visited. Try to delete all the browsing history from this browser and restart the device. If the trick doesn’t work, you can manually set the homepage instead. Open Chrome and make sure that all tabs are closed including the rewards page. On the upper right hand side tap the menu to access Settings>Basics>Homepage. Once inside the Homepage screen, uncheck the default box and change the homepage to your choice.

Another way to set the homepage to whatever you prefer is by opening the website you want as your homepage. This should be the only open website in Chrome. Once in, access the Chrome menu by tapping on the dotted button at the top right hand side of the window. One of the option on the list is the Add to homescreen. Select it and close Chrome. Relaunch the browser and your homepage should now be changed to the preferred one. Hope we’re able to answer your concern.

 

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Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page.

Samsung Galaxy S6 Edge Plus Lock Screen Problems

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A lock screen issue is definitely not a newcomer when it comes to the technical problems that you will encounter with your #SamsungGalaxyS6EdgePlus. This post tackles the different concerns some users faced with their lock screens. If you have experienced the issue yourself, then continue reading and see if the solutions provided will resolve it. Once you’ve tried everything and nothing works, resetting your phone back to factory default will surely resolve it. Here’s how to do it:

  1. Go to Settings and look for the Backup and reset Open it up.
  2. Tap Factory Data Reset. The on-screen prompts will warn you of data loss (make sure to create a backup prior to doing this) and your phone will be returned to default settings.
  3. Confirm the action and tap Reset Device. Your phone has now been restored to factory settings.

If you happen to own a Samsung Galaxy S6 or any other Android device for that matter, then feel free to reach us using this form or you can also send us an email at [email protected]. Be sure to religiously fill out the form as this will help us gauge the issue your getting and provide an accurate solution as well. We will do our best to respond to every email we receive. 

Problem # 1:  Samsung Galaxy S6 Edge Plus takes time to unlock    

Hi. I’ve had my S6 Edge Plus for about 1-2 months now and really digging it. However, I seem to have an issue with the lock screen. About 1-6 times every day when I try to wake the screen up, the touch buttons light up but the screen itself needs 10-20 seconds before I can unlock the phone. Some of these times I noticed that “TouchWiz Home is not responding” message has appeared and wondered if that could be the problem. Any fix is appreciated. Thank you! – Michael Lindbak

Solution: Hi Michael. It seems like your phone’s processor is lagging. This could be due to multiple applications running in the background. Have you attempted to reboot your phone? Doing this will shut down non system related apps and will speed up your processor in return. Make sure to make your phone rest for around 5 minutes before turning it back on. If this won’t help, try to wipe the cache partition. This process will delete temporary system files which can be the cause of the lag. You can do this by rebooting into recovery mode. Turn off your phone first. Turn it back on by pressing Power + Volume Up + Home button. Once you feel the phone vibrates, release the Power button but keep pressing the other two buttons until a small menu appears on the screen. Look for the Wipe Cache Partition option and scroll down using the Volume Down key to highlight it and use the Power key to select it. Once done, select the Reboot System Now option and the phone will reboot back to its normal display. If this did not help still, consider resetting your phone back to factory default (check above on how to do it). It will surely resolve this issue.

Problem # 2: Samsung Galaxy S6 Edge Plus stays unlocked even with Auto lock ON

Hey guys. Hopefully this is me being a spaz other than an issue per se. I usually listen to music all day at work and have my hands free plugged in. If I make a call and hang up, the screen stays unlocked and ends up either calling people. I have also had issues where I hit pause then play and the same thing will happen. I have checked settings in terms of screen lock – set to lock at 15 seconds. I have also have a look around but nothing really jumps out at me. Hopefully this is a setting rather than an issue. Look forward to hearing from you. — Kyle Sinclair

Solution: Hello Kyle. Have you checked if your phone would automatically lock with the hands free unplugged? This is to determine if the issue is caused by the hands free or just a glitch on the phone’s settings. Try rebooting your phone as this can resolve minor glitches. You may also want to reset the lock screen settings so the phone will recognize the new setup. To do this, you can go to Settings > Lock Screen and Security. Tap Secure Lock Settings > Lock automatically then choose the timing one more time. You can set it to 15 seconds again if you want. Make sure that the Lock Instantly with Power Key option is turned on. You can press the power key to lock your screen if you are not using the phone anymore. If it’s really not working for you, then consider resetting your phone back to factory default. This will erase all the data saved on your phone so make sure to create a backup copy. This, however, will surely resolve any firmware issues that your device is experiencing. Let us know if you need further assistance.

Problem # 3: Galaxy S6 Edge Plus lock screen won’t come on when new notifications come in

Hello Droid guy. I have a new Galaxy S6 Edge Plus from Sprint and have trouble with some notifications. I noticed that when the phone is locked (black screen), the notifications like messages, email, and alerts won’t pop up on the screen. The sound and LED light will come on to alert me but the screen remains blank. I will have to press the home button to wake the screen up and see the notifications. I have checked everything under Settings and it is enabled for notifications and show contents. My friend has the same issue with her Sprint Galaxy S6 Edge Plus phone. However, my co-worker which has the S6 Edge Plus from ATT carrier doesn’t have this issue. All his notifications pop up on the black screen and stay on for 5 seconds and then the screen goes black (this is the way all my previous smartphone notifications worked). Do you think this is a carrier phone update issue?  I can’t find any solutions in any Sprint forums for this issue. Any thoughts or help will be appreciated. Thanks. — Hsing 

Solution: Hello Hsing. This is most likely a firmware glitch or a bug that can be resolved by downloading the latest update for your phone which is provided by your carrier. To download the update, go to Settings > About Phone > Software Update. If an update is not available, I suggest you contact Sprint support for further assistance. You may also want to reset your notification settings and reapply the changes as it may just need to be refreshed for it to work again. Please contact us if you have further concerns.

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ENGAGE WITH US

If you or someone you know encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S6 Edge issues sending/receiving messages with an iPhone

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This article rallies about certain issues that Android users may face when #sending and #accepting text messages from an #iPhone. Multitude of users have been complaining about lost and or blank individual / group messages especially with the new Samsung Galaxy S6 / S6 Edge. This issue is not new. Last 2011, Apple introduced a new messaging app which allows an iOS user to send messages for free. The iMessage. Since then, switchers have been complaining about lost messages after moving to a new smartphone from an iPhone. The main culprit in this ploy is the iMessage feature in Apple devices that would imprison text messages on its servers if not turned off. Before switching over to your new Android device, make sure to disable iMessage by following the steps below.

Previously, the only way to deactivate this feature is to phone Apple and get them to manually remove your mobile number. Now, you can try different ways to deactivate the iMessage feature. If you still have your iPhone, go to Settings then Messages. Look for iMessage then switch it off using the slider. If your iPhone is gone but you still have a Mac around, you can switch off iMessage by going to System Preferences then iCloud. Login to your account and check all the preferences and make sure that your phone number is not listed. You can access iCloud.com to check on the settings and make sure to include your iPad settings if you have one. If you no longer have any Apple devices at hand, follow this steps in getting your phone number deregistered.

Check out some of the messaging issues that Android users are facing.

If you happen to own a Samsung Galaxy S6 or any other Android device for that matter, then feel free to reach us using this form or you can also send us an email at [email protected]. Be sure to religiously fill out the form as this will help us gauge the issue your getting and provide an accurate solution as well. We will do our best to respond to every email we receive. 

Problem # 1: Samsung Galaxy S6 Edge is downloading group text messages individually

Hello. When my Galaxy S6 Edge receives text messages from an iPhone, it shows a download button in the messaging app. I have to press the download button to get the message. If I’m in a group text message, all of the messages come in separately and I have to download them individually. Please help!  — Tom Chillson

Solution: Hi Tom. Have you been using an iPhone prior to the Galaxy S6 Edge? It seems that your iMessage is still turned on that’s why your iPhone user friends are sending you messages through the iMessage servers. This setup only works on iPhones/IPads and other Apple products. There is nothing in Android that can communicate with iMessage in any way. Make sure to turn off iMessage especially if you’re using the same SIM card that was on your iPhone. Follow the steps above on how to disable this feature. You may also want to deregister all your Apple accounts if you are not using any of their products anymore as this feature works across all types of Apple devices. You can also inform your friends that you are already on the Android platform so that you can all compromise and use a messaging app that supports group texts across all platforms like GroupMe. Otherwise, you may consider getting a new SIM card so that you’ll get text messages through the regular SMS method. Hope this helps.

Problem # 2: Unable to receive group messages after switching from iPhone to Samsung Galaxy S6 Edge

Good morning. I recently switched from iPhone to Samsung and absolutely love it, however, when people with iPhones send me group messages, I don’t get them.  I do get individual messages from iPhone users if they send just to me but not when part of a group. Before I deactivated my iPhone, I did make sure I turned off iMessage on the phone as I was directed to do that, so I don’t think that is the issue.  I currently use Textra on my Edge for texts. Thanks for any advice.Rich

Solution: Hello Rich. Can you receive group text messages from other Android users? Here are some reasons why you can’t receive messages from a group conversation.

  1. The Use MMS for Group Chats in Textra has not been enabled. Try going to Settings and look for this feature and turn it on.
  2. Your carrier provider does not support group messages through MMS. Contact your provider and get their assistance in setting up group MMS.
  3. It’s possible that MMS is not working on your phone. Try sending a picture to someone and see if it goes through.
  4. The app that your friends use does not support group MMS. You may let them use a different app instead.

You may still follow the steps detailed above in turning off iMessage just to make sure. Let us know if you need further assistance.

Problem # 3: Samsung Galaxy S6 Edge sends Blank / Empty Bubble to iPhone

Hi! I have recently bought the S6 Edge and have had no problems with it but recently, I have been sending messages to my boyfriend and he just receives a blank message / empty bubble on his iPhone. His and my phones are fully updated and it isn’t all the time. It’s just random messages that I send during a conversation and then I try and resend them to him and they still don’t work. We send emoji’s on every text we send to each other and have no problems in viewing them. Please help! Thank you. –Sarah Percy

Solution: Hi Sarah! It’s good to know that you have no issues sending and receiving emoji’s to each other. The blank messages I presume are just plain texts? This has been classified as a bug tentatively from Apple’s or Android’s or your mobile carrier’s message servers. It has not been confirmed as to which side is at fault but multiple users have been affected especially with group messages. Since the cause has not been established, the solutions are just workarounds and not a permanent fix. At least, this helps get all your text messages through. The first workaround is to go to the default messaging app on your phone and open up Settings. Look for MMS Delivery Confirmation and turn it on. The only downside on this is you’ll be getting confirmations from every text message you send so this would be a little annoying. Another suggestion is to put a .com at the end of your message and this would surely go through. It’s a little weird adding this at the last part of your messages but you can live with it for the mean time. Hopefully someone will take the blame and release a permanent fix for it in the nearest future.

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ENGAGE WITH US

If you or someone you know encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

 

Samsung Galaxy Tab 3 7.0 Problems, Errors, Glitches and Solutions [Part 4]

We’ve come up with part four of the Samsung Galaxy Tab 3 7.0 troubleshooting niche. Rest assured we will continue to provide you with the best solutions available on certain issues encountered on this device. Read on and enjoy!

 

t1

 

As usual, you can send your concerns via [email protected] We may not be able to respond to every email we receive but rest assured I will read every single one of them so your effort won’t be wasted. And for those who prefer to reach us via social networks, feel free to post your problems on our Facebook wall or on our Google+ page.

There could be a lot of articles like this for the Galaxy Tab 3 7.0 in the following weeks.

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Unable to find the latest update for KitKat on Samsung Galaxy Tab 3 SM T210

Problem: Hi! I am using Samsung Galaxy Tab 3 SM T210. I know the latest update for KitKat was released months ago. The problem is my device does not show the current update from the Settings menu. Every time I check for updates, it keeps telling me that my system is up to date. I thought of doing it manually using Kies, but that way is too risky as I do not have much knowledge about Android. It may or may not brick my device. Kindly help me on this problem. Thanks! – Tayyab Aslam

Troubleshooting: Hello Tayyab. A major update like this should be readily available on your device if it has been released in your country. These software updates should be available in OTA or when extended means Over-the-Air. This means that if you are connected to the internet, your tab should automatically detect the update and will prompt you to download it. It will then let you choose if you want to Install Now or Install Later. Make sure that your tab has Automatic System Updates on. In your case, if there’s no prompt, the first thing that we need to look at is your software version. To check this, you can go to Settings then open up the About Device page. The software version for KitKat 4.4.2 is T217SVPUBNH4. If you see that version number on your device, then it means that you are already on the latest firmware form.

Take note that there are only two official ways in upgrading the device. That is through OTA and KIES. Since OTA is not helping you, don’t hesitate to try and install the update using KIES. Just follow this simple setup. Assuming you have stable internet connection, the first step is to download and install the Samsung KIES Utility on your PC. Once installed, run the utility program. Connect your tablet to the PC using a USB cable. The Samsung KIES Utility should automatically detect your device. On the home screen of the said utility, a button should be available for you to go through the latest firmware upgrade. Just follow the on-screen instructions and if it has been successfully installed, your tablet should automatically restart. Unplug the device once the reboot is complete. KitKat 4.4.2 should now be installed.

The tablet is not updated but OTA is not automatically downloading? Checking for updates under Settings>System Update>Update is not helping at all? Samsung KIES Utility can’t detect the latest firmware update? Fret no more! You can manually install the KitKat 4.4.2 update by following this intricately detailed step by step instructions. Odin v3.09 should be the main player of this manual update as this is where the contents of the update will be extracted and run. You should carefully go through the instructions as one wrong move can potentially harm your device. It is advisable to seek help from someone who is well versed with Android devices and its high end tweaks. Confirm the update once you have completed the process by going to Settings>About Device. More update links are available from this page which is specific to the country where the update can be applied.

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Screen went black after installing a software update

Problem: My tablet sent me a notification saying it needed a software update, so I clicked OK and it started to do its thing. I did not touch it while the update was happening. When it reached 100 percent, the screen went black. I waited a few minutes then tried to turn it on and nothing happened. I tried charging it but still nothing. I’m not really sure what to do now. Any advice?? – Randi

Troubleshooting: Hi Randi. It looks like your tablet attempted an OTA (Over-the-Air) firmware update for KitKat. Since this is a major update for all Android devices, a lot of changes have been applied to your gadget. Hence, it is inevitable that certain issues will be encountered before, during, or after the installation.

To further isolate the issue, have you noticed if the start-up sound still chimes if you turn the device on? If it does but the Samsung logo doesn’t come up, try doing a soft reset to your tablet. A soft reset can help your device get a fresh start. All you need to do is press and hold the power button down for 30 seconds or until your tablet turns off. Wait for a few seconds then turn it back on. This should normally do the trick.

If it still gives you a black screen, then your system has crashed and needs to be recovered. To enter Recovery Mode, you need to shut the device off first. Once done, you have to press and hold the Power, Volume Up, and Home buttons at the same time for 5 seconds or until you see it enters the Recovery Mode. On the options presented, look for Wipe Data Factory Reset, and select it by pressing the power button. Go back to the main page and reboot the system. Your tablet should boot up as normal afterwards.

Another trick that an avid Android fan recommended is to hold the soft button (HOME BUTTON or the BACK BUTTON, whichever works for you) at the front and the side power for 30 seconds. You should press these buttons at the same time. The device should restart automatically and should be working regularly once it boots back up.

Lastly, a trip to Samsung’s service center can also help you resolve this issue. Their technicians should be able to fix it or replace it.

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Unable to play a converted video on a Samsung Galaxy Tab 3 7.0

Problem: I have a Samsung Galaxy Tab 3 7.0 SM-T210R and a Samsung Galaxy S4. I am trying to convert the movies that I have on DVD to a format that I can watch on my Galaxy Tab 3. I have downloaded so many programs and tried to convert the video but then, every time I try to watch it on my Samsung Galaxy Tab 3, I will get the error “Cannot play video.” I have a 64GB micro SD card and I would like to store some of my favourite movies into it so that I can view it anytime I want. I have even tried the best players and I just can’t figure out the right settings and what program to use. It plays fine on my S4. Please help! Thank you very much in advance! — Melinda

Troubleshooting: Hi Melinda. It is very important to note the type of file format that your Samsung Galaxy Tab 3 supports in playing movies. You can convert your DVD to MP4 with codec, MPEG-4, H.264, AVI with codec, DivX and WMV. Any of these file types is playable on your tablet. There are indeed a lot of programs that you will find online which can rip and convert DVDs to a format compatible with your tablet. But how do we know the best program to use? A trusted online source stated 4 features:

  1. Ease of Use. The interface should be user friendly and does not require a programmer to explore the program.
  2. Quick to Convert. High speed equals less time ripping DVDs equals satisfaction guaranteed.
  3. High Quality. A very good video and audio output should be considered first and foremost as a fuzzy video and poor audio can be stressful and unpleasant to watch.
  4. Safe and Clean. The ripper should not contain any viruses, spywares and or malwares which can harm your device.

After an extensive search on the World Wide Web, the WinX DVD Ripper came out on top. It meets all the above requirements and can absolutely play movies on your Samsung Galaxy Tab. The link contains a full blown description of the program and its capacity. How to’s have been included as well so it would be easy for you to install and use. If you have not tried this one yet, then this is the perfect solution for you.

You also need to make sure that each video size is not over 4GB as this is the limitation for SD cards that has been formatted to FAT32. This is the usual format used by SD cards.

On an end note, if you prefer to sync/transfer the movies straight from the PC to your Samsung Galaxy Tab 3, use Samsung KIES instead. You can even choose the file location therefore your 64GB SD card will be utilized. The full description and tutorial can be found here. Hope this helps!

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Playing videos from an external SD card on Samsung Galaxy Tab 3

Problem: Can you play videos (AVI or MPEG4 format downloaded to a PC) directly from a micro SD card inserted into the SD card slot on a Samsung Galaxy Tab 3, or would the videos need to be transferred onto the internal memory? – Fae

Troubleshooting: Hey there Fae! Good question. In a perfect scenario, there’s basically no reason why the movies won’t play straight from an external SD card especially that AVI and MPEG4 files are supported by your tablet. Of course, we also need to ensure that your SD card has high enough read speed so that your device can access data easily from it.  There is no need to transfer the videos to the internal storage and is not even required.

What we recommend is to use the Samsung KIES in transferring your videos from a PC to your tablet. This ensures compatibility and will reduce issues when playing the files on your Samsung tablet. All you need is a Wi-Fi connection or a USB cable to start the transfer. You can even choose the file location before a transfer is made. You can find the full walk-through here.

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Tablet stops charging at 60 percent

Problem: My tablet won’t charge to more than 60 percent. I’ve tried rebooting the device but to no avail. I’ve also tried turning it off while charging. Also, it charges really slowly. The tablet is about 8 months old and rarely used. – Andrew

Troubleshooting: Hello Andrew. The issue that you have with your tablet rarely happens to this device. There is a big possibility that the battery is damaged. You may have allowed the battery to run down until it’s emptied. When did this start to happen? Have you noticed anything out of the ordinary happening to your tablet, such as; frequent reboots, blank screen or easy battery drain? These can contribute to poor battery performance. Have you tried a different charger? A defective charger can also affect the batteries charging time and conduct.

If you have tried all the things stated above, then the only thing left to try is to refresh the connection of the battery cable to the device. This involves prying open the back cover and can be tricky. Keep in mind as well that this may also void the warranty of your tablet. If you’re more interested in fixing the issue than keeping the warranty, follow the steps outlined below.

You need to get the back cover off the tablet using a plastic pry tool. If it is not available, a metal knife can be used as a substitute but you should be gentle as this can damage the device.  Once opened, the battery should be the first thing that you will see inside. Attached to the bottom part of the battery is the cable which is pinned to the device. Disconnect the battery cable while being careful of the circuit board. Reconnect the battery cable, make sure you’ll hear a click, and replace the back cover. Connect the device to its original charger. The screen should flicker when it detects the connection. Let the device charge for 5 minutes then turn it on. Make sure that your Wi-Fi is turned off then let the tablet sleep while charging. It is recommended that you leave the tablet charging for 6 hours or until fully charged. This should resolve the charging issue with your battery.

Tip: Don’t drain the battery as this can shorten its life span. Make sure you plug it into its charger when prompted to do so by the device or when it’s below 20 percent. It is even recommended with Samsung Galaxy Tab 3.0 to power it on while charging.

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 Camera on Facebook Messenger App freezes the tablet

Problem: The camera part in the Facebook Messenger App is not working. I can’t take a picture or video because every time I click it, the App freezes up. I’m using Galaxy Tab 3 7.0 – Mark 

Troubleshooting:  Hi Mark. Thanks for reporting this as this is considered to be an emerging issue with Android users. This has nothing to do with your tablet or its settings. This is a bug in the Facebook Messenger App that came with the recent update of the application. Rest assured this has been reported to the Facebook development team and they are working to get this fixed.

As a temporary workaround, we would recommend clearing the cache of the specified application. Too much cache stored in an application can cause it to freeze and malfunction. To delete the cache, go to Settings then select the General option. On the list is the Application Manager. Open it then tap on the Facebook Messenger icon. One of the buttons should say Clear Data. Press that button and allow the device to get rid of the trash. Reboot the tablet and launch the application again. If the freezing still happens, uninstalling the application would be good at this point. Completely remove the application from the tablet then just download it again from the Google Play Store. Re-installing an application is like giving it a fresh start and can resolve most freezing and in-app issues.

If the suggestions above failed to resolve the issue, what we can do is wait for the Facebook team to release a fix for this bug.

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 Wi-Fi slider on Samsung Galaxy Tab 3 7.0 won’t stay on

Problem: I have a Samsung Tab 3 7.0 SM-T310. The Wi-Fi slider won’t stay on. It goes back to off. I dragged it from the top downward and the Wi-Fi icon still shows gray. Every time I tap it to turn on, it turns a light green but after a few seconds it goes back to gray. I have checked the date on the tablet and it is correct. I changed the date and shut it down then started it back up but to no avail. – Sylvia 

Troubleshooting: Hi Sylvia. It was very wise of you to check if the time and date of your tablet is current. This is definitely one of the things that we have to check if we encounter Wi-Fi connection issues. There are a lot of things that can kindle this issue. This can be hardware related but most of the time, it has something to do with the software especially after an upgrade. Nonetheless, the situation with the Wi-Fi slider can also involve the firmware of the product. The good thing is, software issues can easily be fixed with some troubleshooting. Hardware issues on the other hand can be a little pain in the neck.

That being said, a soft reset would be helpful. It’s like doing a full power cycle to your device.  You can perform a soft reset by holding the power button down for five to ten seconds or until the screen shuts off. Leave it off for a few minutes then turn it back on. See if the Wi-Fi slider stays on this time.

If the Wi-Fi still won’t turn on, we may have to take a look at the hardware side of the tablet. A flex cable may have come undone or the Wi-Fi antenna may have come loose. In this case, we can try a few things but remember to be gentle as we don’t want to damage the device any further. Hold the tablet firmly with your hand and shake it slightly or carefully tap the back with your fingers. This is to make any loose cables or connections inside back to its proper place. You may have to do this a couple of times as it will take a few attempts to get the cable back to the right area. After it’s done, test the Wi-Fi again. If it works then we can conclude that it’s a hardware issue.

If it’s still not cooperating, we need to check the applications installed in the tablet as some of these apps can cause problems with the Wi-Fi. Think back to before this happened. Have you installed any application right before this issue started to happen? If you have, uninstall the said application and see if your Wi-Fi will function normally again. It’s still not staying on? Then a hard reset is needed at this point. Make sure to back up your personal information before doing a hard reset. Please see this page for a full tutorial on backing up your data and doing a hard reset. This will get your tab back to the way it was when it was first purchased. This should be considered as the last resort.

If none works, then it’s time to get your phone repaired by a certified Samsung technician if you are still within warranty. If the warranty has run out, you may consider taking the tablet apart to find and attempt to fix the problematic hardware which can be as simple as pressing a wire or cable back into place.

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Music files from the Google Play Music doesn’t play/save to the external SD card

Problem: I have a Galaxy Tab 3, running Android 4.1.2. I use the Google Play Music app for playing music. Right now, my music is stored in the Music folder in the device’s internal storage. But I would like to move it to the external SD card. I know how to move it. What I can’t figure out is how to tell the music player app where the music is stored. No matter where I put the files, the app always looks for them in the same Music folder. According to Google’s Help, I should be able to go to the app’s Settings screen, and under Downloading look for Storage Location. But I don’t have a Storage Location option in the Settings screen. I know the SD card is working OK, because I have used it for other types of files. I also know that I can use my file manager to click on a music file anywhere in the system, and that will launch the tune in the app. But I don’t want to have to do that each time I want to pick some music to play. Any help would be appreciated. –Mike

Troubleshooting: Hi Mike. Are you aware that not all Android devices supports external SD card memory? Google Play Music app doesn’t have the capability of storing music into your SD card if you’re running it on Android Jellybean, which is your firmware version. Try to update your firmware to Android 4.4 (KitKat) first and you should be able to save it directly to your external SD card. Once your device is running Android 4.4, you can save and play music from your SD card by opening the Google Play Music app. On the menu icon, go to Settings>Storage Location>External. The Storage Location option should be available in this platform.

However, if you want a faster way, consider rooting your device. There’s no need to perform a software update if you opt to root the tablet. Rooting will give you access to all programs and applications and will allow you to save files directly to your external SD card. There are no restrictions and you can now enjoy listening to music from the SD card. Keep in mind though that rooting will void the warranty of your tablet. It is up to you if you opt to do this or not.

Another way is to save your music offline instead of constantly streaming it. Google Play Music allows you to do this but only by the album, song or playlist. You can use your external SD card and all you need to do is follow these simple steps. Hope this works!

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Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page.

Samsung Galaxy Tab S Problems, Errors, Glitches and Solutions [Part 7]

Hello again dear readers! We welcome you to the seventh edition of our Samsung Galaxy Tab S troubleshooting series. We are aware that you have been looking for solutions to the issues that you have encountered with your own tablets. Rest assured that we will continue to provide you answers as best we know how. Continue reading and hope you get something from it.

Stab

As usual, you can send your concerns via [email protected] We may not be able to respond to every email we receive but rest assured we will read every single one of them so your effort won’t be wasted. And for those who prefer to reach us via social networks, feel free to post your problems on our Facebook wall or on our Google+ page.

Expect more articles for the Samsung Galaxy Tab S in the following weeks.

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Samsung Galaxy Tab S freezes randomly

 

Problem: Hi Droid guy. I am new to this forum as well as to the Samsung Galaxy Tab S. I am experiencing some problems with my tab which is also a 10.5 in titanium and bronze (which is what sold me in the first place, along with the bright contrast). Three days after I purchased it, the touch screen froze. It’s refusing to do anything for me. This was before I started putting free apps from the Google Play Store on it as well as music. Then last weekend, it froze up right in the middle of playing “heart wild” solitaire so I uninstalled all my Mahjong games and all my music by doing a complete factory reset. I called Samsung and spoke to a nice woman and there wasn’t much to do since I already did a factory reset. I couldn’t even turn off nor restart my tablet. I even tried holding the on/off button and volume buttons but to no avail. What can you tell me that may help me fix this problem? Appreciate it. – Oswald

 

Troubleshooting: Hello Oswald. A freezing issue is pretty unusual considering that you just purchased the tablet. It is good to know though that you have attempted to isolate and fix the issue on your own by removing the installed apps and performing a factory reset. This process is usually performed last as this is considered an ultimate fix because it will return your tablet to its factory state. Performing it failed to resolve the issue and even worsened the situation. We also can’t do much in regards to checking its firmware as the tablet doesn’t turn on anymore. The other option is to open the tablet and check its components. There is a huge probability that the issue is caused by a defective part on the tab’s mother board. Checking the tablet’s core requires tampering with the device therefore voiding its warranty. I don’t recommend you do this as your tab is good as brand new since you just had it for a week. I would strongly suggest you bring the entire package to the retail store where you purchased it from and have it exchanged. You’ll get your money’s worth by doing this and won’t need much effort from you as well. Better still, you can send it to Samsung’s service center and let them take care of it. They can fix it for you without voiding the warranty. Hope this helps.

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Apps are not showing on the app drawer of a Samsung Galaxy Tab S

 

Problem: Hi Droid Guys. I recently purchased a 10.5″ Galaxy Tab S. This is my second Samsung Tablet, my first being an older 8″ Note, which I continue to enjoy. Anyway, I’ve run into TWO issues with my new 10.5″ Tab S that I have not encountered before and can’t seem to resolve on my own, no matter what I try.

First issue:  I downloaded several apps and they do NOT appear on the home screen, they do NOT appear in the app drawer, NOR do they appear in the downloaded app section of the app drawer.  The only place I am able to view the apps is Settings/Applications/Application Manager. I can also view them through My Files/Categories/Downloaded Applications.  However, neither of the locations I can view them through allows me to move them to the home screen or app drawer with a long press, drag and drop or any other option, etc.  I confirmed in my Google Play settings that the display on home screen option is selected. I tried uninstalling and reinstalling the apps, I even get the brief message that flashes at the end of installation indicating a “shortcut” has been created or added.  However, when I look for the shortcut on the home screen or in the app drawer there is nothing there. Also, I’m certain the app drawer is not full – the tablet is brand new and I’ve only downloaded about ten apps – the first four all appeared on the home screen, everything subsequent has not.  The apps can be accessed/opened from one of the two locations mentioned above and seem to function properly.  So, how do I fix my non-displaying shortcut problem?

Second issue:  The new mail indicator associated with the email icon (for Hotmail) permanently indicates 1 new message.  It indicates one unread message regardless of how many unread messages there are – whether none or thirty, it always indicates one.  I confirmed all messages have been “read” or opened both on the tablet and on the PC but the indicator still displays “1”.  I tried uninstalling and reinstalling the email account but it still displays “1”.  So, how do I fix the indicator on the email icon? Thanks for any help and/or insight you can provide.  These aren’t catastrophic issues but they sure can be annoying, even a bit frustrating. –Sam

 

Troubleshooting: Hello Sam. Thank you for providing a very detailed description of your issues. You have a pretty messed up tablet there. It’s not common for a brand new tablet to experience these problems. These two mishaps you have with your tab can be caused by a malfunctioning firmware. Have you attempted to perform a soft reset? If not, try doing so by holding the power button down for ten seconds or until the tablet shuts off. This should refresh the firmware and usually resolves minor issues. With the missing apps in the app drawer though, you can also clear the data of your launcher by going to Settings/Applications/Application Manager and see if it fixes it. The logic behind this is if launcher data gets corrupted in the process, clearing it will prompt the launcher to look for apps and place their corresponding icons back where they belong. As to the issue with the email indicator, you can also clear its system cache by going to Settings/Applications/Application Manager and look for the email app on the list, select it then hit the clear cache button. Merely uninstalling and reinstalling the said application does not remove the cache from the tab’s memory. That is why you would still see the “1” on the app icon no matter how many times you uninstall it. If none of the above steps work, you can also perform a hard reset to your device. This will completely wipe your phone of any data thus it is noteworthy to save a backup prior to doing the steps. This returns your tab to its factory settings therefore it fixes almost all issues most of the time. If you don’t want to go through the hassle though, then getting your tab replaced or repaired is the best solution. You can use the manufacturer’s warranty that comes with it and Samsung will gladly make it work again for you.

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Samsung Galaxy Tab S won’t charge

 

Problem: My tablet is 1 month old. I plugged it to its charger and left it to charge with 15% battery remaining. After a few hours, I tried to turn it on but nothing happened. It’s still dead! I already pushed all buttons in every possible combination but nothing happened. Very disappointed. Please help! –Sensei Eduardo Ruiz

 

Troubleshooting: Hello Eduardo. Did you make certain that it’s indeed charging before leaving? It is possible that the tablet did not charge at all due to a loose connection to its charger. Have you attempted to charge it again? You may also want to try a different power outlet while you’re at it. Furthermore, you may want to connect a different tablet to your tab’s charger and check if it charges. This is to better isolate the issue. If it does gives out power, then that means that the charger is working fine. Another reason why the tablet does not turn on at all is its battery may have been defective. We can open up the back of your tab and reseat the battery connector from the motherboard however, this will likely void its warranty. It would be your discretion if you want to attempt this or just send the tablet to Samsung’s service center and take advantage of the manufacturer’s warranty. In order to reseat the wire connecting the battery to the motherboard, we need a pry tool to open the back cover up. Once you have the pry tool handy, you need to carefully slide it between the gaps and slowly pull the back cover out. Once it’s removed, locate the connector at the bottom left part, and then use the pry tool to carefully lift it from its panel. Leave it disconnected for a couple of minutes then put it back in place. Make sure that it is properly connected before replacing the back cover. This should help jumpstart the battery and make the tablet turn on again. Let us know if you need further assistance.

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Samsung Galaxy Tab S responds to the S-pen sensor but doesn’t respond to touch

 

Problem: Good day. I have a Galaxy Tab that my cat jumped on. Now it is stuck in a mode where it doesn’t work without the pen. Please help me, I don’t know what to do. How do I get it to work with the touch of my finger again? Look forward to your feedback. – Cindy

 

Troubleshooting: Hi Cindy. You’ve got quite a dilemma there, though we can’t blame your cat for it. I presume the tablet was turned on when your cat jumped on top of it? Have you rebooted the tablet after the incident? Two things can happen: the connector for the touch input got damaged or it is caused by a broken digitizer. A digitizer is what enables the touch screen input in your tablet. If it is a damaged connector, then the motherboard will have to be replaced. If it’s a digitizer failure, then you may need to buy a replacement. Replacing the digitizer on your own can be a bit tricky and involves a lengthy process. Check out this video on how to properly replace it. If your tab is still under the manufacturer’s warranty, it is recommended to just send it to Samsung’s service center and let them fix it for you. Otherwise, you may attempt to follow the tutorial video on the link provided. Lastly, it could just be a simple process of disabling the S pen output in order for the touch output to be detected. Try checking it under Settings and see if it resolves the issue.

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Tablet is stuck on Kid’s Mode

 

Problem: Help! Our tablet is stuck on child games. I tried switching it off and turning it back on but nothing’s working. Looking forward to your response.  – Mary

 

Troubleshooting: Hello Mary. I presume you owned the Samsung Galaxy Tab S with Kids mode? I need more details from you in order to isolate the issue further. Is your tablet stuck on Kid’s mode and is not allowing you to go back to normal mode or are you playing a child game on the tab and that specific game does not close? If it’s a game you have downloaded from the Play Store, a simple reboot can definitely close it out as the system is also shutting down thus closing any open apps. If you are stuck on Kid’s mode and it doesn’t accept your password, wiping the system cache may not work for you. You would need to reboot the tablet into Safe Mode in order to remove Kid’s mode. Here’s how:

 

  • Turn Off the tablet then turn it on normally again.
  • Hold the Volume Down button while the tab is booting.
  • Once you reach the display screen, select the “TouchWiz Home” icon in order for the app drawer to open.
  • Look for the Kid’s Mode icon, touch and hold it, then drag it to the trash bin to be uninstalled.
  • Reboot your tab afterwards to exit Safe Mode.

 

If it still doesn’t resolve the issue, you may want to consider performing a hard reset to the tablet. This will wipe all data and settings from the tab thus returning it to its factory state.

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Samsung Galaxy Tab S battery concerns

 

Problem: Hi. I just bought a Samsung Galaxy Tab S and had a few questions and concerns about the battery. First question. One morning, I put my tab to charge with a 10% battery life at about 6:30 AM and I got a 100% at around 11am. Is my battery charging too slow or is it on point? Second question. How fast are the percentages supposed to go down at? Third question. I bought one of those Gum Drop cases online, which is mainly all rubber, to protect my tab even though it is not the same experience. Will the case suffocate the battery and make it hotter inside while using it and charging it?  Because if it does then that means that it will affect the way it discharges right?  Well I think that’s it for now.  I really hope you can give me the correct and proper answer.  Thank you. – Egal

 

Troubleshooting: Hi Egal. Thank you for sending your queries to us. A malfunctioning device can indeed hinder one’s experience in using it to its full capacity. To answer your first question, Samsung created this tablet in such a way that the hardware, the software, the features, and the whole package mesh pretty well. Thus, given the high specifications this tablet has, a three to four hour battery charge per day is just right especially if you’ve been using the tab hard all day long. There is a lot of bright colors and beautiful screen here so expect that it takes a lot of juice to run it. Your second question relates to the first one. This tab’s battery life is just fair. If you’ve got the 10.5-inch model, it should last about a full day with continued use. The 8.4-inch model however, has a shorter battery life and may need to hit the charger earlier than the other model. If you are playing games, browsing online, and or watching a video, the battery percentage drops pretty quickly. If you are using it mostly to read eBooks or leaving it on standby most of the time, then the battery percentage should stay as is or may go down slowly. Regarding the third question, some rubber casings can cause overheating especially if it is not intended for your device. We should consider the cover’s compatibility to the device in order to achieve the protection that the tablet needs or else it will cause the device to break. This being said, it is absolutely recommended to use the original cover or purchase a replacement similar to the first one. If the battery overheats, the tab overheats in response and may affect either the battery or the parts inside the tab. Rubber is a good conductor of heat thus it is possible that it would contribute to an overheating issue. Hope you got the answers that you seek.

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Unable to capture a screenshot while the notifications are showing on a Galaxy Tab S 10.5

 

Problem: Hi. I really like my Galaxy Tab S 10.5, and I’m gradually learning its ins and outs after a long run with my Galaxy Tab 10.1. There is one operation which is not as handy with the newer Tab, though. I know I can use the motion setting to enable the capture by swiping, but I found out that that won’t work to capture the screen with the notifications showing — Swiping just closes the notifications, so I tried the hardware approach. Holding the Home button and Power buttons did not work, so I tried the Power and Volume Down buttons with still no success. I tried this approach with the motion setting to enable swiping both on and off. This is not likely to be a huge problem for me, but I would like to understand why I have the problem. Thank you for your attention! – Virginia

 

Troubleshooting: Hi Virginia. I totally feel you with this issue as I have also experienced this with my own tablet which can be utterly frustrating as it goes on. It’s good that you have tried a workaround for it though. When you attempted the Home and Power buttons on your device, did you press them at the same time or one at a time? These two buttons should be pushed at the exact same time until a white border flashes around the edges of the screen. You can release the buttons once the image is copied to the clipboard. The issue with my motion sensor is it takes a very long time for it to recognize the gesture which turned out to be a calibration error. Recalibrating it resolved the delays. It still does the screenshots too even when my notifications are up. Your own device should support the “palm swipe to capture screenshot” gesture. Have you checked under Apps>Settings>Device>Motions if the slider is ON? You can actually capture a screenshot by touching the screen with the side of your hand and swiping it across from left to right, or vice versa. It is nowhere mentioned in the Samsung Galaxy Tab manual that the open notifications can affect the swiping motion in taking screenshots. It should still be possible to take that most wanted screen capture regardless of the notifications. It just requires multiple tries though.

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Samsung Galaxy Tab S 10.5 battery issues

 

Problem: Hi there. I hope you can help me. My 10.5 Tab S is about 5 months old and it has worked perfectly until this week when I’m having three issues:

 

  1. The tablet is shutting down and rebooting constantly. I have now pinned down that this is happening when I’m on Instagram. Should I uninstall and reinstall this App? I have like 60 Apps and I have not detected this happening with another App.

 

  1. The battery now is losing charge much rapidly than before. With constant use, before by the end of the day, it would be down to 70%; now with the same constant use, by the end of the day, it is down to 30%.

 

  1. The tablet is NOT charging using the USB port on my PC.   I can only charge it with the DC/AC plug on the wall.

— Sam M. Aron

 

Troubleshooting: Hello Sam. Experiencing multiple issues with a tablet is not a good indicator especially at five months old. Let’s go ahead and figure out each one.

  1. If the tablet keeps on rebooting only when Instagram is open, then it is obvious that the said app is affecting its firmware especially if it works fine with the other apps open. You may consider uninstalling the said application as it is corrupted. You can always reinstall it afterwards. Consider clearing the cache as well, as this can improve your tab’s performance.
  2. Let me raise this question to you. Are you running the same applications every time? Different apps takes out different percentages of battery juice even though you’ve been using the tab constantly and at the same time. It still boils down to the kinds of applications you are running especially if you’ve played a game or watched a movie. Not unless the battery drains really fast even just after an hour of using. If that’s the case, we may be looking at a defective battery.
  3. Have you been able to charge the tablet through a USB port on a computer before? By default, USB devices can only be charged by computers with specific drivers installed. Make sure that the USB ports on your computer are compatible with your tablet. That means that it should be the latest versions as the old school ones like the USB 1.0 cannot support a charge. Some PCs also have two different USB ports. One that supports standard downstream and the other charging downstream. As a result, your tab may charge on one port but not on another. In a similar vein, your device may require more power than a USB port can provide. As opposed to a DC/AC plug on the power outlet wherein it gives enough power for the charge to be detected.

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Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page.

 

 

Samsung Galaxy S5 Boot and Lag Issues

Samsung Galaxy S5

Samsung Galaxy S5 boot and lag issues are very common. A lot of users have experienced these issues whenever their devices receive a new update or app. Detailed below are the troubleshooting steps that you can try to resolve these concerns. Hope this works for you.

If you happen to own a Samsung Galaxy S5 or any other Android device for that matter, then feel free to reach us using this form or you can also send us an email at [email protected]. Be sure to religiously fill out the form as this will help us gauge the issue your getting and provide an accurate solution as well. We will do our best to respond to every email we receive. 

Problem # 1: Samsung Galaxy S5 is stuck in a boot loop

Hi. I have a Galaxy S5 that I am having problems with. Hope you can help me. First, if I shut my phone off and when I go to turn it back on, it just goes to the “Samsung Galaxy S5 powered by Android” screen for 5 to 10 seconds then vibrates and shuts off. It keeps doing this over and over. After a while though it will turn on. Second, when someone calls me and I swipe the screen to answer, the phone just freezes and then shuts itself off. Lastly, when I do get a call and it goes through, I can hear them but they cannot hear me. If I put my phone on speaker, it works just fine and I can have a conversation with them. Thanks. — Nathan 

Solution: Hello Nathan. Looks like your phone is going into a bootloop. Have you tried to modify the device prior to this? Bootloops usually happen if you have incorrectly customized the system files. It is noteworthy that it can still successfully boot up after multiple tries. Most phones won’t be able to do that anymore. Considering that your Samsung Galaxy S5 is also experiencing freezing and audio issues, it is best to perform a factory reset. This will completely wipe your device clean so be sure to make a backup copy of your files first if you still can.  There are two ways to do a factory reset.

First is by going to Settings> User and Backup> Backup and reset> Factory data reset. Double check that you have backed up everything then tap the Reset device option at the bottom of the screen. Choose Delete All on the next screen and wait for the process to complete. You’re done once the device has rebooted successfully.

The second approach is a little complicated but this is useful if you can no longer boot to the home screen. This just needs some flexible fingers and the perfect timing to be executed successfully. Here are the steps.

  1. Turn the Samsung Galaxy S5 off.
  2. Simultaneously press and hold the Volume Up, Home and Power Continue holding them until the Android logo pops up on the screen. You will see a menu after you release the buttons.
  3. Scroll down on the menu using the Volume Down button and to highlight the wipe data/factory reset Press the Power button to select it.
  4. Utilize the Volume Down button again to select Yes – delete all user data and the Power button to confirm it.
  5. Wait for the reboot system now option to pop up and confirm the selection by pressing the Power button one more time.
  6. The Samsung Galaxy S5 should be completely wiped out and ready to be setup again once it comes back up.

All firmware / software issues that your device has been experiencing should be resolved by now. If the problem persists, consult a technician as this may already has something to do with the phone’s motherboard and or hardware functions. Hope this helps.

Problem # 2: Samsung Galaxy S5 is stuck on startup after installing an update

Hi. My Samsung Galaxy S5 continually tries to start after installing the latest update. At first it would get stuck on updating apps but now it gets stuck on start up. I have had the battery and sim out numerous times but to no benefit. Can you please help me? I live in a rural area and do not have easy access to technicians. Cheers. — Nick

Solution: Hi Nick. Seems like you too are experiencing a bootloop. It is possible that the system files have been affected during the firmware update. Same as the first issue, the best way to deal with this is to perform a factory reset. The steps have been detailed on the solution part above. Your Samsung Galaxy S5 should work again afterwards. Unless it has something to do with the device’s motherboard in which a technician is really needed in order to fix or replace it. Let us know if you need further assistance.

Problem # 3: Samsung Galaxy S5 runs slow and constantly freezes

Hi my name’s Kayla and I have a Samsung Galaxy S5. At first everything was working great and then it started lagging and running slow. I started rebooting regularly. I downloaded clean master to get rid of an extra garbage and started deleting cache more often. I noticed that this started when my phone wanted to perform an update. It was freezing, glitch-ing, lagging, restarting, and just not doing things right. I then did a whole factory reset. I had everything backed up beforehand and then restored it, but the factory reset fixed nothing at all. It’s very frustrating trying to type a single message and having to wait 10 minutes because it froze. Do you have a solution to this please?  — Kayla Awad

Solution: Hello Kayla. If the freezing issue has something to do with an app or the phone’s firmware, the factory reset should be able to resolve it. This process will completely wipe your phone’s data and settings thus making it like a brand new device. This should be the ultimate solution. However, other factors may affect the phone’s performance like too much app data and or a virus. We can check if these are the case. Try running your device in Safe Mode. This would help us determine if a third party app or a virus is causing this issue by forcing the apps to stop working. To go into Safe Mode:

  1. Power off the device then press and hold the Power button to turn it back on.
  2. Once the Samsung Galaxy S5 logo appears on the screen, release the Power key then immediately press the Volume Down Continue holding it down until the device has started back up.
  3. You will notice a Safe Mode mark at the bottom left corner of the screen if you have successfully boot it into Safe Mode.

Check if the freezing issue still continues. If it doesn’t, verify the apps installed on your phone and make sure they are clean. Remove any saved data related to a game that you are not sure or aware of. If the issue still persists, consider clearing the phone’s app cache.

  1. Power off the device.
  2. Simultaneously press and hold the Volume Up, Home, and Power
  3. Once you feel the phone vibrating, release the Power button but continue to hold down the Volume Up and Home
  4. Wait until the Android System Recovery screen appears before releasing the last two buttons.
  5. Use the Volume Down key to highlight the wipe cache partition Tap the Power button to select it.
  6. Once the step is complete, tap the Reboot System Now to restart the device and for it to enter into the regular mode again.

If the phone still freezes after doing the steps detailed above, then this is already hardware related (perhaps with the motherboard) and requires a technician’s expertise to be resolved. Let us know if you need further assistance.

_______________________________________________________________________________________

ENGAGE WITH US

If you or someone you know encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Solutions to Samsung Galaxy S3 Screen Issues

s3

 

Hello dear readers! I am pleased to present you a collective iteration of the Samsung Galaxy S3 troubleshooting series. In this post we will tackle about some screen issues most Samsung Galaxy S3 users encounter. Below are some of the emails we have received from our avid followers who have problems with their Galaxy S3 screens. Read on and find out if your specific concern has been answered in this post.

Almost all screen issues though can either be caused by incorrect display settings, faulty display, and or a defective hardware. Thus, it is important to isolate the case in order to achieve the right solution. It is also recommended to start with the most basic troubleshooting which is a complete reboot of your device. Remove the battery and leave it detached for a few minutes. Power the device on and check if the trouble has been addressed. If it has not, then it’s time for you to move up to the second phase. If your issue is not listed, please feel free to shoot us an email and we would be happy to return it as soon as we can.

 

If you happen to own a Samsung Galaxy S3 or any other Android device for that matter, then feel free to reach us using this form or you can also send us an email at [email protected]. Be sure to religiously fill out the form as this will help us gauge the issue your getting and provide an accurate solution as well. We will do our best to respond to every email we receive. 

 

Problem #1: UNABLE TO USE THE TOUCH FEATURE ON A SAMSUNG GALAXY S3

 

Hello. I gave my Samsung Galaxy S3 to a friend and when he returned it, I could no longer explore the phone using the touch features. I can’t even swipe up and down, and I can’t go beyond the first page after tapping the menu button. But then there is always a voice telling me about every actions going on in the phone. Please help! — Rotimi Akingboye

 

Solution: Hello Rotimi. It seems like the Talk Back feature is activated on your phone. This is commonly used by people with visual impairments as the device speaks out whatever you press on your phone. Since this is a native Android feature, this can be found on devices with ICS and Jelly Bean OS.

Activating the Talk Back mode would block some of the phone’s features hence it is expected that you’ll have limited touch access. This will even prevent you from capturing screenshots, scrolling up and down, and opening the notifications center. Now the dilemma runs down to disabling this mode and getting back to the normal mode. The solution is a little tricky and requires your full attention and reflex. From the home screen, go to Settings>Accessibility>Talk Back. You need to double tap each selected option in order for it to respond. If you also want to scroll up or down in this mode, you have to do it with two fingers. If your phone is locked, you can unlock it by doing a double tap + swipe using two fingers.

If your phone still speaks out even with the Talk Back feature deactivated, check if the Driving Mode is turned on. Disable it from the notifications panel or from the Settings menu as this feature can also cause your phone to voice out commands when activated. Hope this helps.

 

Problem #2: SCREEN IS FLICKERING ON A SAMSUNG GALAXY S3

 

Help! I have a Samsung Galaxy S3. I have had continued problems with this phone. Before the phone blacks off, I remember the screen would flicker when I was on an app. Even if I am at the home screen, the color also flickers. Then one day, the phone just died on me after charging it. I have tried all of your tutorials on fixing a Samsung Galaxy S3 but to no avail. Any suggestions?  — Angus

 

Solution: Hi Angus. This looks like a display issue to me. It’s possible that the hardware component of your display is no longer functioning. There are also other possible reasons why your phone would act like this:

  1. Software problem. The installed and current firmware of your phone may be buggy and would be a contributor to what you’re experiencing right now. Is a factory reset part of the troubleshooting you’ve tried?
  2. Battery problem. It is highly likely that this issue is connected to a battery problem. If you have used this phone for quite some time, then it is normal for the battery to degrade. Have you attempted to calibrate the battery?

If you have indeed exhausted all troubleshooting steps from our solutions page but the device is still not working, the best thing to do is to send your phone in for repair. There is nothing much we can do anymore as this problem is hardware related. This requires a technician’s expertise in fixing whatever needs to be fixed inside. Your device may still be covered with the manufacturer’s warranty, thus you can have it fixed for free at a Samsung service center. Contact them as soon as possible so that you will be able to take advantage of the service and get your phone working again.

 

Problem #3: SAMSUNG GALAXY S3 SCREEN WON’T SHUT OFF

 

Hi. I ran across your site on a google search of a problem I’m having with my Samsung Galaxy S3. The phone screen won’t go black anymore whenever I press the power button. The screen just turns back on immediately. It also comes on when touched. Any help would be appreciate. Thank you! – Doug

 


Solution: Hi Doug. Have you tried rebooting your phone completely? This includes removing the battery and letting it rest for a couple of minutes so as to refresh the firmware. There is a possibility that your Screen Timeout feature was not properly setup. Check this under Lock Screen>Secured Lock Time and Display>Screen Timeout. Make sure that the timeout was set appropriately. Try it again with the power button and see if the screen shuts off. If the issue still persists, it is most likely that an app or multiple apps is causing this. Specifically, the Wakelock holding apps. Google Play Store defines Wakelock as, “a mechanism of power management service in Android OS, which can be used to keep CPU awake (Partial wakelock) and keep the screen on (Full wakelock). Applications which use Wakelock privilege improperly leads to situations where the CPU or phone screen stays active without user’s knowledge and thus causing dramatic battery drain.” Therefore, the Wakelock Detector app has been created. This application displays Wakelock usage statistics across all applications. Try installing this from the Google Play Store and see if it fixes the issue. A majority of users who had the same mishap as yours found this app very helpful. It resolved their screen issues completely. Hope this works for you too.

 

Problem #4: SAMSUNG GALAXY S3 SCREEN COMES ON BLANK OR FADED

 

Hi there! I have a S3 GT-i9300 that comes on but the screen is blank. It starts with the screen losing color or brightness but on odd times when it does come on, the screen would turn out pink. Sometimes the original screen comes on half way but is faded. Please help.Eva

 

Solution: Hi Eva. When did this issue start to occur? Did something happen to your phone prior to this? A blank or pink screen can be caused by a water or physical damage. If your phone has been submerged in water or have been dropped on a hard floor, it will result to a faulty LCD.  You may still want to try the troubleshooting steps described above as there’s also a likelihood that an incorrect display setting may have caused the problem. Let’s cross our fingers and hope against hope that it will work. If it doesn’t, a faulty LCD is the likely culprit. It is best to bring the phone to a repair shop and have the LCD replaced. Hope this helps.

________________________________________________________________________________

ENGAGE WITH US

If you or someone you know encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S6 Edge Power Issues

Samsung Galaxy S6 Edge

 

Most of the time we encounter charging, battery, and other power related issues with our #Samsung #GalaxyS6Edge device. May it be minor or a major one; this is the kind of problem that we need to find a solution ASAP as it prevents us from using the device completely. Below are some of the scenarios that we may experience ourselves while using the Samsung Galaxy S6 Edge.

If you happen to own a Samsung Galaxy S6 Edge or any other Android device for that matter, then feel free to reach us using this form or you can also send us an email at [email protected]. Be sure to religiously fill out the form as this will help us gauge the issue your getting and provide an accurate solution as well. We will do our best to respond to every email we receive. 

Problem # 1: Samsung Galaxy S6 Edge stuck on startup

 Hello. I have a Samsung Galaxy S6 Edge. I charged it last night and this morning, it won’t turn on. It’s unresponsive. I went online and tried to reboot it but it’s a failure. The last buttons that I pressed are Volume Up, Volume Down and Home button then the screen is stuck on startup. Could you please help me? Is there any way that I can save the phone? Thank you.Mary

Solution:  Hi Mary. It looks like you are trying to boot your phone into recovery mode which is a wise decision on your part. It’s just not done properly though. Recovery partition is bootable and can be accessed by pressing button combinations on your phone. This time, we need to reset the phone to its factory default to remove any apps that may have caused it to not reboot successfully. Here’s the proper way to boot it.

  1. Turn off the Galaxy S6 Edge completely.
  2. Wait for 2 minutes before powering it back on.
  3. Press and hold the Volume Up + Home + Power buttons to enter Recovery mode. Keep holding these buttons down until you see the Android logo pops up.
  4. Once you are in the Galaxy S6 Edge Recovery mode, scroll down using the Volume Down button until you see the wipe data/factory reset Use the Power button to select it.
  5. Once the factory reset is complete, exit Recovery mode by selecting the reboot system now
  6. Wait for the Galaxy S6 Edge to boot up normally.

If this does not resolve the issue, consider sending it in for repair. If it’s still within warranty, contact Samsung for a free service.

Problem # 2: Samsung Galaxy S6 Edge shut off completely

Hi there. I saw this email on a webpage after having a very strange issue with my phone. Earlier today and completely out of the blue, my Samsung Galaxy S6 Edge phone switched off, and since, I have been unable to switch it back on. It is not charging whatsoever, and has no defects such as water damage or anything similar. It is only a few months old so I find this very strange. Is there anything that you can do to help me with this issue I am having? Kind regards.  – Edoardo

Solution: Hello Edoardo. There are two ways to fix this issue. Try a different battery. This is to identify if the issue lies with the battery or the phone’s hardware. If it turns on using a different battery, then your original power juice is defective and needs to be replaced. If it still does not turn on, then the defect is internal and your Galaxy S6 Edge has to be sent in for repair. Obviously you are still within warranty so the service should be free with Samsung. Hope this helps.

Problem # 3: Samsung Galaxy S6 Edge charging issues

Hi. I have a Samsung Galaxy S6 Edge that will not charge. Initially, the phone would not turn on at all.  When I plugged the phone in with its original fast charger, I got the dead battery symbol showing 0% charge. There is a flashing green LED light below that battery symbol right above the home button. I have tried a soft reset on the phone. I was finally able to get the phone to turn on, but it still does not charge. I tried booting in safe mode, still does not charge. If the phone is powered down, all I get is the battery dead symbol with the blinking green LED above the home button. I have had the phone since September of last year so unfortunately it is no longer under warranty. Can you help? Thank you.Roy Slagle

Related problem:

Hi guys I need help please. I dropped my phone in water and after a while, I realized my phone turned off. I quickly dried my cell phone with a dry cloth and a hair dryer and kept it in a rice bag for 3 days. After that, to my surprise, the phone didn’t show any response so I plugged it in. It showed the charging sign and displayed 97% on the screen. But when unplugged, there’s no response. It just goes black. I’ve tried all the troubleshooting like press and hold the Power and Volume keys, recovery mode, clear cache partition, factory reset but to no avail. The S6 Edge works fine with the charger plugged in but goes black with no response if unplugged. Please help me.Shabana

Solution: These issues can only have one culprit, the battery itself. Since the Galaxy S6 Edge still turns on and functions normally with the charger connected, the phone’s hardware is not damaged. It is most likely that the battery can no longer hold up its juice thus remains unresponsive when disconnected from its charger. Try inserting a different battery to isolate the issue. If it works, then you may have to consider buying a new battery completely.

Problem # 4: Samsung Galaxy S6 Edge randomly turns off

Hi. I bought this phone on August and everything was fine but lately, the phone just randomly turns off when the battery is low. First time it happened was when there’s still 12% of battery and next when it’s like 5%. This happened for quite a few times so I wonder if it’s because of the low battery or any other reasons. Please help! S.

Solution: Hi S. The most likely reason for this is the number of apps running in the background. These apps can deplete your battery juice fast if you will allow them to continue running in the shadows, unless this could be a telltale sign of a deteriorating battery. As of now, the best thing to do is to install a battery aid app like Battery Doctor. You can download this from the Play Store for free. Some of the benefits of this app are prolonging your phone’s battery life by killing unnecessary apps that are running in the background, making sure that the charging process is correct and complete, detecting early signs of battery damage and fixes them for you. If worse comes to worst, you may need to replace the battery completely. Please do let us know if the app helped improve the Galaxy S6 Edge battery’s performance.

_______________________________________________________________________________________

ENGAGE WITH US

If you or someone you know encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

 

 

 

 

 

 

Samsung Galaxy S5 Calling and Receiving Issues

Samsung Galaxy S5

#Samsung Galaxy #S5 is a powerful mobile device that lets you do a lot of things especially with its call and forwarding feature. The call functionality is the most common and widely used service day in and day out. We cannot let a day go by without connecting to our friends and loved ones. Thus, it is important that this feature works all the time. What if something goes wrong with it? What will you do? Whom do you turn to? Fret no more! In this article, I have compiled some of the most common issues that a Samsung Galaxy S5 user may encounter when making or receiving calls. Read on and see if the solution works for you too.

If you happen to own a Samsung Galaxy S5 or any other Android device for that matter, then feel free to reach us using this form or you can also send us an email at [email protected]. Be sure to religiously fill out the form as this will help us gauge the issue your getting and provide an accurate solution as well. We will do our best to respond to every email we receive. 

Problem # 1: Unable to hear the caller on Samsung Galaxy S5

 Hi. My name is Amanda and I’ve been having the following problem with my S5. About 3 weeks ago, I noticed when I answered a call, I couldn’t hear the caller but they could hear me. If I turned the speaker on I could hear them. If I switch back to ear speaker, I could hear them as well. This wasn’t occurring with every call at first but then the problem kept getting worse until I can’t hear any caller anymore. No matter how many times I turn the speaker on and off, I still cannot hear the caller (they can always hear me). The volume is all the way up. I can only have a phone call with the speaker on! I have turned the phone off multiple times, taken out the battery and SIM card, installed and uninstalled a different phone app, forced stop and cleared the cache of regular phone apps. Nothing has helped. Do you have any other suggestions? The phone is new and updated (bought it Nov 2015). There is no water damage as well (square under battery is still white). Help please! Thanks.Amanda

Solution: Hi Amanda. It seems that you have tried a multitude of solutions and nothing has worked. I have a few more pricks and tricks for you. Try these out and see if it would help resolve the issue.

  1. Check the phone’s microphone. This is a pinhole at the bottom of the device. Blow on it and make sure that nothing is caught up inside.
  2. This can also be related to your Bluetooth settings especially if you have a Bluetooth accessory that is trying to connect to your device. This can disrupt the network and would cause unclear lines when talking to someone. Make sure that this feature is turned off.
  3. Though clearing the app’s cache may help resolve the issue in certain situations, wiping the cache partition may be more effective at this point. To wipe the cache partition, turn off your S5. Once it’s completely off, press and hold the Volume Up, Home and the Power key at the same time. Once you feel the S5 vibrates, release the Power Release the other two keys once you see the recovery screen. Look for the wipe cache partition option on the menu and highlight it using the Volume Down key. Use the Power key to select it. Boot the system back to normal mode once it’s done.

If the issue still persists after trying these troubleshooting steps, contact the manufacturer as it may already have something to do with the hardware components of your phone. You can make use of the warranty for a free service or replacement. Hope this helps.

Problem # 2: Unable to drop the third party on a conference call

I have an issue with a feature that will let you add a third party to your call but then will not allow you to drop the third party to continue with the original caller.
According to Verizon and Samsung, it cannot be done.  Do you recommend an app with this feature? Help please.
Alicia

Solution: Hi Alicia. I don’t know why they told you otherwise but it is possible to end your call with the third person and go back to your original caller while on a conference call. Here’s what you can do.

  1. Tap the Phone icon from the home screen to start a call.
  2. Enter the number that you want to connect to and tap the Call
  3. Once you are connected to that contact, tap the Add Call option at the bottom part of the screen.
  4. Enter the number that you wish to add to the call and then tap the Call icon again.
  5. Tap Merge on the screen. You are now on a conference call.
  6. If you wish to end one of the calls, tap the Manage icon on the screen.
  7. Tap the End Call icon beside the call you want to end.
  8. Tap End Call at the bottom of the screen to finish the conference call.

If you are in a Verizon 4G LTE coverage area, you can initiate a conference call to up to six people. Hope I got this clarified for you.

Problem # 3: Missed call even if the receiver is on the phone

To Whom It May Concern. I have had my Samsung Galaxy S5 for about two and a half months now and almost since the beginning, I’ve had this problem. Whenever someone calls me (specifically my parents) even if I am on the phone at the time, the call would not go through. I’d get a text notification saying that I missed a call from such and such a number. I have looked the problem up online but it doesn’t seem to be a common issue with this phone. I have checked the blocked numbers list and there are no numbers there. I have also checked my networks website to see if it’s a common problem but the only one that could apply would be bars being too low. I can call others with bars being fairly low. Three Ireland is my network if that helps any. Thank you for your time and feel free to contact me if you need more information.Caoimhe Murray

Solution: Hello Caoimhe. We have a few possible reasons why this is happening.

  1. Did you ask the caller if the call would go straight to your voicemail or drop right away? If it goes directly to voicemail, then Automatic Voicemail Pickup or Unconditional Call Forwarding may have been enabled. Check if this is true by going to Settings> Call Settings and scan through the menu.
  2. Are you using a SIM card to make and receive calls? If yes, make sure that the SIM card is properly attached to your S5. You may want to remove and reinsert it to make sure. Turn the S5 off prior to doing it.
  3. One other possible reason why you cannot receive calls is that the phone is roaming away from the home network while the call is attempted. The S5 may not be able to re-register successfully to your home network after deviating from an area with good signal and returning to it. You will need to restart your phone to get this fixed.
  4. If none of the above mentioned items work, the best thing to do is to contact Three Ireland customer support for assistance. This may have something to do with your network profile or plan.

Please do contact us again if you need assistance with other concerns.

_______________________________________________________________________________________

ENGAGE WITH US

If you or someone you know encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.