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How to Fix “Unfortunately the Process.com.android.phone Has Stopped”

Unfortunately the Process.com.android.phone Has Stopped

If you are seeing the error message “Unfortunately the process.com.android.phone has stopped” after you installed a new ROM or updated your firmware, there actually a couple of ways to fix it.

READ ALSO: Fix Samsung Galaxy S5 “Unfortunately, the process com.android.phone has stopped” error

The error message is triggered by the phone or SIM toolkit application. So, if you are constantly getting the “Unfortunately the process.com.android.phone has stopped” error, here are ways to fix your device:

1. Clear Cache and Data of the Phone App

To access this option, go to Settings. Then, select Apps. Tap the All tab so that all the apps of your device will be displayed in a column. Scroll down until you see “Phone” or an option similar to it. Tap it, followed by selecting the “Clear Cache” option. If the problem persists, repeat the steps and include “Clear Data” in your actions. Reboot your phone for the changes to take effect.

2. Clear Cache and Data of the SIM Toolkit

Repeat the steps shown above. But this time, choose SIM toolkit from the list of apps under the All tab.

3. Fix Using Custom Recovery

Install the latest AROMA file manager, which can be found in the XDA website. Use it to delete the cache or temporary folder of “Phone” as well as the SIM toolkit app. Reboot your device for the changes to take effect.

4. Do a Factory Reset

As a last resort, backup your data and perform a Factory Reset. To do this, shut down your device normally. Next, hold down the Volume Up, Home and Power keys altogether until the phone vibrates. Once it vibrates, let go of the Power key but keep your fingers pressed on the rest. However, once you see the Android logo, let go. From there, backup and do a Factory Reset.

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Difference of Clear Cache and Clear Data in Android

Clear Cache and Clear Data

Clear Cache and Clear Data

A new email was sent to us via The Droid Guy Mailbag. The message reads, “What is the difference between Clear Cache and Clear Data?”

The two are often used to solve various bugs troubling Android phone users. However, most people tend to interchange these two probably due to a slight confusion between the two terms.

Clear Cache and Clear Data Difference

Usually when apps display erratic behavior, the first thing that must be done is to clear its cache. This is a more effective way to fix various bugs and is safer than forcing close an app. This can easily be accessed using the following steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app that has been going rogue.
  • From there, you will see the Clear Cache button.

Clear Cache clears out the temporary files of an app that are possibly causing its erratic behavior. It is very safe to do since it retains your app settings.

If clearing the cache fails to solve the problem that you are encountering in an application, the next thing that you have to consider is to clear the data of your app. Accessing the Clear Data button involves steps similar to finding the Clear Cache button.

Although clearing the data is more effective than simply clearing the cache, it has a huge trade off. Doing this will set your app to its default settings or to its original state like when you first installed it. Its effect is similar to uninstalling and reinstalling the app cleanly. So, make sure that you do the earlier solution before proceeding to clear your app data.

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Do you have more questions about Android devices or do you have something to share about the topics here,fill out this troubleshooting questionnaire and let us know about your issue.

Solution to the Content Not Supported Error in Android Phone

content not supported error Android

content not supported error Android

While downloading files, there are times when you might encounter the Content Not Supported error message in your Android phone. Do not be alarmed when you are seeing this message because it is just a normal thing when the format of the file that you are trying to get is not recognized by your system.

Solution of the Content Not Supported Error Using the Android Phone Configuration

Unfortunately, there is no way to go about this problem in the native settings of your Android phone because it is a software limitation. But with certain apps in the Google Play Store, you will be able to let your phone go about this restriction.

Solving the Content Not Supported Error with an Android Phone App

One of the apps that you can use to be able to download unsupported formats of the Android phone like APK, ZIP, RAR, XLS, MP3, DOC and others is Download All Files. This is easy to use, just select the content that you wish to download, specify the destination folder, save it and then you can open it anytime you wish. Running some files of certain formats will require another app though. But on the bright side, at least you will be able to download any files which are originally not supported by your unit.

Of course, there are other apps that you can use. The reason why I have set Download All Files as an example is because it is one of the heavily downloaded apps out there having 44,300+ downloads so far. Then, most user reviews are positive, so overall, the app garnered an average score of 4.2 out of 5 stars.

Keep in mind though that you cannot download streaming videos with this app like the ones found on YouTube due to Google’s policy.

Email to Us Your Questions and Suggestions

I hope that the information provided here somehow helped. For more questions about Android devices, write to us at [email protected]. Just be detailed as much as possible in your questions so we can effectively pinpoint your problem and help you find the right solution for it.

Users who have something to contribute on the subject can also share their views and suggestions via [email protected] or on the comment box below.

Visit also the Mailbag section for more articles.

Source: Google Play

“There was a Problem Parsing the Package” Error Message

There was a Problem Parsing the Package

There was a Problem Parsing the Package

When you are experiencing the error message which says “There was a problem parsing the package”, you are probably encountering compatibility issues with the app that you are trying to download or the application that you are downloading may be corrupted according to XDA Developers. The error can also show up when you are trying to get an app from unknown sources.

How to Fix “There was a Problem Parsing the Package” Error Message

Here are ways to go around the “There was a problem parsing the package” notification:

1. Allow Installation From Unknown Sources

Majority of online forums dedicated to Android devices suggest that the best way to solve the issue is by allowing the installation of non-Market applications. Numerous users have also confirmed that this fix worked for them.

Follow the steps below to permit the installation of applications from non-Google sources:

  • Press the Menu button.
  • Open Settings.
  • Proceed to Applications.
  • Tap Unknown Sources.
  • Select Allow to activate the feature.

Note that the process may slightly vary depending on the version of your Android operating system or the model of the Smartphone that you are using.

2. Reinstall the App

Another way to fix the issue is by reinstalling the app that has failed to install after activating Unknown Sources.

3. Use File Manager Apps

Some devices display “There was a problem parsing the package” when installing apps to the SD card. Using file manager apps like AndExplorer or installing the appropriate APK files should also fix the issue.

4. Update Operating System

If you have identified the issue as a compatibility problem, try updating your operating system to its latest version. But if the problem still persists, then, it might already be a hardware limitation.

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For more questions about Android Smartphones or tablets, send us an email at [email protected]

How to Install iOS in Android Smartphone

ios in android smartphone

Update August 2017: If you are looking for the best way to install iOS the operating system onto your Android phone, then you will probably be disappointed since it has not been done publicly. The claims in the past have been debunked or even removed all together.

The ideal solution to get the best iOS experience on your Android phone is to download an iOS launcher, we have downloaded several and played with a few. Some simply crashed and some iOS launchers do not crop the icons correctly to fit. Overall the best iOS launcher that best resembles the iOS interface are these two:

One Launcher

Of all the iOS launchers for Android we tested, we liked the One Launcher the best.  Its interface resembles the iOS interface, even all the way down to the long-press-hold icons to delete/uninstall apps, the icon does in fact wiggles and user has option to press the “X” to uninstall, this is just one of the small details that should be in an iOS launcher, but aren’t found on all.  The One Launcher has an outstanding 4.3 user review out of 5, with over 500,000 downloads, so there are plenty of happy users.  Just make sure your Android device is running Android version 4.0.3 or above.

xOS Launcher

Not too far behind in our iOS launcher list is the xOS Launcher, which also sports a beautiful iOS-like interface.  Has just about anything you would expect for an iOS experience. It has have a slightly lower user review at 4.2 stars, and a tad less users than the One Launcher.  Be sure to have Android verision 4.0.3 or up to use this launcher.

Overall, of all the iOS launchers for Android, we liked these two the best.  Both apps were recently updated, so that means it is constantly being monitored for bugs with support.  Which of the two did you like best?

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For more questions about Android devices, send us your questions or comments on this page.


Note: the method below is no longer valid as of 2016, we highly suggest you try the iOS launcher mentioned above instead.

A recently sent question to The Droid Guy Mailbag asks, “Just a random question—Is there a possible way to install iOS in Android Smartphone?”

There is a way to transform your Android Smartphone’s operating system to iOS. However, make sure that your phone is running any of these Android operating system versions before trying the method:

  • 1.5 Cupcake
  • 1.6 Donut
  • 2.0 to 2.1 Éclair
  • 2.2 Froyo
  • 2.3 to 2.3.2 Gingerbread
  • 2.3.3 to 2.3.7 Gingerbread
  • 3.1 Honeycomb
  • 3.2 Honeycomb
  • 4.0.x Ice Cream Sandwich
  • 4.1.x Jelly Bean
  • 4.2 Jelly Bean
  • 4.3 Jelly Bean
  • 4.4 KitKat

For a good measure, download the newest version of Android before proceeding.

How to Install iOS in Android Smartphone

You don’t have to root your device if you want to install iOS to Android Smartphone. Just download the software, which is found on the “Sources” section of this page, in your PC. Then, connect  your Smartphone to your computer. Open the downloaded program and follow the step-by-step procedures there.

Possible Risks

Despite the overwhelming positive feedbacks of users who have tried this solution, be warned that there may be issues associated with the software used to install iOS in Android Smartphone.

One is that the platform of Android phones such as the Galaxy series, HTC, Nexus Series and others are specially designed for their default OS. So, changing their recommended OS might expose you to some problems like loss of functionality in some features of your device, voiding its warranty and bricking.

It should be noted that the distributor of the software even admitted there is a small chance you might brick your device in the process, especially if the installation guide is not followed strictly.

Second, the software comes from a third-party source, and we can’t vouch that it is 100% reliable or trusted.

Despite these possible risks, feedbacks from people who have tried the solution said that it worked for them without any issue. Their overwhelming positive feedbacks can be found in an XDA thread where this subject has been featured, and comments in the YouTube account of its developer.

Source: The software can be found at the iOS on Android website. User feedbacks can be found in YouTube and XDADevelopers.

How to Wipe the Dalvik Cache of the Samsung Galaxy S3

wipe the dalvik cache of samsung galaxy s3

wipe the dalvik cache of samsung galaxy s3

Before we start, please be reminded that this option is only available for rooted Samsung Galaxy S3 smartphone. So, if your phone is not rooted, you will not be able to see most of the options that you have to select in order to successfully wipe the Dalvik Cache.

Just so we are clear, be reminded as well that we are not encouraging you to root your phone in any way if you are not familiar with the process because there are risks associated with it like bricking your device when not done properly. Lastly, make sure that your important files are backed up because you will surely lose them after this process has been completed.

If you have understood the risks and you have already rooted your Samsung Galaxy S3, you can now proceed with this.

Clearing the Dalvik Cache of the Galaxy S3

Simply follow the steps enumerated below to complete the process:

  • Turn off the Samsung Galaxy S3.
  • Enter Recovery Mode by holding down the Power, Volume Down and Home buttons altogether.
  • When you get the black screen with the Recovery Mode message, let go off the keys.
  • Use the Volume key to navigate your way on the options. Use it to highlight Advanced in the given choices. Press the Home key to select it.
  • Choose Wipe Dalvik Cache using the same method in the previous step.
  • When the confirmation message appears, just scroll down until you reach the option that says, “Yes – Wipe Dalvik Cache”. Then select it.
  • After that, select the “Go Back” option.
  • Choose Wipe Data/ Factory Reset.
  • Again, you will encounter a confirmation message wherein you have to select “Yes”.
  • Upon seeing the “Data Wipe Complete” message on the bottom of your screen, choose “Wipe Cache Partition” and confirm your action by selecting “Yes”.
  • When you see the message that says “Complete”, choose Reboot and wait until your phone starts normally.

Why Wipe the Dalvik Cache

Wiping the Dalvik Cache of your Galaxy S3 is important after installation of a new firmware to remove any incompatible files left behind by your old one. This method is also a good way to fix various errors in your device like the Wi-Fi auto connect issue, “Storage Space Running Low” error and others if all possible solutions have failed.

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Solutions to the Samsung Galaxy S2 “Mobile Network Not Available” Error Message

galaxy s2 problem

galaxy s2 problem

Having a “Mobile Network Not Available” error message in your Samsung Galaxy S2 can be quite a hassle. This will prevent you from making use of the communication features of your phone.

Possible Causes of the Samsung Galaxy S2 “Mobile Network Not Available” Error Message

There are many possible causes to this type of error message. The problem may be due to an issue with the network, faulty SIM card or SIM card sensor, incorrect configuration of your phone settings or a major glitch in the system.

Possible Solutions to the Samsung Galaxy S2 “Mobile Network Not Available” Error Message

Here are the possible solutions that you can apply to solve the problem:

1. Try to see if restarting will solve the issue. If the problem is just a minor glitch, a simple restart might do the job.

2. Toggle the Flight Mode on and off.

3. Check if your SIM card is properly placed in your device. You can detach it also from its slot and wipe it with a soft and clean cloth to remove any dirt or very fine particles of foreign objects that are likely affecting the phone’s SIM card sensor.

3. Call your carrier to check whether there is a problem in your area in terms of getting a signal.

4. If the solutions above do not work, go to Settings. Then, select Mobile Networks followed by Network Operators. Set it to Select Automatically. This will let your device set its network automatically depending on the SIM card that you are using.

5. Call your carrier and ask about its APN settings. Save the APN configuration in your mobile network settings.

6. Clear the System Cache of your Galaxy S2.

7. If all else fails, perform a Factory Reset.

Email to Us Your Questions and Suggestions

I hope that the information provided here somehow helped. For more questions, write to us at [email protected]. Just be detailed as much as possible in your questions so we can effectively pinpoint your problem and help you find the right solution for it.

Users who have something to contribute on the subject can also share their views and suggestions via email or in the comment box below.

Samsung Galaxy Note 2 No Sim Error Solutions

Samsung Galaxy Note 2

One user of the Samsung Galaxy Note 2 told us that he has been getting a “No SIM” error in his handset. He tried inserting a friend’s SIM card to his unit which worked. But whenever he tries his own, the error shows up. He also used his SIM to another phone which worked fine.

Solutions to Samsung Galaxy Note 2 No SIM Error

Looking at the complaint, the problem is obviously not the SIM since it worked on other devices. We can rule out a hardware problem on the part of the Samsung Galaxy Note 2 as well since other SIM cards seemed to worked based on the account of the user.

There appears to be a similar problem by a Samsung Galaxy Note 2 user in one of Vodafone UK’s forum. His mobile device is completely new but his new SIM cannot be detected by it.

#1 Solution

One user suggested cleaning the SIM since the sensors of Samsung devices sometimes get overly sensitive. So, he just cleaned his SIM and SIM card slot with a soft and clean cloth. It worked for him.

#2 Solution

Another said that it was due to the overheating of the battery. This is possible since the battery is closely placed near the SIM slot. If this is the case, turn off the phone and remove the battery for a while to let it cool down. The person who posted the problem agreed with this and identified the issue to be related with this.

If the battery overheating persists, try closing apps running in the background that are not needed. One problem with new Samsung units nowadays is that they are packed with bloatware that take up so much processing power. This results to overheating.

Now, if letting the battery rest and closing apps do not work, then the battery needs to be replaced already. For a new phone, this issue can be raised to Samsung or the dealer that sold the product too.

For Questions and Suggestions

I hope this clarifies the issues associated with the subject. For more questions, write to us at [email protected] Users who have something to contribute on the subject can also share their views and suggestions on the comment boxes below.

Quick Guide to Fix the Samsung Galaxy S3 Freezing Problem

Personalize Galaxy S3 SMS Notification Sound

galaxy s3 freezing problem

The Samsung Galaxy S3 freezing problem is a very common issue experienced by many users. This can really be quite a hassle because it disrupts the normal operation of the phone as it results to crashing apps most of the time.

Due to the fact that the Galaxy S3 freezing problem is a very hot topic with its users, we have conducted additional research about the subject for the benefit of our readers.

Possible Solutions to the Galaxy S3 Freezing Problem

Here are the remedies you can apply to this particular Galaxy S3 issue:

1. Soft Reset

Hold the Power/Lock button until your phone reboots successfully. You also do a forced reboot by detaching and attaching the battery again. These methods will refresh its system and eliminate minor glitches. However, these can only be temporary solutions to your problem.

2. Free Up its Memory

Check if the memory of your device is nearly full. Make sure that there is at least 150MB to your internal memory. Also, clearing your cache and RAM will help.

3. Remove Rouge Apps

Start your phone under Safe Mode. If the Galaxy S3 freezing problem no longer occurs while under this mode, it is possible that there are certain third-party apps that you have recently installed which are causing all the trouble. Simply disable or uninstall them.

XDA Developers suggest that the Facebook app, Google Chrome Browser, Media Scanner and Swiftkey Flow Beta are the common culprits. I would like to add that some games cause the issue too.

4. Factory Reset

A Factory Reset provides a quick way to remove all the problems caused by third-party apps to your system. Make sure that you have backed up your device before performing this.

5. Unroot Device

Some custom firmware are known to trigger this trouble with the Galaxy S3 as well. Try unrooting your device to eliminate the problem.

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For questions or suggestions related to this subject, send us an email at [email protected]. You can also share to us your ideas through the comment box below.

Samsung Galaxy S4 Call and SMS Blocking

samsung galaxy s4

Blocking spammers, pranksters and people that simply annoy you from your Samsung Galaxy S4 is easy. Just add them to your Auto Reject list to prevent them from calling you or include them to the Spam numbers of your SMS app. This article will show you the ways to do it.

1. How do you block calls in Galaxy S4?

If there are people that you want to bar from calling you like telemarketers, disgruntled ex, pranksters and due to some other reasons, all you have to do is enter their number in your blocklist. To do this, just perform the following steps:

a. Go to Settings.

b. Proceed to My Device.

c. Then, select Call followed by Call Rejection.

d. Tap the Auto Reject List.

e. Enter the phone number of the person that you want to block.

2. How do you block SMS in Galaxy S4?

Blocking people who keep on spamming you with text messages can be done in a few steps:

a. Open the Messaging app.

b. Tap and hold the spam message.

c. When prompted, select Add to Spam Numbers.

d. Tap OK to finish.

Another way to do this is through the Settings menu. You can perform this if you no longer have the message of the person that you want to block in your Messaging app. Here are the steps to do this:

a. Tap the Messaging app.

b. Press the Menu key.

c. Go to Settings.

d. Enable Spam Settings.

e. Open the Add to Spam Numbers option.

f. Tap the plus (+) sign.

e. Enter the number of the person that you want to block or open the Contacts icon to select the person that you want to block from your phonebook.

f. Save the changes that you did when you are done.

Email to Us Your Questions and Suggestions

I hope that the information provided here somehow helped. For more questions, write to us at [email protected]. Just be detailed as much as possible in your questions so we can effectively pinpoint your problem and help you find the right solution for it.

Users who have something to contribute on the subject can also share their views and suggestions via email or in the comment box below.

Solution to a Samsung Galaxy S4 Ascending Ringtone Volume Issue

removing annoying galaxy s4 notifications

Galaxy S4 Ascending Ringtone Volume

Recently, we received this message from a user who seems to be experiencing a Samsung Galaxy S4 ascending ringtone volume issue. His message reads, “I am experiencing a Galaxy S4 problem wherein my ringtone starts very low and then it jumps up to high. Is there a way to fix this?”

Possible Ways to Fix the Samsung Galaxy S4 Ascending Ringtone Volume

Here are ways to address the problem about a Galaxy S4 ascending ringtone volume:

A. Disable the Pocket Ring Option

The issue appears to be caused by the features of the Pocket Ring option present in the Galaxy S4. This can easily be fixed by disabling the feature using the following steps:

1. Open Settings.

2. Go to My Device.

3. Proceed to Call.

4. Select Call Settings.

5. Uncheck “Increase Volume in Pocket”.

If you want to keep the setting or your phone still triggers the ascending ringtone sound even if it is not in your pocket, check if:

1. Its proximity sensors beside the front camera lens are dirty.

2. There is a protective film covering the proximity sensors.

3. The proximity sensors are defective.

B. Clear Overall Cache

When the problem persists even if you have disabled the pocket ring option already, try clearing the overall cache of your device through the Storage menu in its Settings.

C. Remove Interfering Apps

Check if you have installed apps that may be triggering the unwanted operation. Try disabling or uninstalling the apps that you have installed recently just before you noticed the problem.

Another way to check if there are third-party apps causing the issue is by starting your phone under Safe Mode. Then, have someone to call you to see if the jumping volume still occurs.

If Safe Mode eliminates the problem, there is definitely a third-party app or group of third-party apps causing all the trouble. Simply uninstall them for a quick solution. But if the problem persists in Safe Mode, the issue may already be in the hardware. So, if this is the case, have your phone checked by a trusted Samsung technician.

D. Do a Factory Reset

A Factory Reset should only be performed once you have exhausted all the possible solutions and if you have determined that the problem is not within the hardware itself. Be sure to backup everything in your device though because the process will totally refresh your system files and wipe out all the contents of your device.

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For more questions related to Android smartphones or tablets, feel free to email us via [email protected].

Fix to a Samsung Galaxy S3 Not Syncing

Galaxy S3 not syncing

Galaxy S3 not syncing

A message recently came in Mailbag from Kelly about a problem wherein her Samsung Galaxy S3 not syncing. The email reads, “Hi The Droid Guy. I am so glad that you are on this case now because it will finally get solved. The problem is that the Contacts on my Samsung Galaxy S3 have not synced through Google since June 4, 2013. Nothing special happened that day that I can recall nor did I download any attachments that were from unknown sources or suspicious apps. I read somewhere that Backup Assistant may be contributing to the problem so I disabled it. That did not remedy the problem with Google Sync. I have a Samsung Galaxy S3 SCH-I535 running Android 4.1.2 on the Verizon Wireless network. Attached are pictures which may assist you in diagnosing and fixing the issue. I placed the problem on Google forum as well but there’s no answer yet. Thanks for your help in advance.”

Possible Solutions to a Galaxy S3 Not Syncing

Upon researching about the problem in the Verizon Wireless Forum, it was confirmed by several subscribers that the Backup Assistant of the carrier is indeed causing problems, especially in syncing their devices. So, one solution suggested there was to disable it similar to what Kelly did.

In a related article that we published months ago about the Galaxy S3 not syncing problem, we also suggested clearing the cache of the email app, removing the Google account and adding it again. In addition, we have mentioned too that toggling Airplane mode seemed to fix the issue too according to some users.

If all else fails, there must be a problem with the system files of the phone which is either caused by the buggy Backup Assistant or other third-party apps. If this is the case, the only solution left would be to do a Factory Reset. This will completely delete Backup Assistant as well.

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Source: Verizon Wireless Forum

Galaxy Note 2 Safe Mode – How to Enable and Disable It

galaxy note 2

galaxy note 2 safe mode

As mentioned in the previous article here, the Galaxy Note 2 Safe Mode works much like that with Windows-based computers. It only loads the stock apps or the basic programs that the device needs in booting up successfully.

Entering the Galaxy Note 2 Safe Mode is a basic troubleshooting method that will enable you to detect if one or more apps that you have installed are causing the errors that you are experiencing with your Android phone.

For the benefit of the people who do not how to enter the Galaxy Note 2 Safe Mode, here are the steps that you should follow to perform this:

Enabling the Galaxy Note 2 Safe Mode

1. Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.

2. Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.

3. Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.

4. After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

Slight Variation in the User Interface

The way of entering Safe Mode is pretty much the same with the Galaxy Note 2, S3, S2 and even Android-based Motorola devices with just a slight variation depending on the version of your operating system. The one presented here is for Galaxy Note 2 before Android 4.1 Jellybean. For devices with Android 4.1 or later versions, a prompt will appear whether you want to reboot under Safe Mode or not (similar to this).

Disabling the Galaxy Note 2 Safe Mode

To exit the Galaxy Note 2 Safe Mode, all you have to do is turn off your phone normally using step 1 above. Then, power it on using the usual way.

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I hope that the information provided here somehow helped. For more questions or suggestions, write to us at [email protected].

WiFi Connectivity Problem in Galaxy Note 2

wifi connectivity problem Samsung Galaxy Note 2

Recently we have discussed the possible causes and solutions to the WiFi connectivity problem experienced by some Samsung Galaxy Note 2 phones. In one article, we presented using the Power Save Mode to optimize the performance of the phone’s WiFi. Other solutions were also presented here.

Since the Galaxy Note 2 is running in the same Android operating system similar to the Galaxy S3 and S4, the articles listed below can help troubleshoot the issue as well:

1. WiFi Auto Connect Problem

2. WiFi Connectivity Keeps on Turning Off

3. Phone Asks for WiFi Password Every Restart

Additional WiFi Connectivity Problem Solution Suggested by A Reader

If any of the WiFi connectivity problem solutions presented here before fail to solve the issue even when going as far as performing a Factory Reset to your Galaxy Note 2, it may already be hardware-related.

In a story shared to us by Rob Coe, one of our readers, when any of the previous solutions here did not fix his WiFi connectivity problem, he suspected that it may no longer be a configuration issue or a simple software glitch. Thus, he contacted his carrier about it.

Like many other Samsung smartphone users who directed their problems with their carriers, Rob’s carrier did not provide him a definitive answer at first. So, after bugging them about it, they finally agreed to open up his Galaxy Note 2.

From there, they found out that the phone’s WiFi antenna was poorly connected. It looked like it was only hanging on a thread. The carrier ruled out that it was a factory defect (since Rob’s Galaxy Note 2 was only bought last December). Finally, they had the unit replaced.

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