AT&T Galaxy S3 Problems, Errors, Questions and Solutions [Part 4]


Are you a Samsung Galaxy S3 owner under AT&T network? Do you have problems with your phone? If so, read this post as I’ve addressed ten of the most common problems, errors and questions our readers reported. All issues I cited here were sent to us through email by our readers.

While this post is apparently intended to ATT subscribers, the procedures I used here troubleshoot or fix problems can be used to any variants of Galaxy S3. So, if you can find similar issues, try to follow the provided workaround. If it doesn’t work for you, contact us via [email protected] but please provide all necessary details about the problem.

We’ve already addressed more than 500 issues so I suggest you visit our Galaxy S3 Troubleshooting page if you’re an owner of such phone. Or, you may also contact us by posting your concerns on our Facebook wall or Google+ page. Now, click a link to jump to the problem:

  1. AT&T Galaxy S3 Facebook SSL Handshake Error
  2. Copy / Paste Not Working On AT&T Galaxy S3
  3. AT&T Galaxy S3 Doesn’t Charge Properly
  4. AT&T Galaxy S3 WiFi Automatically Turns Off
  5. AT&T Galaxy S3 Can’t Make / Receive Calls
  6. AT&T Galaxy S3 Becomes Too Hot, Charges Slow
  7. AT&T Galaxy S3 Picture Messaging Questions
  8. AT&T Galaxy S3 Warranty Questions
  9. AT&T Galaxy S3 Settings Has Stopped Error
  10. AT&T Galaxy S3 Internet Has Stopped Error

AT&T Galaxy S3 Facebook SSL Handshake Error

Problem: Hi Droid guy, have you encountered the Facebook SSL handshake error because that’s what I’m getting right now. I don’t have any idea how it started but the error message suggest I may have a problem with my connection, which I know there isn’t. here’s the error message: “Login Failed: Sorry, unable to login to Facebook. Please check your network connection or try again later. (SocketTimeoutException:SSL handshake timed out).” Can you guys help me with this please? By the way, I have a Galaxy S3 under AT&T. — Katy

Related Problem: Hello. I’m having issues logging in to Facebook today. I thought it was my internet connection but it wasn’t. I tried connecting my laptop to my home network, the same network where I connect my phone, and logged in to my Facebook account. It went through. So, it’s not my connection or my username and password. But what is causing this? The error says something like handshake SSL? Help me please. — Georgina

Potential Solution: This problem is never about your internet connection nor login credentials but the date and time in your phone may have something to do with it. I don’t want to explain it any further because it’s too technical. So, just try to follow these steps to fix this:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Date and time.
  4. Tap Automatic date and time to clear the check box if you want to manually set them. ‘Set date’ and ‘Set time’ light up and are now accessible.
  5. Tap Set date to set the correct date. When finished, tap Set.
  6. Tap Set time to set the correct time. When finished, tap Set.

This is the only procedure you need to do to rectify the problem. But in case you’re still getting the same error after making sure the time and date are correct, then clear the cache and data of the Facebook app. That should do it.

Copy / Paste Not Working On AT&T Galaxy S3

Problem: I have a two-year old Galaxy S3 under AT&T and while it’s still working fine, one of the things I noticed is that it no longer copy / paste selected texts. I’ve tried so many times and it just won’t work. This is the first time I encountered this problem so I don’t know how to fix it. If you have any idea how to solve this problem, please let me know.

Related Problem: Hello droid guys. This is my first time to email you because of the minor problem I have with my Galaxy S3. My provider is ATT and I already called its tech support but they just told me to reboot my phone after the call and the problem will be fixed…well, it wasn’t and I hate to stay on the line waiting for the rep again. So, here I am hoping you guys can provide a more effective solution to this problem.

Potential Solutions: According to an Android developer I’ve talked with, this problem occurs because TestServices corrupted the data in the clipboard making them inaccessible. It is more of an annoyance than problem because, according to him, if the phone is rooted, the user can just access the clipboard directory and delete everything in it, then clipboard will work again. However, for non-rooted or stock users, there’s no way they can access the directory since it is included in the data partition. Therefore, to fix this problem, a factory reset is needed.

AT&T Galaxy S3 Doesn’t Charge Properly

Problem: Hey guys, thanks for doing all the hard work. Your site is very helpful. My problem started just recently and it’s about my phone’s capability to charge. It is a Galaxy S3 and I’m on contract with ATT. Anyway, the problem is that when I plug my phone to charge, which I do everyday, there is 50% chance it won’t charge and 50% chance it will charge just fine. It was never like this before so it’s frustrating to see it this way. There are also times when it’s charging just fine for a moment then it stops. I have to unplug the cable and plug it back in hoping it would charge again. Can you guys help me with this? Is it a hardware problem? — Melody

Related Problem: Hi team! I have a Samsung Galaxy S3 and I’m having problem charging the phone using its original charger. There are times when I plug the charger and the phone won’t respond or charge and there are also times when it cannot finish charging at all. One night I left it to charge but when I woke up in the morning, the battery percentage was the same as when I plugged it in (18%). Is this a problem with the charger or the phone? — Jensen

Troubleshooting: It could be a problem with the battery, or the charger, or the phone. We will never know unless we will troubleshoot it. The first thing you must do is plug the phone to charge and if the phone doesn’t respond, try wiggling the cable to find out if there’s an instant that the phone could detect current flowing through the cable. If this the case, then the problem can now be traced to either the cable or the port itself.

If you have access to a different charger and battery, try using them to see if the phone charges fine with different accessories. If so, then it means any of those accessories are defective already and you need to buy a new one. However, if the phone refuses to charge even with new accessories, then it’s a hardware problem. To be more specific, it’s the USB Charging Port, the component that bridges the battery and the motherboard, that is busted. You can have it replaced because it can be bought for less than $20. But I suggest you call your provider and inquire if you can have a replacement unit.

AT&T Galaxy S3 WiFi Automatically Turns Off

Problem: Hi Harold. This is the second time I emailed you guys about some problems I have with my phone. The first one was fixed right on but now I’m having another issue with my S3. I already called ATT about it but it wasn’t fixed. The problem is that the WiFi on my phone keeps turning off by itself. At first, the connection will work fine but after a few minutes, it disconnects leaving the WiFi off. I have no clue why my phone is doing this. Can you fix it? Thanks. — Jemimah

Related Problem: Droid guy, the service you offer is great. No one else does this so please keep it up. I have a question about my WiFi connection. How come it turns off on its own? I mean I turn it on and I get a connection for several minutes but that the WiFi icon at the top disappears and when I check it in the Settings, it’s off. Can an app do this or is it an issue with the hardware? I need your advice on this so please include my problem in your next publication. — Nash

Potential Solution: This is a common issue with Galaxy S3 and most of the time, it’s the WiFi power saving mode that causes this. Once enabled, your phone will automatically turn off WiFi when it goes to sleep. When the phone is awaken it will stay off so you’ll have to turn it on every time you want to use it. Don’t worry, there’s nothing wrong with your device but I do admit this issue is very annoying. Please follow the steps below to check if the WiFi power saving mode is turned on:

  1. Open up the Galaxy S III phone dialer.
  2. Dial *#0011#
  3. When the new screen opens, tap the menu button.
  4. Select Wi-Fi.
  5. If the Wi-Fi Power Save Mode is ON, just tap the button to set it to OFF.

However, if the power save mode is already off, then you need to do the following procedure:

  1. Press the Menu button.
  2. Go to Settings.
  3. Tap Wi-Fi.
  4. Press the Menu button again.
  5. Select Advanced.
  6. Choose Keep Wi-Fi On During Sleep.
  7. Tap the radio button to Always.

It is also recommended that you “forget” your network in your phone and let it detect and connect to it again to refresh the connection.

AT&T Galaxy S3 Can’t Make / Receive Calls

Problem: I am under contract with AT&T and my phone is a Samsung Galaxy S III. The problem started three days ago; I can’t make a phone call nor receive one. The thing is, I remember there was an update and I have no choice but to install it then this problem. Is it possible that an update caused this problem? I don’t get any error on the screen but when I dial a number, it attempts to dial the number but stops after a few seconds. So the call is cut off even before the other person hears his phone rings. I also never received a call since the problem started. Usually, I get about 5 calls a day from family and friends but since three days ago, I haven’t. If you know how to fix this problem, please help me. Thanks. — Jonathan

Related Problem: I was just browsing the web finding solution for the problem with my phone and I found your site and am very happy to know you guys help Android users. So, my problem is when I make a call from my S3, an automated system will answer and the call will not go through. My mother emailed me just today saying when she dialed my number, the call will go straight to voicemail but I don’t hear my phone ringing. Is my phone already defective or is it a network issue? Please enlighten me about this problem. Thanks. — Eliza

Troubleshooting: Jonathan, there is a possibility that the update messed up some settings in your phone especially if your Galaxy S3 didn’t originally come from AT&T. There is always a difference between a device built specifically for AT&T and those that are bought from third-party retailers but used under the same network. The most logical thing you can do is call your provider and ask about this problem. I believe they can answer your questions better and they can check on their end if it’s an issue with the network or your account. For now, leave every setting to their default values.

Eliza, your problem is apparently a provisioning issue. It has something to do with your provider’s system. During my tenure as a tech support for one of the wireless companies in the US, I often encounter calls like this. We had a tool that will fix it in one click so I believe AT&T can do that as well. But basically, it’s just about reactivating your number to be able to receive service from the network. Needless to say, you need to call the tech support hotline.

AT&T Galaxy S3 Becomes Too Hot, Charges Slow

Problem: I am very grateful I found you email online. I have been to a lot of forums already but no one provided a solution to my problem, not even an explanation. Anyway, I have a Galaxy S3, which gets its service from AT&T network. I noticed that the phone will become very hot and drains its battery way quicker than normal and when I plug it to charge, it goes 2% up after 45 minutes, which is way too slow, right? Do you happen to know the reason behind this problem and can it be fixed?

I called ATT and they wanted me to bring the phone in for check up saying it could be the hardware. I can still use the phone like texting and calling so I’m hesitate to send it in for repair. I’m hoping you guys have an explanation or solution for this. — Fran

Related Problem: It started last week, my S3 phone is refusing to charge normally. Before, I would only plug it for a couple of hours and it’s fully-charged but now, even if I left it plugged in overnight, it will say it only has 76% battery in the morning. Not really sure what’s causing this and I’m not really that techie to explore further. I need your advice on this. What should I do? — Mary

Troubleshooting: There’s no easy way to know what the culprit is but it’s necessary you do the basic troubleshooting before sending the phone in for repair. Let’s take a look at the symptoms: the phone becomes hot faster, it depletes its battery quicker, and charges very slow. At this point, it isn’t clear whether it’s a software issue or a hardware problem so we need to isolate the problem by observing it.

Boot the phone in safe mode to temporarily disable all third-party apps and services. If the phone heats up faster, it means it’s processor may be in hyper-drive and it could only happen if there’s a ton of apps and services running in the background. Booting the phone in safe mode is the most logical thing to do to isolate the problem. While in that state, observe if the phone still heats up faster and try to plug the charger in to find out if the device can charge normally. If all issues were fixed while the phone is in safe mode, it means that third-party apps and services are causing them but since there’s no way for us to tell which are problematic, it is wise to just backup your data and reset the phone to its factory settings.

In case the problems are fixed in safe mode, the issue is more serious than the usual CPU over usage. There’s even a chance that it’s a hardware problem. I suggest you reset the phone just to rule out the possibility that it’s a firmware issue and wipe all your personal information before you send it in for repair.

AT&T Galaxy S3 Picture Messaging Questions

Question: Why can’t my Galaxy S3 download pictures sent via text messages? I’m sure I have an internet connection because I’m connected to my WiFi connection at home but still I can’t download them. I’m under ATT network and I’m planning to call them but I’m hoping you guys can answer me.

Related Question: Hi droid guys! My phone cannot send MMS or picture messages, why is that? Is it a problem with my phone or my network? My phone is a Galaxy S3 and I’m under ATT. Thanks for your answer.

Answer: Mobile data is required so that your picture messages will be sent and that you can receive from others. Even if you hare connected to a WiFi network, you will not be able to receive or download those picture messages if mobile data is turned off in your device.

However, if mobile data is on and you still can’t receive picture messages, then there’s an issue with APN settings in your phone. For this, you need to call your provider, ask for the correct APN and let the rep walk you through creating one or editing the existing APN in your phone.

AT&T Galaxy S3 Warranty Questions

Question: While I was eating, I placed my phone on the table but the glass of water was hit by a ball and it spilled on my phone. The device is still works perfectly fine but it’s display turned blur and sometimes flickers. The water may have entered and caused minor damage especially to the display. Will Samsung replace it? Oh, by the way, it’s a Galaxy S III.

Related Question: Hey guys. I was in the office and I placed my phone in my chest pocket. I eventually forgot I placed it there and when I bowed to get my pen on the floor, the phone jumped out of my pocket and shattered on the floor. It won’t turn on now. Would Samsung replace it?

Answer: I believe both water and physical damages aren’t covered by warranty or insurance. For Samsung, replacing broken phones is not good for business and it always uses the word “negligence” when it comes to these things. But try calling your provider because it wants you to stay with the company, maybe it can offer better remedy for it.

AT&T Galaxy S3 Settings Has Stopped Error

Error: Hi guys. All of the sudden today my phone became so slow, then it rebooted and when it reached the Home screen, the error message “Unfortunately, Settings has stopped” popped up. I tap OK and it goes away but comes right back after a few seconds so I really can’t use my phone properly. Reboot makes no difference. Help! — Glosan

Potential Solution: I’m more interested to know what caused this problem or what happened to the phone before its performance became slow. Settings is apparently not a third-party app. It is a core service that handles all settings in your phone and since it crashed, it means there’s an issue with the firmware.

I suggest you boot the phone in safe mode and see if the error still pops up and if you can backup your data. If you can do those things then proceed with factory reset. There’s no easy way to address this problem so bear with the hassle. In case the reset doesn’t fix the problem, find someone who knows how to re-flash the current firmware in your phone.

AT&T Galaxy S3 Internet Has Stopped Error

Error: I was using Facebook app yesterday and when I tried to open a link an error came out saying, “Unfortunately, Internet has stopped.” Why did it happen and how do I fix it? Before, all links are opened in Chrome and definitely no error message. Please guide me as I don’t know what to do to bring the phone back to normal.

Solution: Some settings in the Facebook app may have been changed. It seems to me that links from FB app are now being handled by the stock browser in your Galaxy S3. To make Chrome the default handler for links from FB, go to Settings > Application Manager > All > Facebook > tap the Clear Defaults button.

Now to launch the Facebook and try opening a link. You will now be prompted to choose between browsers you want to use. Choose Chrome and tap ‘Always’ and that should do it.

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