With all the constant updates and compatibility issues, we understand that you might come across issues with your Android device.  TheDroidGuy has been listening to the users with the most common issues and have gathered the best solutions for the problems you may come across.

Got Problems With Your Device? We Can Help.

Follow These Steps:

1) Like us on Facebook.  In order to access the troubleshooting page, you must be logged into Facebook and be a fan of the page (a.k.a. “like” the page).

2) Go to our troubleshooting page on TheDroidGuy Facebook Page.

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3) Select your device from the troubleshooting page, and go from there.

4) Feel free to send us your questions as well, and we will do our best to respond.  You can send us a detailed message about your problems on this form or post your question on TheDroidGuy Facebook fan page.

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  1. Samsung S5 Active Not Connecting to wifi
    I’ve been at a campground where I have internet access, the internet was working perfectly fine until they added a sign-in requirement to get on the wifi. My phone never was asked to sign in. I can’t connect to the wifi. It won’t say “Obtaining Ip Address” , it would say “Authentication Error Occured” or it simply would just wont connect, EVEN IF I SPAM IT. I’ve tried on my xbox, it sends me to the site and I check the terms and agreements and it connects, my families phones connects and works FINE. But mine wont

  2. Shyquan that’s usually an issue with WiFi calling, make sure it’s turned off and that you have preferred network selected under the data

  3. I have 6edge +. Last night I received a text message and I lost all contacts out of my phone and the font in messages changed size. My contacts aren’t in my Samsung account, cloud, or google!!! HELP!!!

  4. I can’t hear people when they call me or when I call them but say I call them using the Facebook app i can hear them and they can hear me all other sounds work fine on my phone please help

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