AMD Graphics Card Not Detected in Device Manager

AMD is an American company that manufactures computer processors and related products. One of their popular products is their graphics card which is the choice of most PC gamers. Although they produce high quality products there are instances when certain issues can occur which we will be troubleshooting today. In this latest installment of our troubleshooting series we will tackle the no AMD graphics card not detected in device manager issue.

Fix Windows 10 not detecting AMD graphics card

Before performing any of the recommended troubleshooting steps listed below it’s best to restart your computer first. This action refreshes the operating system and remove any corrupt temporary data that could be causing the problem.

Make sure your Windows 10 operating system is updated

Microsoft regularly releases updates to the Windows 10 operating system which improves its overall performance and fixes certain bugs. You will need to make sure that your computer is running on the latest software version as this will reduce the possibility of the problem being caused by bugs.

  • Select the Start (Windows) button from the bottom-left corner.

  • Go to settings (gear icon).

  • Select the Update and Security icon.

  • Choose Windows Update tab in the sidebar (Circular arrows)

  • Select Check for updates. If there is an available update, it will begin downloading automatically.

Once your computer is running on the latest updates try to check if the AMD video card can’t be detected issue still occurs.

Install the latest AMD drivers

If you have installed a new AMD graphics card on your computer and it is not being detected then you will need to make sure that you have the latest drivers installed. If you are using an older driver then make sure to completely uninstall this before installing the new version.

  • Download the AMD Cleanup Utility from here https://www.amd.com/en/support/kb/faq/gpu-601.

  • Locate the file where it was saved and double-click on the “AMDCleanupUtility.exe’ file.

  • A dialogue box should appear stating AMD Cleanup Utility has detected the system is not in safe mode and provide an option to reboot the system to run the Utility in safe mode:

  • Click “Yes” the system will be rebooted and AMD Cleanup Utility will run in safe mode.

  • The next dialogue box provides a warning message stating that the AMD Cleanup Utility will remove all AMD driver and application components.

  • Click “OK” to continue

  • After clicking “OK” the Utility will be minimized to the notification area (system tray) and the progress will be displayed as a tool tip.

  • The cleanup process will continue to run in the background.  To check the progress, hover the mouse over the AMD icon in the notification area.

  • Once the cleanup process is finished, a message is displayed stating it has successfully completed. Click “View Report” to see the list of components that were uninstalled, otherwise click “Finish” to exit the Utility.

  • Reboot your computer.

Once the drivers have been uninstalled it’s time to install the latest driver update. You can do this with the help of the AMD Driver Auto-detect tool  which you can download from https://www.amd.com/en/support.

  • Visit the AMD Driver and Support page and see section Auto-Detect and Install Radeon Graphics Drivers for Windows.

  • Click the DOWNLOAD NOW button to begin downloading the executable file for the tool.

  • Once download is complete, run the file to launch the Installer.

  • Click Install to extract the needed files.

  • After file extraction is complete the tool should automatically launch.

  • Review the End User License Agreement and information about the User Experience Improvement Program.

  • Click Accept and Install to continue or close the window to exit the AMD Driver Auto-detect tool.

  • After clicking Accept and Install, the tool will attempt to detect the installed AMD graphics product and operating system.

  • Upon successful detection of your system configuration, the tool will display the latest Recommended and Optional driver packages that are compatible with your graphics product, as well as the currently installed driver version

  • Select the desired version and choose Express installation.

  • After the driver package has been downloaded, installation should begin automatically.

  • Restart your computer

Check if the AMD video card not detected in device manager still occurs.

Other fixes

In case the issue still persists even after following the troubleshooting steps listed above then you should try to do the following.

  • Turn off the computer. Remove the AMD graphics card from your computer then carefully reinsert it back. Make sure to connect the necessary power cables if required.

  • Try checking if the graphics card works on a different computer.

Having Issues with your computer? Feel free to contact us using this form. We’ll try to help.