AMD is an American company that develops computer related technologies. One of their most popular products are their graphics cards which can provide a superb gaming experience. Although the company creates great products sometimes certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the AMD driver keeps crashing in Windows 10 issue.
Before performing any of the recommended troubleshooting steps listed below it’s best to restart your computer and router first. This action refreshes the operating system and remove any corrupt temporary data that could be causing the problem.
Install the latest AMD drivers
One of the main reasons as to why the driver crashes is because it is outdated. You will need to make sure that you have the latest graphics drivers installed in your computer.
Download the AMD Cleanup Utility from here https://www.amd.com/en/support/kb/faq/gpu-601.
Locate the file where it was saved and double-click on the “AMDCleanupUtility.exe’ file.
A dialogue box should appear stating AMD Cleanup Utility has detected the system is not in safe mode and provide an option to reboot the system to run the Utility in safe mode:
Click “Yes” the system will be rebooted and AMD Cleanup Utility will run in safe mode.
The next dialogue box provides a warning message stating that the AMD Cleanup Utility will remove all AMD driver and application components.
Click “OK” to continue
After clicking “OK” the Utility will be minimized to the notification area (system tray) and the progress will be displayed as a tool tip.
The cleanup process will continue to run in the background. To check the progress, hover the mouse over the AMD icon in the notification area.
Once the cleanup process is finished, a message is displayed stating it has successfully completed. Click “View Report” to see the list of components that were uninstalled, otherwise click “Finish” to exit the Utility.
Reboot your computer.
Once the drivers have been uninstalled it’s time to install the latest driver update. You can do this with the help of the AMD Driver Auto-detect tool which you can download from https://www.amd.com/en/support.
Visit the AMD Driver and Support page and see section Auto-Detect and Install Radeon Graphics Drivers for Windows.
Click the DOWNLOAD NOW button to begin downloading the executable file for the tool.
Once download is complete, run the file to launch the Installer.
Click Install to extract the needed files.
After file extraction is complete the tool should automatically launch.
Review the End User License Agreement and information about the User Experience Improvement Program.
Click Accept and Install to continue or close the window to exit the AMD Driver Auto-detect tool.
After clicking Accept and Install, the tool will attempt to detect the installed AMD graphics product and operating system.
Upon successful detection of your system configuration, the tool will display the latest Recommended and Optional driver packages that are compatible with your graphics product, as well as the currently installed driver version
Select the desired version and choose Express installation.
After the driver package has been downloaded, installation should begin automatically.
Restart your computer
Try to check if the display driver crashing issue still occurs.
Disable your browser extensions
One factor that can cause this problem is a conflict with a browser extension. This usually happens when watching YouTube videos. To fix this you should try to disable the browser extensions.
In your Chrome browser click the More icon in the top right corner.
Navigate to More tools > Extensions.
A list of installed extensions will appear. Disable these extensions
Restart your browser.
Try to check if the AMD Driver crash still occurs.
Change TdrDelay value from Registry Editor
The TdrDelay value checks how long it takes for your graphics card to respond. If the card does not respond within this time period then Windows 10 will restart the card drivers thus causing a crash. To fix this problem you should try increasing this value.
Press Windows Key + R and enter regedit. Press Enter or click OK
When Registry Editor starts, in the left pane go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicDrivers
Right-click anywhere in the right pane, and choose New > DWORD (32-bit) Value or New > QWORD (64-bit) Value depending on the system you use. For 32-bit systems, it’s recommended to use DWORD 32-bit and QWORD 64-bit for 64-bit operating systems.
Enter TdrDelay as the name for newly created DWORD and double click it.
Set Value data to 8 and Base to Hexadecimal. Click OK to save changes.
Close the Registry Editor.
Restart your computer.
Try to check if the AMD display driver crashing issue still occurs.
You need to make sure that your computer operating system is running on the latest update. This will ensure fewer bugs, better compatibility with drivers, and an increase in performance. Select Start > Settings > Update & Security > Windows Update , and then select Check for updates. If updates are available, install them.
Once your system is updated try to check if the AMD display driver keeps crashing issue still occurs.
Repair system files
If the problem is caused by corrupted or missing system files then you will need to repair these files.
Type cmd in the search bar then right-click Command Prompt and select Run as Administrator
On the command prompt windows type sfc /scannow then press the enter key.
Wait for the scanning process to complete and then restart your computer. All the corrupted files will be replaced on reboot.
Check if the AMD driver crash problem still occurs.
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