Galaxy Note10 Plus Play Store won’t install update

Are you having trouble with your Galaxy Note10 Plus Play Store app that won’t update? If you do, you’ve actually come to the right website. In this article, we’ll show you a list of possible solutions to try to fix the problem. The solutions below may be long but you don’t have to worry, as most Play Store problems are easily fixed. We hope that you’ll find this post helpful.

Galaxy Note10 Plus Play Store won’t install update fix #1: Check internet connection

If you have slow internet connection speed, Google Play Store may appear to refuse to update. Be sure that you are connected to a wifi network or strong cellular data network before updating. If you’re not sure whether or not you it’s a slow internet issue, try running a speedtest. If you are positive that your internet works just fine, consider skipping this suggestion.

Galaxy Note10 Plus Play Store won’t install update fix #2: Take note of error

If there’s an error code or message that shows up when you try to update apps via Play Store, it’s important that you take note of it. Use Google to search for an online solution to that particular code and see if you can fix it.

Galaxy Note10 Plus Play Store won’t install update fix #3: Troubleshoot Play Store app

If Play Store won’t update, you can troubleshoot it directly. There are three things that you can do:

  • Force quit app
  • Clear cache
  • Clear data

Force quit app. Restarting a misbehaving app is often a good way to fix it. Just like any other app, the Play Store can sometimes encounter bugs that may not go away right away. Be sure to force quit it. Here’s how:

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Clear app cache. You can also clear the cache of your Play Store app at this point. This will help in fixing any issue with the app’s cache or temporary files.

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Restart the device and check for the problem.

Clear app data. Should clearing of the app’s cache won’t make a difference, try to also reset its settings to defaults. To clear an app’s data and return it to its defaults:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Galaxy Note10 Plus Play Store won’t install update fix #4: Restart device

If your Galaxy Note10 Plus Play Store still won’t install update at this time, it’s not a bad idea if you restart your device. This simple solution sometimes work in fixing apps that have developed bugs. This can work if the cause of the problem is a temporary bug that causes the system to freeze or become unresponsive. If you haven’t tried this yet, be sure that you do it this time. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10 Plus Play Store won’t install update fix #5: Reset Google Services Framework to defaults

Google Services Framework is an important core system app that makes some Google apps to work. If you haven’t figured a solution yet, make sure that you clear its data to reset it to defaults.

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the Google Services Framework app.
  8. Tap Storage.
  9. Tap Clear Data button.

Galaxy Note10 Plus Play Store won’t install update fix #6: Clear cache partition

Some Android issues may occur following a system update or app installation. That’s usually due to a corrupted system cache. This cache is used by the OS to load apps quickly. To check if you have a system cache issue:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Galaxy Note10 Plus Play Store won’t install update fix #7: Update while running on Safe Mode

If Play Store app is still not updating, try running your Galaxy Note10 Plus to safe mode. In this mode, no third party apps can run but preinstalled apps like the Play Store still works. Try updating on safe mode to see if a third party app is to blame.

To restart to safe mode here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.
  6. Check for the problem.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10 Plus is still problematic, repeat steps 1-4.

Galaxy Note10 Plus Play Store won’t install update fix #8: Sign out of your Google account

If the problem remains at this point, another good troubleshooting step to do is to sign out and back in to your Google account. Before doing this step, be sure to check the username and password of your Google account. The last thing that you want to happen is to be locked out of your phone or Google Play Store app.

To sign out of your Google account:

  1. Open Settings app.
  2. Tap Cloud and accounts.
  3. Tap Accounts.
  4. Select the Google account in question.
  5. Tap Remove account.
  6. Restart your device.
  7. Sign back in to your Google account and check for the problem.

Galaxy Note10 Plus Play Store won’t install update fix #9: Reset all settings

Before you want to do more drastic software changes, you should also consider returning all settings to their defaults. Unlike factory reset, resetting all settings as a troubleshooting step won’t affect personal data so at this point, there’s no need to back your files up yet.

To reset all settings:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Galaxy Note10 Plus Play Store won’t install update fix #10: Factory reset

The final possible solution that you can do in this case is to wipe the phone. Factory reset is usually effective in fixing issues due to software bugs. Since majority of Play Store errors and problems are caused by bad software, this will most likely help.

Below are the two ways to factory reset your Note10+:

Method 1: How to hard reset on Samsung Galaxy Note10 Plus via Settings Menu

This is the easiest way to wipe your Galaxy Note10 Plus. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Suggested reading: How to fix Galaxy Note10 screen won’t auto rotate

Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.