Hard reset is a factory reset via Recovery Mode. On Samsung devices, there are at least 2 ways to wipe a device. One if via Settings Menu and the other via Recovery Mode. This video will walk you through the easy steps to factory reset by using hardware buttons and via Recovery.
Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Disable FRP before you reset
With the introduction of Android – 5.0 Lollipop, Samsung devices enjoyed stronger security features. Android – 5.0 Lollipop brought with it Factory Reset Protection or FRP that locks a device if a user fails to provide Google account credentials following a factory reset. This makes it harder for thieves to simply wipe a stolen device and use it. If FRP was enabled before the device was stolen, the screen would be locked for good unless the correct Google account is added to it.
So, even if you are the legitimate owner of your Galaxy S7 or S7 edge, you want to make sure that you won’t be locked out of your own device after wiping it. To do that, you must turn off FRP ahead of time. You also need to do this if you’re planning on giving or selling the device away.
To disable FRP on your Galaxy S7 or S7 edge:
- Open Settings app.
- Tap Lock screen and security and remove all passwords, patterns, or PINs you are using to secure your phone.
- Once you’ve removed your screen lock, go back the main menu of Settings.
- Then, go to Cloud and accounts.
- Tap Accounts.
- Select your Google account or accounts. Make sure to remove all Google accounts from the device.
- Then, tap on More settings icon at the upper right of the account (three dots).
- Tap Remove account button.
How to hard reset on Samsung Galaxy S7 Edge
Now that FRP has been disabled, you can proceed with hard reset. Follow these steps to boot the device to Recovery Mode and factory reset from there.
- Create a backup of your data.
- Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo shows up, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Engage with us
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.