How To Fix The Huawei P Smart (2019) Won’t Connect To Wi-Fi Issue

The #Huawei #PSmart (2019) is a mid-range Android smartphone first released in December 2018. It has a 6.21 inch IPS LCD display with a resolution of 1080 x 2340 pixels. It uses a dual rear camera system and a single 16MP selfie camera at the front. Under the hood is a Hisilicon Kirin 710 processor which when paired with 3GB of RAM allows the phone to run apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei P Smart (2019) won’t connect to Wi-Fi issue.

If you own a Huawei P Smart (2019) or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix The Huawei P Smart (2019) Won’t Connect To Wi-Fi Issue

Before you do any of the recommended troubleshooting steps for this particular problem you will need to make sure  that the phone is running on the latest software version. If an update is available then you should download and install it first. Once the update has been installed then proceed with the steps listed below.

Don’t forget to turn on the phone Wi-Fi switch

Your phone has a Wi-Fi switch which will need to be activated in order for the device to connect to a wireless network. There are cases where the phone owner will forget to turn on this switch making it seem that there is a Wi-Fi problem. What you will want to do first in this case is to make sure that the Wi-Fi of the phone is switched on.

  • Select Settings
  • Select Wireless & networks
  • Select Wi-Fi
  • Turn on Wi-Fi

Try to check if the phone can connect to the Wi-Fi network.

Check if the problem is caused by the router

Sometimes the problem can be caused by an issue with the router which is why you will need to eliminate this possibility. Can other devices connect to the router successfully? Does the router have a setting activated (MAC Filtering) that is blocking your phone from connecting to it? One quick way to check if this is a router related issue is to try connecting your phone to a different Wi-Fi network then check if the issue still occurs.

Perform a soft reset

One you have made sure that the problem is not caused by the router it’s time to check if a minor software glitch is the culprit. What you will want to do is to refresh the phone software which can be done easily by simply restarting the device.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occurs.

Reset the phone network settings

This step is usually done whenever the phone is having a problem connecting to a data network.  The following changes will occur on your phone.

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

To reset the network settings of your device:

  • Turn on the mobile by pressing the Power key for a few moments
  • Choose Settings and System.
  • Tap Reset.
  • Open Network Settings Reset.
  • Select Network Settings Reset and tap Network Settings Reset one more time.

Check if the issue still occurs.

Start the phone in Safe Mode

There are cases when an app you downloaded will cause the Huawei p Smart (2019) won’t connect to Wi-Fi issue on the phone when it is installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Power off the phone by holding down the power button for a few seconds.
  • Press and hold the power button and release it when you see the Huawei logo on screen.
  • After releasing the Power key, immediately press and hold the Volume down key.
  • Keep holding the Volume key till the phone completely boots up.
  • Once the phone boots up,  “Safe mode” should be appeared on the bottom of the screen

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off your phone.
  • Press and hold Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
  • Reboot the system once the process is completed

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then there is a possibility that this is caused by a system glitch. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off your phone.
  • Press and hold Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight  select wipe cache/factory reset and use power key to select it
  • Reboot the system once the process is completed

Setup the phone then check if the issue still persists. If it does then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.