How To Fix Samsung Galaxy Note 10+ 5G Moisture Detected Error

The #Samsung #Galaxy #Note10+ #5G is  one of the best 5G enabled Android smartphone that’s available in the market today . This phone was released last August and has a solid build quality made of an Aluminum frame with glass on both the front and back. It uses a 6.3 inch Dynamic AMOLED display with a resolution of 1080 x 2280 pixels. Under the hood is a Snapdragon 855 processor which is paired with 12GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Samsung Galaxy Note 10+ 5G moisture detected error issue.

If you own this particular model or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. 

How To Fix Samsung Galaxy Note 10+ 5G Moisture Detected Error

One common error message that will appear on your phone display if you get your phone wet is the moisture detected error. When this occurs on your device, you won’t be able to charge your phone as this is a protective measure to ensure that the components inside the phone don’t get short circuited. The best thing to do in this scenario is to wipe the exterior part of the phone with a soft cloth. If there is liquid present in the phone charging port then use a hair dryer to remove this liquid. You can also set aside the device in a cool dry place to let the liquid evaporate naturally. Once the phone is dry try to check if the issue still occurs.

In case the issue persists or if the problem occurs even if the phone has not been in contact with water then you should proceed with the additional troubleshooting steps listed below.

Perform a soft reset

A soft reset is usually performed when the phone is unresponsive however it should also work in this case as it will refresh the phone software which in turn will eliminate minor software glitches.

  • Press and hold the Volume Down button and don’t release it yet. 
  • While holding down the volume button, press and hold the Power key as well. 
  • Keep both keys held down together for 15 seconds or until the Galaxy Note 10 logo shows on the screen.

Check if the Samsung Galaxy Note 10+ 5G moisture detected error issue still occurs.

Start the phone in Safe Mode

There are cases when  you might have downloaded an app from the Google Play Store that is causing this problem. This usually occurs when the app has bugs or is having compatibility problems with your device.  To check if this is what is happening right now you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode. 

  • Turn the device off.
  • Press and hold the Bixby key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Bixby key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  • While in Safe mode, you can now uninstall apps that are causing a problem

If the moisture detected error does not occur in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.

To find out what the exact app is you will need to do a trial and error method. Start the phone normally then uninstall an app. Once this is done check if the issue still occurs. In case it does then repeat this step until the issue no longer occurs. The last app you uninstalled is most likely the culprit.

Wipe the cache partition 

It’s possible that corrupted system cached data is causing this problem. It’s therefore a good idea to delete this data as the phone will just rebuild this when it starts again.

  • Turn off the device.
  • Press and hold the Volume Up key and the Bixby / Power key.
  • When the Android logo displays, release both keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Bixby / Power key to select.
  • Press the Volume down key to highlight yes, them and press the Bixby / Power key to select.
  • When the wipe cache partition is complete, Reboot the system now is highlighted.
  • Press the Bixby / Power key to restart the device.

Check if the Samsung Galaxy Note 10+ 5G moisture detected error issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then chances are this is caused by a software glitch. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Backup data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  • Turn off the device.
  • Press and hold the Volume Up key and the Bixby / Power key.
  • When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Bixby / Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Bixby / Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Bixby / Power key to restart the device.

If the above steps doesn’t fix the problem then you will need to bring the phone to a service center and have it checked as this is most likely caused by a faulty hardware component already. 

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