How To Fix Huawei Mate 20 Can’t Send MMS Issue

Welcome to another installment of our troubleshooting series where we aim to help the owners of the #Huawei #Mate20 fix the issues that they are experiencing with the device. This is a premium high end Android device released lte last year that uses a 6.53 inch display with a resolution of 1080 x 2244 pixels. It has a HiSilicon Kirin 980 processor combined with 6GB of RAM and uses a triple rear camera system which is co-developed by Leica. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Mate 20 can’t send MMS issue.

If you own a Huawei Mate 20 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Huawei Mate 20 Can’t Send MMS

Before performing any troubleshooting steps on this device it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

There are generally two requirements in order for you to be able to send an MMS using your phone. First, you should have an active mobile data subscription. Second, your phone should have the correct APN settings.

Make sure your phone is able to go online using your mobile data subscription and that it is getting a good data signal, preferably LTE.

Each carrier has its own unique APN setting. Compare your carrier setting with the one set in your phone.

To access the APN settings of your phone:

  • Go to the Settings menu
  • Tap the Wireless & Networks section
  • Press Mobile network
  • Press Access point name

In case your phone satisfies both conditions but it is still unable to send out and MMS then proceed with the additional troubleshooting steps listed below.

Perform a soft reset

You will need to refresh the phone software by doing a soft reset. This is usually done when a phone becomes unresponsive but is also recommended in this particular case.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone restarts check if the issue still occurs.

Clear the cache and data of the text messaging app

There are cases when corrupt data within the text messaging app can cause this particular issue. If this is the case then clearing the cache and data of this app will help.

  • Tap on Settings
  • Tap Apps
  • Tap on Apps again
  • Tap the Messaging app
  • Tap on storage
  • Tap on clear cache
  • Tap on the Home key to return to the home screen

Check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are instances when an app you downloaded and installed in the phone could be causing this problem. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Power off the phone by holding down the power button for a few seconds.
  • Press and hold the power button and release it when you see the Huawei logo on screen.
  • After releasing the Power key, immediately press and hold the Volume down key.
  • Keep holding the Volume key till the phone completely boots up.
  • Once the phone boots up,  “Safe mode” should be appeared on the bottom of the screen

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occuring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the device.
  • Press and hold the Volume Up button.
  • While holding the Volume Up button, connect USB charger to the phone.
  • Within a few seconds, your phone will boot into the recovery mode.
  • Now, remove the USB charger.
  • Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
  • Reboot the system once the process is completed

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.

  • Turn off the device.
  • Press and hold the Volume Up button.
  • While holding the Volume Up button, connect USB charger to the phone.
  • Within a few seconds, your phone will boot into the recovery mode.
  • Now, remove the USB charger.
  • Use volume buttons to highlight  select wipe cache/factory reset and use power key to select it
  • Reboot the system once the process is completed

Once the reset is complete make sure that the phone has the correct APN settings first then try to send an MMS.

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