Galaxy S8 Phone app lags when dialing numbers, can’t update game app, other issues

Now that Samsung’s newest flagship phone, the #GalaxyS8, is a few months old, we’re  receiving a steady trickle of issues about this device. This post will address some of these issues so we hope that you’ll find this helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S8 Phone app lags when dialing numbers

Hello. I have bought a Samsung S8 plus on April 2017, but recently, i have noticed that the phone is slow. When i go to “phone” and i dial numbers, it lags a lot and even freezes for a second and then the numbers appear.

i have already updated the phone, i have cleared the cache on both ways. I have also run into safe mode and it keeps the same. I am just trying to avoid formating the phone. Thanks. — Bruno

Solution: Hi Bruno. Is the problem the same when using other apps, or only when using the Phone app? If it’s isolated to the Phone app only, you should consider wiping the app’s cache and data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the Phone app and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Wiping an cache and data will return all app settings to their original software state, which assumingly is bug-free. If that won’t fix the problem though, you should then do a factory reset. There’s no substitute for a reset of this kind as it can potentially eliminate possible operating system bug that may be causing the problem. If you don’t want to do a factory reset at this time, consider using another phone/dialer app from the Play Store.

Problem 2: Galaxy S8+ missing icons in the Home screen

Samsung S8+. I use this phone along with a Samsung Gear fit watch while on my treadmill. I put the S8 into an arm band. While in that, I tried to select my app for the treadmill, only to somehow get into “safe mode.” But I found the treadmill app some how. After I’d finished and looked at the S8 back in the normal mode, most of the icons had gone from the screen, a number of them I can’t find at all. I found help to get out of “safe mode” but still can’t find the missing icons. — B.myallrfurrow

Solution: Hi B.myallrfurrow. We have no idea what happened to your device before this problem occurred so there’s not much that we can tell you. Try doing a soft reset and see if that will return the missing icons afterwards. Here’s how:

  1. Press and hold Power and Volume Down buttons.
  2. While pressing both buttons, wait for about 10 seconds until you feel the phone vibrate.
  3. Once the Samsung logo screen appears, let go of the buttons.
  4. Wait for the phone to fully reboot and hopefully bring those missing icons back.

If you’ve already tried restarting the device with no apparent positive result, do a factory reset. To do that, follow these steps:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until Yes — delete all user data is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Problem 3: Galaxy S8 can’t update game app (Boom Beach)

On 10/17 there was an update on one of my games (Boom Beach by Supercell). When i open the app, it redirected me straight to the Play Store to download the update. To my surprise, it says my device is not compatible with this update.

I first thought it was an issue with app/dev of the app. I tried reporting it to both Google and Supercell. But later i realized it looking at other feedback. There are others affected as well. Mostly are also using S7 edge. Same exact symptom. Although not many. i suspect it has something to do with this specific phone make and model because it also affects other apps, which are mostly games. Apps that were working before. But when there’s an update or if i have to download them again, it says the same thing. Firmware is up to date. I haven’t done or changed anything recently on my phone. — Don

Solution: Hi Don. Many popular games are designed to work with official firmware versions only. Some may not even work in a rooted environment. If your S8 does not run official firmware or if it’s rooted, that can be a reason for the problem. To try to fix the issue, consider unrooting or reflashing stock firmware to your device.

If your S8 has been running official Samsung/carrier-provided firmware all along, then simply ignore our suggestion above. You should instead contact the developer to see if they’re aware of the bug. Keep in mind that updating a product as complex as an online game takes considerable time and resources. It’s possible that the developer may be still working on making Boom Beach compatible with the new Samsung flagship. We don’t work for Supercell of course so we can’t really tell. We can confirm though that the game works fine in our own Galaxy S8 running Android Nougat so your issue can also be caused by a unique situation in the system.

Since you’re having trouble updating an app, we suggest that you wipe the data of Google Service Framework app by doing the following:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Tap More icon at the upper right hand side.
  4. Tap Show system apps.
  5. Look for the Google Services Framework app and tap it.
  6. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  7. Tap Clear Data button.

Should wiping the data of Google Services Framework won’t work at all, do a factory reset. Follow the steps above on how to do it.

Problem 4: Galaxy S8 not receiving notifications from Google Inbox

I have followed ALL troubleshoot issues with the problem and can’t correct it. Is there an issue with Google INBOX that won’t show notifications? It only show’s INBOX notifications, one time, after restarting phone. Then notifications stop. I have everything turned on, the app isn’t being optimized by the battery. Email only loads after I physically go into the app and force it to load emails. I’ve deleted app, reinstalled, and followed all suggestions. No luck. — Vicky Strand

Solution: Hi Vicky. A lot of notification-related problems are caused by a corrupted BadgeProvider app. BadgeProvider app is responsible for allowing notifications for apps to be displayed. If this app acts erratically, an issue like the one you’re experiencing can happen. To fix the problem, make sure to wipe the app’s data by following the steps provided above.

Also, make sure that you wipe the phone’s system cache. This will help ensure that all apps load quickly and perform their normal functions. Here’s how to wipe a system cache:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

We are not aware of any issues such as yours occurring in Google email app, so if wiping the BadgeProvider cache and data and rebuilding the cache partition  won’t help, try a factory reset. Most app and operating system issues are addressed by a factory reset so we hope that this unique case of yours will be fixed by it.