How to fix Huawei P30 Pro SMS not working | can’t send or receive texts

One of the common problems many Android users encounter is texting-related. In this troubleshooting article, we’ll show you the steps on how to fix Huawei P30 Pro SMS not working issue.

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Huawei P30 Pro SMS not working | can’t send or receive texts

Are you having trouble with SMS not working on your Huawei P30 Pro? Learn how to troubleshoot this issue by following our suggestions below.

Huawei P30 Pro SMS not working fix #1: Check voice calling

If SMS is not working on your Huawei P30 Pro, the first troubleshooting step that you want to do is see if you are able to do voice calls. Calling and texts usually use the same network mode so if there’s a problem with one, the other will not work too. If voice calling does not work, which means you are unable to make or receive calls, that’s most likely a network issue. Contact your network operator using other means to have the issue fixed.

Another thing that you can do is to verify if network is working by checking how texts work on a second device that’s connected to the same cell network. If you have another phone with the same carrier, try checking if you can send or receive texts on it. If texting works on the second device, continue troubleshooting your Huawei P30 Pro.

Huawei P30 Pro SMS not working fix #2: Force close messaging app

If there’s no signal issue at all, or if texting has abruptly stopped for some reason, the next thing that you want to do is force close the messaging app. The app may have simply encountered a bug that the system can’t resolve by itself. Follow these steps to restart the app:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Then tap Force Stop

Huawei P30 Pro SMS not working fix #3: Delete some messages

Both incoming and outgoing texts use the same inbox. If you’re fond of texting and your conversations contain a lot of media or MMS, the inbox may have simply run out of space. This may be the reason why SMS is not working on your Huawei P30 Pro. Try to delete old messages and see if that will fix the problem. Clear as many messages as you can then check for the problem again.

Huawei P30 Pro SMS not working fix #4: Reset network settings

At times, an incorrect network setting may also cause problems. Bad network configuration may occur for a lot of reasons. Sometimes, an app or update may result to new network settings. To reset all network settings, follow these steps:

  1. Open the Settings app.
  2. Go to Advanced settings.
  3. Scroll to and tap Backup & reset.
  4. Select Network Settings Reset from the given options.
  5. If prompted, read the warning message and then tap Network Settings Reset twice to confirm.

Allow your device to finish resetting network settings and restore the default values. When it’s done resetting network settings, reboot your phone then reconnect to your Wi-Fi network.

Huawei P30 Pro SMS not working fix #5: Clear messaging app cache

Deleting the cache is one of the direct ways to troubleshoot a problem app. It’s usually effective in fixing minor bugs caused by outdated cache or temporary files. It can be done safely without losing any user-related content in the app. Here’s how it’s done:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Tap Clear Cache.
  6. Check for the problem.

Huawei P30 Pro SMS not working fix #6: Reset messaging app

If deleting the messaging app’s cache won’t help, your next move is to return the messaging app itself to its defaults. This is done by clearing its data. Be sure to create a backup of your messages to avoid losing them by mistake. Do this before wiping the data of the messaging app.

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Tap Clear Data.
  6. Check for the problem.

Huawei P30 Pro SMS not working fix #7: Install updates

There may be a bug in the messaging bug that develops. If you’re lucky and this bug is known to developers, an update may already be available to address it. Keep bugs to a minimum by making sure that you install updates for all apps whenever they become available. If your text messaging app has a pending update right now, be sure to install it right away.

Software and apps updates usually offer fix patch to obliterate existing problems inflicted by random bugs and malicious software. If you haven’t set your device and/or apps to auto-update, then you will need to manually install pending updates. Here’s how to manually check for software updates on the P30 Pro:

  1. Go to Settings.
  2. Tap System.
  3. Select System Update.
  4. Tap the option to Check for Updates.

To check for any pending app updates you’ve downloaded through the Google Play Store app, launch Play Store then navigate to the Updates section. You will then see a list of apps with pending updates. Just tap on Update to install individual app updates or tap Update All to update apps simultaneously.

Don’t forget to reboot/soft reset your P30 after installing updates to ensure all new software changes are properly implemented and to prevent any app from going rogue.

Huawei P30 Pro SMS not working fix #8: Refresh system cache

If your Huawei P30 Pro SMS not working issue started after installing system update or a new app, it’s possible that the system cache may be damaged or corrupted. To refresh this cache, follow these steps:

  1. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  2. Let go of the buttons when the Honor logo appears.
  3. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

Huawei P30 Pro SMS not working fix #9: Check for bad apps

At times, a bad third party app may interfere with other apps or with Android OS and cause problems. To check if you have a bad app situation, try to run your Huawei P30 Pro to safe mode. Here’s how to boot it to safe mode:

  1. Power off the device.
  2. Power it back on.
  3. Once you see the Huawei animation on the screen press and hold Volume Down button.
  4. You can see safe mode at the bottom left corner once the device finishes booting.
  5. Now that the device has started on safe mode, charge it and see if there’s a difference.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Huawei P30 is still problematic, repeat steps 1-4.

Huawei P30 Pro SMS not working fix #10: Factory reset

If your Huawei P30 Pro SMS is still not working, the final device troubleshooting step that you can do is restore all software settings to their defaults. This is done by wiping the phone with factory reset.

There are two methods to perform a factory reset on your Huawei P30. You want to do the first one first if there’s no problem going under Settings menu.

Method 1: Hard reset on Huawei P30 via Settings

Wiping your phone with factory reset will automatically erase information from your device’s internal storage. The software environment on your device is basically returned to its original form, just like when it left the factory. This means that everything you added to the device like files, photos, videos, and apps will all be deleted. If you don’t want to lose irreplaceable data, make sure to create a backup ahead of time.

There can be many different reasons why a user may want to factory reset a device. If your situation calls for a Hard reset on Huawei P30  and you are able to access your device’s settings menu, then this first method is for you. It’s easier to do compared to the second one below so this is a go-to method for you.

To perform a Hard reset on Huawei P30 via Settings:

  1. Create a backup of your personal data.
  2. Turn on the device.
  3. Tap Settings.
  4. Tap System.
  5. Choose Reset.
  6. Tap Reset all settings.
  7. Tap Reset all settings.
  8. Confirm the action by tapping on Reset all settings.
  9. Wait for factory reset to finish.

Method 2: Hard reset on Huawei P30 via Recovery Mode

This method is useful in one particular situation: when Settings menu is not accessible. There may be a variety of reasons why Settings menu may become unreachable. In some cases, the device may have simply frozen or unresponsive. At other times, it can be due to a problem that you are currently trying to troubleshoot. In any case, you must do Hard reset on Huawei P30 via Recovery Mode when the situation forces you to. We still recommend that you use the first method as your primary option for convenience reasons. Effects-wise, the two methods don’t have any difference at all. The device will be completely sanitized and all user data deleted after doing any of them.

To perform a Hard reset on Huawei P30 via Recovery Mode:

  1. Create a backup of your personal data.
  2. Turn off the mobile by pressing the Power key for a few moments.
  3. Press and hold Volume Up and Power buttons for a couple of seconds.
  4. When Recovery Mode appears let go of all keys​​​​​​.
  5. Now choose “wipe data/factory reset”. Use Volume buttons to navigate and the Power key to accept it.
  6. Confirm the operation by typing in “yes” and select “wipe data/factory reset”.
  7. When you see the Google Verification info confirm the operation by selecting “wipe data/factory reset”.
  8. Finally choose “reboot system now” by using the Power key.

Huawei P30 Pro SMS not working fix #11: Get help from carrier

If nothing has changed at this point, the problem may be entirely outside your control. It may be account- or network-related so what you can do best is to contact your network operator. Be sure to mention all the troubleshooting steps that you’ve done so far so they’ll know that you’ve covered everything on your device already. It’s up to them how to troubleshoot the problem now.

 


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