How to fix a Galaxy A30 that can’t send picture messages or MMS

Picture messages or MMS are transmitted via mobile data. While it’s basically a text message, the attachments are what makes it bigger in size. Also, all text messages that has special characters or emojis, no matter the size, are always considered to be MMS messages. Some owners of the Samsung Galaxy A30 have complained to us that they could no longer send MMS. 

So, in this post, I will guide you in fixing your phone so that you can send picture messages again. We will try to look into all possibilities and rule them out one after another until we can determine the reason why such issue occurs. If you’re an owner of this device and has some texting issues, continue reading as we may be able to help you. 

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar to yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

Troubleshooting a Galaxy A30 that can’t send MMS

There are a few settings you have to check on your phone to make sure everything is in order but after checking those and your Galaxy A30 still can’t send MMS, then your service provider may have an answer for you. After all, MMS transmission depends on on your phone’s connection to your provider’s network. But here’s what I suggest you do about it…

First solution: Reboot your phone

This is only for devices that were able to send MMS but at some point stopped. A reboot is necessary as it might be a minor issue with the firmware or a glitch in the system. So, hit that power key and reboot your device and if the problem is still not fixed after this, try doing the forced reboot: 

  • Press and hold the volume down and power keys at the same time for 10 seconds or until the phone restarts. 

This method simulates battery disconnect and refreshes  your phone’s memory. It might be the only thing you need to do to fix this problem. So once the phone becomes active after the reboot, try sending an MMS to your own number to know if the problem is fixed. If still no, proceed to the next solution.

Second solution: Toggle mobile data off and on again

If you’ve been sending and receiving MMS for a long time already, then you already know that mobile data is required in order to transmit these kinds of messages. There are times when a glitch occurs in some core functions and in this case, it might be the mobile data function that’s affected. So, go into the Settings menu and then turn mobile data off for a few seconds and turn it back on.

After which, try composing and send an MMS to your own number to know if it goes through and if you can actually receive it. But if the problem still continues, try the next step.

Third solution: Reset Messages app

Another possibility we have to rule out is the fact that maybe the problem is with the messaging app you’re using. In the case of the Galaxy A30, the default messaging app is called Messages so  you need to clear the cache and data of this app and then try sending an MMS again.

  1. From the Home screen, touch and swipe up or down to display all apps.
  2. From the Home screen, navigate: Settings > Apps
  3. Tap App Manager.
  4. Locate then tap Messages.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

After doing this, try to see if the problem is still happening and if it still does, I suggest that you do the reset.

Fourth solution: Backup your files and data and reset your phone

This is to eliminate all other possibilities because there are times when a firmware glitch causes issues like this. Before you reset your phone, make sure you backup your files and data as they will be deleted. After which, make sure you disable the Factory Reset Protection so that you won’t be locked out after the reset. Follow these steps…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

Now follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A30 logo shows, release all three keys.
  4. Your Galaxy A30 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After the reset and the problem continues, call your service provider. If the representative cannot help you on the phone, bring the phone back to the store. It’s ready now since you’ve already wiped off all your personal files and data. 

I hope that we’ve been able to help you fix your Galaxy A30 that can’t send MMS or picture messages. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling out this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook page or follow us on Twitter. You may also visit our Youtube channel as we publish helpful videos every week.