One of the common queries raised by Samsung Galaxy J7 owners is on frequent Wi-Fi disconnect or intermittent Internet connection on the phone. But the thing is that Wi-Fi works smoothly on their other devices using the same wireless network. Could this denote a hardware issue or software bug that needs a fix patch from Samsung? These are the main questions that we’re going to address in this post. Read on to find out.
Before anything else though, if you have other issues with your device, then visit our Galaxy J7 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.
Why does your Galaxy J7 not getting a stable Wi-Fi internet connection?
Any device can succumb into various types of network issues including frequent disconnects. The problem can be attributed to many factors including server errors, network base problems, incorrect network settings, rogue apps, and account-related issues. In worst case scenario, the problem can be due to faulty hardware component like the wireless antenna that has obtained liquid or physical damage from prior instances of drops and/or liquid exposure. But in most cases, Wi-Fi issues in mobile devices are tied to a software problem.
The good thing about dealing with software-related issues is the fact that they can be resolved on your end using any applicable workarounds. Thus, taking a trip to a service center and paying extra for service charge won’t be necessary.
Potential solutions to fix frequent Wi-Fi drops on your Galaxy J7
Fixing mobile internet problems is a bit more challenging because you’ll need to look into many different factors and possible triggers. That said, refer to these subsequent walkthroughs to get started. Don’t forget to test your Internet connection after performing each solution so you’ll know when to stop troubleshooting the problem.
First solution: Reboot wireless router or mode.
The very first recommendation given by your network support team when dealing with wireless Internet problems including intermittent connection or frequent Wi-Fi disconnects is a reboot on the wireless router or modem. Working on the very source of your Internet connection often leads to a prompt resolution. Just like any other devices, the router or modem firmware can also crash. When this happens, Internet symptoms start to occur. You can put the blame to your router or modem if all your devices are having the same problem using the same wireless network. In that case, you can try a router/modem power cycle solution. Here’s how it’s done:
- Turn off your wireless router or modem by pressing the Power button until all the LED indicators are off.
- Unplug the AC adapter from the power source and leave it unplugged for about 30 seconds.
- After the elapsed time, plug it back in to power.
- Then press the Power button again until all the LED indicators are on and stable.
Reboot your Samsung Galaxy J7 and all other devices that are connected to the same network.
Then try to connect to the Internet on your Galaxy J7 then see if the connection is already stable.
Note: If you see any red light on the router or modem LEDs, it denotes something is wrong and that is most likely causing frequent internet disconnects on your Galaxy J7. In this case, you’ll need to deal with and fix router/modem issue first so as to have a stable Internet connection on your Samsung Galaxy J7. For further assistance in troubleshooting router issues, contact the manufacturer or your router or your Internet Service Provider (ISP).
Second solution: Check Wi-Fi settings on your Galaxy J7.
Other people who have experienced the same problem before with their Galaxy J7 were able to find a fix by altering some wireless options on the phone. One of the user-defined solution is by setting the phone to keep Wi-Fi on during sleep. Here’s how it’s done:
- Go to Settings-> Wi-Fi-> Advanced tab.
- Then make sure that the option to Keep Wi-Fi on during sleep is set to Always.
- Also check or enable the option to Always allow scanning.
After making the necessary changes to the Advanced Wi-Fi settings, restart your Galaxy J7 then check your Internet connection to see if it works. If not, move to the next solution.
Third solution: Turn off Wi-Fi power saving mode on your Galaxy J7.
When enabled, Wi-Fi power saving mode affects the bandwidth and response when the device screen is off and on battery power. To make sure this isn’t the trigger, you may try to disable Wi-Fi power saving mode on your Galaxy J7 with these new method:
- Open the Phone/Dialer app.
- Dial *#0011# on the keypad. This will open a secret service menu.
- Tap the three dots overflow (More icon) on the upper right corner of the ServiceMode screen.
- Then tap on Wi-Fi.
- Turn off Wi-Fi power saver mode.
- Restart your phone.
Try to connect the Internet and see if that fixes the problem.
Fourth solution: Alter date and time settings on your Galaxy J7.
Altering date and time settings can help reset the internal clock of your device to your network. Here’s how to change it on your Galaxy J7 with Android 7.1 platform:
- Tap Apps from the Home screen.
- Tap Settings-> General maintenance.
- Tap Date and time.
- Tap to disable Automatic date and time option.
It’s also recommended to set the date and time on your Galaxy J7 to match with your Internet Service Provider. Try that and see if your Wi-Fi problem is fixed.
Fifth solution: Enable then disable Airplane mode.
This old yet still effective trick has helped many people in fixing unstable Wi-Fi internet connection. It works by toggling the Airplane mode switch to turn on for a few seconds and then turn off again. Here’s how it’s exactly carried out:
- Turn off your phone.
- Remove the battery and any external storage media for about 30 seconds then reinsert.
- Turn on your phone again.
- Go back to Settings-> Airplane Mode, then tap the switch to turn off.
Connect to the Internet and see if that solved the problem.
Sixth solution: Forget your wireless network then set up again.
If ever the problem is inflicted by your wireless network that gets corrupted, removing the network and then setting it up again will help. But please note that Wi-Fi information including your networks and passwords as well as server and APN settings will be erased in the process. That said, take note of this information as you may need it later when you set up your wireless network again. Here’s how to delete or forget wireless network on Galaxy J7 Android 7.1:
- Tap the Apps icon from the Home screen.
- Tap Settings-> Connections.
- Tap Wi-Fi.
- If necessary, tap the Wi-Fi switch to enable Wi-Fi.
- Tap to select your wireless network to delete or forget.
- Tap the option to Forget network.
- On Android 6.0, go to Apps-> Settings-> Wi-Fi, then tap the Wi-Fi switch to turn on Wi-Fi. Tap to select your wireless network to forget or delete and then tap Forget network confirm.
You may also delete other wireless networks in the list that are no longer in use. Restart your device then set up your wireless network again. After setting up your Wi-Fi network, try to connect and browse the Internet to see if the connection is already stable.
Seventh solution: Reset network settings on your Galaxy J7.
The network settings on your device might need a reset especially if you’ve made prior changes that caused your wireless network to become erratic or unstable. The network settings can also be messed up when installing buggy updates to network-related apps or Android system itself.
Resetting the network settings on your phone will erase all your wireless network configurations and restore the default or original values. That said, any incorrect values will be erased and corrected. Here’s how it’s done:
- Tap Apps from the Home screen.
- Tap Settings.
- Tap Connections.
- Tap Access Point Names.
- Tap the More icon.
- Then tap the Reset to default option.
- Tap the More icon again, and then tap Save.
Restart your phone after making these changes then set up your wireless network again. Connect to the Internet and see if you’re already getting a stable connection.
Wipe cache partition on your Samsung Galaxy J7. Wiping the cache partition might be necessary if the problem continues after performing all the aforesaid solutions. It’s possible that the problem is triggered by some corrupt data that are saved in the system cache partition. In this case, wiping the cache partition is a potential solution. And here’s how:
- Turn off your phone.
- With your device powered off, press and hold the Volume Down key.
- Then press the Power key until the phone vibrates.
- Quickly release the Power key when the phone vibrates but keep holding the Volume Down key.
- When the black screen with red and blue lines of text appears, release the Volume Down key.
- Press the Volume Down key repeatedly until the Reboot to bootloader option is highlighted.
- Then press the Power key to confirm selection.
- You will then see a white screen with colored text on your phone display.
- Press the Volume Down key repeatedly until the Boot to Recovery Mode option is highlighted.
- Then press the Power key to confirm selection.
- Press and hold on the Power key, then press and release the Volume Up key.
- Release the Power key.
- Then press the Volume Down key repeatedly until the Wipe Cache Partition option is highlighted.
- Press the Power key to confirm selection and then press the Volume Down key to select Yes.
- Once the wipe cache partition is complete, the Reboot system now option is highlighted. Press the Power key again to reboot your phone.
After the restart, try to browse the Internet on your Galaxy J7 and see if the problem is fixed.
Update phone software and all your apps. Keeping your apps and phone software updated will help ensure optimum performance and system stability on your device. That’s why it’s highly recommended to install any available update for your phone or apps. So check your device for any update to download and install.
Consider escalating the problem to Samsung Support if none of these methods is able to fix the problem and your Galaxy J7 still has unstable Wi-Fi internet connection. It could be a more intricate software issue that needs to be dealt with by a software update or even worse, a hardware issue. You may request further assistance in performing more advanced solutions otherwise, seek other options.
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