Fix Samsung Galaxy S10e Can’t Send or Receive Text Messages Issue

The #Samsung #Galaxy #S10e is one of the latest premium Android smartphone models which was released in March 2019. It has a solid build quality which makes use of an Aluminum frame with Corning Gorilla Glass on both the front and back. It sports a 5.8 inch Dynamic AMOLED screen with a resolution of 1080 x 2280 pixels. Under the hood is a powerful Exynos 9820 / Snapdragon 855 paired with 6GB/8GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Samsung Galaxy S10e can’t send or receive text messages issue.

If you own a Samsung Galaxy S10e or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. 

How To Fix Samsung Galaxy S10e Can’t Send or Receive Text Messages Issue

You should make sure that your phone is running on the latest software version before doing any of the recommended troubleshooting steps listed below. If an update is available then I suggest that you download and install it first. This will at least minimize the possibility of the problem being caused by an outdated software version.

Make sure you are in an area with a good reception

Sometimes you will find yourself in an area where your carrier will not have any reception at all. When you happen to be in this area you won’t be able to send or receive text messages. To verify if this is a coverage related issue you should check if your phone is getting a good signal. You should also check if other devices under the same network are also having the same problem in your immediate vicinity to eliminate the possibility of the problem being caused by a network outage. 

Perform a soft reset

There’s a possibility that the temporary data stored in the phone has become corrupted and is causing this type of problem. If this is the case then you will need to refresh your phone software. This can be done by restarting the phone which should eliminate any corrupt temporary data in the device. This step will also reset the phone connection to the network which is recommended in this case.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the Samsung Galaxy S10e can’t send or receive text messages issue still occurs.

Check your SIM card

There’s a possibility that the problem is caused by an issue with the SIM card. If this is a SIM card related problem then you can try to fix this by turning off the phone and removing the SIM card. Wait for a few minutes before reinserting the SIM card back then turn on the phone. Check if the issue still occurs. 

I also recommend that you try using a different SIM card in your phone to eliminate the possibility of the problem being caused by a defective SIM card.

If this is an account related problem, such as when you have run out of credits, then you should contact your carrier regarding this matter.

Clear the cache and data of the messaging app

Sometimes the data stored in the messaging app can get corrupted which can lead to this problem. To make sure that this isn’t what’s causing the problem you will have to clear the cache and data of the messaging app.

  • From the Home screen, slide down the notification panel.
  • Tap the ‘gear icon’ to open Settings.
  • On the settings menu, tap Apps.
  • You will see the list of apps installed on your device.
  • Choose the Messaging app.
  • Tap Storage.
  • Tap ‘clear data’.
  • Tap ‘OK’ to confirm.
  • Then, go back to the home screen.

Check if the Samsung Galaxy S10e can’t send or receive text messages issue still occurs.

Check if the problem occurs in Safe Mode

There’s a possibility that an app you downloaded from the Google Play Store can cause this problem. To check if this is the case, you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

If you are able to send and receive a text message in this mode then the problem could be  caused by an app you downloaded. Find out what app this is and uninstall it.

Reset the network settings

There are instances when the problem is caused by a wrong network settings on your phone. To eliminate this possibility you should reset your phone network setting.

When you reset your phone network settings the following will apply:

  • Allows background data sync.
  • Clears mobile data limits.
  • Deletes all Wi-Fi SSIDs or wifi names.
  • Disconnects all tethered interfaces.
  • Forgets paired devices.
  • Removes all app data restrictions.
  • Sets network selection mode to automatic.
  • Sets preferred mobile network type to the best available.
  • Turns off Airplane mode.
  • Turns off Bluetooth.
  • Turns off data roaming.
  • Turns off mobile hotspot.
  • Turns off VPN.
  • Turns on mobile data.
  • Turns on Wi-Fi.

You can do the reset by following the steps listed below:

  • On the Home screen, tap Apps icon.
  • Open Settings app.
  • Tap General management.
  • Tap Reset.
  • Tap Reset network settings.
  • Tap Reset settings to confirm.

Check if the Samsung Galaxy S10e can’t send or receive text messages issue still occurs.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off the device.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot the system now is highlighted.
  • Press the Power key to restart the device.

Check if the Samsung Galaxy S10e can’t send or receive text messages issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then chances are this is caused by a software glitch. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Backup data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  • Turn off the device.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the issue still persists even after performing the steps listed above then you should contact your carrier for further assistance regarding this matter.

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