How to fix Galaxy S10 Google Play Store not downloading

Google Play Store app may sometimes encounter hiccups. In this troubleshooting article, we’ll provide the solutions that you can try if your Galaxy S10 Play Store app is not downloading updates or apps.

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How to fix Galaxy S10 Google Play Store not downloading

If Google Play Store is not downloading updates or apps, there are a number of troubleshooting steps that you must do in order to fix it. Follow our suggestions below on what to do.

Galaxy S10 Google Play Store not downloading fix #1: Reconnect internet connection

Checking your internet connection is a must in this case. Most of the time, Play Store errors are caused by intermittent or slow internet. If you’re on cellular or mobile data, try to connect the device to a strong wifi network. If Google Play Store is not downloading when you’re connected to your own wifi network, you may need to troubleshoot your wifi first. The general rule is to ensure that your Galaxy S10 has stable internet connection before you start to download anything on the Play Store app.

If there’s no issue with the internet connection at all, proceed to the next steps below.

Galaxy S10 Google Play Store not downloading fix #2: Restart device

Rebooting the device itself can sometimes help in dealing with Play Store errors. This happens if the cause of the problem is due to a minor bug after leaving a device running for a long time. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy S10 Google Play Store not downloading fix #3: Reset Download Manager

Android devices have a special app called Download Manager that automatically manages all download-related stuff. Sometimes, this app may encounter a bug that affects other apps. To ensure that Download Manager is okay, consider resetting it with these steps:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Scroll down and select Download Manager. Check that the app is enabled (we want the option to show as Disable).
  8. Select Force Stop to shut down just this app. This won’t affect any information on the device. 
  9. Select Force stop on the prompt to confirm.

Galaxy S10 Google Play Store not downloading fix #4: Troubleshoot Play Store app

There are three ways in order to directly troubleshoot Google Play Store app in this situation. Below are the things that you can do:

  • Force quit
  • Clear app cache
  • Clear data

Force quit. Restarting Play Store may help if the app is not opening or downloading. Be sure to force quit the app with the problem by following the steps below.

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Clear app cache. Wiping Play Store app cache is another way in fixing problems with it. Like any app, Play Store may encounter slow performance or other issues due to a corrupted cache. To ensure that the cache remains fresh, here’s what you should do:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Restart the device and check for the problem.

Clear data. A good follow up troubleshooting step in this case should be to delete the app’s data. This will reset the app to defaults. Here’s how it’s done:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Galaxy S10 Google Play Store not downloading fix #5: Verify date and time of device is correct

Google Play Store app may not work if the system date and time of a device is wrong. To ensure that your phone’s date and time are correct, follow these steps:

  1. Open the Settings app.
  2. Select General Management.
  3. Tap Date and Time.
  4. Make sure Automatic date and time is switched on (toggled to the right & blue).

Galaxy S10 Google Play Store not downloading fix #6: Check available storage

If Google Play Store is still not downloading at this time, it can be due to lack of internal storage space. Without enough space, downloads may be stopped and the app may crash or say that it is unable to download. Follow the steps below to clear space in your phone’s internal storage:

  1. Open the Settings app.
  2. Select Device Maintenance.
  3. Select Storage at the bottom of the screen.
  4. Check the available storage. If your device has less than 1GB of storage available, you will need to free up some space.

Galaxy S10 Google Play Store not downloading fix #7: Remove and re-add Google account

Removing a Google account may sometimes fix Play Store errors. Make sure to do this if the problem has not gone away at this stage. Here are the steps to start removing a Google account from your device:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Accounts and backup.
  4. Tap Accounts.
  5. Select the appropriate Gmail address. If there are multiple accounts, make sure to pick the one you want to remove from the device.
  6. Tap Remove account.
  7. To confirm, review the notification then tap Remove account.

Once you’ve deleted the account, you want to restart the device first before adding it back again.

Galaxy S10 Google Play Store not downloading fix #8: Troubleshoot Google Services Framework

Google Services Framework app is one of the default Android apps and sometimes a problem in it can affect other apps. Try to reset Google Services Framework to defaults and see if it will help. Follow the steps below:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find Google Services Framework.
  8. Tap Storage.
  9. Tap Clear Data button.

Galaxy S10 Google Play Store not downloading fix #9: Reset app preferences

Apps don’t work in isolation. Oftentimes, they require other apps or default services to function. Sometimes though, a bug may disable a necessary default app. This may lead to problems for other apps or for Android in general. To ensure that all default apps are enabled, follow these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your Galaxy Note10 and check for the problem.

Galaxy S10 Google Play Store not downloading fix #10: Refresh System cache

A corrupted system cache may cause a Play Store error. To find out if that’s the case, try clearing the cache partition. This will delete the system cache and hopefully fix the problem. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.
  9. That’s it!

Galaxy S10 Google Play Store not downloading fix #11: Observe on Safe Mode

In some rare cases, Play Store errors may actually be caused by a bad third party app. To check, run your Galaxy S10 to safe mode. Third party apps are suspended on safe mode so if the Play Store can download updates and apps, that means that our suspicion is correct.

To restart to safe mode:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.
  6. Let your phone run, launch Play Store app, and check for the problem.

If there is no problem at all and your Galaxy S10 works normally only on safe mode, you can continue to narrow down the suspected apps with these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10 is still problematic, repeat steps 1-4.

Galaxy S10 Google Play Store not downloading fix #12: Factory reset

Should nothing work after doing all the solutions above,consider wiping the phone with a factory reset. This will delete all personal data so be sure to back them up ahead of time.

To factory reset your Galaxy S10:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

 


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