Are you having trouble with your Galaxy Note10? The Galaxy Note10 (#GalaxyNote10) may be one of the top phones today but it still can encounter problems. If your own Galaxy Note10 won’t turn on or appears not to boot up, learn what you can do below to fix it. Be sure to follow the solutions provided in this guide.
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Why Galaxy Note10 won’t turn on and how to fix it
There can be a number of possible factors why your premium Galaxy Note10 won’t turn on. Below are some of the common list of reasons why such an expensive device may not work at all:
- Hardware damage
- Battery problem
- Third party app issue
- Unknown software glitch
To find out what may be causing the trouble, follow our troubleshooting guide below.
Galaxy Note10 won’t turn on fix #1: Check for hardware damage
Samsung Galaxy flagship devices like the Galaxy S and Note series are not just trendsetters but also high quality electronics. 99% of the time, these expensive phones are very reliable and can run for years without suffering from any major breakdowns unless they are taken care of or when they encounter catastrophic hardware failure. If your Galaxy Note10 won’t turn on, one of the common reasons that you should check is bad hardware. If you dropped the device or hit it with something hard before it fails to power back on, there may be a hardware reason for it. Try to look for cracks on the screen or other signs of damage. These are usually visible on the outside but it’s also possible that the damage may be internal. These can happen if the device is exposed to extreme heat or if its water-resistance has been compromised before you expose it to water. If there is any indication that the phone may be damaged physically, you must have it checked by a technician. You can skip the rest of the troubleshooting steps below as they are usually helpful only in the event that the cause of the problem is software-related.
Galaxy Note10 won’t turn on fix #2: Check port for moisture or water
The Galaxy Note10 has IP68 rating, which means that it’s water- and dust-resistant. However, this resistance is not absolute and can be compromised if you don’t take care of the device. While the phone can take water splashes, it’s not recommended that you swim or dive with it. You don’t want to intentionally drop it in a pool or ocean just to check the effectiveness of IP68 rating. Sometimes, this protection may not work as advertised.
In the event that you accidentally exposed the device to water, one of the things that you want to do is to immediately wipe with clean, soft cloth to dry it externally. Then, you want to let the water drip from the exposed charging port. If there’s moisture or water in the port, the device won’t charge at all. This is to prevent itself from shorting, which can fatally damage its electronics. What you want to do in this case is to thoroughly dry the phone by wiping it and allowing water to clear out. Water naturally evaporates in room temperature after a few hours so just leave the device. DO NOT try to hasten the drying process by blowing into the port. That can potentially push moisture inside and cause a problem.
Galaxy Note10 won’t turn on fix #3: Restart device
In some cases, simply restarting a device can unfreeze it. If your Note 10 has frozen or has become unresponsive, forcing it to restart is an effective way to fix it. If you haven’t tried this yet, be sure that you do it this time. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.
Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.
If doing the regular restart won’t help, then try this:
- Press and hold the Volume Down button first and don’t release it.
- While holding it down, press and hold the Power key.
- Keep both keys held down for 10 seconds or more.
The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.
Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:
- Open Settings app.
- Tap Device Care.
- Tap the 3-dot at the top.
- Select Auto restart.
Galaxy Note10 won’t turn on fix #4: Charge it
Charging a seemingly unresponsive device may sometimes work simply because the phone’s battery may have simply drained to a certain level. Lithium-batteries may not work right away if it loses enough power. Try to charge your Note10 for at least 30 minutes before restarting it. This should be enough time to top up the battery.
While charging, be sure not to interrupt the device by restarting it. Just let it sit there and wait.
Galaxy Note10 won’t turn on fix #5: Check for Black Screen issue
Sometimes, end users may not be able to tell if the phone is having a problem with the screen (Black Screen issue), or if the device has really become dead (No Power issue). The two issues are sometimes mixed but it’s pretty simple to tell each other apart, though any of them may require repair.
Black Screen issue is usually indicated by, as the name suggests, black screen. The screen remains black or unresponsive even though there are signs that the phone may still be functional. If your Galaxy Note10 won’t turn on or the screen stays black but it continues to make a sound when there’s incoming messages or alerts, still vibrates when you try to restart it thru the Power button, then you have Black Screen issue at hand. No Power issue on the hand has the device totally unresponsive and there’s total absence of signs that the Note10 is still working.
If you have a Black screen problem, the best thing to proceed from here on is to have the phone examined by a professional, preferably someone from Samsung Service Center.
If you have No Power issue, continue with the troubleshooting steps below.
Galaxy Note10 won’t turn on fix #6: Try restarting to Safe Mode
If your Galaxy Note10 was working normally but suddenly became problematic after installing a new app, you may have a third party issue. The best thing that you can do in this case is to try to restart your phone to safe mode. On SAfe Mode, all third party apps are suspended and can’t run. If you can’t remember the app, try to restart the device to safe mode and see what happens. So, if the problem goes away on safe mode only, that’s a clear indication that the cause is a bad third party app. To boot the device to safe mode:
- Press and hold the Power button until the Power off window appears then release.
- Touch and hold Power off until the Safe mode prompt appears then release.
- To confirm, tap Safe mode.
- The process may take up to 30 seconds to complete.
- Upon reboot, “Safe mode” appears in the lower-left of the home screen.
Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If Galaxy Note10 restarts to safe mode successfully, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:
- Boot to safe mode.
- Check for the problem.
- Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
- After you uninstall an app, restart the phone to normal mode and check for the problem.
- If your Galaxy Note10 still won’t turn on normally (but works on safe mode), repeat steps 1-4.
NOTE: If you are unable to restart the device to Safe Mode at all after following the steps above, this means that the problem may not be app-related.
Galaxy Note10 won’t turn on fix #7: Try to boot to Recovery
Some Samsung devices may refuse to boot to Safe Mode but may be able to work on Recovery Mode. This can happen if there’s a problem with software during boot stage. In most cases, such a problem may be fixed by erasing the device with factory or master reset. In order to do so, you’ll need to boot the phone first to Recovery Mode. Here’s how to do it:
- Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- The Recovery screen menu will now appear. When you see this, release the buttons.
If your Note10 boots up to Recovery fine, you’ll then need to wipe it with factory reset, which is one of the options in the Recovery menu. Unfortunately, this is going to erase all your personal data. If you did not make any backup of your personal data before the problem started, you’ll lose them after this process. If your Note10 only boots to Recovery at this stage, it’s already too late to create a backup.
Galaxy Note10 won’t turn on fix #8: Get help from Samsung
If your Galaxy Note10 refuses to boot to Safe Mode or Recovery Mode at all, or if nothing can be done to make it responsive again, the cause of the problem must be something that’s beyond your ability to fix. There may be an Android bug or a hardware failure behind it. Again, you want to let Samsung handle the situation for you from here on out.
Galaxy Note10 won’t turn on fix #9: Repair option from independent techs
If you can’t access the services of your local Samsung Service Center for whatever reason, another option for you is to bring the device to your local electronics repair shop. Letting a third party technician to open up the device will void the warranty though and if they are unable to repair it and you decide to let Samsung fix it, you will no longer be allowed to do so. Only exercise this option if you have no other alternatives. Keep in mind that independent shops may fail to fix a broken hardware and you may be left with broken device.
Samsung repair, on the other hand, still have the option to replace the unit should their team will be unable to repair the device.
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