How to fix Galaxy Note10 can’t make calls | voice calling won’t work

One of the common issues affecting many phones are related to texting and calling. In this troubleshooting article, we’ll show you the solutions that you can try if your Galaxy Note10 can’t make calls. We’ve compiled an exhaustive list of troubleshooting steps that you can do to fix this problem so hopefully you’ll find this post helpful.

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How to fix Galaxy Note10 can’t make calls | voice calling won’t work

Are you having trouble with your Galaxy Note10 as it can’t make calls? This troubleshooting guide should help you fix that. Follow the steps in this article to fix your problem.

Galaxy Note10 can’t make calls fix #1: Check signal

If your Galaxy Note10 can’t seem to make calls all of a sudden, the first thing that you want to do is to check if the network signal has at least 3 bars. If it’s lower than that, poor coverage may be to blame. Having only 1 or 2 signal bars can indicate poor network service where you are now. Try to move to an open space to see if the signal bar indicators improve. If they do, try calling again to check for the problem.

Galaxy Note10 can’t make calls fix #2: Verify if texting works

Voice calling and texting often works in the same network mode so if one has a problem, the other might be affected too. To check if the cause of your problem is network-related, the easiest way to know is to see if regular texting works. Try to see if you are able to send and receive texts to a few of your contacts. If texting works, then you must focus your troubleshooting on your phone. 

Galaxy Note10 can’t make calls fix #3: Restart device

Forcing your Galaxy Note to reboot is another way to sometimes fix this type of problem. This can work if the cause of the problem is a temporary bug that causes the system to freeze or become unresponsive. If you haven’t tried this yet, be sure that you do it this time. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10 can’t make calls fix #4: Troubleshoot Phone app

In some cases, calling problems are caused by a bug within the phone app. At this stage, part of your troubleshooting should deal with the Phone app. There are three things that you can do:

  • Force quit Phone app
  • Clear Phone app cache
  • Delete Phone app data

Force quit Phone app. Restarting the Phone app is usually effective in fixing voice calling issues if the problem is due to a minor bug. Follow these steps on how to restart your Phone app:

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Settings app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap Settings app.
  6. Tap Force Stop.

Clear Phone app cache. If your Galaxy Note10 can’t still make calls, the next step that you want to do is to clear the app cache. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap Settings app. Depending on your device, there may be two Settings app in this list. Make sure to clear the cache of both of them to be sure.
  6. Tap Storage.
  7. Tap Clear cache button.
  8. Restart the phone and check for the problem.

Delete Phone app data. Clearing of the Phone app cache is usually followed by deleting the app data. This will return the app to its defaults. By doing so, all Phone app data will be deleted including phone logs. This is usually effective in fixing problems caused by minor bugs or small coding issues. Below are the steps to clear an app data:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap Settings app. Depending on your device, there may be two Settings app in this list. Make sure to clear the cache of both of them to be sure.
  6. Tap Storage.
  7. Tap Clear data button.
  8. Restart the phone and check for the problem.

Galaxy Note10 can’t make calls fix #5: Reset network settings

All network-problems can benefit from this troubleshooting step. Sometimes, network bugs may develop due to incorrect configuration and nothing else. To ensure that your Galaxy Note10 has correct network settings, follow the steps below. When you reset the network settings on your Note10+, these are the things that happen:

  • Allows background data sync.
  • Clears mobile data limits.
  • Deletes all Wi-Fi SSIDs or wifi names.
  • Disconnects all tethered interfaces.
  • Forgets paired devices.
  • Removes all app data restrictions.
  • Sets network selection mode to automatic.
  • Sets preferred mobile network type to the best available.
  • Turns off Airplane mode.
  • Turns off Bluetooth.
  • Turns off data roaming.
  • Turns off mobile hotspot.
  • Turns off VPN.
  • Turns on mobile data.
  • Turns on Wi-Fi.

Below are the easy steps to clear the current network setup of your device.

  1. On the Home screen, tap Apps icon.
  2. Open Settings app.
  3. Tap General management.
  4. Tap Reset.
  5. Tap Reset network settings.
  6. Tap Reset settings to confirm.

To reset network settings on Galaxy Note10+ won’t result to loss of your personal data. You can do this safely without worrying that you might lose something important. Hopefully, the steps above will help fix whatever network issue you’re experiencing.

Galaxy Note10 can’t make calls fix #6: Refresh system cache

Sometimes, a bad system cache can result to troubles. Android uses a set of files called system cache in order to load apps quickly. If the system cache is corrupted or bad, it may cause problems. Try to clear the cache partition to refresh the system cache with these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  6. Press the Power button to select ‘Wipe cache partition.’
  7. Use Volume Down to highlight Yes.
  8. Press the Power button to confirm the action to clear the cache.
  9. Wait for a second as the system wipes the cache.
  10. Press the Power button again to reboot the device. This will return the device to the normal interface.
  11. That’s it!

Galaxy Note10 can’t make calls fix #7: Update software and apps

Updating both the software and apps can sometimes fix a particular problem. If your Galaxy Note10 can’t make calls for no obvious reason, make sure that you install any available system and app updates. 

For system updates, you can manually check by going under Settings > Software update > Download and install. If your Note10 is carrier-branded, which means that it’s built for your network operator and has its logo on it, you may not have the option to manually check for system updates. All you have to do is to ensure that you install any update on Notification tray if one becomes available.

For apps, you can visit Google Play Store and update from there. To check for Play Store app updates on your Galaxy Note10:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. Here’s how:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap App download preference. 
  5. Select Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

Make sure to also keep your apps updated all the time by enabling auto-update option.

  1. Tap Auto-update apps.
  2. Tap Over wifi only (select Over any network if you don’t have wifi).
  3. Tap Done.

Galaxy Note10 can’t make calls fix #8: Do calls on Safe Mode

At times, a bad third party app may interfere with Android and cause calling problems. To check, restart your phone to safe mode. In this mode, all third party apps will be suspended. 

To run your device to safe mode:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If voice calls work normally on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note10 is still problematic, repeat steps 1-4.

Galaxy Note10 can’t make calls fix #9: Factory reset

The last potential solution to try in this case is to factory reset your device. This will return your phone’s software to defaults and delete all personal data. Be sure to back your photos, videos, contacts, messages, etc. up to avoid losing them. 

To factory reset your Galaxy Note10:

Method 1: How to hard reset on Samsung Galaxy Note10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.
  11. Follow the rest of the instructions to finish the task.

Galaxy Note10 can’t make calls fix #10: Get help from network operator

If all of the troubleshooting steps above did not help at all and your Galaxy Note10 still can’t make calls, be sure to contact your network operator for help. 

 


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