Youtube keeps crashing on Samsung Galaxy S10 Plus

If Youtube keeps crashing on your new Samsung Galaxy S10 Plus, it could be that the problem is limited to the app only or it could be a sign of a more serious firmware issue considering the fact that Youtube is one of the core applications. This can be a very annoying problem especially if you’re an avid Youtube streamer but the good thing about this problem is that it’s actually pretty easy to fix.

As long as the firmware of your phone isn’t modified in any way, there’s a big chance you can fix this problem by doing a couple of troubleshooting procedures. However, if you flashed a custom ROM or modified the firmware, there’s no guarantee that this problem will be fixed. But this troubleshooting guide is for users who stick with the stock ROM and if you’re one of those owners and are currently being bugged by this problem, continue reading as this article may be able to help you.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

Fixing Youtube keeps crashing issue on Galaxy S10 Plus

I will walk you through in troubleshooting your Galaxy S10 Plus with Youtube keeps crashing problem. We will rule out each possibility until we can determine the problem and eventually fix it. With that being said, here are the things you need to do if Youtube keeps crashing on your phone…

First solution: Force restart your device first

If it’s the first time you encountered this problem, odds are that it could be just a result of a minor firmware glitch. Glitches happen all the time but they’re easy to fix. In fact, a simple reboot can fix them but in this case, it’s better to perform the forced reboot procedure as it’s far more effective than the normal restart. Here’s how it’s done:

  • Press and hold the volume down and power keys together for 10 seconds or more.

Your phone will restart like it normally does but its memory will be refreshed an all its apps and services reloaded including Youtube. Most of the time, app crashes can be fixed by this procedure so once your device becomes active, try opening Youtube and see if it still crashes. If Youtube keeps crashing still, then move on to the next solution.

Fix Samsung Galaxy S10 Plus that keeps lagging or became sluggish

Second solution: Clear cache and data of Youtube apps

If Youtube keeps crashing still after the first procedure, then the next thing you need to do is troubleshoot the app itself. Try resetting it so that it will be reverted back to its default settings and configuration. It means that you have to clear its cache and data so that they will be replaced with new ones. Don’t worry, none of your files, videos or playlists would be deleted if you did this.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Youtube.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

After doing this procedure, try opening the app and see if it still closes on its own or displays the error message “Youtube has stopped.” If the problem persists, move on to the next procedure.

Third solution: Update Youtube if possible

After clearing its cache and data and Youtube keeps crashing still, then it’s time to see if there’s an update available for it. While it’s a Google app, updates are still being rolled out for individual apps especially for Youtube as it’s widely popular. Updates can fix problems like this and it might be what you need to get this problem sorted out. Here’s what you need to do:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store > Menu > My Apps.
  3. To auto-update apps, tap Menu > Settings > Auto-update apps.
  4. Find and tap Youtube and then tap Update to update a single application.

However, if Youtube keeps crashing even after updating it or if there’s no available update for it, then try the next procedure.

Samsung Galaxy S10 Plus can’t send SMS or text messages

Fourth solution: Delete the system cache

App crashes can also be caused by corrupt system cache. These are temporary files that are created by Android itself to make your phone run smoothly after the first reboot. By deleting the system cache, you’re actually instructing your phone to rebuild it thus, replacing the old one. This is how you do it on your Galaxy S10 Plus with Youtube keeps crashing issue:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Open Youtube after this to know if it still crashes. If it still does, then you have no other choice but to perform the master reset.

Fifth solution: Backup your files and reset your phone

After doing the first four procedures and Youtube keeps crashing still, then you have to troubleshoot the firmware because the crashes may be just a result of a firmware issue. As I said earlier, Youtube is a core application that comes with every Android device and thus, it’s deeply embedded in the system. A master reset will most likely fix this problem however, make sure to create a backup of your important files and data as they will be deleted. After which, remove your Google account from your device so that you won’t trip the Factory Reset Protection. It’s possible that you will be locked out of your device if FRP is tripped. Once everything is set, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook page or follow us on Twitter.

RELEVANT POSTS: