What to do if video is lagging or buffering on Galaxy Note10+ | video is slow or won’t load

If your Galaxy Note10+ appears to be having an issue with video buffering or lagging all the time, it may only be caused by a slow internet connection speed. So, the first thing that you want to do is to ensure that you are connected to a good wifi network or fast cellular data network. If video buffering won’t go away, then you need to follow our suggestions in this post to figure out the main cause.

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What to do if video is lagging or buffering on Galaxy Note10+ | video is slow or won’t load

If your Galaxy Note10+ has a problem with video buffering or lagging, you need to check a number of possible reasons for it. This troubleshooting guide will help you with that.

Galaxy Note10+ video buffering fix #1: Check internet connection speed

If your Galaxy Note10+ is having trouble with playing a video, or if a video plays but keeps on buffering, the first thing that you should check is the speed. In order to play videos uninterrupted, you should have a decent internet speed of at least 3Mbps. This should work okay with Youtube videos for example. Anything faster is more preferable of course but you want to make sure that you 3Mbps is the minimum that you Note10+ is getting at the moment.

If your internet connection speed is faster but intermittent, it may also cause video streaming to lag or buffer. To check if you have intermittent internet connection, connect to a known working wifi. If the problem continues even when internet connection speed is fast, there may be other factors involved. Continue with the troubleshooting steps below.

Galaxy Note10+ video buffering fix #2: Troubleshoot the app

If you are having an issue playing videos on a particular app only, for instance, Youtube, then you must focus on troubleshooting that app. There are a few ways to directly deal with an app bug. We’ll show each of them briefly below.

Force quit app. This is a common troubleshooting step for any app issue. You have two easy ways to restart an app. 

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Clear app cache or data. If restarting the app won’t work, your next move is to see if clearing an app will. Here’s how it’s done:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Check for the problem.

If there’s no change after clearing the app cache, you either delete the app’s data to return it to its defaults, or reinstall it. Here’s how to delete an app’s data:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

If you want to completely reset the app instead, you can go ahead and delete the appinstead. Here’s how:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.

Once you’ve deleted the app, restart the phone before reinstalling Whatsapp.

Galaxy Note10+ video buffering fix #3: Install updates

Keeping Android Operating system and apps up to date not only bring cosmetic changes but also fixes for known bugs. Outdated Android OS can sometimes cause some functionalities to not work properly. The same can sometimes be true for outdated apps. So, make sure that the software environment of your device is fully updated to lessen the chances of bugs from developing. You can check for system updates manually by going under Settings > Software update. If you don’t have this option, that means that your device may be running a carrier-branded software. What you want to do in this case is to simply tap on update notification if it becomes available.

For app updates, just open Play Store and update all apps from there.

Galaxy Note10+ video buffering fix #4: Wipe cache partition

If you noticed that your Galaxy Note10+ video started buffering after you installed a new system update or app, the cause may be a bad system cache. To check if that’s the case, try clearing the cache partition. This will delete the system cache and can be a potential solution to your problem. Don’t worry, your device will rebuild this cache over time and this won’t delete any personal data. Here’s how it proceeds:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  6. Press the Power button to select ‘Wipe cache partition.’
  7. Use Volume Down to highlight Yes.
  8. Press the Power button to confirm the action to clear the cache.
  9. Wait for a second as the system wipes the cache.
  10. Press the Power button again to reboot the device. This will return the device to the normal interface.
  11. That’s it!

Galaxy Note10+ video buffering fix #5: Reset network settings

If videos on your Galaxy Note10+ are still lagging, make sure that you clear the current network configuration. This is part of the basic troubleshooting package whenever an Android encounters connectivity- or network-related bugs. 

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset network settings.
  5. Tap Reset settings to confirm.

Galaxy Note10+ video buffering fix #6: Check for bad app

A bad third party app may cause problems with other apps or with Android itself. To check if one of the installed apps is to blame, you can run the device on safe mode. When on safe mode, all third party apps are blocked. This means that if videos work normally on safe mode without buffering, that means that one of the apps you added is the cause. To restart to safe mode here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.
  6. Check for the problem.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10+ is still problematic, repeat steps 1-4.

Galaxy Note10+ video buffering fix #7: Factory reset

Most of the time, the main reason why videos may not work properly is software in nature. This is where factory reset is usually effective. This is the final troubleshooting that you can do in this case. To see if factory reset is effective, follow the steps below. 

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm the action to clear your phone data.

 


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