The #Samsung #Galaxy #S8 is considered as one of the best flagship phones released last year. This device sports a 5.8 inch Super AMOLED display that’s great to use for viewing various multimedia content. Under the hood is a Snapdragon 835 processor which when paired with its 4GB of RAM allows the device to smoothly run even the most demanding gaming apps. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S8 screen is black after getting wet issue and other related problems.
If you own a Samsung Galaxy S8 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S8 Screen Is Black After Getting Wet
Problem: Hello, My galaxy s8 was wet and now has a black screen. The phone vibrates and rings but the screen is black. I’ve attempted all the reboots listed on your page and I haven’t had any luck with any of them. The phone vibrates and the blue light is on, when I charge it the red light comes up but I’ve had no luck with my phone. I also have tried connecting it to my computer to save all my photos but since I can not touch the screen I am unable to do that. Please advise.
Solution: There’s a possibility that water might have entered the phone when you got it wet. THe best thing that you can do right now is to place the phone in a bag of rice for at least 48 hours. The rice will absorb the moisture which could be present inside the phone. Once this is done you should clean the charging port of the phone using a can of compressed air then charge the phone for at least 20 minutes using a wall charger. Once the battery has sufficient charge start the phone by pressing and holding both power and volume down buttons for at least 10 seconds.
In case the issue persists then try doing a factory reset from the recovery mode. Take note that this will erase your phone data.
If the above steps fails to fix the problem then this could already be caused by a faulty hardware component in which case you will need to bring the phone to a service center and have it checked.
S8 Will Not Turn On
Problem: My Samsung Galaxy S8 won’t turn on, the screen is completely black and I have tried doing a soft reset and holding the power button down for up to two minutes. Here is how it happened, I was on my phone on instagram and the screen went black and when trying to turn it on, it would go no further than the logo screen. I pressed the volume down and power button and when it went into the rebooting menu, I clicked then option “reboot the bootware” (i think that is what it’s called) and then it went into the “Downloading…” screen with the android and after about 15 minutes it went black and it’s been nearly an hour after and it still wont turn on. Thanks.
Solution: The best thing to do right now is to start the phone in recovery mode then wipe the cache partition of the phone. Once this is done follow this up with a factory reset. Take note that the reset will erase your phone data.
S8 Screen Turns Off Intermittently
Problem: Galaxy S8 screen turns off intermittently, the screen does not respond to anything. Attempted soft reset, cache wipe, master reset, still have problem loading to home page. Is it possible that bootloader was unlocked during a reset and lost important information?
Solution: If a factory reset does not fix the problem then this is most likely caused by a faulty hardware component already. The best thing to do right now is to bring the phone to a service center and have it checked.
S8 Screen Is Black But Phone Still Works
Problem: My S8 will power on and charge. The led light works and the phone operates. I know this because the alarm goes off that i have set on it. But the screen doesnt work. No flickering nothing. It stays black.
Solution: For this particular issue you will need to check if the display works in recovery mode. If it does then there’s a possibility that the problem is caused by a software glitch. You will then need to do a factory reset in this mode. In case the screen does not work even in recovery mode then you will have to bring the phone to a service center and have it checked.
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