How to reset network settings on your Samsung Galaxy Watch Active | fix connection issues by clearing network configuration

Some network or connection issues on the Samsung Galaxy Watch Active may require a user to reset network settings. This troubleshooting step usually follows if restarting your watch and its connected device won’t help. Follow the steps in this guide on how to clear the watch’s network settings.

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Why reset the network settings on Samsung Galaxy Watch Active?

In order to work with another device, usually a phone, your Samsung Galaxy Watch Active has to maintain correct network settings. Normally, there’s no need for a user to intervene when it comes to network settings configuration as changes are usually done under the hood. However, if your Galaxy Watch Active appears to have connection issues, resetting its network settings may help. 

How to reset the network settings on Samsung Galaxy Watch Active?

There are two ways to clear your Galaxy Watch Active network settings. One is by going under Settings menu on the watch itself and the other is by using the Galaxy Wearable app on your phone or tablet. 

Method 1: How to reset the network settings on Samsung Galaxy Watch Active via Settings

If Settings menu on your Galaxy Watch Active is accessible, then you can reset network configuration by following the steps below:

  1. Start by unlocking your SAMSUNG Galaxy Watch Active. To do so, simply press the Home button at the bottom of the Watch face.
  2. On Galaxy Watch Active, tap Settings.
  3. Tap Connections.
  4. Tap Mobile networks.
  5. Tap Reset Mobile Networks.
  6. Tap the radio button to agree to reset.
  7. Tap Reset.
  8. Watch will begin resetting.

Method 2: How to reset the network settings on Samsung Galaxy Watch Active via Galaxy Wearable app

This is an alternate method to clear network settings of your Galaxy Watch Active. You want to use this way if you are unable to access the Settings menu on the watch itself for whatever reason.

  1. Make sure the Galaxy device is Bluetooth paired to the Galaxy Watch.
  2. Open Galaxy Wearable App.
  3. Tap Settings.
  4. Tap Mobile Networks.
  5. Tap Delete.
  6. Turn off T-Mobile Network pop up will appear, tap Turn Off.
  7. You will be returned to settings.
  8. Tap Mobile Networks.
  9. Under ‘select network’, tap the settings icon next to ‘CONVSIM…
  10. Tap Delete.
  11. Delete T-Mobile Network pop up will appear.
  12. Tap the radio button to agree.
  13. Tap Delete.


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