How To Fix The LG V50 ThinQ 5G Moisture Detected Error Issue

The #LG #V50ThinQ5G is one of the latest premium Android smartphone models that was released last May 2019 that has the ability to connect to a 5G network allowing for a faster mobile Internet speed. It has a solid build quality that’s made of an Aluminum frame with Corning Gorilla Glass on both the front and back. It uses a 6.1 inch QHD+ FullVision OLED display while under the hood is a Snapdragon 855 processor combined with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG V50 ThinQ 5G moisture detected error issue.

If you own an LG V50 ThinQ 5G or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. 

How To Fix The LG V50 ThinQ 5G Moisture Detected Error Issue

There are times when you might see this message appear on your phone display “Moisture has been detected in the USB port. Immediately stop charging and disconnect the USB cable. Make sure the USB port and charging cable are completely free of moisture before charging”. This usually appears on your phone when its charging port is wet. You won’t be able to charge your phone when this happens since your device might get damaged in the process. What you will want to do is to wipe the exterior part of your phone with a dry cloth then use a hair dryer to remove any moisture in the phone charging port. You can also let the moisture evaporate naturally by placing the phone in a cool dry place for a couple of hours. Once the phone is dry check if you are still getting the error message.

In case the issue persists or if it occurs even if the phone has not been in contact with water then proceed with the troubleshooting steps listed below.

Make sure your phone software is updated

You should make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it first. This will minimize the possibility of the problem being caused by an outdated software version.

Perform a soft reset

Your phone usually stores the most commonly used data to improve its performance. This data however can sometimes get corrupted and can cause this problem. If this is the culprit then you will need to do a soft reset. To perform this procedure just press and hold the Power button and Volume Down until the device powers off, approximately 8 seconds, then release. Once this is done check if the LG V50 ThinQ 5G moisture detected error issue still occurs.

Start the phone in Safe Mode

There’s a chance that  an app you downloaded from the Google Play Store will cause issues on the phone when it is installed. This usually happens when the app has some bugs or has compatibility issues with your phone. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • With the screen on, press and hold the Power key.
  • In the options menu that displays, tap Power off and restart.
  • The device will restart and the Safe mode overlay will no longer show on the screen.

Check if the LG V50 ThinQ 5G moisture detected error issue still occurs. In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Sometimes the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab.
  • Tap Storage > Internal storage.
  • Wait for menu options to finish calculating.
  • Tap Free up space.
  • Tap Temporary files & raw files.
  • Select the following options: Cached data, Clip tray temporary files, Raw files from camera.
  • Tap Delete > DELETE

Check if the LG V50 ThinQ 5G moisture detected error issue still occurs.

Perform a factory reset

In case the above steps fails to fix the LG V50 ThinQ 5G moisture detected error issue still occurs then your last option is to do a factory reset. Make sure to backup your phone data before doing the reset as this will be deleted in the process.

  • Turn off the device.
  • Press and hold the Power and Volume down buttons.
  • When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  • When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  • Press the Power button to reset the device.

Once the reset is complete setup your phone again, but don’t install any apps yet,  then check if the issue still occurs. If it does then this is most likely caused by a faulty hardware component in which case you will need to bring the phone to a service center and have it checked.

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