How To Fix The Huawei Mate 20 Can’t Send Text Messages Issue

The #Huawei #Mate20 is a popular flagship quality Android smartphone model which was first released in November 2018. This phone has a solid build quality made of an Aluminum frame with glass on both the front and back. It uses a 6.53 inch IPS LCD screen having a resolution of 1080 x 2244 pixels which is protected by Corning Gorilla Glass. At the back is a triple camera system while the front has a single 24MP selfie camera. Under the hood, you will find the  HiSilicon Kirin 980 octa core processor which is paired with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei Mate 20 can’t send text messages issue.

If you own a Huawei Mate 20 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix The Huawei Mate 20 Can’t Send Text Messages Issue

You should make sure that your phone is running on the latest software version before doing any of the recommended troubleshooting steps listed below. If an update is available then I suggest that you download and install it first. This will at least minimize the possibility of the problem being caused by an outdated software version.

Make sure you are in an area with a good network signal

There are certain areas where your carrier will not have a strong reception. If happen to find yourself in this area then you won’t be able to make calls or send text messages. To verify if this is a coverage related issue you should check if your phone is getting a good signal. You should also check if other devices under the same network are also having the same problem in your immediate vicinity to eliminate the possibility of the problem being caused by a network outage. 

Perform a soft reset

Your phone usually stores some temporary data to improve its performance. Sometimes this data can get corrupted which can lead to this problem. If this is the case then a soft reset can usually fix this which can be done easily by simply restarting the device. This step will also reset the connection to the network which will help in this case.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the Huawei Mate 20 can’t send text messages issue still occurs.

Check your SIM card

Sometimes the problem can be caused by an issue with your SIM card. If this is a SIM card related problem then you can fix this by turning off the phone and removing the SIM card. Wait for a few minutes before reinserting the SIM card back then turn on the phone. Check if the issue still occurs. 

You should also consider using a different SIM card in your phone to eliminate the possibility of the problem being caused by a defective SIM card.

There’s also the possibility  that this is an account related problem, such as when you have run out of credits. If this is the case then you should contact your carrier regarding this matter.

Clear the cache and data of the messaging app

This problem can also be caused by data stored in the messaging app which has become corrupted. To make sure that this isn’t what’s causing the problem you will have to clear the cache and data of the messaging app.

  • Tap on Settings
  • Tap on Apps & Notifications
  • Tap Apps
  • Tap the Messaging app
  • Tap Storage
  • Tap Clear Cache
  • Return to the Home screen

Check if the Huawei Mate 20 can’t send text messages issue still occurs.

Check if the problem occurs in Safe Mode

There are cases when an app you downloaded from the Google Play Store will cause issues on the phone when it is installed. This can be because of bugs in the app or compatibility issues between the app and the phone. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Power off the phone by holding down the power button for a few seconds.
  • Press and hold the power button and release it when you see the Huawei logo on screen.
  • After releasing the Power key, immediately press and hold the Volume down key.
  • Keep holding the Volume key till the phone completely boots up.
  • Once the phone boots up,  “Safe mode” should appear on the bottom of the screen

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Reset the network setting 

This problem can be usually be caused by a wrong network settings on your phone. To eliminate this possibility you should reset your phone network setting.

  • Tap on Settings
  • Tap on Advanced Settings
  • Tap on Backup & Reset
  • Tap on Network Settings Reset
  • Select Network Settings Reset then tap on it one more time to confirm the action.

Check if the Huawei Mate 20 can’t send text messages issue still occurs.

Wipe the cache partition of the phone

The cached data stored in the dedicated partition of the phone can sometimes get corrupted. When this happens this will cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
  • Reboot the system once the process is completed

Check if the Huawei Mate 20 can’t send text messages issue still occurs.

Perform a factory reset

If the above steps fails to fix the problem then you should perform a factory reset from the recovery mode. Take note that this will erase your phone data so make sure to have a backup copy before proceeding.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight  select wipe cache/factory reset and use power key to select it
  • Reboot the system once the process is completed

In case the above steps fails to fix the problem then you should try to contact your carrier regarding this matter or have your phone checked at a service center.

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