How to fix Galaxy Note10+ Internet has stopped | Samsung Internet browser keeps crashing or not working

Samsung Galaxy devices has built-in web browser called Samsung Internet or Internet. If you’re using this default Internet app on your Galaxy Note10+ and it keeps showing that it has stopped or crashing, you’ll need to figure out the cause first. Only then can you begin to see if the issue is fixable on your level or not. Don’t worry though as Samsung app issues are usually easy to resolve. Follow our solutions in this guide and you should be good to go.

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How to fix Galaxy Note10+ Internet has stopped | Samsung Internet browser keeps crashing or not working

Fixing Samsung Internet has stopped error on a Galaxy Note10+ is usually easy. Learn what you can do if you have this problem, or if the app keeps crashing.

Galaxy Note10+ Internet has stopped fix #1: Check for online solutions

Samsung Internet app has stopped error may show up on a Galaxy Note10+ for a number of reasons. One of the common causes though can be server-related. Fortunately, a lot of problems due to server fault is easily fixable with an update or by following a developer’s remedy at the moment. To check if there’s on-going server issue that may have caused the problem, try to run a quick Google search by typing “Samsung Internet issues.” 

If there’s no server issue on the internet, continue with the troubleshooting steps below.

Galaxy Note10+ Internet has stopped fix #2: Force quit the app

 Restarting a problem app can sometimes be an effective fix. If there’s no known solution for the issue at the moment, be sure to force quit Internet app. You have two easy ways to restart an app.

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Galaxy Note10+ Internet has stopped fix #3: Update Internet app

As briefly mentioned above, updating an app may also be a fix. This is true for apps that receive regular maintenance. Apps and Android are never finished products so as developers discover bugs, updates are released to fix them. Aside from security reasons, this is another major reason why you want apps and software to be running their latest version. For Samsung Internet browser, make sure that you update it via the Play Store or within the app’s Settings menu. Here are the steps to do each of them.

To check for Play Store app updates on your Galaxy Note10+:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

To update within settings (if possible):

  1. Open Samsung Internet app.
  2. At the bottom right, tap on the More options icon.
  3. Tap Settings.
  4. Tap About Samsung Internet.
  5. Tap Update. If there’s no Update button, it means that the app is running the latest version.

Galaxy Note10+ Internet has stopped fix #4: Perform soft reboot

If your Galaxy Note10+ still has the Internet has stopped error at this time, the next move for you is to ensure that you restart the device. There are three ways to restart your Galaxy Note10+. Let’s see each of them below.

Method 1: Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Method 2: Another way to restart the device is by pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

Method 3: If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10+ Internet has stopped fix #5: Log out Samsung account

Some users were able to fix Internet has stopped error on their Galaxy devices in the past by doing one thing: logging out their Samsung account. To do this, follow the steps below:

  1. Open Settings app.
  2. Tap Accounts and backup.
  3. Tap Accounts.
  4. Select your Samsung account.
  5. Tap More options (three dots on the upper right.
  6. Tap Remove account.
  7. Tap Remove to confirm.

Once you’ve deleted your Samsung account, restart the phone before adding it back. Then, check for the problem by launching Samsung Internet app again.

Galaxy Note10+ Internet has stopped fix #6: Delete Internet app cache or data

If the Internet has stopped problem returns after adding your Samsung account on your Galaxy Note10+, the next step for you is to clear the app’s cache. This may help if the cause of the issue is due to a corrupted or outdated app cache. Here’s how it’s done:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Check for the problem.

Should clearing of the app’s cache won’t make a difference, try to also reset its settings to defaults. To clear an app’s data and return it to its defaults:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Galaxy Note10+ Internet has stopped fix #7: Clear cache partition

Just like apps, Android Operating System uses a cache called system cache. Sometimes, this cache may become corrupted after an update and lead to problems. To fix a possible problem from the system cache, try to clear the cache partition. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  6. Press the Power button to select ‘Wipe cache partition.’
  7. Use Volume Down to highlight Yes.
  8. Press the Power button to confirm the action to clear the cache.
  9. Wait for a second as the system wipes the cache.
  10. Press the Power button again to reboot the device. This will return the device to the normal interface.
  11. That’s it!

Galaxy Note10+ Internet has stopped fix #8: Check for rogue apps

Another possible reason why your Galaxy Note10+ has Internet has stopped error may be a bad third party app. To check, try running your device to safe mode. When on safe mode, all third party apps are blocked. This means that if you can use Samsung Internet browser normally on safe mode without encountering any error, that means that one of the apps you added is the cause. To restart to safe mode here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.
  6. Check for the problem.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10+ is still problematic, repeat steps 1-4.

Galaxy Note10+ Internet has stopped fix #9: Factory reset

The last troubleshooting step that can possibly help you is factory reset. If the reason for the problem is software-related, erasing the device by restoring the software to safe mode may help. Since factory reset will delete everything, you want to make sure that you create a copy of your personal data such as photos, videos, documents, texts, etc. before doing a factory reset. To see if factory reset is effective, follow the steps below. 

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm the action to clear your phone data.

 


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