How to fix a Samsung Galaxy A20 with ‘WhatsApp keeps stopping’ error

WhatsApp is one of the most popular apps today and while it’s being updated regularly, problems still occur. One of the most common issues with it is when it crashes when used. Most of the time, the error WhatsApp keeps stopping would pop up when the app is opened. It means that it has failed to initialize or there are issues somewhere. One of the possibilities why this problem occurs is when a problem with the firmware occurs. 

In this post, I will guide you in troubleshooting your Galaxy A20 with ‘WhatsApp keeps stopping’ error. We will try to look into every possibility and rule them out one after another until we can determine what the problem is and hopefully be able to fix it. If you’re one of the users of this app and are dealing with the same issue, continue reading this post as we may be able to help you with it. 

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar to yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

WhatsApp keeps stopping on Galaxy A20

I have personally encountered similar issues in the past and I can assure you that most of the time, this kind of problem isn’t really serious and you can surely fix it by yourself. With that being said, here are the things you need to do if WhatsApp keeps stopping on your phone…

First solution: Perform the Forced Restart procedure first

It is imperative that you perform this procedure first because it is very much possible that WhatsApp keeps stopping due to a minor firmware issue or even just a glitch. Issues like this happen all the time and while they’re pretty annoying and may seem serious, they’re actually easy to fix and that’s when Forced Restart enters. It’s a simulated battery removal and very effective. Here’s how it’s done: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy A20 logo shows on the screen.

Once the phone has successfully restarted, try to see if WhatsApp keeps stopping still on your Galaxy A20. If it still does, then move on to the next solution. 

ALSO READ: How to fix Samsung Galaxy A20 that keeps freezing and lagging

Second solution: Clear WhatsApp cache

The Android system creates cache for individual apps. These are temporary files that help make apps run smoothly. However, there are times when they get corrupted and when it happens, issues like this may occur. But don’t worry because if it’s really the case, then you should be able to fix it by doing the following: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap WhatsApp. 
  5. Tap Storage. 
  6. Touch Clear cache. 

Once the cache is deleted, open the app and see if WhatsApp keeps stopping still and if it does, move on to the next solution. 

Third solution: Delete WhatsApp data

After deleting the cache and WhatsApp still keeps on crashing, the next thing you have to do is to reset it. In resetting apps, what you have to do is delete is data files and here’s how it’s done: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap WhatsApp. 
  5. Tap Storage. 
  6. Touch Clear data and then tap OK to confirm. 
  7. Restart your device.

After the reboot, open the app and try using it to see if WhatsApp keeps stopping even after this procedure. If it still does, it’s time for a more effective solution. 

ALSO READ: Fix Samsung Galaxy A20 that keeps disconnecting from WiFi network

Fourth solution: Uninstall WhatsApp and reinstall it

When it comes to app issues, this one is pretty effective. In fact, this could be the end of this problem. This will remove all the app’s association with the firmware and other applications. Don’t worry, you won’t lose any of your files. Here’s how  you do it: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap WhatsApp. 
  5. Tap Storage. 
  6. Touch Clear data and tap OK to confirm.
  7. Tap the back key once and then touch Uninstall. 
  8. Confirm that you want to remove the app from your phone. 
  9. Restart your device to refresh its memory. 

After this, install the app again and see if the problem continues. Here’s how to install an app on your phone…

  1. From the Home screen, pull the app drawer up. 
  2. Find and tap on Play Store. 
  3. Search for ‘whatsapp’.
  4. Tap WhatsApp and touch Install. 
  5. Once you’ve successfully installed the app, tap Open. 

Most of the time this will fix the problem. However, if WhatsApp keeps stopping still after this procedure, then it could be just a sign of a firmware issue. This time, you will have to reset your phone. 

ALSO READ: How to fix Samsung Galaxy A20 stuck on Black Screen of Death

Fifth solution: Backup your files and reset your phone

A master reset will fix any app- or software-related issues including app crashes. But the thing is we don’t suggest this procedure without first exhausting all possible solutions but it seems that you ran out of options. So, create a backup of your important files and data as they will be deleted during the process. After the backup, remove both your Google and Samsung accounts so that you won’t be locked out of your device. After that, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A20 logo shows, release all three keys.
  4. Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy A20 with WhatsApp keeps stopping issue. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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