Gallery keeps stopping on Samsung Galaxy A20. Here’s the fix.

The error message ‘Gallery keeps stopping’ basically means that the default pictures and videos manager has stopped or crashed. Most of the time it’s just an issue with the app but there are times when it’s also a result of a firmware problem, considering the fact that it’s a pre-installed application. Among the users who reported this problem are Samsung Galaxy A20 owners, although there were also others of high-end devices that encountered the same problem. 

So, in this post, I will guide you in troubleshooting your Galaxy A20 that keeps on popping up the ‘Gallery keeps stopping’ error. We will look into all possibilities and then rule them out one by one until we can figure out what the issue with your phone is. If you own a phone like this and are currently dealing with a similar issue, continue reading as this article may be able to help you. 

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.  

Troubleshooting Galaxy A20 with Gallery keeps stopping error

You don’t need expert knowledge to troubleshoot and eventually fix this problem. In fact, what you need are basic troubleshooting procedures and you can go on using your phone without any problem. With that being said, here are the things you need to do to fix the Gallery keeps stopping error…

First solution: Restart your phone first

If this is the first time you’re getting the “Gallery keeps stopping” error on your Galaxy A20, then there’s no need to worry because it’s often just a minor glitch. Restart your phone and most of the time, that should take care of the problem. Or better yet, perform the forced restart as it’s far more effective in addressing firmware and app issues like this. To do it, press and hold the volume down button and the power key simultaneously for 10 seconds or more. Your phone will reboot like the usual restart but its memory is refreshed and all apps and services reloaded. After which, open Gallery again and see if the Gallery keeps stopping error still shows up. If it doesn’t, then that’s the end of the problem but if it still pops up, try the next solution. 

ALSO READ: How to fix a Samsung Galaxy A20 with ‘WhatsApp keeps stopping’ error

Second solution: Clear cache and data of Gallery app

This procedure will reset the Gallery application and bring it back to its default settings. If this is just an issue with the app, then this procedure will be enough to get rid of the Gallery keeps stopping error. Here’s how it’s done:

  1. Swipe down from the tap of the display to pull the notification panel down.
  2. Tap the Settings icon on the top-right corner of the screen (cog wheel).
  3. Scroll a little bit to find Apps and then tap on it.
  4. Find and tap Gallery.
  5. Touch Storage. 
  6. Now, tap Clear cache. 
  7. And then, tap Clear data and touch OK at the bottom of the screen. 

Now, go back to the home screen and open Gallery. If the Gallery keeps stopping error doesn’t show up, then it was just an app problem but it’s fixed now. However, if the error continues to show up, then move on to the next solution. 

ALSO READ: How to fix a Samsung Galaxy A20 with Youtube keeps stopping error

Third solution: Delete the system cache

Corrupted system cache can cause applications to crash so after resetting Gallery and the error still continues, you have to wipe the cache partition so that the old cache will be replaced with a new one. 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A20 logo shows, release all three keys.
  4. Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Your phone take a little longer to boot up after this as it rebuilds the cache but once it becomes active, open Gallery and see if the error still shows up. If it still does, then move on to the next solution. 

ALSO READ: Samsung Galaxy A20 keeps losing signal. Here’s how you fix it.

Fourth solution: Backup your files and reset your phone

After the first three procedures and the Gallery keeps stopping error continues to show up when you open the app, then you have no other choice but to reset your Samsung Galaxy A20. Gallery is a pre-installed app and therefore, embedded in the firmware. At this point, we could say that it’s more of a firmware issue already. So, a reset is necessary. 

Before the reset, make sure to create a backup of your important files and data and pictures. You may move them over to your SD card or copy them to your computer. You may also use the cloud to backup some files. After that, remove your Google account from your phone so that  you won’t be locked out after the reset. Once everything is ready, follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A20 logo shows, release all three keys.
  4. Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide have helped you fix the “Gallery keeps stopping” error on your Samsung Galaxy A20.

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