How to fix Galaxy Note10+ Whatsapp keeps stopping | Whatsapp has stopped or keeps crashing

Is Whatsapp keeps stopping on your Galaxy Note10+? The most likely reason for it may be server-related so there’s no need to worry. Simply check for updates from the Play Store and if there’s one for Whatsapp, be sure to install it. If the app is already running its latest version at the moment, you want to check other factors to fix it. There can be other possible causes for your Whatsapp trouble so be sure to follow our advise below.

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How to fix Galaxy Note10+ Whatsapp keeps stopping | Whatsapp has stopped or keeps crashing

If Whatsapps keeps stopping and you don’t know how to troubleshoot this problem on a Galaxy Note10+, this article might help. Learn what you can do by following our suggestions below.

Galaxy Note10+ Whatsapp keeps stopping fix #1: Check for on-going outage

Popular apps with huge following, as in millions of users, are designed to run with a minimum of disruptions. The main reason being the publishers bottom line. That said, there’s a sense of urgency for publishers or developers to ensure that their product like Whatsapp runs all the time. However, there are simply too many factors to consider so bugs can develop from time to time. If your Whatsapp keeps stopping on your Galaxy Note10+ and you have no idea why, your first move is to check if there’s any known outage. Just go to Google and search for “Whatsapp issue.” Most major news outlets will surely talk about any issue that affects a huge number of users. If that’s the case, all you need to do is to follow the direction or remedy. 

If there’s no known Whatsapp issue at the moment, continue with the troubleshooting below.

Galaxy Note10+ Whatsapp keeps stopping fix #2: Restart the app

The next step that you can do is to force quit Whatsapp. In many cases, doing this simple troubleshooting can refresh the app and clear a bug.

You have two easy ways to restart an app.

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Galaxy Note10+ Whatsapp keeps stopping fix #3: Install update

Updating apps not only fixes known bugs but they can also prevent potential issues from fully becoming a problem. So, be sure that your next step is to keep Whatsapp updated at this time. To do that, just open the Play Store app and install the update from there. If there’s no update for the app, then there must be other factors that you want to check. Try to narrow them down by continuing below.

In some rare cases, outdated Android OS may cause some apps to stop working properly. Make sure that Android is up-to-date by installing any available system update. By default, your Note10+ should notify you of any system update automatically. However, you can also check for system updates manually by going under Settings > Software update. If you don’t have this option, that means that your device may be running a carrier-branded software.

Also, second hand or pre-owned carrier-branded phones may no longer receive updates if they’re used in another network. For example, if you bought an unlocked Verizon Galaxy Note10+ and use it in a T-Mobile network, the device will no longer get system update notifications. 

Galaxy Note10+ Whatsapp keeps stopping fix #4: Perform soft reboot

Just like any app issue, your Whatsapp problem may go away if you refresh the system by restarting it. This is because some minor bugs may develop if a system is left running for an extended period. Try restarting your Note10+ and see if that will help.

There are three ways to restart your Galaxy Note10+. Let’s see each of them below.

Method 1: Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Method 2: Another way to restart the device is by pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

Method 3: If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10+ Whatsapp keeps stopping fix #5: Clear app cache or data

If your Galaxy Note10+ Whatsapp still keeps stopping at this point, your next move would be to deal with the app’s cache and data. This usually works if there’s  performance or freezing problem with an app. Try clearing the app cache first and see if that will work. Here’s how it’s done:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Check for the problem.

If there’s no change after clearing the app cache, you either delete the app’s data to return it to its defaults, or reinstall it. Here’s how to delete an app’s data:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

If you want to completely reset the app instead, you can go ahead and delete Whatsapp instead. Here’s how:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.

Once you’ve deleted the app, restart the phone before reinstalling Whatsapp.

Galaxy Note10+ Whatsapp keeps stopping fix #6: Reset network settings

Resetting network configuration can sometimes help in fixing network-related issues including app problems like the one you have. Be sure to do this if Whatsapps still keeps stopping on your Galaxy Note10+. Here’s how:

  1. Tap General management.
  2. Tap Reset.
  3. Tap Reset network settings.
  4. Tap Reset settings to confirm.

 Galaxy Note10+ Whatsapp keeps stopping fix #7: Refresh system cache

If you noticed that Whatsapp started acting up after you installed a new system update or app, the cause may be a bad system cache. To check if that’s the case, try clearing the cache partition. This will delete the system cache and can be a potential solution to your problem. Don’t worry, your device will rebuild this cache over time and this won’t delete any personal data. Here’s how it proceeds:
Turn off the device.

  1. Press and hold the Volume Up key and the Bixby / Power key.
  2. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. The Recovery screen menu will now appear. When you see this, release the buttons.
  4. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  5. Press the Power button to select ‘Wipe cache partition.’
  6. Use Volume Down to highlight Yes.
  7. Press the Power button to confirm the action to clear the cache.
  8. Wait for a second as the system wipes the cache.
  9. Press the Power button again to reboot the device. This will return the device to the normal interface.
  10. That’s it!

Galaxy Note10+ Whatsapp keeps stopping fix #8: Observe on safe mode

At times, a bad third party app can interfere with Android or other apps. If none has helped fix your Whatsapp issue still, be sure to check if an app is the cause. You can run your device to safe mode and check for that. When on safe mode, all third party apps are blocked. This means that if you can use Whatsapp normally on safe mode without encountering any error or the app crashing, that means that one of the apps you added is the cause. To restart to safe mode here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.
  6. Check for the problem.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10+ is still problematic, repeat steps 1-4.

Galaxy Note10+ Whatsapp keeps stopping fix #9: Factory reset

If Whatsapp is still not working at this point, you should consider erasing the device and returning its software to defaults. This is called hard reset or factory reset. If you haven’t tried doing this yet, refer to the steps below. This procedure will revert software settings to their defaults and delete your personal data so be sure to create a backup of your photos, videos, documents, contacts, etc. before proceeding.

To see if factory reset is effective, follow the steps below. 

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm the action to clear your phone data.

 


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