How to fix Galaxy Note10+ volume is low issue | audio not working

Low volume issue on Galaxy Note10 and Note10+ devices is not that common but given the fact that millions of these have been sold, the number of users affected by it may still be in the thousands. If you are one of the unfortunate users with this problem, you’ll be pleased to know that most cases are easily fixable. Find out what you can do to resolve the problem below.

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How to fix Galaxy Note10+ volume is low issue | audio not working

While not affecting a lot of units, some Galaxy Note10+ users have reported that their device appears to have low volume issue from time to time. If you’re wondering how to fix the problem, follow this guide.

Galaxy Note10+ volume is low fix #1: Check notification settings and volume

If volume appears low on your Galaxy Note10+, the first troubleshooting step that you want to do is check if the volume of your notifications or apps are set all the way down. To do that, follow these steps:

  1. Open Settings app.
  2. Select Sounds and vibration.
  3. Tap Sound mode.
  4. Select Sound.
  5. Go back to the previous menu.
  6. Select Volume.
  7. Ensure that all four items (Ringtone, Media, Notifications, and System) are all set to max.
  8. Check for the problem. 

Some notification sounds or ringtones are designed to be soft on the ears. Try to use loud ringtones or notification sounds to improve the situation. You can also make use of third party apps that allow you customize ringtones and notifications. One good example of such apps is Zedge.

Galaxy Note10+ volume is low fix #2: Identify and troubleshoot app with low volume

If Galaxy Note10+ volume appears low only when using a particular app, that can be an app issue or bug. To troubleshoot that particular app, you need to do a few things such as:

  • force quitting the app
  • clearing the cache and data
  • resetting the app preferences

Force quit app or restart

This is one of the basic things to do when dealing with any particular app problem. There are two ways to do this.

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Clearing the cache and data

Sometimes, fixing an app issue requires refreshing its cache or data. Be sure to do so if nothing has worked so far. 

To clear an app cache:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Check for the problem.

Should clearing of the app’s cache won’t make a difference, try to also reset its settings to defaults. To clear an app’s data and return it to its defaults:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Galaxy Note10+ volume is low fix #3: Wipe cache partition

Android uses a system cache to load apps quickly. If the low volume issue on your Galaxy Note10+ started showing after installing a system update or app, there may be a system cache issue. Make sure to refresh the system cache with these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  6. Press the Power button to select ‘Wipe cache partition.’
  7. Use Volume Down to highlight Yes.
  8. Press the Power button to confirm the action to clear the cache.
  9. Wait for a second as the system wipes the cache.
  10. Press the Power button again to reboot the device. This will return the device to the normal interface.
  11. That’s it!

Galaxy Note10+ volume is low fix #4: Perform forced reboot

If the problem has not gone away, the next good thing that you must do is to restart your Note device. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10+ volume is low fix #5: Reset network settings

If the problem is only affecting calls, which means that your Galaxy Note10+ seems to be having a hard time with low volume every time you make or receive calls, try to clear the device’s settings. Here’s how:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset network settings.
  5. Tap Reset settings to confirm.

Galaxy Note10+ volume is low fix #6: Observe on Safe Mode

Another possible reason for this issue is a bad third party app. Try to check if one of the installed apps is to blame by restarting your Galaxy Note10+ to Safe Mode. To restart your Samsung Galaxy Note10+ to safe mode:

  1. With your device turned on, press and hold the Power button until the Power off menu appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” should appear in the lower-left of the home screen.
  6. Check for the problem.

Safe Mode may be a useful trick in checking for a problem but it won’t pinpoint the exact app. In order to identify which of your apps may be behind the problem, you’ll have to do a process of elimination. Here’s what you need to do exactly:

  1. Boot Galaxy Note10+ to safe mode.
  2. Check for the problem.
  3. If the issue returns or once you’ve confirmed that a third party app is to blame, you can start uninstalling apps one by one. You’ll need to do spend some time doing this if you have plenty of apps installed. We suggest that you begin with the most recent ones you added. 
  4. It’s important that you only uninstall a single app at a time. After removing an app, restart the phone to normal mode and check for the problem again.
  5. If your Galaxy Note10+ is still problematic, repeat steps 1-4 until the rogue app has been identified.

Keep in mind that there’s no shortcut to knowing which app is bad or buggy. Just be patient and keep repeating the cycle above if the problem returns after removing one app. Once the issue stops, the most recent app you deleted must be the culprit. Be sure not to re-install the bad app. You can add the rest of the apps you deleted previously afterwards.

Galaxy Note10+ volume is low fix #7: Install updates

Keeping the software and apps up to date is one of the passive ways to lessen the chances of bugs from developing. Be sure that you install any carrier or OTA updates as they become available. If you want to manually check for software updates, just go under Settings > Software update. 

For app updates, all you need to do is to open the Play Store app and see if any of the apps has pending updates.

Galaxy Note10+ volume is low fix #8: Erase device (factory reset)

The final troubleshooting step that you can do in this situation is to return the software to its defaults. This is a drastic potential solution but if the reason for low volume on your Galaxy Note10+ is software related, this might help. 

Below are the two ways to factory reset your Note10+:

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm the action to clear your phone data.

Galaxy Note10+ volume is low fix #9: Get help from Samsung

If volume is still low when doing any action or using app on your Galaxy Note10+, bad hardware may be to blame. We suggest that you visit your local Samsung store or Service Center for help. The device might need repair or replacement so be sure to bring the warranty documentation.

 


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